Customer Experience Lead-Fashion Outlets at Niagara F
Team leader job in Niagara Falls, NY
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.50
Maximum Salary: $19.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Customs Entry Lead TCRS4580
Team leader job in Orchard Park, NY
Job Description
Customs Entry Lead-TCRS4580
The Customs Entry Lead will manage and grow the brokerage department while being responsible for the timely and accurate filing of customs entries in compliance with all federal regulations. This role will collaborate cross-functionally with internal departments, clients, and governmental agencies to ensure efficient customs clearance and delivery of goods. The Customs Entry Lead will also build solid relationships with new and existing customers to help grow brokerage services.
This is an on-site position based near Buffalo, NY.
EXPECTATIONS
Comprehensive knowledge of U.S. Customs regulations; HTS Classification, COO, Valuation
Prepare, review, and process import entry documentation for air and ocean shipments
Determine accurate HTS classification and maintain product information
Work with CBP and other government agencies to resolve any compliance issues, holds, or queries
Collaborate with internal and external partners to provide timely clearance updates
Build and maintain relationships based on proactive communication and reliability
Displays excellent customer service skills and attention to detail
Ability to lead teams and help grow customs brokerage department
Stay current with changes to regulations and understand the impact to import entry processes
ESSENTIALS
Bachelor's degree preferred
3-5 years' Customs Brokerage experience required
Licensed Customs Broker required
Comprehensive knowledge of U.S. Customs regulations and procedures
Thorough understanding of the import entry process and documentation requirements
Proficiency in HTS Classification and GRIs
Strong attention to detail and excellent communication skills with ability to solve problems quickly
Knowledge of trade automation tools; CargoWise, ACE, etc.
Experience in Microsoft applications- Excel, Word, PowerPoint, Outlook
Supervisor, Customer Services
Team leader job in Buffalo, NY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Salary - $40,578.72
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
Auto-ApplyMaintenance Team Leader
Team leader job in Buffalo, NY
Milk-Bone is currently recruiting for a Maintenance Team Leader. Pay range: $43 - $44 / hour. Estimated gross up to $125+ with OT. This position will be off-shift and will require flexibility to assist with filling Team Vacancies. The Maintenance Team Leader is responsible for the coordination of mechanical and electrical work responsibilities to support the execution and auditing needed to achieve results in quality, cost, delivery, safety and sanitation for a high-speed manufacturing operation.
Qualifications/Requirements
The successful candidate must have at least 5 years industrial mechanical/electrical experience. Team Leader/Supervisory experience preferred.
A working knowledge of manufacturing operating systems
Excellent communication skills.
Excellent computer skills.
Effective time management skills.
Previous work in a unionized manufacturing facility strongly preferred.
Responsibilities
Under the direction of Maintenance Leadership / Off-Shift Operations Supervisor, this position is responsible for monitoring and scheduling of mechanical/electrical work in support of the continuous operation of the Bakery.
Must have availability to work overtime, weekends and holidays.
Education
HS/GED with related technical training required.
Associates Degree preferred
Auto-ApplySenior Supervisor, Day Services
Team leader job in Buffalo, NY
Pay Rate: $27.00-$33.72
Shift: Monday-Friday Days
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Ensures program is of high quality and following regulatory requirements and prepared for internal and external reviews and surveys, including adherence to HCBS guidelines.
Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate.
Coordinates and ensures supports/services are active, inclusive and integrated and that activities participated in are meaningful/person centered providing continual growth.
Responsible for attending Life Plan/CFA meetings and development of person-centered plans, ensuring daily documentation and implementation of person-centered goals.
Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts once a month.
Assists with the coordination of placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan.
Ensures efficient, confidential and comprehensive record keeping as mandated for individual and staff related activities/incidents.
Promotes an environment in which individuals' rights are upheld and individuals continually grow.
Ensures regulatory and agency compliance requirements are met.
Responsible for coordinating all aspects of individual's medical and clinical care in conjunction with the site RN and clinicians.
Supervises program staff as applicable providing support and leadership. Meets with staff regularly to receive input, provide feedback and disseminate information.
Responsible for the training and on-going development of staff to ensure and improve the quality of program.
Responsible for ensuring appropriate staffing activities including the selection, supervision and retention of staff to meet the needs of the people we support.
Responsible for ensuring all necessary resources are available and provided to staff to ensure their successful completion of duties.
Assumes a leadership role in developing and maintaining positive interpersonal relationships/communications with individuals, families, advocates, employees, the support team and the surrounding community/neighborhood and embodying the Agencies Mission and objectives.
Participates in and assumes leadership role in project assignments, agency committees, meetings and trainings as required.
Monitor and maintain facilities to ensure a safe environment for the health safety and well-being of the people we support and employees.
Identifies and takes the necessary action to improve quality of supports and services in all areas.
Provides oversight of individual expenditures.
Maintains certification in CPR and Strategies for Crisis Intervention and Prevention (SCIP-R).
Medication Certification required.
Complies with all agency policies and procedures.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
Associate's degree in human services or related area and 1 year of experience, or equivalent combination of education and experience.
Completion of and/or enrollment in agency Management Training.
Valid Driver's License that meets agency policy.
Lifting requirement of 35 lbs.
Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines.
CPR certification.
Medication Certification required in certified programs only.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
SUPERVISORY RESPONSIBLITIES:
Responsible for supervision and development of staff.
Dining Services Supervisor Daemen University (NY)
Team leader job in Buffalo, NY
Job Description
Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.
Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.
At Hallmark Management, we offer:
Paid time off
Paid Holidays
Annual opportunities for merit increases
Medical, Dental, Vision Insurance
Company Paid Life Insurance
401K with a company match
Free Meal while working
Free nonskid shoes
Employee Assistance Program
Job Related Duties & Responsibilities
Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
Holds team accountable through field coaching during the shift
Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
Assures all station specific standards are always being met through the employees working in those areas
Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
Communicate service issues/information to management as needed to assure a smooth-running operation
Exhibits a customer comes first attitude
Position Requirements:
Background Check/Drug Screen
Ability to work as part of a team
Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
Requires constant standing and walking
Supervisor, Member Service Center (Call Center) Buffalo Region
Team leader job in Buffalo, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role:
The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards.
Essential Job Functions/Responsibilities:
Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates.
Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution.
Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement.
Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team.
Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs.
Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions.
Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels.
Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated.
Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately.
Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required.
Other duties as needed.
Minimum Job Qualifications:
Associate's degree from an accredited institution or at least 3 years of relevant experience required.
Bachelor's degree preferred; will consider experience in lieu of degree.
Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union.
Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development.
Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors.
Strong decision making and time management skills with the ability to manage multiple projects/duties.
Familiarity with Fiserv and Alkami software solutions is strongly preferred.
Results driven, service oriented, self-motivated, and able to work independently.
Trustworthy with the ability to maintain the highest level of integrity and trust.
Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment.
Flexible to work a structured schedule that includes evening and weekend hours in an in-office model.
Commitment to delivering exceptional customer service and driving continuous improvement.
Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package.
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
Auto-ApplyTeam Lead Procurement
Team leader job in Amherst, NY
About Us: Kistler Instrument Corp is a global leader in measurement technology for pressure, force, torque, and acceleration. With a legacy of innovation spanning decades, we provide cutting-edge solutions to industries ranging from automotive and aerospace to manufacturing and research.
Purpose of the Position
This position will oversee our procurement operations, ensuring efficient purchasing of materials, equipment, and services necessary for our operations. This role requires strategic thinking, strong negotiation skills, and the ability to lead a team effectively.
Main Tasks:
Develop and implement procurement strategies aligned with company objectives and financial goals.
Lead procurement function while providing guidance, training, and performance management.
Source, select, and negotiate with vendors and suppliers to obtain the best quality, pricing, and terms.
Monitor supplier performance and manage supplier relationships to ensure continuous improvement and compliance with contracts.
Collaborate with internal stakeholders, including engineering, manufacturing, and finance, to understand their procurement needs and priorities.
Review and order based on forecast demand for materials and services to ensure timely availability while optimizing inventory levels.
Develop and maintain local procurement policies, procedures, and controls to ensure compliance with company standards and regulations.
Evaluate and recommend improvements to procurement processes to enhance efficiency and effectiveness.
Manage and support inbound order receipts from vendors and intercompany transfers
Requirements Profile:
Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Advanced degree or professional certification (e.g., CSCP, CPSM) is a plus.
Proven experience in procurement or purchasing roles, ideally with experience in a leadership position.
Strong negotiation skills and the ability to build and maintain effective supplier relationships.
Experience with ERP systems and procurement software (e.g., SAP, Oracle) preferred.
Excellent analytical and problem-solving abilities.
Strong leadership and team-building skills, with a track record of managing and developing a team.
Effective communication skills, both verbal and written.
Ability to thrive in a fast-paced, deadline-driven environment.
Auto-ApplyTeam Leader
Team leader job in Amherst, NY
SourcePro Search is conducting a search for an experienced and entry-level professionals needed for billion dollar company expanding into Amherst, NY. This is a great full or part-time business opportunity and the ideal candidate is professional, dedicated and motivated for success.
Requirements:
Strong work ethic
motivated for success
great interpersonal skills
Team Player
Strong Leadership Skills
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Service Supervisor
Team leader job in Batavia, NY
Milton CAT is seeking an experienced Shop Service Supervisor. The Service Supervisor is responsible for the workflow and scheduling of jobs in the shop, and for the maintenance of customer and company heavy equipment and components. Depending on the location and assignment, the Supervisor will be responsible for some or all of the functions and duties listed below. These may require working hours in addition to the normal work schedule for emergency calls or routine service as required.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65K-$75K based on experience. This is a salaried position with bonus potential.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Open and close service calls and maintain WIPX in AX.
Maintain Schedule of repairs in AX.
Control workflow of repairs.
Orders replacement parts ensuring that parts ordered are correct and complete at time of order.
Coordinates the installations, testing, and operation of new machine attachments.
Maintain rental fleet equipment, work tool inventory, yard organization.
Prepares inspection and appraisal reports.
Prepares accurate and complete service reports timely.
Flexible to work occasional after hours when needed to meet customer needs.
Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.
Assist in time-card entries, review, closing and invoicing work orders.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Enforce safety policies and see that proper safety practices are followed at all times.
Perform safety audits.
Performs related duties as assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
Preferred experience on CAT heavy equipment or similar equipment.
Proficient in mechanical systems (transmissions, engines, hydraulics, etc.).
Proficient in the use of a computer and related software.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Heavy equipment service/maintenance knowledge.
Must be able to work in a dynamic, fast paced service environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplySupervisor of Dining Services
Team leader job in Williamsville, NY
At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures
Responsibilities
1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms.
2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service.
3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service.
4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle.
5. Provides regular communication to the Director and/or Administrator regarding food service operations.
6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator.
7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services.
8. Performs job functions of each subordinate department position when necessary.
9. Acts as Director of Dining Services in his/her absence.
10. Regularly interacts and communicates with residents/family members regarding meal service.
11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting.
12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations.
13. Acts as a preceptor for food service students and interns.
14. Assists with training of new and current department staff.
15. Conducts in-service programs for dietary and facility staff upon request.
16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members.
17. Utilizes electronic timekeeping system as directed.
18. Arrives to work on time, regularly, and works as scheduled.
19. Recognizes and follows the dress code of the facility including wearing name tag at all times.
20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
21. Supports and abides by Elderwood's Mission, Vision, and Values.
22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
23. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
High School diploma or equivalent
Working knowledge of CMS and DOH regulations related to food service
Associates degree in Food Service Management, Hospitality Management, or related field preferred
Certified Dietary Manager preferred
Demonstrated supervisory experience preferred
Experience with DOH survey process preferred
Computer skills consistent with nutritional software programs preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Auto-ApplyResidential Team Leader - East Aurora
Team leader job in East Aurora, NY
Job Description
The Residential Team Leader provides administrative and programmatic supervision for assigned programs. Key areas of responsibility include regulatory compliance, accurate and timely documentation, and the implementation of electronic recordkeeping. The Residential Team Leader is responsible for the development and implementation of habilitation plans, inclusive of ongoing assessments and monitoring of plans through documentation and observation. The Residential Team Leader serves as the QIDP.
REPORTING RELATIONSHIPS:
Receives both administrative and programmatic supervision from the assigned Program Director. Provides direct supervision to Residence Manager, Residence Supervisor and other supervisory staff as assigned.
RESPONSIBILITIES AND ILLUSTRATIVE DUTIES:
1. Provides direct supervision, development and training to assigned supervisors and/or managers.
2. Responsible for ensuring assigned staff are trained in regulatory/agency mandated areas and in areas to improve quality of care for individuals served.
3. Actively participates in internal and external site surveys and audits. Ensures any identified areas are resolved in a timely manner.
4. Responsible for timely reporting, notifications and follow up to minor, reportable and serious reportable incidents. Ensure protective measures and corrections are implemented.
5. Conducts interviews for supervisor or manager vacancies and makes recommendations for hiring.
6. Assure ongoing assessments related to delivery of services are completed and used to assist in the discussion and development of service plans.
7. Responsible to attend annual ISP meeting, and develop residential habilitation plan and IPOPs within designated time frames. Assures residential plans reflect outcomes important to the person, and designed to maximize independence, community inclusion and personal satisfaction.
8. Completes referrals for behavior supports as needed. Facilitates documentation, staff training and communication with behavior specialists.
9. Provides review and oversight of services delivered. Review daily documentation for compliance with billing standards in accordance with applicable regulations and agency policy and procedure. Assures fiscal compliance to include Notice of Decision, and a current Level of Care Eligibility Determination form. Assures ISPs contain accurate service and provider information in the Waiver section of the ISP.
10. Reviews the habilitation plan monthly summary/semiannual summary and makes revisions to plans as needed. Completes DDP-2 updates every two years, or more often if significant changes occur with the individual.
11. Responsible for process improvement activities including the development of plans to resolve and/or correct areas identified during self-audit/oversight agency survey activities.
12. Responsible for oversight of representative payee accounts, funds, and security of money at each assigned program in conjunction with the Program Manager or Residential supervisor. Conducts a monthly site unannounced financial audit.
13. Develops individual fire safety assessments (E-Scores), fire evacuation plans and site plans of protection.
14. Review of fire safety/post fire drill activities as outlined in regulation.
15. Ensures adequate supplies, furnishings and equipment available at the sites in accordance with needs of people served, including a regular inventory. Conducts monthly physical plant inspection to identify and resolve needed repairs/maintenance.
16. Approves site expenditures via agency purchasing procedures.
17. Completes the admission and discharge process for individuals.
18. Maintains regular and open and professional communication with other professionals, and stakeholders including family/advocates.
19. Attends and actively participates in site staff meetings. Ensures that minutes are maintained.
20. Provides oversight and monitoring of electronic recordkeeping. Provides guidance and training as needed for full system implementation.
21. Participates in agency and regional committees as assigned.
22. Responsible for emergency on-call rotation.
23. Completes other duties as assigned.
EXTRAORDINARY WORK CONDITIONS:
May be required to work flexible hours and to travel to locations other than work site, such as participant's home, meeting locations. Ability to work independently with minimal supervision.
QUALIFICATIONS:
Master's degree in a health or human services field OR Bachelor's degree in health or human services field (Degree Must meet QIDP requirements as outlined in regulation) PLUS (3) years full-time, paid experience in a rehabilitation setting or related service AND (2) years of successful supervisory experience;
Must possess a valid NYS driver's license as travel between sites and to meetings, etc. is required throughout the workday.
Must meet all mandatory background checks required for position, including but not limited to, OPWDD, Justice Center Criminal Background Checks, Office of Children and Family Services.
Level of Independent Discretion:
The Residential Team Leader, within the parameters of agency policies and procedures, will exercise a high level of independence in decision-making.
Language Skills:
โฆ Provide effective, two-way communication with people, both orally and in writing, with the ability to quickly organize and communicate thoughts and to understand communication from others in verbal and written format.
โฆ Ability to read and interpret a variety of documents/instructions furnished in written, oral, diagram, or schedule form and to write routine reports and correspondence.
โฆ Ability to effectively present information informally in one-on-one or small group situations.
โฆ Ability to effectively respond to common inquiries or concerns from individuals, staff, regulatory agencies, or members of the community.
โฆ Able to write well, using accurate spelling, grammar, and sentence/paragraph structure.
MATHEMATICAL SKILLS:
โฆ Able to perform basic math functions (i.e., addition, subtraction, multiplication, and division, and percentages)
REASONING ABILITY:
โฆ Have very good organization and planning skills
โฆ Be able to solve most daily problems and to obtain the information necessary to solve more complex problems
โฆ Ability to resolve situations with unemotional discourse and firm decision-making.
COMPUTER SKILLS:
โฆ Ability to use Microsoft Word for development of reports, memos, letters etc.
โฆ Ability to use Microsoft Outlook for email, task assignments, scheduling meetings etc.
โฆ Ability to use all required functions in Precision Care to perform job.
โฆ Ability to learn other computer systems (i.e., electronic time and attendance, etc.) as required.
PHYSICAL DEMANDS:
โฆ Must be able to perform essential duties as described on attached form (checked areas are conditions or duties that you will either be exposed to or are expectations of the agency.)
TRAINING REQUIREMENTS:
Must complete all mandatory agency training within the initial agency orientation period
Team Lead Kennel Staff
Team leader job in Tonawanda, NY
Team Lead - Kennel Department (Full-Time & Part-Time)
Do you have management experience and a love for animals?
If you're passionate about caring for pets (and don't mind a little fur, slobber, or the occasional mess ), this could be the perfect opportunity for you!
What You'll Do:
Oversee daily kennel operations, including task assignments, break schedules, and workflow.
Support Operating Managers and ensure smooth floor management.
Maintain the highest standards of animal care and client service.
Actively participate in hands-on care: feeding, potty walks, administering medications, and monitoring animal well-being.
Walk dogs of all sizes and energy levels.
Assist with baths, nail trims, and basic grooming tasks.
Keep the facility clean and organized (laundry, dishes, scrubbing, trash removal).
Foster a safe, fun, and loving environment for every pet in our care.
What We're Looking For:
Confident, patient, and reliable animal lovers with leadership skills.
Ability to manage both people and pets effectively.
Strong organizational skills to ensure all tasks are completed during shifts.
Physical ability to lift 50+ lbs and walk large/energetic dogs (sometimes two at once).
Comfortable working indoors and outdoors, on your feet all day.
Great communication and multitasking skills.
Basic computer/phone skills & customer service experience.
Required: Previous professional animal-care experience (kennel, vet, shelter, zoo, etc.)
Note: Personal pet care does not qualify as professional experience.
Job Details:
Pay: $16.50 - $18.50/hr (based on experience)
Schedule: Must be available weekends & holidays.
Shifts Available: Full-time & part-time (mornings, afternoons, evenings).
Education/Experience:
Preferred: 2-year degree in Zoological or Animal Science
OR
At least 1 year of paid, professional experience in a kennel, vet office, zoo, or similar role.
Ready to Join Our Pack?
If you're a hardworking, animal-loving leader who wants to make tails wag every day-APPLY IN PERSON TODAY!
Team Lead
Team leader job in Buffalo, NY
Job Description
TEXT "GOCARWASH" TO 25000 OR FOLLOW THIS LINK TO SCHEDULE AN INTERVIEW
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more!
At GO Car Wash, we're committed to providing an engaging, rewarding work experience for all our Teammates. We believe by caring for our Teammates first, we'll have happy customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us in become the most admired car wash business!
As a Team Lead at GO Car Wash, you'll help site managers with the daily operations of our car wash, while also contributing to the overall success of the site. You'll help ensure we're meetings all our inventory, equipment, site, service, and safety standards to deliver a consistent, convenient and exceptional car wash experience for customers. You'll also help hire, train, and coach our Teammates to perform their jobs and uphold our values, which includes setting an example when completing all required car wash activities.
For you to be successful, we're looking for:
6 months of relevant customer service or sales experience
Car wash experience preferred, though not required
You must also be able to:
Deliver excellent customer service and drive sales growth
Communicate clearly, engage, and lead others by example
Organize time, work, and team to complete many varying responsibilities
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as an opportunity to grow your career with us, while also learning work/life skills you can transfer to any path you choose for your future.
Compensation
Our Teammates in this role typically earn $20.00/hour, which includes a base pay of $18.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
Full-Time Showroom Team Lead
Team leader job in Buffalo, NY
ABOUT THE ROLE:
A generous suiting allowance, we want you to really love what we sell and to look great in our product.
Regular competitions and team building events. Whether a learning event with food or a birthday meal out we want out teams to be connected.
Incredible growth an opportunity - so if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow.
Compensation: $19.00
Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a Showroom Team Lead to join our Buffalo Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.
Help achieve daily goals in order to drive sales and maintain customer service
Focus on driving key metrics to meet revenue expectations
Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
Held accountable for personal metric-based goals
Daily management of detailed customer appointment calendar to ensure every customer's satisfaction and excellent experience
Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino's customer experience standard
Expected to manage customer issues with professionalism, tact and bottom-line point of view
Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline.
Assists the Showroom Management Team in training and onboarding new Style Guides
ABOUT YOU:
You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:
Fashion-conscious and service-oriented
Sales and metric driven
Strong leadership and people management skills
Excellent written and verbal communication skills
Keen understanding of menswear products, fit, and fit process
Must be a self starter with strong solution oriented thought process
Ability to remain calm under pressure and lead a team during high energy situations
Must be able to multitask & manage time independently
Must be able to execute on timelines and expectations autonomously
Ability to recognize and react to changing work demands
Strong proficiency in IOS based programs and products
Strong proficiency in Excel & other MS Office programs
WHY YOU SHOULD WORK AT INDOCHINO:
Of course you will get great compensation, but there are a few things that set us apart.
Ground floor opportunity: influence the strategic and operational direction of Indochino's growing retail department
Your co-workers will be outstanding. The people here are really terrific. We're continually learning from each other.
We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.
We're shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you'll have a good time at Indochino.
If this sounds like something you'd love to do, and you know you're the person for us, visit our careers page, tell us a bit about yourself, we'd love to hear from you!
Auto-ApplySupervisor of Dining Services
Team leader job in Lockport, NY
The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures
Responsibilities
1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms.
2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service.
3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service.
4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle.
5. Provides regular communication to the Director and/or Administrator regarding food service operations.
6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator.
7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services.
8. Performs job functions of each subordinate department position when necessary.
9. Acts as Director of Dining Services in his/her absence.
10. Regularly interacts and communicates with residents/family members regarding meal service.
11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting.
12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations.
13. Acts as a preceptor for food service students and interns.
14. Assists with training of new and current department staff.
15. Conducts in-service programs for dietary and facility staff upon request.
16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members.
17. Utilizes electronic timekeeping system as directed.
18. Arrives to work on time, regularly, and works as scheduled.
19. Recognizes and follows the dress code of the facility including wearing name tag at all times.
20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
21. Supports and abides by Elderwood's Mission, Vision, and Values.
22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
23. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
High School diploma or equivalent
Working knowledge of CMS and DOH regulations related to food service
Associates degree in Food Service Management, Hospitality Management, or related field preferred
Certified Dietary Manager preferred
Demonstrated supervisory experience preferred
Experience with DOH survey process preferred
Computer skills consistent with nutritional software programs preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Auto-ApplyRetail Part Time Team Lead
Team leader job in Williamsville, NY
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
* Print Sales and Services:
* Responsibility in the Print function to support efficient operation while driving overall store sales.
* Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
* Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
* Operational Efficiency:
* Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
* Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
* Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
* Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
* Client Engagement:
* Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
* Supports community outreach initiatives to drive client/customer retention.
* Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
* Performs other duties as assigned.
* External Key Carrier and Leader on Duty:
* Ensuring the safety and security of the building and associates during the absence of the management team.
* In partnership with all associates, ensure regular loss prevention compliance.
* Performing opening or closing responsibilities.
* This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
* May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
* Other duties as deemed necessary
Education and Experience:
* High School diploma or equivalent education preferred
* Minimum 1-3 years of experience in related field
* Sales and/or Customer Service experience preferred.
* Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
* Skilled in Customer Service and Print Services experience would be desired.
* Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
* Must be adaptable to a changing environment.
* Must be able to assist others in a professional environment.
* Possess excellent verbal and written communication skills.
* Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
* Must possess ability to process information/merchandise through POS register system.
* Pays close attention to detail to ensure high quality production in the Print Services area
* Positive and Engaging
* Action Oriented
* Integrity, Accountability & Trust
* Demonstrate passion for the brand, products, services and solutions offered to our customers
* Must possess a desire to continually develop personal selling skills and product knowledge
* Drive for Results
* Decision Quality
* Patience
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $16.00 to $18.00, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
Team Leader
Team leader job in Depew, NY
Hourly Pay Rate: $20.00
Supervise direct care staff in Senior Residential Supervisor's absence and provide oversight and guidance on designated shifts. Instruction and supervision of residents in all aspects of daily living, development and implementation of individual goals, supervision and participation in maintenance and housekeeping activities. Ensure completion of required duties for each shift.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Supervise direct care staff in Senior Residential Supervisor's absence and provide oversight and guidance on designated shifts.
Schedule and oversee the tasks/activities performed by individual and household staff to ensure the services and care to each individual.
Assist Senior Residential Supervisor with staff development, coaching and feedback, and corrective action.
Provide instruction and supervision of individuals in areas of daily living including: active treatment, personal hygiene, dietary and nutritional needs through menu planning, food purchasing, preparation and storage, purchase and care of personal belongings, money management, (including documentation), utilization of community recreational activities.
Promote and coordinate positive relationships and communication with individuals, families, advocates, employees and the surrounding community/neighborhood.
Ensure communications are disseminated to appropriate parties in an effective and timely manner.
Administer medication and responsible for completion of all pertinent health related forms.
Safely transport individuals to and from activities and appointments.
Ensure efficient, confidential and comprehensive record keeping as mandated for individual and staff related activities/incidents and site maintenance.
Ensure timely and accurate reporting of all incidents (minor, reportable, serious reportable). Ensure completion of all required paperwork and implement quality improvement measures.
Work with Senior Residential Supervisor to develop, implement and monitor progress of program plans.
Monitor and maintain facilities appropriately to ensure a safe environment conducive to the health, safety and well-being of individuals and employees.
Schedule, participate in, and run monthly fire drills.
Performs CPR and Strategies for Crisis Intervention and Prevention (SCIP-R).
Responsible for recording time worked at the start and end of each shift.
Complies with all agency policies and procedures.
Other duties as assigned.
MINIMUM QUALIFICATIONS
High School Diploma or GED.
One year related experience preferred.
Valid Driver's License that meets agency policy.
Ability to read and write.
Ability to handle multiple tasks simultaneously.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Lifting requirement of 35 lbs.
Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
Ability to move, reposition, and place individuals in pieces of equipment.
Physical agility and ability to react to emergency situations, including maintaining Strategies for
Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines.
CPR certification.
SUPERVISORY RESPONSIBILITIES
In conjunction with the Senior Residential Supervisor supervises direct care staff.
Why People Inc.?
When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
#DSP24
Team Leader
Team leader job in Caledonia, NY
SourcePro Search is conducting a search for an experienced and entry-level professionals needed for billion dollar company expanding into Caledonia, NY. This is a great full or part-time business opportunity and the ideal candidate is professional, dedicated and motivated for success.
Requirements:
Strong work ethic
motivated for success
great interpersonal skills
Team Player
Strong Leadership Skills
****************************
Residential Team Leader
Team leader job in North Collins, NY
Job Description
Provide coordination and supervision of assigned residential sites or services. In addition, the Team Manager will directly be responsible for and manage the day-to-day operations of assigned IRA including, supervision/training/scheduling of all staff; and implementation and monitoring of ISPs. Work cooperatively with other agency personnel in the development and delivery of comprehensive services to meet individual's needs. Provide administrative and programmatic supervision to Residential Managers, Residential Supervisors, and Habilitation Instructors as assigned.
Reporting Relationships:
Receive both administrative and programmatic supervision from Residential Director. Provide direct supervision to Residence Manager, Residence Supervisor, Behavior Technicians, and Habilitation Instructors as assigned. Work cooperatively with other team leaders and department administrators.
Responsibilities and Illustrative Duties:
1. Responsible for oversight and monitoring of assigned sites.
2. Ensures that all pertinent regulations, policies and applicable laws are followed at each assigned location.
3. Participates in the admission and discharge of program participants.
4. Participates in six month and annual reviews for program participants.
5. Provides input into the development and monitoring of each person's residential habilitation plan.
6. Responsible to ensure outcomes are billable and meet programmatic and fiscal requirements as indicated by regulation.
7. Responsible for writing Individual Plan of Protective Oversight and the Site Plan of Protective Oversight and keeping them current.
8. Responsible for ensuring assigned staff is trained in regulatory/agency mandated areas and in areas to improve quality of care for individuals served.
9. Responsible for supervising, training and developing assigned staff.
10. Responsible for staffing activities to include recruitment/hiring, scheduling and supervision of assigned staff in accordance with agency policies, procedures and practices.
11. Responsible for ensuring assigned sites operate within budget, including monitoring FTE's, overtime usage and service delivery units.
12. Responsible for oversight of individual funds, accounts and security of money at site where duties include day-to-day oversight; and also in conjunction with the Residence Manager at assigned site(s).
13. Maintains required service, statistical and administrative records.
14. Membership in agency and regional committees as assigned.
15. Schedules and/or participates in staff meetings for assigned site(s).
16. Maintains medication administration certification and supervises/monitors medications as needed.
17. Other duties as assigned.
Extraordinary Work Conditions:
Required to work varied hours and weekends according to program need and individual residents' schedules. Required to be available to address emergency or unusual situations. Required to complete on-call responsibilities as assigned. Must be willing and able to transport residents as needed. Must be able to meet physical requirements of the job.
Qualifications:
NYS driver's license with acceptable driving record within Agency criteria. Medication Administration Certification, CPR/First Aid, and SCIP certification are required.
AND
Associate's Degree in Rehabilitation, Social Work, Psychology, Special Education or closely related field PLUS three (3) years of full time paid experience in a rehabilitative setting or related service provision; including two (2) years of which was served in a residential supervisory capacity. OR Equivalent number of credit hours = to an Associate's Degree in related field PLUS related experience as noted above. OR High School Diploma and five (5) years of full time paid experience in a rehabilitative setting or related service provision; including two (2) years of which was served in a residential supervisory capacity.