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Technical support representative jobs in Clarksville, TN

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  • Customer Service Representative

    Viemed Careers 3.8company rating

    Technical support representative job in Clarksville, TN

    Essential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. Responsible for performing other duties as assigned by management. Qualifications: High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: Customer service experience preferred. Relevant healthcare or medical billing experience preferred. Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
    $29k-35k yearly est. 60d+ ago
  • Technical Specialist Progress OpenEdge / SQL Server

    Simarn Solutions

    Technical support representative job in Tennessee Ridge, TN

    Pay Rate: $65/hr Industry: Healthcare / Database Engineering / Application Development Job Description We are seeking an experienced Technical Specialist with strong hands-on expertise in Progress OpenEdge, Progress 4GL/ABL, and Microsoft SQL Server. The ideal candidate will support both application development and database management activities, including designing, developing, and maintaining OpenEdge-based business applications and managing OpenEdge database environments. This role requires strong analytical and troubleshooting skills, experience with performance tuning, backup and recovery, and the ability to collaborate with cross-functional teams to deliver reliable, high-quality technical solutions for a major healthcare client (BCBS). Responsibilities Design, develop, and maintain applications using Progress 4GL, ABL, and OpenEdge frameworks. Install, upgrade, and administer Progress OpenEdge databases, including replication, AppServer, and auditing. Monitor and tune database performance, optimize SQL queries, and enhance system efficiency. Implement and manage backup, recovery, dump/load operations, and disaster recovery planning. Collaborate with business and technical teams to translate requirements into scalable solutions. Conduct code reviews, troubleshoot application and database issues, and support batch job execution. Perform daily health checks for database performance, security administration, and user access management. Utilize Unix/Linux scripting for automation and work with tools such as AdminServer, NameServer, and Git. Required Qualifications Strong expertise in Progress OpenEdge, Progress 4GL, ABL, and related database technologies. Hands-on experience with Microsoft SQL Server, relational databases, and performance tuning. Familiarity with Unix/Linux environments and automation through shell/bash scripting. Experience with source control tools such as Git. Ability to implement web services, XML parsing, and ProDataSets (preferred). Excellent problem-solving, analytical, and troubleshooting skills. Strong communication skills with the ability to work across cross-functional teams.
    $65 hourly 7d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Clarksville, TN

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-38k yearly est. 21h ago
  • Experienced ASG Professional

    Blankenship Cpa Group

    Technical support representative job in Brentwood, TN

    Job Details Brentwood - Brentwood, TN AccountingDescription NOT a remote work opportunity! At Blankenship CPA Group, PLLC our roots are planted deeply in serving Nashville, TN's growing business and professional community. Blankenship is a Top Ten Nashville public accounting firm of approximately 200 professionals. We serve our clients' Tax, Audit, Accounting and Consulting needs in the Nashville, Tennessee and Middle-South market through our experienced accountants in our Brentwood, Columbia, Dickson, Goodlettsville, Mt. Juliet, Murfreesboro and Nashville offices. Blankenship is seeking a full-time Experienced Accounting Solutions Group (ASG) Professional to help serve our outsourced accounting clients. This in-office position could be located in any of our seven offices listed above. The ideal candidate has a broad range of general ledger accounting experience and thrives working on complex client accounts, on-boarding new clients, and reviewing the accounting work of others. The candidate is not expected to perform tax or audit services. Tax preparation experience is preferred but not required. We are a growing firm and find various backgrounds attractive. With strong performance, there is great opportunity for advancement. At Blankenship, you will find a People First culture and wonderful clients to serve. This role can be tailored to align with the right candidate's experiences and specialties. Key responsibilities and required qualifications include: Ability to use new technologies and adapt to new processes Ability to collaborate and teach accounting principles and practices to other team members Ability to review work of other team members Ability to on-board new clients Bank and various balance sheet account reconciliations Financial statement and report preparation Preparation of sales and use returns and other business compliance returns Proficiency with QuickBooks and/or other accounting software packages (Accounting CS, Xero, Bill.com, etc.) Qualifications Key experiences and skills include: 5+ years of recent accounting experience Excellent verbal, written, and listening skills Strong interpersonal skills Professional phone skills Advanced computer skills Energetic personality Organized and ability to work independently Ability to multi-task The successful candidate will be rewarded with an excellent compensation and benefits package including flexible schedule, health, vision, and dental insurance, 401(k) plan, vacation, life and disability insurance, professional training and license reimbursements, and the opportunity for bonuses.
    $28k-56k yearly est. 60d+ ago
  • IT Field Support Technician_Clarksville

    Gr8Ttek, LLC

    Technical support representative job in Clarksville, TN

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR gyi QTs1Wvy
    $30k-49k yearly est. 19d ago
  • Caregiver Needed: Support for an Adult Client - Clarksville, TN, 37043

    Herewith Caregivers

    Technical support representative job in Clarksville, TN

    Pay Rate: $16.66 per hour Care Needs & Responsibilities: Assist with all bathroom trips Provide support with showers Warm up and prepare simple lunch meals Help her get safely into bed If you're compassionate, dependable, and passionate about helping others live comfortably at home, we'd love to hear from you! Hiring info: We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide: ✔️ Free background checks for all applicants ✔️ A professional helper profile to apply for jobs easily ✔️ Real-time job notifications for opportunities in your area ✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others. Get started today and make a meaningful impact in your community! Learn more about Herewith at *****************************
    $16.7 hourly Auto-Apply 16d ago
  • IT Help Desk Support - Tier 1

    VSL Employee Co LLC 3.6company rating

    Technical support representative job in Brentwood, TN

    Job Description Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team! Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security. Key Responsibilities will include: Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration. Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions. Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress. Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting. System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems. Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment. Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients. Provide onsite local client support as needed Other related duties as assigned Our ideal future team member will have: Bachelor's degree in Computer Science, Information Technology or related field (preferred) Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities. Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies Exceptional troubleshooting, problem solving, communication and customer service skills Must be available to participate in an on-call rotation for after hours (night and weekend) client support Must have reliable transportation and insurable driving record Additional Information: Full Time - Hybrid Role (3 days in office) We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k). All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. We are an Equal Opportunity Employer.
    $44k-80k yearly est. 26d ago
  • Field Support Technician

    Sev1Tech, LLC

    Technical support representative job in Fort Campbell North, KY

    Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for troubleshooting, installation, and maintenance of C5ISR equipment. Responsibilities include, but not limited to: * Provide communications engineering expertise to PEO C3T in pursuit of technical and policy solutions to tactical enterprise and local area C4ISR challenges facing the Army's current and future forces. * Requires technical expertise in the areas of communications network engineering, satellite communications, architecture, analysis, development, and network operations support. * Position should be an SME with regard to strategic areas of SoS architecture development including next generation technology insertion strategies, and integration planning of future C4ISR capabilities. * Provide analysis and assessments and test evaluation of potential high payoff communications capabilities in support of the PEO C3T global war-fighter C4ISR support plan. * The Contractor shall support the Government by performing trade-off studies for system level design and material acquisition of tactical communication systems implement and test such methodologies and devices. * Monitors and responds to complex technical control facility hardware and software problems. * Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degradation system performance. * Provide quality assurance review and evaluation of new and existing software products. Minimum Qualifications * Bachelor's degree. (Degree preferred in Computer Science, Information Systems, Engineering, Business or related scientific or technical discipline. Four (4) additional years of direct relevant technical experience may be substituted for education. * Candidate must be a US Citizen and have an Active SECRET security clearance * A minimum of five (5) years related experience. * Capability to distinguish between hardware and software problems in multi-vendor systems. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Required to Deploy to austere locations and climb in and around military vehicles of all types. * Required to regularly sit, walk, and/or stand throughout various times during the day. * Up to 50 percent travel depending on the workload. Desired Qualifications * Tactical Radio Experience (To include the following waveforms). SINCGARS, TACSAT, MOUS, TSM, HF Operations. * Prior military experience. About Sev1Tech LLC Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients. At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve. Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth. Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #join Sev1Tech to connect with us on social media! For any additional questions or to submit referrals, feel free to reach out to ***********************.
    $35k-50k yearly est. Auto-Apply 16d ago
  • Support Technician

    Daveandbusters

    Technical support representative job in Clarksville, TN

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $15.75 per hour Salary Range: 7.25 - 15.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-15.8 hourly Auto-Apply 60d+ ago
  • FOH Support (Host, Busser, Food Runner)

    Keke's Breakfast Cafe

    Technical support representative job in Clarksville, TN

    As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you'll help make every guest's visit memorable from the moment they arrive. ESSENTIAL FUNCTIONS (Key Responsibilities) Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed. Greet guests entering the restaurant whenever possible, providing a friendly first impression. When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience. Provide guests with estimated wait times and keep them informed throughout their wait. Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party. Escort guests to their tables with menus and silverware, ensuring a seamless transition. Accommodate special seating requests whenever feasible, balancing customer flow in service sections. Upon seating, inform guests of their server's name to enhance the personal touch. Thank guests as they leave and invite them to return, reinforcing a welcoming environment. Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance. Remove used tableware promptly as guests finish, keeping the dining area organized. Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas. Respond promptly and appropriately to guest requests, communicating needs to servers as necessary. Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization. Assist servers with plate removal, especially during peak periods and with large parties. Keep all front of house areas clean, including floors around trash cans and walkways. Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed. Thank guests as they leave to leave a lasting positive impression. Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor. QUALIFICATIONS & REQUIREMENTS Previous experience in a customer service role or hospitality setting preferred but not required. Excellent communication and interpersonal skills with a friendly and welcoming demeanor. Ability to work in a fast-paced environment while maintaining attention to detail. Strong organizational skills and the ability to manage multiple tasks simultaneously. Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning. Availability to work flexible hours, including weekends and holidays. Knowledge of basic food safety practices and ability to follow health regulations. Reliable transportation to and from work. Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION. Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants. The typical pay range for this role is: Minimum:$2.13 - Maximum:$9.43 Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience. Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION. Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
    $34k-53k yearly est. Auto-Apply 60d+ ago
  • Help Desk Technician

    First Call Claims Solutions 3.7company rating

    Technical support representative job in White House, TN

    First Call Claims Solutions, a QRM Company Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business. Our flexible service models are designed to meet the unique needs of each client, offering: 24/7 availability After-hours support Overflow handling Dedicated CAT (catastrophe) response resources Accurate and efficient data entry services With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service. About the Role: As a Help Desk Technician, you will serve as the first point of contact for users seeking technical assistance or support to ensure smooth and efficient IT operations. This role involves diagnosing and resolving hardware, software, and network issues, managing support tickets, and maintaining high standards of customer service. Shift: Sunday - Thursday; 8:00 AM - 4:00 PM (37.5 hours per week) Includes a 30-minute unpaid break each day Option to work 8:00 AM - 5:00 PM with a one-hour unpaid lunch for those seeking a 40-hour work week Location Requirement: Remote Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or virtual support platforms. Diagnose and resolve hardware, software, and network issues in a timely and efficient manner. Provide technical support for Windows systems, printers, and standard office applications. Escalate complex problems to the Director of IT when necessary. Install, configure, and maintain desktop/laptop computers, peripherals, and software applications. Maintain accurate documentation of user issues, troubleshooting steps, and resolutions using Help Desk. Set up new user accounts, email, access permissions, and other onboarding/offboarding tasks. Assist with system updates, patches, and backups to ensure security and reliability. Educate users on best practices and basic troubleshooting steps. Collaborate with IT team members to identify trends and improve help desk procedures. Performs other related duties as assigned. Network Requirements: Private, secure internet connection (Ethernet recommended, no public Wi-Fi or VPNs) Speed test required upon hire (****************** Logins must occur within the U.S. Desired Characteristics: Ability to provide professional and courteous phone demeanor while clearly communicating technical information to users. Ability to provide concise written documentation and email correspondence that ensures issues are accurately recorded and resolved efficiently. Ability to work effectively with teams cross-departmental Ability to manage multiple tickets or requests efficiently. Qualifications: 18 years or older High school diploma or GED IT certifications preferred 1-2 years of computer information systems education preferred Basic knowledge of networking concepts and understanding of cybersecurity principles and safe computing practices. Must have a personal cell phone Excellent communication skills (written and oral) Reliable, punctual, and able to self-manage Ability to multi-task and thrive under pressure Must be authorized to work in the U.S. without sponsorship Benefits & Compensation: Pay: Based on experience Medical: Eligible 1st day of month following hire Ancillary Benefits: Eligible 1st day of month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi College Savings) 401K: Eligible after 6 months PTO: Eligible after 90 days #LI-Remote
    $34k-64k yearly est. 44d ago
  • Data Center Logistics Technician (Temp Conversion)

    DSV Road Transport 4.5company rating

    Technical support representative job in Clarksville, TN

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Clarksville, 870 Steel Stock Road and 681 International Blvd Division: Solutions Job Posting Title: Data Center Logistics Technician (Temp Conversion) Time Type: Full Time . DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $45k-61k yearly est. 8d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Brentwood, TN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $48k-65k yearly est. 9d ago
  • IT Field Operations Technician

    Ovationhealthcare

    Technical support representative job in Brentwood, TN

    Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ****************** General summary: The Field Operations Technical I will be a key member of the Technology Services team, providing essential technical support for Ovation's Tech Services client locations. This role involves offering help desk phone support, providing PC support, troubleshooting technical issues, and coordinating with third-party service providers and software/hardware vendors. Responsibilities include the installation of hardware, software, cabling, and other related tasks to ensure systems operate smoothly. The Field Operations Technical I will use an IT ticketing system to log, track, update, and communicate progress on all service requests. Additionally, the role requires travel to various clinics to provide on-site support for clinic users, ensuring timely resolution of technical issues and maintaining a high standard of customer service. This position offers an opportunity to work closely with clients, resolve technical problems, and contribute to the overall success of the Tempo Technology Services team. Duties and Responsibilities: Ability to be onsite at client facilities Monday through Friday. Site locations may vary across the United States. Provide help desk phone support and PC support for Ovation's Technology Services client locations. Troubleshoot technical issues related to hardware, software, and network connectivity. Coordinate with third-party service providers and software/hardware vendors as needed. Install hardware, software, cabling, and related equipment to ensure smooth system operation. Use an IT ticketing system to log, track, update, and communicate progress on service requests. Travel to various clinic sites to provide on-site technical support and timely issue resolution. Maintain a high standard of customer service while working closely with clients. Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support. Education: Associates Degree Preferred Travel Up to 100% travel required WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
    $30k-49k yearly est. Auto-Apply 6d ago
  • Information Technology

    Veterans Prime, Inc.

    Technical support representative job in Hopkinsville, KY

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $31k-55k yearly est. Auto-Apply 36d ago
  • Operations Support Specialist

    Javitch Block 3.7company rating

    Technical support representative job in Brentwood, TN

    The Operations Support Specialist is a vital part of our team performing various functions to support our legal collections operation. The ideal candidate will demonstrate strong organizational skills, attention to detail and the ability to handle multiple responsibilities with a high degree of accuracy. Key Responsibilities May Include: Use case management system to request, prepare, and manage legal documents to ensure successful execution. Access and update court websites to obtain status updates on pending cases. E-file legal complaints and motions with various courts. Maintain accurate and up-to-date case files, including judgment information, in the case management system. Perform general document management tasks, including scanning, copying, and organizing files. Utilize skip tracing tools and techniques to locate debtor information and verify employment Handle all communications and tasks with professionalism, respect and integrity Communicate effectively with clients and internal teams, ensuring timely follow-up and resolution of client inquiries. Qualifications: High attention to detail and exceptional organizational skills. Ability to handle a high volume of work in a fast-paced environment. Capacity to multitask and prioritize tasks effectively. Proven ability to handle confidential documents and matters with professionalism and discretion. Intermediate knowledge of Microsoft Office Suite (Excel, Outlook, Word). Superior typing skills. Education/Training/Experience: High School Diploma or equivalent required. Why Join Us? At Javitch Block LLC, we offer a collaborative and professional environment where you can grow your career and contribute to the success of a well-established firm. Benefits Include: 401(k) matching Health, Dental, and Vision Insurance Long- and Short-Term Disability Life Insurance Paid Time Off (PTO) Paid Holidays Flexible scheduling Casual work environment
    $45k-60k yearly est. 35d ago
  • Hazwoper Technician - Level 1

    TAS Environmental Services 4.2company rating

    Technical support representative job in Springfield, TN

    TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time. TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year. At TAS Environmental Services, LP, the Technician will assist in the day-to-day operations to include emergency response, cleaning of equipment, inventory of supplies and assets, and industrial tank cleaning. Potential for dirty and physically demanding work environment along with strenuous physical labor. BENEFITS TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan. The following list of benefits is offered only to employees in regular (full-time) positions: Health & Wellness: Comprehensive Medical, Dental, and Vision Coverage Mental Health Support Programs Supplemental Benefits - Accident, Critical Illness, etc. Access to a company provided Employee Assistance Program Retirement & Financial: 401(k) with Company Match Life Insurance and Disability Coverage Work-Life Balance: Generous Paid Time Off (PTO) Paid Time Off increases based on years of service Holidays - seven (7) Floating Holidays - two (2) Professional Development: Access to Online Learning Platforms Annual Conference and Workshop Allowances Additional Perks: Work Boot Program Team Building Events Requirements RESPONSIBILITIES Handling various products, hazardous and non-hazardous materials Performing industrial work and biohazard cleanups Staging, profiling, and processing for disposal hazardous and non-hazardous waste Assist in the removal of soil, debris and other materials, and cleaning up spill sites Operate and clean equipment. Maintaining logs of working hours in compliance with all applicable state and federal regulations Up to 25% travel as needed - location may differ Other duties as assigned COMPETENCIES/SKILLS Strong observation skills Technical proficiency with field equipment Knowledge of environmental regulations Data collection and analysis skills Ability to work outdoors in all weather conditions Excellent communication skills Proficient in critical thinking Teamwork oriented Physical Requirements: While performing the duties of this job, the employee is regularly required to talk and hear This position requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing at times The employee must frequently lift or move items up to 60 pounds Must be able to frequently climb stairs and ladders May occasionally deal with heights Ability to wear Personal Equipment, including Respiratory Protection Consists of both office setting and physical jobsite Able to work in confined spaces when needed Education and Experience: HAZWOPER and Confined Space certifications preferred Ability to read, write and do mathematics Class C (Texas) or equivalent required Level 1 Technicians will be responsible for obtaining and maintaining several certifications while employed including: HAZWOPER 40 OSHA 10 and 30 MSHA(Mine Safety and Health Administration) Certification CSE/R(Confined Space Entry/Rescue) Certification CPR Certification H2S Certification First Aid Certification EEO/AA Employer/ Veteran/ Disabled Statement: TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.
    $27k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Masterbrand Cabinets 4.6company rating

    Technical support representative job in Brentwood, TN

    For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together! Job Description The Rep, Customer Service II reports to the Manager, Operations and Install. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and subcontractors to resolve any customer issues that may occur. YOUR ROLE: * Responds to all customer communication within two business hours of receipt. Answers customer calls. * Creates service work orders in Salesforce for warranty appointments via phone, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly. * Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce. * Communicates scheduled completion dates with Customers for scheduled service appointments. * Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce. * Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly. * Diagnoses and prescribes solutions to resolve customer concerns. * Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met. * Enters customer orders and quotes using our designated systems. * Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others. * Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment. * Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate. * Identifies self-development needs and seeks opportunities to work on areas that will further develop skills. * Participates in company efforts related to ethics and compliance activities. * Performs other duties as assigned REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE: * Strong service mentality - dedicated to satisfying the customer. * Ability to meet deadlines and multi-task in a fast-paced environment. * Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail. * Solid organizational skills with the ability to manage multiple tasks at once. * Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary. * Exceptional math skills, specifically with fractions. * Ability to retain product knowledge and provide Product Specifications. * Ability to manage stressful situations while remaining calm. * Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management. * Strong skills in Microsoft Office, including Word, Outlook, and Excel. * Ability to travel 5% annually (domestically). Qualifications * High school diploma or GED equivalent minimally required. * Associate's degree is preferred. * Prior Customer Service experience is required with preference for those who have worked in the cabinet industry. Additional Information Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at ************************.
    $31k-35k yearly est. 5d ago
  • Desktop Support Technician

    Axiom Software Solutions Limited 3.8company rating

    Technical support representative job in Dickson, TN

    Role: Desktop Support Technician Contract As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers. Job Description •As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: •Manage the reporting of SLAs, Adherence of SLA and contract •Manage shift and shift planning including on call roster •Manage Resource productivity •Enable the team with training and development •Ensure security compliance •Ensure sufficient inventory level is managed across locations •Ensure all service request and incidents are resolved before agreed service levels •Plan and execute any move request or project work •Lead the team by providing technical and process assistance to below activities •Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. •Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks •Perform onsite updates, Configuration changes, or Software installations. •Provide onsite technical assistance to end users by visiting their desk location •Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent •Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. •Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) •Perform end-user support related security and controls and compliance related tasks such as •Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs •Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. •Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support •Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. •Provide On-call support if required outside business hours on a rotational basis Desired Qualifications: •Experience with various desktop systems, operating systems, and diverse technical environments. •Excellent customer service orientation and verbal communication skills. •Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. •Ability to install software for and troubleshoot a wide range of applications. •Analytical thinking and problem-solving ability. •CompTIA A+ certification or equivalent certification •Flexible for travelling to remote sites or cluster •Should be able to lift weight up to 30lbs at waist level
    $34k-43k yearly est. 18d ago
  • IT Specialist

    The Mint Gaming Hall Kentucky Downs 4.1company rating

    Technical support representative job in Franklin, KY

    BIG BENEFITS OF WORKING AT THE MINT: Weekly Pay $43,888- $50,000 DOE Competitive Medical, Dental, and Vision Benefits Fully paid Company Life Insurance 401K with Company Match FSA/HSA We have BIG FUN! JOB RESPONSIBILITIES: Responsible for deployment of all new PC hardware, printers, and desktop application software. Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc. Maintain ticketing system Supports phone system and cell phones. Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures. Maintains a spare parts inventory to facilitate timely repair of systems and infrastructures. Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs. Complies with all policies and procedures, rules, and regulations. Performs other duties as required. Report daily to Level 2 support for daily assignments. MINIMUM QUALIFICATIONS: Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor's Degree preferred but not required. In lieu of degree, 4+ years of relevant experience will be considered. Industry certifications preferred but not required. Work is generally performed in an office and gaming setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required. EDUCATION AND EXPERIENCE: Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming. Knowledge of the capabilities and limitations of hardware. Knowledge of information systems, technologies, and applications. Knowledge in basic operation/support of VOIP Phone systems. Knowledge in the supporting Point of Sale systems. Knowledge in all phases of PC hardware setup, configuration, and routine support. Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation. Must be proficient in basic systems support of Microsoft Windows 2008, 2012 and 2016 Server Operating Systems. Must be proficient in the setup and administration of Office 365 Administration. Must be proficient in support, update and administration of Microsoft desktop operating systems including XP, Windows 7, and Windows 10. Knowledge in use of various virus control software applications, i.e., MalwareBytes and email filter. Knowledge in supporting data communications infrastructures and related hardware/software. Ability to communicate effectively both verbally and in writing. Ability to analyze situations and adopt appropriate courses of action. Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment. Ability to isolate system problems quickly and take proper corrective action. Ability to understand and translate technical terminology and reports into a clear and logical format. Skill in presenting and explaining technical information to others. Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions. Skill in system troubleshooting and problem-solving. Adhere to additional training as required. The Mint Gaming Hall an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law
    $44k-73k yearly est. 52d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Clarksville, TN?

The average technical support representative in Clarksville, TN earns between $26,000 and $43,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Clarksville, TN

$34,000
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