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The differences between technical services engineers and solutions engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a technical services engineer and a solutions engineer. Additionally, a solutions engineer has an average salary of $95,482, which is higher than the $81,204 average annual salary of a technical services engineer.
The top three skills for a technical services engineer include customer service, technical support and technical service. The most important skills for a solutions engineer are cloud, pre sales, and java.
| Technical Services Engineer | Solutions Engineer | |
| Yearly salary | $81,204 | $95,482 |
| Hourly rate | $39.04 | $45.90 |
| Growth rate | 2% | 6% |
| Number of jobs | 217,103 | 123,287 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 67% |
| Average age | 41 | 44 |
| Years of experience | 6 | 6 |
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
A solutions engineer is an individual who assists customers in identifying their computer software needs and generates customized business software solutions for them. Solutions engineers collaborate with other department engineers to create practical demonstrations of proposed solutions and showcase them to the other members of the team. They are required to test the installed software and fix programming bugs that create errors with the system. Solutions engineers also maintain customer relations by providing post-installation follow-ups.
Technical services engineers and solutions engineers have different pay scales, as shown below.
| Technical Services Engineer | Solutions Engineer | |
| Average salary | $81,204 | $95,482 |
| Salary range | Between $57,000 And $115,000 | Between $68,000 And $134,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | ByteDance |
| Best paying industry | Technology | Start-up |
There are a few differences between a technical services engineer and a solutions engineer in terms of educational background:
| Technical Services Engineer | Solutions Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 67% |
| Most common major | Chemical Engineering | Computer Science |
| Most common college | Northwestern University | Stanford University |
Here are the differences between technical services engineers' and solutions engineers' demographics:
| Technical Services Engineer | Solutions Engineer | |
| Average age | 41 | 44 |
| Gender ratio | Male, 88.0% Female, 12.0% | Male, 85.1% Female, 14.9% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% | Black or African American, 1.4% Unknown, 6.1% Hispanic or Latino, 6.9% Asian, 10.8% White, 74.4% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 5% | 7% |