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The differences between technical services engineers and technology services specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical services engineer, becoming a technology services specialist takes usually requires 1-2 years. Additionally, a technical services engineer has an average salary of $81,204, which is higher than the $60,796 average annual salary of a technology services specialist.
The top three skills for a technical services engineer include customer service, technical support and technical service. The most important skills for a technology services specialist are customer service, technical support, and technical service.
| Technical Services Engineer | Technology Services Specialist | |
| Yearly salary | $81,204 | $60,796 |
| Hourly rate | $39.04 | $29.23 |
| Growth rate | 2% | 10% |
| Number of jobs | 217,103 | 171,044 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 58% |
| Average age | 41 | 42 |
| Years of experience | 6 | 2 |
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Technical services engineers and technology services specialists have different pay scales, as shown below.
| Technical Services Engineer | Technology Services Specialist | |
| Average salary | $81,204 | $60,796 |
| Salary range | Between $57,000 And $115,000 | Between $33,000 And $110,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | Apple | Ropes & Gray |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a technical services engineer and a technology services specialist in terms of educational background:
| Technical Services Engineer | Technology Services Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 58% |
| Most common major | Chemical Engineering | Business |
| Most common college | Northwestern University | Stanford University |
Here are the differences between technical services engineers' and technology services specialists' demographics:
| Technical Services Engineer | Technology Services Specialist | |
| Average age | 41 | 42 |
| Gender ratio | Male, 88.0% Female, 12.0% | Male, 72.9% Female, 27.1% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 5% | 11% |