Clinical Risk Management Analyst (RN) - Day Shift, Mon - Fri
Technical business analyst job in Syracuse, NY
*Employment Type:* Full time *Shift:* Day Shift *Description:* ***This is not a remote work from home position*** ***Monday - Friday, Day Shift Schedule*** Clinical Risk Management Analyst* *Mission Statement:* We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
*POSITION SUMMARY*
The Clinical Risk Management Analyst is responsible for the overall patient safety and clinical risk management functions related to review and response to reported events.
Responds to crisis situations that have patient safety and risk management implications and assists staff with problem solving.
*EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:*
* Experience in health care setting.
* Bachelor's degree required (nursing, healthcare related degree is strongly preferred).
* Master's degree preferred.
* Certification (CPHRM) is preferred.
* Registered Nurse preferred.
* Ideally, the candidate will have 3-5 years in risk management / patient safety experience.
*SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:*
* Strong written and oral communication skills, strong interpersonal, motivational and conflict resolution skills.
* Strong management and administrative skills.
* Broad-based knowledge of hospital related regulatory compliance requirements.
* Presentation skills, team player, ability to influence change without direct authority, and negotiation skills.
*WORK ENVIRONMENT AND HAZARDS:*
Office and/or Clinical Setting. Exposure Class I or II - dependent on service.
*PHYSICAL DEMANDS:*
Sedentary work: requires sitting, standing and walking.
*WORK CONTACT GROUP:*
All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.
*SUPERVISED BY: *
Manager of Risk Management
*SUPERVISES:*
None
*CAREER PATH: *
Management
*OPERATIONS/COMPLIANCE: *
Is responsible for data management, investigation & reporting. Supports the education components of the facility's risk management program. Promotes the organizational patient safety initiatives.
*LOSS PREVENTION/PATIENT SAFETY: *
Navigates facility-wide systems for risk identification, investigation, and reduction. Organizes and manages facility-wide educational programs on health care risk management and related subjects for health care practitioners. Presents such programs in conjunction with the facility's education department or other organizations. Maintains a network of informational sources and experts; performs risk surveys and inspects patient care areas; reviews facility to assess loss potential. Works with leadership to develop risk mitigation plans associated with litigated claims. Ensures that patient care-related incidents are reported to Trinity System Office, CMS, and/or the Department of Health as required by law.
*Specific Activities*
* Conducts case finding by daily review of reported events and other information retrieved from other sources (i.e., verbal report, phone report, electronic submissions from MIDAS, and other referrals) and initiates appropriate follow-up.
* Communicates with regulatory agencies, as needed, including, but not limited to: the NYS Department of Health (DOH), FDA, and others.
* Coordinates overall functions including but not limited to: NYPORTS, NIMRS, Justice Center, STARS/ClearSight, Centers for Medicare and Medicaid Services (CMS) death reporting in restraints; ensuring that reporting criteria are met.
* Demonstrates a strong ability to identify, analyze and solve problems.
* Uses appropriate tools when conducting root cause analysis, failure mode and effect analysis, gap analysis, other risk assessments.
* Promotes an environment of learning and safety.
* Is readily available to all staff as a resource.
* Competent with data display and analysis
* Additional duties as assigned.
Other duties as assigned- including but not limited to supporting clinical risk management (such as event review, event reporting, oversee/facilitate causal analysis (root causes analysis, apparent cause analysis, common cause analysis), event management, other loss control/loss prevent activities.
Pay Range: $31.50 - $44.35
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
System Analyst
Technical business analyst job in Syracuse, NY
Why Upstate Medical University:
SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.
The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges-Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences).
Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.
Innovating Healthcare Through Technology
Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.
Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.
If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.
Job Summary:
This position is based in Syracuse, NY.
Responsible for the coordination, direction and administrative functions for all Mobility & Integrations (M&I) systems and applications within the IMT-Telecommunications department.
Independently design and program the M&I software and applications.
Make autonomous decisions and create workflows for all M&I systems.
Design complex technical solutions for critical communications throughout Upstate Medical University, especially for Nursing.
Ensure voice communications and clinical workflows that impact the hospital's operations run seamlessly.
Work with all end-users, staff and departments, particularly Network Security & Operations, to troubleshoot potential wired and wireless network issues that impact M&I-supported applications.
Directly oversee and/or assist training and education on supported systems to over 5,500 faculty and staff. Lead and/or provide key support for the entire supply chain of supported hardware, equipment and accessories, including Vocera badges.
Minimum Qualifications:
Associates degree in Business, Telecommunications, Information Systems or related field and 5 years, or a Bachelor's degree and 3 years of experience with user training and support; or equivalent combination of education and experience (7 years); plus solid written and verbal communication skills as well as a proven customer service track record required.
Consideration given in lieu of formal degree with requisite experience.
Preferred Qualifications:
Bachelor's Degree and experience working in a hospital or clinical setting preferred.
Apply Online:
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Data Business Analyst
Technical business analyst job in Syracuse, NY
Provide analytical support and report writing for all business and quality-related activities within Perioperative Services as indicated including budget preparation, financial processing and tracking, financial reporting and analysis, surgical block utilization and monthly Perioperative statistics, liaison to Materials Management and capital equipment process. Work with Epic system managers to ensure that activities are logged and tracked appropriately in Epic. Provides support for data extraction and report building from EPIC, Kronos, Business Objects and other platforms as determined based on work being done.
Minimum Qualifications:
Bachelor's degree from an accredited higher education institution in an appropriate field (Business, Finance, Accounting, or related field) required, with a minimum of three (3) years of relevant experience, including experience with automated financial management systems in a clinical environment required. Excellent organization, quantitative and communication skills, ability to forge collaborative relationships, work effectively in a team environment, and with staff and leadership at all levels of the organization are required. Experience in NYS procurement, expenditure tracking, and account reconciliation, and experience in procedural billing; ICD-10, CDM, third-party billing, and Medicare/Medicaid preferred. Epic system experience preferred.
Preferred Qualifications:
MBA preferred. Experience working in a hospital or healthcare setting is preferred.
Work Days:
Monday- Friday, Days
Message to Applicants:
Recruitment Office: Human Resources
Business Insights Analyst
Technical business analyst job in Ava, NY
Job Type:
Permanent
Build a brilliant future with Hiscox
Job Title: Business Insights Analyst
What is the Opportunity?
Develops data and analytics that support Distribution at Hiscox across both retail traded and retail digital channels. The role will assist in establishing foundational distribution analytics, post-monitoring of various initiatives, agency compensation analytics, and sales planning efforts, among other distribution focused initiatives.
What Will You Do?
Strategy & Initiatives:
Contribute to the execution of strategic projects and cross-channel initiatives.
Develop solutions to resolve challenges and propose innovative improvements.
Support data transformation initiatives
Analytics & Operations:
Perform data analyses to solve business problems with limited guidance.
Support and drive components of distribution initiatives and process efficiencies.
Provide proposals and recommendations aligned with department practices.
Build and manage data visualization tools that help run the business
Communication & Collaboration:
Present analysis and project results to technical and non-technical audiences.
Create written communications (reports, presentations) with peer review.
Actively participate in team discussions and collaborate across functions.
Talent Development:
Opportunity to lead project based work and present findings to leadership
Build relationships with internal stakeholders to gain broader business knowledge
Support training and skill development initiatives within the distribution team.
Required Qualifications:
Bachelor's degree in Business, Mathematics, Finance, Economics, or related field.
At least 1-3 years of experience in data analytics.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Experience with SQL and Data Visualization Tools (e.g. Tableau, PowerBI)
Preferred Skills & Knowledge:
Familiarity with Business Insurance lines, products, and systems.
Understanding of distribution and sales analytics metrics/KPIs.
Ability to extract, cleanse, and analyze data.
Strong organizational and time management skills; ability to handle shifting priorities.
Excellent verbal and written communication skills.
What We Value:
Ability to collaborate with diverse business partners (underwriting, IT, finance, senior leadership).
Self-directed work style with a strong sense of urgency in meeting deadline
Problem solver with strong attention to detail
Focus on continuous improvement, efficiency and automation of processes
What Hiscox USA Offers:
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees' mental health and wellbeing
Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
**Please note that this position is hybrid and requires two (2) days in office weekly with occasional inter-office travel**
Salary range: $90-$120k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox:
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox US:
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
#LI-RM1
Work with amazing people and be part of a unique culture
Auto-ApplyClaims Business Analyst III
Technical business analyst job in New Hartford, NY
The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an "A" rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier.
Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What you will do
The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support.
Key responsibilities
* Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
* Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
* Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
* Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
* Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
* Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion.
* Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization.
* Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended.
* Document and analyze business processes and system integrations to guide the business in improvement opportunities
* Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
* Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
* Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.
Additional responsibilities
* Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
* Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
* Participate in the development and design of new products, and documenting system changes that are necessary as a result.
* Support ServiceNow/Help Desk related requirements items.
* Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).
* Performs other duties as assigned.
* Conforms with all corporate policies and procedures.
What you need:
* Bachelor's Degree preferred or equivalent business or business analyst experience.
* Experience with Guidewire ClaimCenter required.
* Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
* 6+ years experience in Business Analyst role preferred. Certified in Scaled Agile - SAFe Product Owner (PO/PM) preferred.
Salary Range: $90,000-$130,000
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.
Benefits
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
* Medical and Prescription Drug Benefit
* Dental Benefit
* Vision Benefit
* Life Insurance and Disability Benefits
* 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
* Health Savings Account (HSA)
* Flexible Spending Accounts
* Tuition Assistance, Training, and Professional Designations
* Company-Paid Family Leave
* Adoption/Surrogacy Assistance Benefit
* Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
* Student Loan Refinancing Services
* Care.com Membership with Back-up Care, Senior Solutions
* Business Travel Accident Insurance
* Matching Gifts program
* Paid Volunteer Day
* Employee Referral Award Program
* Wellness programs
Additional information
This position is a full time salaried, exempt (non overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-HL1
Jr. Quality Analyst / Jr. Business Analyst
Technical business analyst job in Union Springs, NY
I.T. Excel is a new breed of service firm - an industry-focused consulting and integration firm offering a broad range of solution offerings to clients from a broad range of Industries. ITE is an end-to-end global consulting & solutions company with over 250 employee .We help companies bring improved focus to IT and how it aligns with the business, executes on its priorities and balances between innovation and efficiency. We have successfully shared with many of our clients the strategies, approaches and techniques necessary to transform IT capability and enable the implementation of business strategy. We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer System Validation.
Job Description
Title:
Jr. Quality Analyst/ Jr. QA Tester/ Jr. Business Analyst
Description: WE ARE LOOKING FOR FRESH GRADUATES FOR QA and BA POSITIONS.
Employment Benefits:
Competitive Base Salary: Base Pay of $55,000 - $58,000 / Yr with periodic reviews (usually every 6 months) and increments.
I.T. EXCEL is an E-VERIFIED Company.
I.T. Excel is a new breed of service firm - an industry-focused consulting and integration firm offering a broad range of solution offerings to clients from a broad range of Industries. ITE is an end-to-end global consulting & solutions company with over 250 employee .We help companies bring improved focus to IT and how it aligns with the business, executes on its priorities and balances between innovation and efficiency. We have successfully shared with many of our clients the strategies, approaches and techniques necessary to transform IT capability and enable the implementation of business strategy. We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer System Validation.
Client Sites anywhere within USA. Candidates must be willing to relocate anywhere within USA for their projects.
Clients: We mostly work with Fortune 50 companies. We have existing contracts/partnership with Amgen, Aventis, Alfa Physician Resources, Baxter, Bank of America, Bank One, Biogen, Cisco Systems, Citi Bank, Citizens Bank, Cymbal, Deutsche Bank, Eli Lilly, Freddie Mac, Fannie Mae, GMAC Insurance, IBM, ING Direct Bank, Johnson & Johnson, JP Morgan & Chase, LL Bean, Liberty Mutual, Nasdaq, Navimedix, Nextel, Pfizer, State Farm Insurance, Schering Plough, Wells Fargo, Verizon, 3 COM and many more.
Health Insurance: ITE provides all its full-time employees with medical insurance. Health Insurance coverage (PPO Plan) is offered by Anthem Blue Cross Blue Shield, one of the leading healthcare companies in the United States. This allows easy access to dependable healthcare, through a large network of physicians and hospitals, spread across the United States. We are also working on adding other benefits like Dental/Vision
Workers Compensation: Workers' compensation insurance is provided to all employees, covering them against work related injuries and/or disabilities. Relocation Assistance: We offer our employees Relocation Assistance, to help them with the relocation costs while starting their project at client site
Qualifications
Qualifications: BS in Biomedical Engineering/ BS in Chemical Engineering/ Computer Science/ MS Computer Science/ BBA/ MBA/ Engineering degree required from an accredited university or college.
Minimum Experience: Recent college graduates with no experience or graduates with few years of experience preferred. Computer literate and familiar with the use of word processing, spreadsheet, and basic database applications preferred.
Additional Information
Skills/Abilities/Competencies Required:
Must be ambitious, have strong work ethic, and a willingness to learn
Be a fast learner with strong problem solving skills
Demonstrated strength in verbal and written communication
Positive & winning attitude
Excellent communication and interpersonal skills
Ability to understand and effectively communicate at all management levels, technical dependencies, timeline impact and risks
Employment Benefits:
Competitive Base Salary.
Functional Business Analyst
Technical business analyst job in Syracuse, NY
The Functional Business Analyst ( FBA ) plays a critical role in supporting and maintaining facility systems, energy management systems, environmental health and parking and transportation systems. This position serves as the bridge between business stakeholders and technical teams, ensuring systems are aligned with operational goals and user needs. The FBA is responsible for gathering and analyzing business requirements, facilitating technology implementations, and optimizing processes to enhance system performance and functionality.
Responsibilities
Maintain and support facility systems to ensure optimal performance and reliability. Collaborate with IT teams to troubleshoot and resolve system issues in a timely manner. Monitor system performance and recommend improvements or updates as necessary. Ensure data accuracy, integrity, and security within assigned systems. | Business Analysis and Facilitation Work closely with business units to understand their processes, challenges, and system requirements. Analyze business needs and translate them into functional and technical requirements for system enhancements or new features. Facilitate meetings and workshops with stakeholders to gather input and prioritize needs. Document workflows, processes, and system configurations to support operational transparency and decision-making. Develop and maintain reports, dashboards, and data visualizations to support decision-making and operational efficiency. Provide data insights to help business units achieve their strategic and operational goals. Collaborate with technical teams to design, configure, and implement system updates or new functionality. Test system changes, ensuring they meet business requirements and do not disrupt operations. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Identify opportunities for process improvement and work with stakeholders to implement solutions. Other duties as assigned.
Business Analyst - Commerce Platform
Technical business analyst job in Ithaca, NY
Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.
We are currently searching for qualified candidates for ** Please see the details for the position below.
Title: Business Analyst - Commerce Platform
Location: Remote with the US
Job Description: We are seeking a Business Analyst to support our next-generation point-of-sale and commerce platform. This individual will bridge business needs with technical execution, ensuring our solutions deliver value to clients and align with company strategy. The ideal candidate has prior exposure to product management, strong analytical skills, and an interest in commerce technology.
Key Responsibilities:
Requirements Gathering & Analysis
Collaborate with product managers, engineers, and stakeholders to translate business needs into functional requirements.
Document user stories, use cases, process flows, and acceptance criteria.
Product Development Support
Act as a liaison between business stakeholders and technical teams throughout the product lifecycle.
Participate in backlog grooming, sprint planning, and feature prioritization.
Support product managers in evaluating feature trade-offs and roadmap alignment.
Commerce Platform Expertise
Develop a working understanding of commerce and point-of-sale systems, including integrations with payments, access control, and digital credentials.
Assist in market research and competitive analysis to inform product direction.
Stakeholder Engagement
Partner with internal teams (sales, marketing, implementation, customer support) to ensure product requirements reflect client and business needs.
Contribute to client discovery sessions, gathering feedback to drive product enhancements.
Change & Process Management
Support change management activities, ensuring smooth adoption of new product features.
Document processes and maintain updated knowledge bases for internal and external use.
Qualifications:
2-4 years of experience in business analysis, product management, or related roles.
Proven ability to translate business requirements into technical specifications.
Strong communication and facilitation skills across technical and non-technical stakeholders.
Experience with Agile methodologies and tools (e.g., Jira, Confluence, Azure DevOps).
Analytical mindset with attention to detail and problem-solving skills.
Preferred Qualifications:
Experience working on commerce, point-of-sale, or payments-related platforms.
Background in SaaS product delivery and client-facing solution implementation.
Familiarity with API-driven integrations and enterprise system workflows.
Exposure to UX/UI design principles and customer journey mapping.
Planning for the Future:
Employer paid Life Insurance / AD&D / Short-Term
Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
Access to FSA Plans & Commuter Benefit Plans
401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
Both your contribution and the company contribution are immediately 100% vested.
Access to the Roper Employee Stock Purchase Plan
Paid Parental Leave Program.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.
This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI.
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CBORD Employment Candidate Privacy Notice
Transact Employment Candidate Privacy Notice
Human Services Change Management Analyst Change Management Analyst
Technical business analyst job in Syracuse, NY
Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.
Job Description
Job Profile- Human Services Change Management Analyst/ Change Management Analyst
Duration-24 Months
Location- Syracuse, NY
Candidates should have at least 60 months experience, and at least one of the following should apply
1. Experience working on researching and performing information gathering activities for the implementation of an automated human service system;
2. Experience identifying and documenting the scope of business process changes or enhancements required by procedural changes or by changes to federal, State or local laws and statutes.
3. Experience in change management planning and implementing change, including experience in self assessments and developing implementation action plans.
4. Experience working directly in a Child Welfare setting in New York State, local district, or voluntary agency in New York State or another state.
5. Experience facilitating small groups or teams and exhibiting leadership qualities to arrive at sound business solutions to improve current business practices.
6. Bachelor Degree
Additional Information
If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com
Information Technology Systems Analyst
Technical business analyst job in Syracuse, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
This position facilitates identity and access management. The position is responsible for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to end users and IT functional groups. This position will perform ticket management and participate in meetings. It is the responsibility of the IAM admin to manage Identity and access within a wide range of business and financial services applications. This position will also work independently to develop, configure and support. computer applications with the aim of improving business efficiency and productivity in regards to access and identity management. Working as part of a team of IT professionals, to investigate and analyze problems or requirements from a business perspective and design and specify suitable systems.
Essential Duties:
Process Identity and Access request for users within the entire organization in conjunction with security policies and guidelines defined and approved by Information Security.
Design and developing identity management strategies, architectures, implementation plans and governance plans. Understanding of security audit compliance requirements in relation to security and privacy regulations.
Assist IT System Analyst team in providing technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems in regard to Identity and Access management.
Provide required business and/or subject matter expertise for day to day related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Develop and maintain statistical reports with analysis for management and auditing purposes.
Serve as an escalation point for Technology Support staff on more complex identity and access related issues.
Cross-train with appropriate IT department members to serve as backup, as needed.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
Ancillary Duties:
Provide assistance wherever necessary to help the Information Technology Department and the bank in achieving their annual goals.
Qualifications
Education, Training and Requirements:
Associate/Bachelors Degree in Computer Science, Information Systems, or related field or equivalent experience.
All applicants must be 18 years of age or older.
Skills:
Proficient reading, writing and analytical skills. Excellent interpersonal and communication skills. Advance knowledge of provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, Exchange and financial services industry applications. Must be able to thoroughly document processes and work performed.
Experience:
At least 3 years experience in Information Technology in a banking or financial environment part of which should include application administration duties.
Data Analyst "Anticipated" - Office of Information Technology
Technical business analyst job in Syracuse, NY
ABOUT OUR DISTRICT
The Syracuse City School District is undergoing a new phase of innovation and transformation with the goal of ensuring that all students graduate high school with the skills needed to be ready for college and career. For Syracuse, all means all - including students who fall behind academically or have been considered "hard to support" for a host of reasons. The School Board and Syracuse community have charged the Superintendent with improving student achievement, and he is seeking a dedicated and diverse team of school leaders and teachers to partner with him in moving the district toward its goals. The Syracuse City School District represents 34 schools and 4 alternative education programs, serving 19,000+ students Pre-K-12 of whom 77% qualify for free or reduced-price lunch, 18% are served by the Office of Special Education and 78% are students of color.
Location: Office of Information Technology at ITC
DISTINGUISHING FEATURES OF THE CLASS
The Data Analyst informs and conducts data analysis and interpretation on the City School District research and evaluation efforts to inform District programs, instruction, and curriculum. The incumbent applies data analysis and data delivery skills to support school and overall system improvement efforts, particularly in relation to persistently low-performing schools within the City School District. The incumbent works with teams to develop research and evaluation plans, as well as independently to select methods, analyze data, and make appropriate interpretations. The incumbent also develops tools that effectively and efficiently deliver data results to a wide variety of stakeholders. Work is performed under the general supervision of the Director of Research, Planning and Accountability with leeway allowed for the use of independent judgment in carrying out the details of the work. Does related work as required.
TYPICAL WORK ACTIVITIES
Identifies appropriate methods for analyzing and interpreting both qualitative and quantitative data.
Analyzes and interprets assessment data resulting from locally selected and state-mandated tests.
Assist District Assessment Coordinator(s) in the verification of data and results reported on state-mandated tests.
Analyzes and interprets qualitative and quantitative data to inform District programs and initiatives, including those supported by grant funding.
Collects, analyzes, and interprets data to inform improvement and change initiatives, including those addressing persistently low-performing schools within the District
Develops and administers appropriate data collection tools identified by District program evaluation and research efforts.
Informs program evaluation and researches designs, particularly with regard to data sources, collection tools, and analysis techniques.
Supports the development and maintenance of electronic databases of assessment and program data.
Develops reports and presentations on assessment results for supervisor's approval and dissemination to District administrators, schools, and the Board of Education.
Adheres to ethical guidelines defined by the American Psychological Association (APA).
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge and skills in research and program evaluation design.
Demonstrated practical experience of knowledge and skills in developing valid and reliable data collection tools.
Documented and demonstrated knowledge and skill in developing, maintaining and using databases of various size and complexity.
Documented and demonstrated understanding of and skills in qualitative and quantitative analysis techniques.
Working knowledge of various assessments, particularly the interpretation and use of resulting data.
Advanced skills and practical experience using statistical software packages, such as SPSS.
Advanced skills in Microsoft Office programs, including PowerPoint and Excel.
Demonstrated skill in effective oral and written communication, including the ability to communicate results to a wide variety of audiences.
Evidence of excellent understanding of and skills developing data collection tools.
Demonstration of excellent skills and direct, practical experience analyzing and interpreting quantitative and qualitative data.
MINIMUM QUALIFICATIONS
A. Graduation from a regionally accredited NYS registered college or university with a Master's Degree in Instructional Design, Instructional Technology, Educational Psychology, Statistics, Public Administration, Business Administration, Economics, Research, Education, Sociology, Political Science or Psychology or a closely related field; OR,
B. Graduation from a regionally accredited or NYS registered community college with a Bachelor's degree in (A) above and one (1) year of work experience, or its part-time equivalent, in evaluating education systems or institutional research and planning which includes research, evaluation, data collection and analysis; OR,
C. Five (5) years of work experience, or its part-time equivalent, in evaluating education systems or institutional research and planning which includes research, evaluation, data collection and analysis.
WORKING HOURS: This position will work 40 hours per week, 12 months per year. This position is full-time. This position is non-exempt.
SALARY: The current salary range is $66,950-$92,700 depending on experience and qualifications pursuant to the Unit 11 Collective Bargaining Agreement contract.
QUALIFICATIONS:
This position will be hired
provisional
. All candidates must meet the minimum qualifications on the Onondaga County Civil Service for this title. When the exam for this title is offered, the successful candidate must pass the exam and be reachable on the resulting eligibility list, in order to be retained.
The successful candidate will be required to pass a fingerprint-based background check, at the cost of $102.50 to the candidate.
City Residents are encouraged to apply!
The Onondaga County Civil Service job description for this position can be viewed by clicking
here.
Auto-ApplySenior Business Analyst
Technical business analyst job in East Syracuse, NY
A partner of Insight Global is looking for a Senior Business Systems Analyst to join their team. The Senior Business Systems Analyst plays a crucial role in enhancing our digital capabilities and driving business success through effective system management and reporting solutions. This individual plays a key role in the implementation, development and support of various modules in MRI Software - including General Ledger, Accounts Payable, Accounts Receivable, Commercial Management, Budgeting & Forecasting, Job Cost, Investment Accounting, and Investor Connect. Tasks include system maintenance, development, administration and system interfaces.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 4+ years of experience as a Business Systems Analyst, Application Analyst, or similar role
- Strong working knowledge of MRI Software, including PMX and investment accounting modules, is essential for success in this role.
- Familiarity with relational databases and system architecture
- Hands-on experience with SQL (writing queries, views, joins, troubleshooting data issues)
- Experience creating reports and dashboards using Power BI (preferably through Agora Insights)
- Excellent communication and documentation skills
- Strong attention to detail and ability to manage multiple priorities - Experience supporting or implementing ERP systems in a commercial real estate environment
- Prior experience with MRI form and report design
- Exposure to MRI's Partner Connect platform and API integrations
- Knowledge of commercial property accounting practices
Technical Systems Analyst
Technical business analyst job in Verona, NY
Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience.
Position Responsibilities:
Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units.
Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them.
Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations.
Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change.
Establishes and follows Standard Operating Policies and Procedures for managing systems.
Ensures the backup schedule is processed and the tapes are rotated for offsite storage.
Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner.
Opens trouble ticket as required by support model.
Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets.
Places service calls for hardware and software to vendors as required by support model.
Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements.
Monitors and initiates batch processing or work requests as required.
Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization.
Complete Gaming System Audits
Responsible for On and Off Boarding
Minimum Qualifications:
Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment.
Must be experienced in resolving a multitude of computer user difficulties.
Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level.
Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices.
Has a basic understanding of the Windows operating systems.
Must be flexible and willing to work any shift - position is a 24X7 coverage support position.
Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based).
Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops.
Detail oriented and able to work effectively in a multi-tasking environment.
Must understand VPN and TFP
Understand Incident Management and Response.
Desired Qualifications:
Some type of Industry Certification
Experience in an Information Technology Call Center
Demonstrated experience working with gaming and/or hospitality systems.
A working knowledge of transaction processing and data flow in a large enterprise computing environment.
Remarks:
This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.
Job Posted by ApplicantPro
BI Systems Analyst (Cognos TM1)
Technical business analyst job in Syracuse, NY
Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.
In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.
Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.
Job Description
Trigyn's direct client is looking for BI Systems Analyst for contract assignment in Syracuse, NY.
Responsibilities:
• Full-time support of our TM1 and Cognos environments.
• New development, bug fixes, testing, etc.
• Deploy product upgrades and configuration changes as necessary
• Build Cognos reports, cubes, dashboards, and framework manager packages to solve the BI needs of the user community
• Provide technical assistance with troubleshooting reports/models/cubes by responding to inquiries and questions
• Write and maintain technical documentation to describe program development, logic, coding, testing, changes, and corrections
• Manage the related change management process and associated documentation
• Collaborate with team members and management by gathering information and understanding the business needs and objectives to produce deliverables
Ideal candidate will possess:
• Strong understanding of ITs architecture, configuration, model build, maintenance, performance monitoring, security, users management, web and web sheets.
• Experience with Turbo Integrator Functions
• Experience with Functions (Rules, Feeders, Worksheet, macro)
• Experience with MDX
• Experience with Data Integration, Validation and Presentation using TM1 Perspectives, Active Forms and Slice
• Experience with complex SQL queries
• Experience with TM1 10.2, Cognos 10.2, 11.x
• Expert with MS Excel and VBA development a plus
• Strong knowledge and understanding of Relational Database Design and Development
• Strong knowledge and understanding of OLAP Database Design and Development
• TM1 certification is a plus
Qualifications
Requirements:
• 5+ years utilizing business intelligence tools, with a focus on Cognos TM1 development.
• Business Intelligence (B.I.) and Analytic experience
• Experience with TM1 10.2, Cognos 10.2, 11.x
Additional Information
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.
Systems Integration Analyst
Technical business analyst job in Hamilton, NY
Preferred Qualifications - Three to five years or more of related professional experience, with an earned Bachelor's Degree in Information Technology or a related degree, or an equivalent additional professional experience in essential duties and responsibilities. - Expert programmer with proficiency in one or more of the following: Oracle (PL/ SQL ), SQL Server, MySQL, or other database technology. - Expert knowledge in object-oriented programming languages such as Java or C#, or other structured programming languages such as Python, PHP , Power Shell, etc. - Expert knowledge of relational databases and the ability to create and manage database structures as needed for development and troubleshooting. - Experience with Oracle or SQL Server database administration. - Experience supporting Ellucian Banner. - Expert knowledge of APIs. - Experience in developing web applications with HTML , CSS , and JavaScript.
Work Schedule
Weekdays
Other Information
Colgate is committed to attracting and retaining a diverse faculty, staff, and student population. We strive to be an inclusive community - one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate's educational enterprise. These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs. As a result, we ask all candidates seeking consideration for the Systems Integration Analyst position to submit a diversity statement with their application materials. You can upload the statement under the Diversity Statement document heading. A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university's commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university's strategic initiatives in this area (see Colgate's Diversity, Equity, and Inclusion Plan ). For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements .
Minimum Data Set Coordinator (MDS)
Technical business analyst job in Syracuse, NY
The Minimum Data Set (MDS) Nurse Assessment Coordinator is a Registered Nurse accountable for the reporting, billing and documentation related to Resident Assessment Instrument (RAI) process to include the MDS, Care Plans, Medicare and Medicaid reimbursement. Oversees the patient interdisciplinary assessment and care planning process in the Transitional Care Unit.
Minimum Qualifications:
R.N., N.Y.S. license or eligible, Bachelors Degree (BSN preferred) and a minimum of 2 years of RN experience (or Associates Degree in Nursing and 4 years of RN experience) plus excellent nursing assessment skills, written and oral communication skills, organizational/time management and team skills, and computer literacy required. Professional Registered Nurse experience in long term care regulations and Minimum Data Set (MDS) Assessment Completion required. CPR-BLS certification required.
Preferred Qualifications:
Acute care RN experience is strongly preferred.
Work Days:
Per Diem - Days
Message to Applicants:
Recruitment Office: Human Resources
Jr. Quality Analyst / Jr. Business Analyst
Technical business analyst job in Union Springs, NY
I.T. Excel is a new breed of service firm - an industry-focused consulting and integration firm offering a broad range of solution offerings to clients from a broad range of Industries. ITE is an end-to-end global consulting & solutions company with over 250 employee .We help companies bring improved focus to IT and how it aligns with the business, executes on its priorities and balances between innovation and efficiency. We have successfully shared with many of our clients the strategies, approaches and techniques necessary to transform IT capability and enable the implementation of business strategy. We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer System Validation.
Job Description
Title
:
Jr. Quality Analyst/ Jr. QA Tester/ Jr. Business Analyst
Description: WE ARE LOOKING FOR FRESH GRADUATES FOR QA and BA POSITIONS.
Employment Benefits:
Competitive Base Salary:
Base Pay of $55,000 - $58,000 / Yr with periodic reviews (usually every 6 months) and increments.
I.T. EXCEL is an E-VERIFIED Company.
I.T. Excel is a new breed of service firm - an industry-focused consulting and integration firm offering a broad range of solution offerings to clients from a broad range of Industries. ITE is an end-to-end global consulting & solutions company with over 250 employee .We help companies bring improved focus to IT and how it aligns with the business, executes on its priorities and balances between innovation and efficiency. We have successfully shared with many of our clients the strategies, approaches and techniques necessary to transform IT capability and enable the implementation of business strategy. We specialize in the following technologies- QA/Software Testing, Business Analysis and Computer System Validation.
Client Sites anywhere within USA. Candidates must be willing to relocate anywhere within USA for their projects.
Clients:
We mostly work with Fortune 50 companies. We have existing contracts/partnership with Amgen, Aventis, Alfa Physician Resources, Baxter, Bank of America, Bank One, Biogen, Cisco Systems, Citi Bank, Citizens Bank, Cymbal, Deutsche Bank, Eli Lilly, Freddie Mac, Fannie Mae, GMAC Insurance, IBM, ING Direct Bank, Johnson & Johnson, JP Morgan & Chase, LL Bean, Liberty Mutual, Nasdaq, Navimedix, Nextel, Pfizer, State Farm Insurance, Schering Plough, Wells Fargo, Verizon, 3 COM and many more.
Health Insurance:
ITE provides all its full-time employees with medical insurance. Health Insurance coverage (PPO Plan) is offered by Anthem Blue Cross Blue Shield, one of the leading healthcare companies in the United States. This allows easy access to dependable healthcare, through a large network of physicians and hospitals, spread across the United States. We are also working on adding other benefits like Dental/Vision
Workers Compensation:
Workers' compensation insurance is provided to all employees, covering them against work related injuries and/or disabilities. Relocation Assistance: We offer our employees Relocation Assistance, to help them with the relocation costs while starting their project at client site
Qualifications
Qualifications:
BS in Biomedical Engineering/ BS in Chemical Engineering/ Computer Science/ MS Computer Science/ BBA/ MBA/ Engineering degree required from an accredited university or college.
Minimum Experience:
Recent college graduates with no experience or graduates with few years of experience preferred. Computer literate and familiar with the use of word processing, spreadsheet, and basic database applications preferred.
Additional Information
Skills/Abilities/Competencies Required:
Must be ambitious, have strong work ethic, and a willingness to learn
Be a fast learner with strong problem solving skills
Demonstrated strength in verbal and written communication
Positive & winning attitude
Excellent communication and interpersonal skills
Ability to understand and effectively communicate at all management levels, technical dependencies, timeline impact and risks
Employment Benefits:
Competitive Base Salary.
Functional Business Analyst
Technical business analyst job in Syracuse, NY
The Functional Business Analyst ( FBA ) plays a critical role in supporting and maintaining facility systems, energy management systems, environmental health and parking and transportation systems. This position serves as the bridge between business stakeholders and technical teams, ensuring systems are aligned with operational goals and user needs. The FBA is responsible for gathering and analyzing business requirements, facilitating technology implementations, and optimizing processes to enhance system performance and functionality
Responsibilities
Maintain and support facility systems to ensure optimal performance and reliability. Collaborate with IT teams to troubleshoot and resolve system issues in a timely manner. Monitor system performance and recommend improvements or updates as necessary. Ensure data accuracy, integrity, and security within assigned systems Work closely with business units to understand their processes, challenges, and system requirements. Analyze business needs and translate them into functional and technical requirements for system enhancements or new features. Facilitate meetings and workshops with stakeholders to gather input and prioritize needs. Document workflows, processes, and system configurations to support operational transparency and decision-making. Develop and maintain reports, dashboards, and data visualizations to support decision-making and operational efficiency. Provide data insights to help business units achieve their strategic and operational goals. Collaborate with technical teams to design, configure, and implement system updates or new functionality. Test system changes, ensuring they meet business requirements and do not disrupt operations. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Identify opportunities for process improvement and work with stakeholders to implement solutions. Other duties as assigned
Technical Systems Analyst
Technical business analyst job in Verona, NY
Summary: The Technical Systems Analyst provides front-line IT support across the resort and casino, ensuring smooth operation of systems used in gaming, hospitality, food & beverage, and guest services. Troubleshoots hardware and software issues, supports POS and property management systems, and works closely with departments to deliver timely, high-quality technical solutions that enhance the guest and team member experience.
Position Responsibilities:
Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units.
Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them.
Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations.
Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change.
Establishes and follows Standard Operating Policies and Procedures for managing systems.
Ensures the backup schedule is processed and the tapes are rotated for offsite storage.
Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner.
Opens trouble ticket as required by support model.
Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets.
Places service calls for hardware and software to vendors as required by support model.
Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements.
Monitors and initiates batch processing or work requests as required.
Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization.
Complete Gaming System Audits
Responsible for On and Off Boarding
Minimum Qualifications:
Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment.
Must be experienced in resolving a multitude of computer user difficulties.
Demonstrates excellent troubleshooting skills; understands at what point to escalate issue to next support level.
Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices.
Has a basic understanding of the Windows operating systems.
Must be flexible and willing to work any shift - position is a 24X7 coverage support position.
Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based).
Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops.
Detail oriented and able to work effectively in a multi-tasking environment.
Must understand VPN and TFP
Understand Incident Management and Response.
Desired Qualifications:
Some type of Industry Certification
Experience in an Information Technology Call Center
Demonstrated experience working with gaming and/or hospitality systems.
A working knowledge of transaction processing and data flow in a large enterprise computing environment.
Remarks:
This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.
BI Systems Analyst (Cognos TM1)
Technical business analyst job in Syracuse, NY
Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.
In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.
Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.
Job Description
Trigyn's direct client is looking for BI Systems Analyst for contract assignment in Syracuse, NY.
Responsibilities:
• Full-time support of our TM1 and Cognos environments.
• New development, bug fixes, testing, etc.
• Deploy product upgrades and configuration changes as necessary
• Build Cognos reports, cubes, dashboards, and framework manager packages to solve the BI needs of the user community
• Provide technical assistance with troubleshooting reports/models/cubes by responding to inquiries and questions
• Write and maintain technical documentation to describe program development, logic, coding, testing, changes, and corrections
• Manage the related change management process and associated documentation
• Collaborate with team members and management by gathering information and understanding the business needs and objectives to produce deliverables
Ideal candidate will possess:
• Strong understanding of ITs architecture, configuration, model build, maintenance, performance monitoring, security, users management, web and web sheets.
• Experience with Turbo Integrator Functions
• Experience with Functions (Rules, Feeders, Worksheet, macro)
• Experience with MDX
• Experience with Data Integration, Validation and Presentation using TM1 Perspectives, Active Forms and Slice
• Experience with complex SQL queries
• Experience with TM1 10.2, Cognos 10.2, 11.x
• Expert with MS Excel and VBA development a plus
• Strong knowledge and understanding of Relational Database Design and Development
• Strong knowledge and understanding of OLAP Database Design and Development
• TM1 certification is a plus
Qualifications
Requirements:
• 5+ years utilizing business intelligence tools, with a focus on Cognos TM1 development.
• Business Intelligence (B.I.) and Analytic experience
• Experience with TM1 10.2, Cognos 10.2, 11.x
Additional Information
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.