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The differences between technical solutions engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a technical solutions engineer, becoming a technical support senior engineer takes usually requires 1-2 years. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $96,571 average annual salary of a technical solutions engineer.
The top three skills for a technical solutions engineer include customer service, broadband and java. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Technical Solutions Engineer | Technical Support Senior Engineer | |
| Yearly salary | $96,571 | $107,429 |
| Hourly rate | $46.43 | $51.65 |
| Growth rate | 6% | 10% |
| Number of jobs | 140,800 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 64% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
A technical solutions engineer is responsible for designing and maintaining the efficiency and stability of network systems and servers to support the business needs and operations, increasing the staff's productivity, and minimizing complicated and time-consuming procedures. Technical solutions engineers conduct quality assessments with the system applications and servers, identify inconsistencies, and develop configuration techniques to improve infrastructure. They also ensure the security of the databases to prevent unauthorized access and activities from unidentified sources outside the organization.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Technical solutions engineers and technical support senior engineers have different pay scales, as shown below.
| Technical Solutions Engineer | Technical Support Senior Engineer | |
| Average salary | $96,571 | $107,429 |
| Salary range | Between $70,000 And $132,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Delaware |
| Best paying company | Apple | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a technical solutions engineer and a technical support senior engineer in terms of educational background:
| Technical Solutions Engineer | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 64% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between technical solutions engineers' and technical support senior engineers' demographics:
| Technical Solutions Engineer | Technical Support Senior Engineer | |
| Average age | 44 | 42 |
| Gender ratio | Male, 81.6% Female, 18.4% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 1.5% Unknown, 6.1% Hispanic or Latino, 7.4% Asian, 10.1% White, 74.5% American Indian and Alaska Native, 0.3% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |