Team leader jobs in Lancaster, NY - 295 jobs

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.50 Maximum Salary: $19.50 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. This Retail Team Manager position sits with our Swedish Match affiliate. Swedish Match North America LLC, develops, manufactures, and sells quality products with market-leading brands such as ZYN nicotine pouches and other smokeless tobacco products. Our vision is "A world without cigarettes," and our mission is to provide adult consumers with alternatives that are enjoyable but have a lower risk than smoking. We are one of the fastest-growing consumer-packaged-goods (CPG) producers and ZYN is the number one selling nicotine pouch in the US. In order to continually promote and create innovative products that support our vision, we are currently seeking a Retail Team Manager for Buffalo, NY, and the surrounding area. As a Retail Team Manager, you will manage and direct activities of the district to achieve appropriate territory coverage and to maximize effectiveness in distribution, merchandising of smoking and smokeless tobacco products in all retail accounts in order to accomplish company, region and district objectives. Your 'day to day': * Manages and provides direction to all assigned district personnel in support of company, region and district distribution and merchandising goals and objectives. * For all district personnel, oversees and manages appropriate routing and call coverage of retail accounts to insure proper execution of distribution and merchandising objectives by territory. * Analyzes the needs in regard to business building opportunities and develops executional plans for the utilization of district personnel's time and efforts in accomplishing specific company, region and district goals and standards. * Recruits, interviews and selects new territory representatives in accordance with company recruiting and selection guidelines and policies. * Provides training, development and direction and measure results of district personnel using Performance Management principals and practices. * Maintains records needed to manage the operation of the district and insures accurate and timely reporting of retail store distribution and merchandising activities and conditions as well as reports progress, conditions and needs to Retail Operations Manager. * Travel requirements: 3 days a week with some overnight travel. Who we're looking for: * Bachelor's Degree preferred. * Minimum 2 years' experience in non-durable consumer goods area, including field sales and or management. * Strong planning and organizing, leadership, coaching, judgement and teamwork skills. * Strong computer skills with Microsoft Office Suite, Category Management System (Nielsen),and Industry data systems. * Fluent in English * Legally authorized to work in the U.S. Annual Base Salary Range: Annual Base Salary Range: $90,000 to $120,000 PMI is an Equal Opportunity Employer. PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees. PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit ************** and ******************* #PMIUS #LI-NC1

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products. Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store. Apply to join New Era's team! The Product Line Management team is responsible for the complete execution and go-to-market process of all program, custom, and co-branded Apparel and Accessories, where applicable. The team has the foremost understanding of all Apparel product types and systematic processes, while providing critical analytical input to ensure accurate product lines and consumer experiences. Our Associate, Product Line (Apparel) aids in the completion of various go-to-market tasks as established by leadership in support of development time and action calendars. They contribute to specific and essential product creation objectives within the product management systems as directed by the Product Line Manager. Responsibilities Work within Product Lifecycle Management system to create product data requirements, i.e., Material ID's (sku numbers), fabric forecasts, cost/price information that align with merchandising strategies based on goals and trends as directed by manager Work cross-functionally with Product & Graphic Operations teams to execute product launch with all sales tool deliverables (catalogs, pricelists, Material ID files for ordering) Work cross-functionally with the Customer Relations and Sourcing teams to ensure samples are ordered and received per development calendars Collect and organize prototypes in preparation for product reviews and maintain sample closet Support all SAP related system reporting requirements as directed Communicate internally and externally in support of various project tasks and timelines Keep all sensitive matters confidential Other duties as assigned Must be able to lift up to 20lbs Knowledge, Skills and Abilities Capable of collaborating effectively with cross-functional teams Exhibits attention to detail and accuracy, as well as very strong organizational skills Proactively manages change with urgency and persistence Strong problem-solving skills, ability to prioritize and approach assignments with focus Enthusiastic positive person who embraces work with a sense of urgency and persistence Represents the brand in all actions and decisions Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with SAP and PLM preferred An understanding of merchandising/assortment planning and product lifecycle process is a plus Education and Experience Bachelor's degree in Product Development, Management, Planning or related field preferred; additional experience in lieu of degree considered Zero (0) to one (1) year of experience product development required Knowledge of sportswear or apparel industry preferred Travel Requirement The location for this position is 100% on-site in Buffalo, NY 0% to 5%; domestic and/or global The salary range for this posted position is $43,000 - $50,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience. New Era Cap, LLC's casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy. As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer! #LI-Onsite #LIOnsite #LI Onsite

The Overnight Janitorial Supervisor will ensure a positive customer experience by keeping all areas of the store clean and supervising a small cleaning crew PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Make rounds to ensure crew coverage of designated work areas, give specific cleaning instructions/ assignments as needed Prepare work schedules, conduct inspections, coach/counsel, and recommend other disciplinary actions as need Maintain and update the daily team record (timekeeping/work schedules) on a daily basis Professionally clean and maintain facility using cleaning procedures and products in conformance with prescribed company standards Utilizing commercial floorcare equipment Move all reasonably portable items to clean under and behind and in corners and edges Identify and note any damages or issues to direct supervisor Replenish/restock consumable items such as soaps and paper products Other responsibilities as assigned Continual standing, walking and reaching throughout shift Occasionally crouching or kneeling Qualifications REPORTING RELATIONSHIPS: Reports to Quality Assurance Manager QUALIFICATIONS: Custodial supervisor or team lead experience Leadership - Demonstrated ability to lead people and get results Proactive and organized Punctuality and reliability is a must. Honesty and exceptional work ethic. Pass drug testing and background check and eligible to work in the U.S. Ability to work a shift during the following hours: 2am - 9am five (5) days per week. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continual standing, walking and reaching throughout shift. Occasionally crouching or kneeling. Must be able to occasionally lift over 80 pounds.

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: * Tuesday: 1:30pm - 9pm * Wednesday: 8am - 4pm * Thursday: 8am - 4pm * Friday: 1:30pm - 9pm * Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Up to 32 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% employer match * Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. * Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. * Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. * Ensure that provision of services occurs as per individual life plans and/or agency contracts. * Provide crisis intervention as needed * Assist with training of staff in best-practice methods * Perform behavioral, Health and Safety Standards as defined in employee handbook * Ensure quality assurance in the provision of services * Maintain the rights of individuals being served * Assist in hiring and training of staff * Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations * Complete observations of DSP/Respite staff * Assist with program supply orders and field trip planning * Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: * Associate's degree in Human Services or related field * One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: Tuesday: 1:30pm - 9pm Wednesday: 8am - 4pm Thursday: 8am - 4pm Friday: 1:30pm - 9pm Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. Ensure that provision of services occurs as per individual life plans and/or agency contracts. Provide crisis intervention as needed Assist with training of staff in best-practice methods Perform behavioral, Health and Safety Standards as defined in employee handbook Ensure quality assurance in the provision of services Maintain the rights of individuals being served Assist in hiring and training of staff Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations Complete observations of DSP/Respite staff Assist with program supply orders and field trip planning Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: Associate's degree in Human Services or related field One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job Description Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more. Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together. At Hallmark Management, we offer: Paid time off Paid Holidays Annual opportunities for merit increases Medical, Dental, Vision Insurance Company Paid Life Insurance 401K with a company match Free Meal while working Free nonskid shoes Employee Assistance Program Job Related Duties & Responsibilities Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.) Holds team accountable through field coaching during the shift Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards Assures all station specific standards are always being met through the employees working in those areas Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service Communicate service issues/information to management as needed to assure a smooth-running operation Exhibits a customer comes first attitude Position Requirements: Background Check/Drug Screen Ability to work as part of a team Requires occasional lifting, carrying, pushing, pulling up to 40 lbs. Requires constant standing and walking

Job Description Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

The Arc Erie County is looking for an Assistant Residential Team Leader! What you'll be doing: As our Assistant Residential Team Leader (ARTL) for our IRA on Walden Ave in Lancaster. You will be under the direct supervision of a Residential Team Leader and responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). This is a Full Time (40 hrs. per week) with a schedule of Tuesdays through Thursdays 1:00pm-9:00pm, and Sundays and Mondays 10:00am-6:00pm. You will be responsible for… Supervising daily activities of individuals providing assistance and training Assuring individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans What we need from you: Bachelor's Degree plus (6) months full time paid direct support experience OR Associate degree plus (2) yrs full time paid direct support experience OR High School diploma or equivalent plus (4) yrs full time paid direct support experience Valid NYS Driver's License & approved driving record What The Arc Erie County can offer: Affordable benefits (medical, dental & vision insurance), $24.62 per hour, excellent PTO, room for advancement, on the job training, 40-hour work week (schedules vary), and a positive, diverse and exciting environment.Full is listed below: Job Title: Assistant Residential Team Leader Department: Residential Job Grade: 3 Job Code: 476 Position Summary: Provides direct supervision to Residential Habilitation individuals in all facets of daily living. Provides direct supervision to direct care staff providing services. The Assistant Residential Team Leader, under the direct supervision of the Residential Team Leader, is responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). REPORTING RELATIONSHIP: Receives direct supervision from the Residential Team Leader. Provides supervision to all staff members employed in the residence with assistance and direction from the Residential Coordinator and the Residential Team Leader. Job Duties and Responsibilities: Supervises daily activities of individuals providing assistance and training in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication. Intervenes with individuals' inappropriate and/or potentially injurious behaviors in the least restrictive manner possible, while maintaining a safe environment. Coordinates development and monitors behavior modification programs as needed. Assures individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals. Coordinates transportation of individuals to medical appointments, recreation activities and other appointments/activities as scheduled. Assists in the scheduling of medical appointments and recreational activities. Assures that individuals receive assistance with training for shopping for clothing, personal items and groceries. Assists/manages individuals' personal monies. Monitors individuals' progress in money management skills. At the direction of the Residential Team Leader, reviews the overall management of individual accounts as appropriate. Administers medication to individuals, provides first aid when necessary and addresses routine health care needs. Evaluates and coordinates the implementation of the self-administration training program. Serves as the agency designated supervisor for administration of medication. Observes each regular and substitute staff person pass one medication on a random basis, but not more than 6 months in between each administration; maintains documentation of each observation. Assists in the completion of all required documentation in individual and agency records; oversees maintenance of those records as appropriate. Ensures a clean, safe environment by coordinating housekeeping and minor maintenance tasks and by ensuring individuals receive training in these skill areas. Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans. Monitors and/or assists in the assessment of the individuals' skills and behavior. In conjunction with the Residential Team Leader coordinates the development of intervention/training objectives. Implements, documents and monitors the progress of the Life Plan. Evaluates program data and progress. At the direction of the Residential Team Leader, coordinates regular staff meetings and training as well as attend supervisory conferences and other assigned meetings. Assists individuals in community integration, providing supervision and training. Assures confidentiality of information about individuals. In conjunction with the Residential Team Leader, coordinates contact with individuals' families, work sites, schools and physicians as well as providers of other community services. Assists with the monitoring and supervising of expenditures from the annual budget. Coordinates interviews and will assist the Residential Team Leader in hiring, orientation and termination of direct care staff employed in the residence. Provides weekly and/or as needed supervision to all regular and substitute direct care staff. Evaluates all regular direct staff annually. Assists the Residential Team Leader in maintaining staffing schedules to provide adequate supervision to the IRA. Assist the Residential Team Leader to ensure that all regular and substitute staff members receive all mandated training. Coordinates retraining of staff annually or as needed. As part of schedule - required to work one weekend shift per week. Completes routine paper work responsibilities and other duties as assigned by the Residential Team Leader. Receives weekly and/or as needed supervision from the Residential Team Leader. Participates in rotating on-call system for all emergencies as part of the Agency's emergency on-call procedures. Participates in planning groups and committees as assigned, to assure continuity of programs. Responsible for monitoring Quality Assurance guidelines including reporting, reviewing and follow up of incidents. To ensure adequate coverage, shift is not concluded until staff replacement arrives. All other duties as assigned. Qualifications and Education Requirements: Bachelor's Degree PLUS six months full-time paid direct service experience in the Human Services field. OR Associate's Degree PLUS two years full-time paid direct service experience in the Human Services field. OR High School PLUS four years full-time paid direct service experience in the Human Services field. PLUS A valid NYS driver's license and approved driving record is required. Medication Administration and First Aid Certification, CPR, and Strategies for Crisis Intervention and Prevention-Revised training (SCIP) must be taken as provided by the agency within 90 days of hire and must be maintained. Essential Job Functions: Physical demands and Exposure Risk outlined on attached form (A) Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgement, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly. Human Relations Skills: The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency's policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times. Equipment Operation: The ability to operate household appliances; washer, dryer, stove, electrical equipment, copier, fax machine, snow blower possibly, agency vehicle/van. Proficient in the operation of the computer's hardware and software including applications and programming. Occasional snow shoveling, leaf raking, operate wheelchair on van when necessary. Use household cleaners, chemicals, and ability to come in contact with normal household dust/dirt. Agency Principles: All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome. Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community. Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position. This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act. The Arc Erie County New York retains the right to change this job description at any time.

ABOUT THE ROLE: A generous suiting allowance, we want you to really love what we sell and to look great in our product. Regular competitions and team building events. Whether a learning event with food or a birthday meal out we want out teams to be connected. Incredible growth an opportunity - so if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow. Compensation: $19.00 to $20.00 Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a Showroom Team Lead to join our Buffalo Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom. Help achieve daily goals in order to drive sales and maintain customer service Focus on driving key metrics to meet revenue expectations Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations Held accountable for personal metric-based goals Daily management of detailed customer appointment calendar to ensure every customer's satisfaction and excellent experience Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino's customer experience standard Expected to manage customer issues with professionalism, tact and bottom-line point of view Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline. Assists the Showroom Management Team in training and onboarding new Style Guides ABOUT YOU: You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you: Fashion-conscious and service-oriented Sales and metric driven Strong leadership and people management skills Excellent written and verbal communication skills Keen understanding of menswear products, fit, and fit process Must be a self starter with strong solution oriented thought process Ability to remain calm under pressure and lead a team during high energy situations Must be able to multitask & manage time independently Must be able to execute on timelines and expectations autonomously Ability to recognize and react to changing work demands Strong proficiency in IOS based programs and products Strong proficiency in Excel & other MS Office programs WHY YOU SHOULD WORK AT INDOCHINO: Of course you will get great compensation, but there are a few things that set us apart. Ground floor opportunity: influence the strategic and operational direction of Indochino's growing retail department Your co-workers will be outstanding. The people here are really terrific. We're continually learning from each other. We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between. We're shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you'll have a good time at Indochino. If this sounds like something you'd love to do, and you know you're the person for us, visit our careers page, tell us a bit about yourself, we'd love to hear from you!

Job Description TEXT "GOCARWASH" TO 25000 OR FOLLOW THIS LINK TO SCHEDULE AN INTERVIEW GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more! At GO Car Wash, we're committed to providing an engaging, rewarding work experience for all our Teammates. We believe by caring for our Teammates first, we'll have happy customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us in become the most admired car wash business! As a Team Lead at GO Car Wash, you'll help site managers with the daily operations of our car wash, while also contributing to the overall success of the site. You'll help ensure we're meetings all our inventory, equipment, site, service, and safety standards to deliver a consistent, convenient and exceptional car wash experience for customers. You'll also help hire, train, and coach our Teammates to perform their jobs and uphold our values, which includes setting an example when completing all required car wash activities. For you to be successful, we're looking for: 6 months of relevant customer service or sales experience Car wash experience preferred, though not required You must also be able to: Deliver excellent customer service and drive sales growth Communicate clearly, engage, and lead others by example Organize time, work, and team to complete many varying responsibilities We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as an opportunity to grow your career with us, while also learning work/life skills you can transfer to any path you choose for your future. Compensation Our Teammates in this role typically earn $20.00/hour, which includes a base pay of $18.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

The Arc Erie County is looking for an Assistant Residential Team Leader! What you'll be doing: As our Assistant Residential Team Leader (ARTL) for our IRA on Walden Ave in Lancaster. You will be under the direct supervision of a Residential Team Leader and responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). This is a Full Time (40 hrs. per week) with a schedule of Tuesdays through Thursdays 1:00pm-9:00pm, and Sundays and Mondays 10:00am-6:00pm. You will be responsible for… Supervising daily activities of individuals providing assistance and training Assuring individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans What we need from you: Bachelor's Degree plus (6) months full time paid direct support experience OR Associate degree plus (2) yrs full time paid direct support experience OR High School diploma or equivalent plus (4) yrs full time paid direct support experience Valid NYS Driver's License & approved driving record What The Arc Erie County can offer: Affordable benefits (medical, dental & vision insurance), $24.62 per hour, excellent PTO, room for advancement, on the job training, 40-hour work week (schedules vary), and a positive, diverse and exciting environment.Full is listed below: Job Title: Assistant Residential Team Leader Department: Residential Job Grade: 3 Job Code: 476 Position Summary: Provides direct supervision to Residential Habilitation individuals in all facets of daily living. Provides direct supervision to direct care staff providing services. The Assistant Residential Team Leader, under the direct supervision of the Residential Team Leader, is responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). REPORTING RELATIONSHIP: Receives direct supervision from the Residential Team Leader. Provides supervision to all staff members employed in the residence with assistance and direction from the Residential Coordinator and the Residential Team Leader. Job Duties and Responsibilities: Supervises daily activities of individuals providing assistance and training in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication. Intervenes with individuals' inappropriate and/or potentially injurious behaviors in the least restrictive manner possible, while maintaining a safe environment. Coordinates development and monitors behavior modification programs as needed. Assures individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals. Coordinates transportation of individuals to medical appointments, recreation activities and other appointments/activities as scheduled. Assists in the scheduling of medical appointments and recreational activities. Assures that individuals receive assistance with training for shopping for clothing, personal items and groceries. Assists/manages individuals' personal monies. Monitors individuals' progress in money management skills. At the direction of the Residential Team Leader, reviews the overall management of individual accounts as appropriate. Administers medication to individuals, provides first aid when necessary and addresses routine health care needs. Evaluates and coordinates the implementation of the self-administration training program. Serves as the agency designated supervisor for administration of medication. Observes each regular and substitute staff person pass one medication on a random basis, but not more than 6 months in between each administration; maintains documentation of each observation. Assists in the completion of all required documentation in individual and agency records; oversees maintenance of those records as appropriate. Ensures a clean, safe environment by coordinating housekeeping and minor maintenance tasks and by ensuring individuals receive training in these skill areas. Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans. Monitors and/or assists in the assessment of the individuals' skills and behavior. In conjunction with the Residential Team Leader coordinates the development of intervention/training objectives. Implements, documents and monitors the progress of the Life Plan. Evaluates program data and progress. At the direction of the Residential Team Leader, coordinates regular staff meetings and training as well as attend supervisory conferences and other assigned meetings. Assists individuals in community integration, providing supervision and training. Assures confidentiality of information about individuals. In conjunction with the Residential Team Leader, coordinates contact with individuals' families, work sites, schools and physicians as well as providers of other community services. Assists with the monitoring and supervising of expenditures from the annual budget. Coordinates interviews and will assist the Residential Team Leader in hiring, orientation and termination of direct care staff employed in the residence. Provides weekly and/or as needed supervision to all regular and substitute direct care staff. Evaluates all regular direct staff annually. Assists the Residential Team Leader in maintaining staffing schedules to provide adequate supervision to the IRA. Assist the Residential Team Leader to ensure that all regular and substitute staff members receive all mandated training. Coordinates retraining of staff annually or as needed. As part of schedule - required to work one weekend shift per week. Completes routine paper work responsibilities and other duties as assigned by the Residential Team Leader. Receives weekly and/or as needed supervision from the Residential Team Leader. Participates in rotating on-call system for all emergencies as part of the Agency's emergency on-call procedures. Participates in planning groups and committees as assigned, to assure continuity of programs. Responsible for monitoring Quality Assurance guidelines including reporting, reviewing and follow up of incidents. To ensure adequate coverage, shift is not concluded until staff replacement arrives. All other duties as assigned. Qualifications and Education Requirements: Bachelor's Degree PLUS six months full-time paid direct service experience in the Human Services field. OR Associate's Degree PLUS two years full-time paid direct service experience in the Human Services field. OR High School PLUS four years full-time paid direct service experience in the Human Services field. PLUS A valid NYS driver's license and approved driving record is required. Medication Administration and First Aid Certification, CPR, and Strategies for Crisis Intervention and Prevention-Revised training (SCIP) must be taken as provided by the agency within 90 days of hire and must be maintained. Essential Job Functions: Physical demands and Exposure Risk outlined on attached form (A) Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgement, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly. Human Relations Skills: The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency's policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times. Equipment Operation: The ability to operate household appliances; washer, dryer, stove, electrical equipment, copier, fax machine, snow blower possibly, agency vehicle/van. Proficient in the operation of the computer's hardware and software including applications and programming. Occasional snow shoveling, leaf raking, operate wheelchair on van when necessary. Use household cleaners, chemicals, and ability to come in contact with normal household dust/dirt. Agency Principles: All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome. Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community. Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position. This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act. The Arc Erie County New York retains the right to change this job description at any time.

ABOUT THE ROLE: A generous suiting allowance, we want you to really love what we sell and to look great in our product. Regular competitions and team building events. Whether a learning event with food or a birthday meal out we want out teams to be connected. Incredible growth an opportunity - so if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow. Compensation: $19.00 Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a Showroom Team Lead to join our Buffalo Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom. Help achieve daily goals in order to drive sales and maintain customer service Focus on driving key metrics to meet revenue expectations Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations Held accountable for personal metric-based goals Daily management of detailed customer appointment calendar to ensure every customer's satisfaction and excellent experience Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino's customer experience standard Expected to manage customer issues with professionalism, tact and bottom-line point of view Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline. Assists the Showroom Management Team in training and onboarding new Style Guides ABOUT YOU: You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you: Fashion-conscious and service-oriented Sales and metric driven Strong leadership and people management skills Excellent written and verbal communication skills Keen understanding of menswear products, fit, and fit process Must be a self starter with strong solution oriented thought process Ability to remain calm under pressure and lead a team during high energy situations Must be able to multitask & manage time independently Must be able to execute on timelines and expectations autonomously Ability to recognize and react to changing work demands Strong proficiency in IOS based programs and products Strong proficiency in Excel & other MS Office programs WHY YOU SHOULD WORK AT INDOCHINO: Of course you will get great compensation, but there are a few things that set us apart. Ground floor opportunity: influence the strategic and operational direction of Indochino's growing retail department Your co-workers will be outstanding. The people here are really terrific. We're continually learning from each other. We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between. We're shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you'll have a good time at Indochino. If this sounds like something you'd love to do, and you know you're the person for us, visit our careers page, tell us a bit about yourself, we'd love to hear from you!

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

The Arc Erie County is looking for an Assistant Residential Team Leader! What you'll be doing: As our Assistant Residential Team Leader (ARTL) for our IRA on Wallace Avenue in Buffalo. You will be under the direct supervision of a Residential Team Leader and responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). This is a Full Time (40 hrs. per week) with a schedule of Tuesdays through Thursdays 11:00am-7:00pm, and Sundays and Mondays 9:00am-5:00pm. You will be responsible for… Supervising daily activities of individuals providing assistance and training Assuring individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans What we need from you: Bachelor's Degree plus (6) months full time paid direct support experience OR Associate degree plus (2) yrs full time paid direct support experience OR High School diploma or equivalent plus (4) yrs full time paid direct support experience Valid NYS Driver's License & approved driving record What The Arc Erie County can offer: Affordable benefits (medical, dental & vision insurance), $24.62 per hour, excellent PTO, room for advancement, on the job training, 40-hour work week (schedules vary), and a positive, diverse and exciting environment.Full is listed below: Job Title: Assistant Residential Team Leader Department: Residential Job Grade: 3 Job Code: 476 Position Summary: Provides direct supervision to Residential Habilitation individuals in all facets of daily living. Provides direct supervision to direct care staff providing services. The Assistant Residential Team Leader, under the direct supervision of the Residential Team Leader, is responsible for the oversight of the delivery of services and supports at 1 or more certified site(s). REPORTING RELATIONSHIP: Receives direct supervision from the Residential Team Leader. Provides supervision to all staff members employed in the residence with assistance and direction from the Residential Coordinator and the Residential Team Leader. Job Duties and Responsibilities: Supervises daily activities of individuals providing assistance and training in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication. Intervenes with individuals' inappropriate and/or potentially injurious behaviors in the least restrictive manner possible, while maintaining a safe environment. Coordinates development and monitors behavior modification programs as needed. Assures individuals' overall safety through maintaining safety standards, familiarity with emergency safety procedures and providing regular training to individuals. Coordinates transportation of individuals to medical appointments, recreation activities and other appointments/activities as scheduled. Assists in the scheduling of medical appointments and recreational activities. Assures that individuals receive assistance with training for shopping for clothing, personal items and groceries. Assists/manages individuals' personal monies. Monitors individuals' progress in money management skills. At the direction of the Residential Team Leader, reviews the overall management of individual accounts as appropriate. Administers medication to individuals, provides first aid when necessary and addresses routine health care needs. Evaluates and coordinates the implementation of the self-administration training program. Serves as the agency designated supervisor for administration of medication. Observes each regular and substitute staff person pass one medication on a random basis, but not more than 6 months in between each administration; maintains documentation of each observation. Assists in the completion of all required documentation in individual and agency records; oversees maintenance of those records as appropriate. Ensures a clean, safe environment by coordinating housekeeping and minor maintenance tasks and by ensuring individuals receive training in these skill areas. Assists the Residential Team Leader in supervising and coordinating the treatment team in the development of the Staff Action Plans. Monitors and/or assists in the assessment of the individuals' skills and behavior. In conjunction with the Residential Team Leader coordinates the development of intervention/training objectives. Implements, documents and monitors the progress of the Life Plan. Evaluates program data and progress. At the direction of the Residential Team Leader, coordinates regular staff meetings and training as well as attend supervisory conferences and other assigned meetings. Assists individuals in community integration, providing supervision and training. Assures confidentiality of information about individuals. In conjunction with the Residential Team Leader, coordinates contact with individuals' families, work sites, schools and physicians as well as providers of other community services. Assists with the monitoring and supervising of expenditures from the annual budget. Coordinates interviews and will assist the Residential Team Leader in hiring, orientation and termination of direct care staff employed in the residence. Provides weekly and/or as needed supervision to all regular and substitute direct care staff. Evaluates all regular direct staff annually. Assists the Residential Team Leader in maintaining staffing schedules to provide adequate supervision to the IRA. Assist the Residential Team Leader to ensure that all regular and substitute staff members receive all mandated training. Coordinates retraining of staff annually or as needed. As part of schedule - required to work one weekend shift per week. Completes routine paper work responsibilities and other duties as assigned by the Residential Team Leader. Receives weekly and/or as needed supervision from the Residential Team Leader. Participates in rotating on-call system for all emergencies as part of the Agency's emergency on-call procedures. Participates in planning groups and committees as assigned, to assure continuity of programs. Responsible for monitoring Quality Assurance guidelines including reporting, reviewing and follow up of incidents. To ensure adequate coverage, shift is not concluded until staff replacement arrives. All other duties as assigned. Qualifications and Education Requirements: Bachelor's Degree PLUS six months full-time paid direct service experience in the Human Services field. OR Associate's Degree PLUS two years full-time paid direct service experience in the Human Services field. OR High School PLUS four years full-time paid direct service experience in the Human Services field. PLUS A valid NYS driver's license and approved driving record is required. Medication Administration and First Aid Certification, CPR, and Strategies for Crisis Intervention and Prevention-Revised training (SCIP) must be taken as provided by the agency within 90 days of hire and must be maintained. Essential Job Functions: Physical demands and Exposure Risk outlined on attached form (A) Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgement, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly. Human Relations Skills: The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency's policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times. Equipment Operation: The ability to operate household appliances; washer, dryer, stove, electrical equipment, copier, fax machine, snow blower possibly, agency vehicle/van. Proficient in the operation of the computer's hardware and software including applications and programming. Occasional snow shoveling, leaf raking, operate wheelchair on van when necessary. Use household cleaners, chemicals, and ability to come in contact with normal household dust/dirt. Agency Principles: All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome. Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community. Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position. This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act. The Arc Erie County New York retains the right to change this job description at any time.