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Switchboard operator assistant vs senior secretary

The differences between switchboard operators assistant and senior secretaries can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a switchboard operator assistant, becoming a senior secretary takes usually requires 2-4 years. Additionally, a switchboard operator assistant has an average salary of $38,484, which is higher than the $33,120 average annual salary of a senior secretary.

The top three skills for a switchboard operator assistant include customer service, multi-line switchboard and AFE. The most important skills for a senior secretary are patients, routine correspondence, and data entry.

Switchboard operator assistant vs senior secretary overview

Switchboard Operator AssistantSenior Secretary
Yearly salary$38,484$33,120
Hourly rate$18.50$15.92
Growth rate-8%-8%
Number of jobs27,71337,284
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Average age5349
Years of experience24

Switchboard operator assistant vs senior secretary salary

Switchboard operators assistant and senior secretaries have different pay scales, as shown below.

Switchboard Operator AssistantSenior Secretary
Average salary$38,484$33,120
Salary rangeBetween $29,000 And $50,000Between $26,000 And $40,000
Highest paying City-Santa Rosa, CA
Highest paying state-Hawaii
Best paying company-Columbia University in the City of New York
Best paying industry-Pharmaceutical

Differences between switchboard operator assistant and senior secretary education

There are a few differences between a switchboard operator assistant and a senior secretary in terms of educational background:

Switchboard Operator AssistantSenior Secretary
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college-Western Carolina University

Switchboard operator assistant vs senior secretary demographics

Here are the differences between switchboard operators assistant' and senior secretaries' demographics:

Switchboard Operator AssistantSenior Secretary
Average age5349
Gender ratioMale, 25.4% Female, 74.6%Male, 5.9% Female, 94.1%
Race ratioBlack or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%Black or African American, 7.6% Unknown, 4.8% Hispanic or Latino, 11.2% Asian, 5.0% White, 71.0% American Indian and Alaska Native, 0.4%
LGBT Percentage19%10%

Differences between switchboard operator assistant and senior secretary duties and responsibilities

Switchboard operator assistant example responsibilities.

  • Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
  • Plan and coordinate logistics and materials for board meetings.
  • Conduct recruiting, hiring, training and supervise PBX operators
  • Provide logistics support to the Dallas ISD administration in the event of any issues.
  • Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
  • Direct, supervise and evaluate work activities of admitting and switchboard personnel.
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Senior secretary example responsibilities.

  • Manage high volume of requests and correspondence from executives and colleagues, pharmaceutical representatives, patients and outside physicians.
  • Prepare PowerPoint presentations, complete statistical reports, and convert reports to various formats.
  • Maintain confidentiality of all payroll documents and office files.
  • Compile and distribute customer updates for payroll software programs and telecommunications networks.
  • Maintain databases, prepare PowerPoint presentations, maintain inventory and requisition supplies for the department.
  • Demonstrate professional integrity and tactful handling of confidential and protect health information according to HIPAA and administrative policy guidelines.
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Switchboard operator assistant vs senior secretary skills

Common switchboard operator assistant skills
  • Customer Service, 20%
  • Multi-Line Switchboard, 14%
  • AFE, 7%
  • Purchase Orders, 5%
  • Schedule Appointments, 5%
  • Financial Transactions, 4%
Common senior secretary skills
  • Patients, 12%
  • Routine Correspondence, 11%
  • Data Entry, 8%
  • Telephone Calls, 6%
  • Office Equipment, 6%
  • Payroll, 5%

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