IT Help Desk
Technical support representative job in Lafayette, CO
Lakeshore Talent is seeking a reliable and service-oriented IT Support Specialist for one of our clients in the nonprofit healthcare industry. The ideal candidate will have 1+ year of Tier 1 technical support within a Windows-based environment.
This will be a contract to hire opportunity, paying $21-$25/hr. It will be fully in-office in Lafayette, CO during training, with the potential for a hybrid work schedule after the first several weeks.
Role Overview
This role will deliver front-line technical assistance across the organization. In this role, you will handle first-tier support requests, assist with day-to-day computer operations, and help maintain a smooth and efficient technology environment for all staff. You'll work within established ticketing workflows and troubleshooting procedures, providing exceptional customer service while supporting our internal hardware, software, network access, and general tech equipment.
Serve as the first point of contact for user support, responding to help desk tickets and incoming support calls.
Managing phone calls, emails, and ticket creation.
Assist users with basic hardware issues and routine operating system or software challenges.
Troubleshoot peripheral devices, network connectivity, internet access, and enterprise system functionality.
Support the organization's tech inventory by ensuring equipment is tracked, organized, and readily available for use.
Will be responsible for IT project support including mail merges, network consolidations, new software implementations, phone system overhaul, and duties related to additional IT transitions.
Qualifications
Associate's or Bachelor's degree in computer science or a related field, or equivalent hands-on technical experience.
Previous Tier 1 help desk experience.
At least one year of experience working in a Windows-based environment.
Experience with Active Directory or similar.
Experience with password resets, remote-in support tools, PC imaging.
Onboarding Requirements:
All employees must receive an annual influenza vaccination as a condition of employment. Requests for medical or religious accommodation will be considered. All offers would be contingent upon the passing of a background check.
Technical Support Analyst
Technical support representative job in Littleton, CO
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
Help to service and maintenance audio-visual equipment as needed.
Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal.
Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
Fully document all service management incidents and requests in ServiceNow ITSM Suite
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions.
Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level.
Assist in the mentoring and training of all TSA II team members.
Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions.
Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location!
REQUIRED SKILLS:
8+ years of help desk support experience
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Exposure to ITIL foundational structures
PREFERRED SKILLS:
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)
Bachelor's degree
Warehouse experience
Must be authorized to work in the US. Sponsorships are not available.
Help Desk Technician
Technical support representative job in Denver, CO
Title: Tier 1/2 Helpdesk Technician
Company: Tetra Tech
Duration: 6 months contract to perm
Pay: $18-$20/HR
Hours: 40 hours, 8-5PM
Interviews: 2 rounds
Required Skills & Experience
* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
* Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
* Experience installing and troubleshooting desktop and laptop operating systems and applications.
* Strong collaboration, communication, and customer service skills
Nice to Have Skills & Experience
*Experience with Cherwell as a ticketing software or ServiceNow
*Fluency in French (to speak with French clients and resolve tickets)
*Experience with Linux
*Experience with MAC systems
Job Description
Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Information Technology Technician
Technical support representative job in Aurora, CO
Job Title: IT Support Technician
Job Type: 6 Month CTH
Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology.
Responsibilities:
Provide second-level support for location-specific trouble tickets.
Support users with all technology-related issues and ensure one-call resolution.
Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
Analyze performance, identify problem areas, and provide actionable insights.
Engage with multiple teams to resolve technical issues.
Perform maintenance tests, identify and isolate issues, and escalate as needed.
Assist with purchasing, inventory, and financial transactions for physical and licensed technology.
Required Qualifications:
Education:
High school diploma or equivalent
Work Experience:
At least 2 years of IT experience.
Customer service experience.
Experience troubleshooting operating systems.
Skills:
Ability to work effectively with both technical and non-technical personnel.
Preferred Qualifications:
Associate's or bachelor's degree in IT or related field.
Technical institute certification in a related field.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
IT Support Technician I
Technical support representative job in Englewood, CO
IDR is seeking a IT Support Technician I to join one of our top clients for an opportunity in Englewood, CO. This role is ideal for individuals with a customer service mindset, high energy, and a passion for technical support within a corporate environment. The position involves providing desktop support and ensuring seamless audio-visual and network operations.
Position Overview for the IT Support Technician I:
Provide basic desktop, printers, and peripherals support on-site to end users.
Assist with conference room setup, audio-visual equipment, and troubleshooting.
Deliver exceptional customer service ensuring high levels of customer satisfaction.
Support and maintain hardware and software solutions as per organizational standards.
Collaborate effectively with team members and share knowledge to enhance team performance.
Requirements for the IT Support Technician I:
Associate's Degree in a related field or relevant IT certifications (Microsoft, A+, Help Desk Institute, Dell, etc.).
1-2 or more years of relevant experience in desktop support.
Basic knowledge of current IT standards related to computers, printers, network technology, drivers, and troubleshooting peripherals.
Demonstrated customer/solution ownership and a drive for excellence.
Excellent written and verbal communication skills with end users.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Compensation Details: $25.1/hr W2
Information Technology Support Technician
Technical support representative job in Englewood, CO
*** W2 Contract Only - No C2C - No 3rd Parties ***
The Ash Group is hiring an IT Support Technician for our client (a high-tech aerospace and defense contractor delivering complex technology solutions for national security and space exploration).
This is an onsite 12-month contract role based in Englewood, CO, offering a competitive pay rate of $25.00 per hour. This role provides essential Level 1/2 computer and network support to employees, encompassing the installation, troubleshooting, and repair of desktop/laptop hardware and software.
Role Details
Compensation: Competitive pay rate of $25.00 per hour.
Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
Duration: 12-month contract.
Location: Onsite in Englewood, CO.
What You'll Be Doing
Provide comprehensive hardware, software, and network support to employees within the corporate environment.
Install, troubleshoot, service, and repair desktop/laptop computers and related network equipment.
Install attendant software and configure personal computer systems for employee use.
Investigate and analyze information, network, and communications needs, offering recommendations for hardware and software purchases.
Focus on team collaboration and knowledge sharing to ensure efficient resolution of technical issues.
What We're Looking For
Associate's Degree in a related field of study or relevant Information Technology certifications (e.g., A+, Microsoft, Dell, Help Desk Institute).
Relevant experience may be considered in lieu of required education.
Strong team-focused approach with the capacity and willingness for knowledge sharing.
Basic to intermediate skills in troubleshooting hardware (desktop/laptop) and software issues.
Ability to physically handle and move equipment (occasionally lifting up to 50 lbs) as required for service and repair tasks.
Apply today to join a dynamic team supporting critical infrastructure projects.
#ITSupport #HelpDesk #Technician #OnsiteJob #EnglewoodCO #AerospaceAndDefense
Sr Tier I Desktop Support Technician
Technical support representative job in Denver, CO
Job Title: Sr. Tier 1 Desktop Support Technician
Job Type: Full-Time
Salary Range: $55,000 - $65,000 per year (plus extremely lucrative bonus program)
About Us:
We are a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to our diverse client base. We specialize in delivering high-quality, responsive, and proactive IT services to small and medium-sized businesses. Our team is committed to fostering a collaborative and supportive work environment, and we are looking for a skilled Tier 1 Desktop Support Technician to join us in the Denver/Metro area.
Job Description:
As a Sr Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Your role is critical in ensuring smooth day-to-day operations for our clients. You will work closely with our senior technical staff to resolve issues and escalate more complex problems when necessary. We want this role to grow into a Tier 2 role.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, and other peripherals.
- Troubleshoot hardware and software issues remotely and on-site.
- Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction.
- Assist with the setup, configuration, and deployment of new equipment.
- Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues.
- Maintain detailed and accurate documentation of all client interactions and resolutions.
- Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues.
- Participate in regular training and stay up-to-date with the latest industry trends and technologies.
- Participate in on-call support rotation as required.
Requirements:
- Location: Must reside in the Denver/Metro area.
- Experience: MINIMUM of 18 months of experience working for a Managed IT Services (MSP) company.
- Strong knowledge of Windows and mac OS operating systems.
- Experience with Office 365, Active Directory, and basic networking principles.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks effectively.
- Strong customer service orientation and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience with ticketing systems like ConnectWise or HaloPSA.
- Familiarity with remote monitoring and management (RMM) tools.
Preferred Qualifications:
- CompTIA A+, Network+, or similar certifications.
Benefits:
- Competitive salary based on experience and qualifications.
- Lucrative Bonus Program
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional development and advancement within the company.
- Collaborative and supportive work environment.
How to Apply:
If you meet the above requirements and are passionate about providing excellent IT support, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role.
We are an equal opportunity employer and welcome applications from all qualified candidates.
IT Help Desk Technician- Onsite in Denver, CO
Technical support representative job in Denver, CO
IT Help Desk Technicians utilize several skills to provide all-star service to Applied Tech's internal teams and customer support to our clients. You will be onsite at a client site all of the time, 40 hours a week. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many different types of users. You know how to support integrated enterprise applications, troubleshoot hardware and software, and keep users up and running. Candidates should possess effective communication and a client-first mindset.
This is a full-time position and includes our entire suite of benefits. This is not a contract position. You will be required to report onsite M-F at our client location, located in Arvada, CO.
Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.
Primary Responsibilities
Technical issues involving Microsoft's full suite of business applications and operating systems.
Technical issues involving Apple's full suite of business applications and operating systems.
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
Mobile Device Management (MDM) for Mac management.
General knowledge hardware and software support for servers.
General knowledge firewalls, switches, and wireless access points.
Logging client issues correctly in our ticket management system.
Substantial customer service focus with proven results for client satisfaction.
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Logging client issues correctly in our ticket management system.
Ability to work with vendors to get customer environment stable.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Must be able to go on-site to help with the needs of the customer.
Education and Qualifications
Minimum 3 years' experience in help desk environment or related field.
Excellent communication and customer service experience
Active driver's license and proof of auto insurance
Mobile Device Management (MDM) for Macs
Revit knowledge and experience
Windows and/or Apple operating systems
General Knowledge of Microsoft Exchange (On-Premises and Online)
General Knowledge of Hypervisor technology (Hyper-V and VMware)
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired
Compensation
$55,000-$70,000 Annual Salary- depending on experience
Soft Skills
Supervision/Autonomy
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.
Planning/Organization
Able to organize incoming request for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.
Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.
People Skills/Conflict Management
Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Physical Requirements
Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
Ability to sit for an extended period
Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email
NOTE: This Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Employees must be U.S. Citizens or authorized to work in the U.S. and complete an I-9 Form upon hire.
IT Support Specialist
Technical support representative job in Denver, CO
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!
Job Description
Your Mission
BEUMER Group is committed to providing our employees with an exceptional digital work environment that empowers innovation and productivity. As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our IT infrastructure while driving IT projects that enhance our technology landscape within North America. You will be responsible for network configuration, maintenance, and project management, helping us maintain our commitment to excellence in employee experience.
Responsibilities
Network Configuration and Maintenance:
Ensure network security, performance, and scalability.
Monitor network traffic, troubleshoot connectivity issues, and implement solutions.
Collaborate with global stakeholders to enforce network security policies and practices.
IT Project Management:
Lead IT projects that enhance the workplace experience from initiation to completion, ensuring value-generating benefits for the organization.
Define project scope, objectives, and schedules.
Support and Administration:
Provide technical support to end-users, resolving hardware and software issues promptly while communicating transparently and creating an excellent experience.
Advocate for the importance of information systems security and support the implementation of critical processes and security practices.
Onsite Support & Customer Partnership
Provide hands-on IT support at long-term project sites (e.g., airports), ensuring stable operations for project and customer teams.
Evaluate local needs, identify improvement opportunities, and translate them into clear recommendations and project plans.
Act as a trusted partner to customers, supporting continuous improvement and AI-driven initiatives that require IT expertise.
Annual compensation range: $85,000.00 - $95,000.00 annually
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Qualifications
Requirements, Skills & Abilities
Bachelor's degree in Information Technology, Computer Science, or a related field
2-5 years of experience in network administration and IT project management
Strong service and employee-experience-oriented, energetic mindset paired with a drive for continuous improvement that creates value for employees and the company
Well-developed interpersonal and communication skills, with the ability to deliver exceptional results in a fast-paced, dynamic environment
Strong attention to detail, process development and project/organizational management
Highly organized in working, thinking and prioritizing
Ability to travel domestically and internationally, as required, up to 50% of the time
Additional Information
BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:
Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
Technology Support Analyst - Instructional Support Facility
Technical support representative job in Centennial, CO
Job Title: Technology Support Analyst
FLSA Exemption Status: Non-Exempt
Classification Group: Staff Support
Supervising Position: Technology Support Lead
Pay Plan: Educational Support Personnel
Pay Range: Range 13
Last Updated: 08/07/2025
Pay Information
Benefits Information
JOB SUMMARY: Provide technology service/support and repair of computers, peripherals, and multimedia equipment. Analyze and resolve hardware, software, and network problems. Prepare documentation to assist users with their computer requirements. Support user hardware and software, application installations, maintenance, upgrades, and troubleshooting technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Task Descriptions
Frequency
Percentage of Time
1.
Travel to district facilities as required supporting end users; facilitate training and maintenance of assets/equipment. Analyze and resolve problems with district hardware, applications, and technology peripherals.
Daily
40%
2.
Maintain, support, and/or repair district computers, terminals, printers, peripherals, multimedia, telecommunications equipment, and other technology assets.
Daily
30%
3.
Research and resolve problems related to network connectivity. Implement new software releases. Install hardware, software, and technology peripherals.
Daily
5%
4.
Maintain warranty and other records related to repairs.
Daily
5%
5.
Act as a consultant in the purchase of technology assets in accordance with district standards.
Daily
5%
6.
Assist with technology projects as requested.
Daily
5%
7.
Assist in maintaining assets, orders, inventories, repairs, shop facility tools, and district vehicles in a clean and safe manner
Daily
5%
8.
Perform other duties as assigned or requested.
Daily
5%
TOTAL
100%
REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities.
MINIMUM QUALIFICATIONS:
The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired.
Criminal background check and fingerprinting required
High School Equivalency (HSE) diploma
Five (5) years of professional work experience
A+ Certification or obtained within 12 months of hire
Dell Support Certification required or obtained within 90 days of hire
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work location is subject to change to meet the requirements of the organization
Medium work strength level (lifting or carrying 50 pounds)
Primarily works indoors
Typically a moderate noise level
DESIRED QUALIFICATIONS:
Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered.
Experience working in the public sector, specifically public education
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement
Auto-ApplyCustomer Support Representative
Technical support representative job in Broomfield, CO
About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth.
Position Duties and Responsibilities
Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels.
Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates.
Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request.
Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs.
Reproduce customer issues in a development environment to resolve basic troubleshooting issues.
Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products.
Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties.
Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause.
Consistently maintain excellent customer satisfaction ratings.
Provide prompt and accurate feedback to requesters.
Ensure the support SLA is met on all assigned Support cases.
Prioritize and manage several open issues at one time.
Create and/or maintain internal training documentation.
Participate in holiday on-call rotation as required.
Required Experience, Skills, and Education
Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity.
2 years experience in a technical role.
Experienced in providing SaaS support.
Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs.
Proven ability to work in a fast-paced, iterative department with rapidly changing conditions.
Write and speak to customers in a clear, concise manner appropriate for the audience.
Ability to learn quickly, both about businesses and technologies.
Preferred Experience, Skills, and Education
One year of experience in answering support cases (i.e., Salesforce or Zendesk).
Experience working in a customer service environment and/or email deliverability.
Salesforce administration experience.
Hands-on experience with Validity products.
Salary range $45,000 - $50,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Auto-ApplyPhone Interview for Help Desk Support in Lakewood CO
Technical support representative job in Lakewood, CO
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation: Help Desk Support I (pos-1)
Duration of Contract 16 Months
Interview Type In Person preferred
Location Lakewood , Colorado 80215
Qualifications
Skills
A+
Active Directory
Communication skills both verbal and written
Microsoft Office Professional
Windows 8, 8.1, 10
Windows 9x/2000/XP/NT/Vista/7
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
School Support Assistant
Technical support representative job in Broomfield, CO
Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets expectations relative to intellectual growth, physical development and social emotional well-being. The district covers approximately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.
Location: US:CO:BROOMFIELD
School: Aspen Creek K-8
Position Title: School Support Assistant
Position Start Date: January 5, 2025
Position Type: Office Professionals
FTE: 0.422 - 16.88 hours per week - Temporary through 6/3/2026
Work Schedule: 210 Days
Pay Range:*$24.10 - $31.09
Closing Date: December 16, 2025
Our People Are Our Strength in BVSD
Summary:
Responsible for supporting the school by performing secretarial functions, including maintaining student files, records, and databases; answering phones and directing visitors; assisting students in the health clinic; answering questions and fulfilling requests; coordinating athletic events; and preparing written communications. Duties may also include processing the mail, ordering instructional and custodial supplies, performing basic financial tasks, assisting with reports, and/or preparing and securing testing materials.
Responsibilities:
* Serve as receptionist for the building, including answering phones, greeting visitors, building security, monitor main entrance, greet authorized personnel and/or visitors following district policies and procedures, answering requests, and directing individuals to the appropriate contact.
* Process incoming and outgoing District and US mail. Process warehouse, UPS, FedEx and other deliveries.
* Communicate with IT for help to program teachers' and staff members' technology needs.
* Coordinate athletic event sign-ups; gathering forms, scheduling busses, processing appropriate paperwork for hiring coaches to be submitted to HR, preparing spreadsheets for coaches, verifying physical-exam on file, verifying payment received, acquire referees, and other associated tasks.
* Prepare monthly school newsletter. Print labels for mailing, organize volunteers for newsletter mailing, take newsletter to post office, and other associated tasks.
* Coordinate Open Enrollment functions; assist BVSD school teachers with scheduling 'transition level' visits, assist parents by answering questions and scheduling 'shadow days' for prospective students, schedule 'open house' dates, publish dates on website and in school newsletter, prepare packets for student visitors, match current students to prospective students for 'shadowing', and other tasks necessary to assure success.
* Maintain office organization: master schedule, mailboxes, phone tree, staff schedule, and native language tutor schedules, school signage, etc.
* Perform other duties as assigned.
Qualifications:
Required:
* High school diploma or equivalent, plus specialized courses in computer, word processing and business.
* Minimum of one year experience in general office, customer service.
* Completed and submitted BVSD online application.
* Communicate (read, write, and speak) in English.
Preferred:
* Demonstrated proficiency in the use of computers, keyboarding and word processing skills.
* Knowledge and experience with Google, Microsoft Office and typical office equipment.
* Appropriate oral and written communication skills, as well as math and accounting skills.
* Ability to manage multiple priorities and tasks with frequent interruptions.
* Positive communication, interaction and work experience with diverse individuals.
Salary Information:
Salary Placement varies according to experience and education.
* Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (existing employees currently in this unit please refer to the pay range on theappropriate salary schedule).
BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended.
Application and Selection Procedure:
* External Candidates:Apply on-line at jobs.bvsd
* Current BVSD Employees:Must apply through the INFOR portal
* If you do not have internet access, a computer is available in the Human Resources Division, Education Center, 6500 E. Arapahoe, Boulder, Colorado.
* Applications are reviewed to match candidates with position qualifications, with a limited number selected for interviews. For the final selection, employment is contingent upon successful completion of the post-offer screening process, including a background check and possible medical examination.
Benefits & Eligibility:
Boulder Valley School District is proud to offer eligible employees excellent benefits which may include:
* Free high-quality Health and Dental Coverage
* Vision Coverage
* Supplemental Life Insurance
* Employee Assistance Program
* Personalized Benefits
* Identity Theft Protection
* Flexible Spending Plans
* Retirement Savings Plans
* EcoPass
Please see our Benefits Pagefor information on the benefits we offer and eligibility information.
The Boulder Valley School District is an equal opportunity educational institution and does not unlawfully discriminate on the basis of race, color, ethnicity, sex, gender identity/expression, national origin, creed, religion, age, sexual orientation, disability or veteran status in admission or access to, and treatment and employment in its educational programs or activities. Inquiries or complaints: BVSD Legal Counsel - ************; Office for Civil Rights -********************************************************
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Executive IT Support Specialist - Team Lead
Technical support representative job in Denver, CO
Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.
Forge the Future: Join Voyager Technologies
The future belongs to those who build it. At Voyager Technologies, we're building technologies that protect lives, expand frontiers and prepare us for what's next. And we're doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.
You'll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We're a company of doers, thinkers and builders, united by purpose and grounded in reality.
If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager.
Job Summary:
Voyager is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.
Responsibilities:
* Provide high-level customer support with a focus on ownership and follow-through with every interaction
* Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
* Design, document, deploy, and support a wide range of technologies used by the executive team
* Manage schedules and provide after-hours and weekend support when necessary
BASIC QUALIFICATIONS:
* 3+ years of experience in enterprise IT support
* 1 + years of experience in executive IT support
* Experience with Windows, OS X, iOS, and Android operating systems
PREFERRED SKILLS AND EXPERIENCE:
Privacy - Terms
* Bachelor's degree in computer science or engineering
* Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams.
* Experience with Slack, Teams, Zoom, and other video conferencing technologies
* Strong general computer technology skills
* Demonstrated knowledge in both wired and wireless network technologies
* Due to the high visibility of this position, excellent written, verbal, and phone communications skills
* Knowledge of emerging technologies (latest and greatest hardware/software)
* Experience working with and supporting an executive client group
* Ability to prioritize executive support issues above all else
* Ability to make independent judgment calls to resolve urgent and critical matters
* Ability to provide lightning-speed response to all executive support requests
* Can-do attitude, defaulting to "yes, we will figure out a way"
* Desire to not rest until problems are solved
* Ability to proactively test for possible failure scenarios and consider edge cases
ADDITIONAL REQUIREMENTS:
* Willing to work overtime and weekends when needed
* Ability to lift 30 lbs. unassisted
Please click "Apply" to submit your application.
Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you're not just an employee; you become part of a dynamic community dedicated to innovation and excellence.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Minority/Female/Disabled/Veteran
The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Colorado pay range
$120,000-$140,000 USD
Auto-ApplyProduction Support Technician
Technical support representative job in Longmont, CO
Who We Are
Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. For more information on our company please see our web site at *****************
Summary
We are looking for a self-motivated Production Support Technician to join our growing company. This individual will work closely with Engineering, the Production Supervisor, assemblers, and component suppliers to identify, troubleshoot, support, and solve production issues to ensure continuous flow of manufactured product without defects.
Responsibilities
Provide daily technical support, troubleshooting, and problem solving to the manufacturing line and component suppliers to ensure continuous flow of manufactured product.
Develop new and enhance / maintain existing build and test instructions to ensure products are built correctly every time.
Troubleshoot and repair manufacturing test equipment, repair cable harnesses, reset test software, and update settings as needed.
Review and disposition rejected materials such as PCAs, transformers, circuit breakers and sheet metal.
Develop, maintain, test, and execute engineering changes to improve manufacturing (DFM/A), control costs, ensure quality, and resolve customer issues.
Perform calibration of manufacturing equipment and maintain calibration schedule and records.
Occasionally perform routine and qualification tests on products and software.
Required Qualifications
5+ years of technical support in a manufacturing environment.
Basic electrical and mechanical engineering knowledge.
Experience working and communicating with test equipment such as voltmeters, calipers, load banks and similar instruments to make manual and automated measurements.
Ability to read and understand electrical schematics and mechanical part drawings.
Familiarity with LEAN manufacturing principles.
Proficient with all common business software, such as Outlook (calendar and email), Word, Excel with the ability to install, update and uninstall software applications.
Experience with interactive use of ERP systems for accessing BOMs, item masters, where-used, and supplier information.
Strong verbal and written communication skills for articulating technical approaches and progress to both technical and non-technical audiences.
Flexible team player who actively establishes and maintains effective working relationships with company management and co-workers, suppliers, and occasionally with customers.
Ability to multi-task.
Preferred Qualifications
Associates degree (or higher) or equivalent in a technical field of study.
Location: This position is located on-site in Longmont, CO.
Base Compensation: $26 - $37.70/hr is the projected range of annual base salary for this role depending on the candidate's overall qualifications and experience.
Closing Date: December 31st. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.
We offer an exciting and competitive total compensation package designed to inspire! This includes generous paid time off, holidays, as well as comprehensive benefits including medical, dental, vision, short-term disability, life insurance, and an outstanding 401k matching program where employees are instantly vested.
At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us:
“Innovative”, “Respectful”, “Inviting”, “Flexible”, “Collaborative”, and “Growth Driven”.
Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.
At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.
We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support representative job in Denver, CO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Intern, Information Technology (Software Engineer 1 - Application Support)
Technical support representative job in Greenwood Village, CO
Department: IT Employment Type: Internship Compensation: $19.00 - $22.00 / hour Description The Intern, IT (Software Engineer I) will gain experience and learn essential industry skills by assisting our IT team with the development of systems behind our products, creation of web applications, and reporting. Technologies used include JavaScript/TypeScript, React, Java, Python, and Jupyter Notebooks.
Key Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
* Develops applications/reports (coding, programming).
* Documents and tests new software applications.
* Assesses new application requirements.
* Performs research of new technologies.
* Assists with project coordination.
* Assists with requirements development.
* Attends office meetings within the IT department and other departments.
* Performs other duties as assigned by management.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Skills, Knowledge and Expertise
EDUCATION AND FORMAL TRAINING
* High school diploma, GED, or equivalent required.
* Active enrollment in a relevant post-secondary program required
* Computer Science or Computer Engineering
KNOWLEDGE, SKILLS, AND ABILITY
* Highly motivated self-starters who have excellent analytical skills and the ability to learn quickly.
* Technical aptitude to understand software applications and databases.
* Excellent analytical skills.
* Excellent communication skills to work with our business users.
* Able to manage multiple tasks while maintaining attention to detail.
Technical Support Engineer I
Technical support representative job in Englewood, CO
Job Requirements requires an AA/AS degree in a computer-related field or equivalent experience * Advanced personal computer word processing, spreadsheet, database, and Windows OS skills * Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
* Install, configure, troubleshoot, and maintain all of the software applications and peripheral equipment used within AFW
* POS terminals, receipt printers, barcode scanners, barcode printers, signature captures, card readers, etc.
* Proficient in PC hardware (Enterprise IBM/Dell/HP is a plus)
* Proficient in enterprise network hardware and wiring
* Must have strong communication and training skills and be able to communicate technical information to non-technical users
* Travel to store locations
Job Expectations
* Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
* Respond to customer calls into the help desk support line
* Create step-by-step training material with screenshots for customers
* Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
* Document internal procedures
* Collect feedback to determine patterns and issues such that they can be resolved or turned into FAQs that are easily understood to ease self-troubleshooting
* Maintain daily performance of computer systems
* Work through the problem-solving process with customers, empowering them to do the same in the future
* Run diagnostic scans to resolve problems before they are reported
* Train incoming staff
* Escalate significant and recurring issues to the tier-3 support team
* Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
Physical Requirements
* Requires constant use of arms, hands, fingers, eyes, legs, and back
Physical Work Environment
* Long periods of sitting and standing
* Concrete Flooring
* Exposure to fluorescent lighting
Upon job offer, You must pass a pre-employment background investigation and drug screen. American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Denver, CO
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Intern, Information Technology (Business Analyst, Application Support)
Technical support representative job in Greenwood Village, CO
Department: IT Employment Type: Internship Compensation: $19.00 - $22.00 / hour Description The Intern, Information Technology (BA Application Support) supports assigned projects by testing, documenting, and addressing issues with the application before new features are in the hands of users. This role will also serve to be an expert in the company's IT application so that documentation of how to use the application can be written, communicated, and used for training new users.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Serves as a conduit between business analysts and the software development team to identify and document issues seen in the application before features are in the hands of a user.
* Assists with software release management by writing release notes, documenting changes, establishing release dates, and maintaining cross team communication amongst software developers and BA's.
* Develops issue specifications according to standard templates using natural language.
* Performs software QA duties to build test plans and cases based on user functional requirements and apply those at set intervals in the development process to verify the software is meeting those requirements.
* Evaluates information gathered from multiple sources, reconciles conflicts, translates high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from actual underlying needs.
* Creates and presents application documentation to be used internally and by new users to effectively learn the system.
* Recommends changes to technological processes to increase effectiveness for end users.
* Assesses and documents low-risk area requirements, makes recommendations, and advises on possible options, risks, and costs.
* Communicates and collaborates with external and internal contacts to analyze information needs and functional requirements and delivers the following products as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen, and Interface designs.
* Performs other duties as assigned by management.
Skills, Knowledge and Expertise
EDUCATION AND FORMAL TRAINING
* Bachelor's degree required.
* Experience in an IT related field preferred
KNOWLEDGE, SKILLS, AND ABILITY
* Intermediate knowledge in Microsoft applications including Word, Excel, Visio, and Outlook
* Basic knowledge of generating process documentation
* Excellent analytical and problem-solving skills
* Detail-oriented and have excellent follow-through
* Strong written and verbal communication skills