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The differences between technical services engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical services engineer, becoming a technical support senior engineer takes usually requires 1-2 years. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $81,204 average annual salary of a technical services engineer.
The top three skills for a technical services engineer include customer service, technical support and technical service. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Technical Services Engineer | Technical Support Senior Engineer | |
| Yearly salary | $81,204 | $107,429 |
| Hourly rate | $39.04 | $51.65 |
| Growth rate | 2% | 10% |
| Number of jobs | 217,103 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 64% |
| Average age | 41 | 42 |
| Years of experience | 6 | 2 |
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Technical services engineers and technical support senior engineers have different pay scales, as shown below.
| Technical Services Engineer | Technical Support Senior Engineer | |
| Average salary | $81,204 | $107,429 |
| Salary range | Between $57,000 And $115,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Delaware |
| Best paying company | Apple | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a technical services engineer and a technical support senior engineer in terms of educational background:
| Technical Services Engineer | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 64% |
| Most common major | Chemical Engineering | Electrical Engineering |
| Most common college | Northwestern University | California State University - Long Beach |
Here are the differences between technical services engineers' and technical support senior engineers' demographics:
| Technical Services Engineer | Technical Support Senior Engineer | |
| Average age | 41 | 42 |
| Gender ratio | Male, 88.0% Female, 12.0% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 5% | 11% |