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The differences between support team members and support associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support associate has an average salary of $47,039, which is higher than the $29,399 average annual salary of a support team member.
The top three skills for a support team member include safety standards, cleanliness and quality standards. The most important skills for a support associate are sales floor, computer system, and POS.
| Support Team Member | Support Associate | |
| Yearly salary | $29,399 | $47,039 |
| Hourly rate | $14.13 | $22.61 |
| Growth rate | -4% | 10% |
| Number of jobs | 221,327 | 100,892 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 48% |
| Average age | 44 | 42 |
| Years of experience | - | 2 |
A support team member is responsible for assisting and connecting with the whole department group in meeting the company's goals and exceeding performance expectations. Support team members' duties generally include performing administrative tasks, familiarizing and adhering to the company's policies and procedures, providing recommendations for improving customer's experience, developing strategies to increase the company's revenue and profitability, and maintaining a positive work ethic. A support team member needs to have a strong organization and time-management skills to support daily operations and do extra tasks as needed.
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
Support team members and support associates have different pay scales, as shown below.
| Support Team Member | Support Associate | |
| Average salary | $29,399 | $47,039 |
| Salary range | Between $22,000 And $37,000 | Between $26,000 And $83,000 |
| Highest paying City | Springfield, MA | Jersey City, NJ |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Raytheon Technologies | Apollo Global Management |
| Best paying industry | Technology | - |
There are a few differences between a support team member and a support associate in terms of educational background:
| Support Team Member | Support Associate | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between support team members' and support associates' demographics:
| Support Team Member | Support Associate | |
| Average age | 44 | 42 |
| Gender ratio | Male, 52.2% Female, 47.8% | Male, 36.7% Female, 63.3% |
| Race ratio | Black or African American, 12.6% Unknown, 4.3% Hispanic or Latino, 17.5% Asian, 9.9% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 5% | 11% |