Switchboard operator assistant vs call center operator

Differences between switchboard operator assistant and call center operator duties and responsibilities

Switchboard operator assistant example responsibilities.

• Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
• Plan and coordinate logistics and materials for board meetings.
• Conduct recruiting, hiring, training and supervise PBX operators
• Provide logistics support to the Dallas ISD administration in the event of any issues.
• Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
• Direct, supervise and evaluate work activities of admitting and switchboard personnel.
Show more

Call center operator example responsibilities.

• Manage confidential documents and records with strict compliance to HIPAA.
• Manage patient's records and make sure they are protected under the HIPPA laws.
• Page all Dr's and staff when need.
• Comply with HIPAA regulations at all times.
• Create daily reports to monitor patient census, food allergies and nutritional plans.
• Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.
Show more