Technical support representative jobs in Dale City, VA - 4,540 jobs

A leading tech company is seeking a Brand Technical Specialist to develop client relationships, involve in sales prospecting, and deliver innovative solutions that address complex business challenges. The role requires a blend of technical education and strong people skills to navigate customer needs and achieve sales objectives. Ideal candidates will have a degree in a relevant field, confidence in client engagement, and a collaborative mindset. Opportunities to work in various locations, including Washington, DC, with approximately 25% travel required. #J-18808-Ljbffr

A mid-sized patent law firm located in Washington, DC, is seeking candidates with prior experience in patent prosecution and a relevant degree. The ideal applicant will have a USPTO Reg. No. and competencies in software technologies like cloud and AI. This firm, specialized in IP placements, offers a unique understanding of technical needs and candidates' career aspirations, ensuring a supportive recruitment experience. Candidates are encouraged to apply confidentially for this exciting opportunity in patent law. #J-18808-Ljbffr

About the job Technology (IT) Associate Attorney $260,000-$390,000 Annually (Tech Transactions Salary range of $260,000-$390,000 based on year classification. Technology Transaction - IT - Associate Experience: Minimum of 3 years IT with Large National Firm. (Maximum 6 years attorney experience please) One of the Nation's Top Law Firms Lateral candidates only please, those coming directly from another LARGE FIRM Currently practicing in this same practice group. Prestige Firm only looking for the best of the best. School Transcripts will be required for consideration JD Education Required Top Tier National Law Firm, Technology Transactions Group offers the opportunity for self-motivated and entrepreneurial individuals with a strong interest in technology companies at all stages of growth to help build and grow an established and dynamic national practice. Your work will focus primarily on structuring, drafting, and negotiating a variety of intellectual property and commercial transactions as well as intellectual property aspects of mergers and acquisitions, public offerings, financings, and other multidisciplinary transactions. If you want a career focused on intellectual property and commercial transactions and have 3-6 years of experience, . *No more than 6 years attorney experience please Associates will primarily work on structuring, drafting, and negotiating a variety of intellectual property and commercial transactions, including license, service, development, distribution, and partnering agreements. Associates will also work on the intellectual property aspects of mergers and acquisitions, public offerings, financings, and other multidisciplinary transactions. This is an excellent opportunity for self-motivated and entrepreneurial individuals with a strong interest in technology companies at all stages of growth to help build and grow an established and dynamic national practice group. A technical or science background is beneficial, but not required. Candidates must have experience in intellectual property transactions and a strong interest in a career focused on intellectual property and commercial transactions. Superior academic credentials, excellent verbal, written and interpersonal skills also required. Preference for position to be filled in Palo Alto, San Francisco, Seattle, Austin, Boston, or Washington, D.C. Compensation and Benefits Salary range of $260,000 $390,000, based on year classification. Discretionary merit bonuses may also be awarded. Our benefits include: In-home and center-based back-up childcare Tutoring and college coach for older children Health Savings Accounts with firm contribution Flexible spending accounts 401(k) retirement plan Pretax commuter and parking benefits Basic and supplemental life insurance Short and long-term disability Voluntary long term care insurance Voluntary critical illness, hospitalization, and accident insurance Voluntary ID theft protection Voluntary pet insurance Medicare consulting Firm-paid CLE, bar review fees, and bar dues Please apply with updated resume showing relevant similar experience with LARGE law firm Or email resume to ******************************* Job Type: Full-time Pay: $365,000.00 - $435,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: Day shift Monday to Friday Work Location: In person

Telework US Citizen We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience. Job Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. ServiceNow metrics reporting on ticket acknowledgements, resolution times Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 4-6 years of experience in information technology, systems administration or other IT related field. Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. Other Job Specific Skills Technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken). Coordinates and tracks well across AFS and client technical and functional teams. ServiceNow ITSM (desired not required). ITIL (desired not required). Data Analysis / Excel. SQL Server Integration Services (SSIS). T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data

Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC. We are looking for on-site technical resource/support in making visually appealing and data accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management in conjunction with job requirements. Primary Responsibilities: Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management. Create, modify and run daily, weekly, monthly and quarterly reports, as requested. Provide technical support to new and current users of the internal database system. Assist in testing database functionality following upgrades or fixes. Make updates to website based on specific data points at regular intervals. Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting. Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. Basic Qualifications: Excellent written and oral communication skills. Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint. Experience using Drupal, TEAMS or TEAMS Apps. Experience with SharePoint (Administrative Role) Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Should be an expert user of the Government's word processing, spreadsheet, and email systems. Must be a U.S. Citizen and able to obtain a Public Trust clearance. Preferred Qualifications: Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred. Undergraduate degree valued. Prior supervisory experience strongly preferred. Experience with DOJ office automation environments extremely helpful. Knowledge of Government's IT environment, including office automation networks, PC and server based applications preferred. Experience using payroll systems, and financial management systems a plus. At least one year of experience in automated litigation support preferred.

We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities: Draft correspondences and other formal documents Plan and schedule events Assist onsite at Tradeshows and Conferences Answer inbound telephone calls Develop and implement organized filing systems Perform all other office tasks Qualifications: Ability to prioritize and multitask Excellent written and verbal communication skills Strong attention to detail Strong organizational skills Proficiency in Microsoft Office Requirements Must be available to travel Must be available to work occasional weekends/evenings Must have a driver's license and car Must be available to work overtime

With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) *401(k) retirement plan with company match *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth opportunities Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details. Purpose: The Learning Management System (LMS) Specialist provides operational support technical expertise for the organization's Learning Management Systems, ensuring reliable training delivery, accurate reporting, and a positive learner experience. This role identifies and resolves system issues, maintains data integrity, and drives continuous improvement of learning operations to support business priorities. Essential Functions: Owns the end-to-end LMS content lifecycle, including uploading, testing, publishing, and maintaining eLearning modules, videos, job aids, and instructor-led training materials, ensuring content is functional, accessible, and optimized across user types and devices Organizes, structures, and maintains learning paths, curricula, and course structures, balancing accuracy, usability, and evolving training requirements; proactively identifies outdated, duplicated, or misaligned content and recommends improvements Maintains accurate user data (new hires, transfers, terminations, role changes, organizational updates) by partnering with HRIS and People & Culture teams to investigate discrepancies, determine root causes, and resolve data issues related to job codes, locations, reporting structures, and employment status Evaluates and maintains data integrity standards through consistent naming conventions, tagging, and data hygiene practices, improving searchability, reporting accuracy, and long-term system reliability Serves as a trusted first point of contact for LMS-related inquiries, independently assessing issues, determining appropriate solutions, and delivering clear, user-friendly support to field managers and People & Culture partners Troubleshoots complex LMS issues including login challenges, course accessibility, browser/device compatibility, and completion errors; resolves issues independently or escalate appropriately to the LMS vendor, IT, or HRIS Generates, analyzes, and distributes training reports related to completions, overdue training, compliance requirements, and operational needs; identifies risks, gaps, or inconsistencies and supports leaders with actionable insights Partners cross-functionally with global Learning and HRIS teams, as well as IT, Instructional Designers, and Field Learning leadership to ensure learning assignments, publishing standards, and system configurations align with LMS standards and real-world operational workflows Supports system updates, enhancements, and testing by identifying potential impacts, validating functionality, and ensuring continuity of training delivery; exercises sound judgment during audits and training validations to ensure records are accurate, complete, and defensible Reporting Relationship: The LMS Specialist reports to the Senior Manager of Learning Development & Optimization Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience: The combination of education and professional experience must exceed 5 years: In a technical role: Requires 5 years of experience engaged in delivering LMS programs A bachelor's degree in a program related to the functional area can count for 3 of the 5-year requirement In the industry: 3-5 years of Hospitality, F&B and/or Retail experience Specialized Training: Training that leads to knowledge of eLearning formats such as SCORM, MP4, and HTML5 Specialized Skillset/Competencies/Traits: Demonstrated experience working with an LMS (e.g., Axonify, Workday Learning, Cornerstone, Docebo, SuccessFactors, or similar) Familiarity with HRIS data fields and how HR system information flows into an LMS Strong independent judgment, problem-solving, and critical thinking to identify issues, resolve data and system challenges, and continuously improve learning operations in support of business priorities Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred Exceptional customer service and communication skills Strong attention to detail; familiar working with digital systems and data entry Ability to follow structured processes, maintain consistency, and meet deadlines Proficient in Microsoft Office; tech-savvy with the ability to learn new systems quickly and teach others Business acumen with the ability to understand the long-term implications of Learning & Development planning and to advance the organization's goals Demonstrated ability to understand the needs of the business, stakeholders, the employee population and individual circumstances Demonstrated history of creating and maintaining positive work environments Location: This role is based at the North America Support Center in Bethesda, MD Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Field Service Rep We are in search of a Field Service Representative who works with customers in the multi-family housing industry to provide operational solutions for their maintenance supply needs. The FSR supports inventory management, placing orders, product consultation and problem solving. He or she will serve as the customer's primary operational contact and will ensure complete satisfaction with deliveries, products, and services. Responsibilities Include: Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property managers, service managers, engineers, etc.) Travel daily throughout MD, DC, and VA to assigned customer locations. Manage inventory levels at customers' shops including cycle-counting inventory, and either ordering product from Daycon Products or T2 vendor as required to bring inventories back in line or placing 'pick-up' orders to fix any overstock positions or incorrect product. Provide order information in a timely fashion, to allow the highest level of coordination with the Daycon distribution team. Support with ensuring timely and accurate deliveries. Execute the Onsite Properties script to include review of seasonal items, review of special projects and special orders; Partner with Outside Sales as needed to ensure alignment and opportunities for account growth. Work with Onsite Properties detailer team to set up new client shops as required. Partner with Daycon Procurement team to ensure the accuracy of stocking positions on hardware. Maintain and update the accuracy of onsite labels. Provide reports and information as requested in a timely manner. Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement. The Ideal Candidate Will Have: 1-3 years of experience with trade work, such as plumbing, electrical, HVAC Ability to professionally engage with customers in the field and by phone. Willingness to spend the majority of your workday with local travel throughout MD, DC and VA Computer proficiency includes Outlook, Word, and basic Excel. Keen attention to detail and organizational skills Basic math skills - multiplication, division, fractions Effective oral and written communication skills Ability to work independently and as a team. A valid Driver's License and safe driving history Frequent sitting, standing, and walking. Occasional lifting of up to 50lbs, rare push/pull of up to 75lbs. stand Compensation & Benefits The pay range for this role is $50,000-$55,000/year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** . BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

Clearance Requirement: Active TS/SCI; CI-poly eligibility as directed Salary Range: $120,000 - $180,000 Job Description: Mission Essential is seeking a Sr Technical Editor to serve as the senior editor for serialized counterintelligence (CI) and counterterrorism (CT) analytic products. Ensure all finished intelligence complies with agency publication standards, style guides, security classification marking rules, and DoD/DA/IC directives; manage templates across product lines; coordinate scheduling and dissemination; and represent the Government customer in interagency forums. Key Responsibilities: · Review and finalize intelligence products for grammar, punctuation, clarity, logic, consistency, and adherence to classification caveats/portion markings, ensuring alignment with national/DoD/DA guidance and ACIC standards. · Maintain, modify, and improve templates for ~15 product lines and sub-product lines, supporting products that range from 2 to 100+ pages. · Plan and supervise editorial workflows that support production of 500+ formal analytic products annually; coordinate schedules and dissemination with authors, editors, web developers, and Government stakeholders to meet weekly/periodic output requirements. · Amend tables, tone boxes, and graphics so they are consistent with the accompanying text and presentation standards; ensure proper layout and metadata for external-facing ACIC publishing. · Represent Government Customer in meetings with internal and national-level intelligence agencies to resolve technical publication issues, electronic dissemination standards, and to conform with DoDIIS requirements. · Collaborate with authors and SME stakeholders to refine narrative structure, scope, and purpose; research content and enforce IC style/vocabulary consistency (ICDs 206/209/501/710, as applicable to agency practice), negotiating further revisions as needed to achieve publication quality. · Edit, design, and manage content for multimedia intelligence publications (internal/external), ensuring formatting and electronic dissemination meet established policies and external-facing site requirements. Minimum Qualifications · TS/SCI clearance (active); CI-poly eligibility · Demonstrated experience reviewing and finalizing IC/DoD intelligence products with classification and style guide compliance, and ability to formalize final products IAW established policies. · Proven capability to modify templates across ~15 product lines, producing items from 2-100+ pages while meeting weekly/periodic cadences (e.g., ASR and other serialized products). · Ability to coordinate production and dissemination for high-volume outputs (e.g., ~500+ formal products/year), working across editorial and technical teams. Minimum Education Qualifications: · High school diploma and 20 years of relevant experience with at least a portion of the experience in the last two years OR · Associate degree and 16 years of relevant experience with at least a portion of the experience in the last two years OR · Bachelor's degree and 14 years of relevant experience with at least a portion of the experience within the last 2 years OR · Master's degree and 12 Years of relevant experience with at least a portion of the experience within the last 2 years. Preferred Qualifications · 12+ years editorial experience (Master's +12 or Bachelor's +14) managing complex intelligence publishing pipelines; advanced knowledge of IC/DoD editorial standards and structured analytic tradecraft. · Demonstrated leadership in interagency publishing standards (DA/NGIC/DoDIIS), and in building/editing multimedia content for external dissemination. · Experience implementing two-pass QA/QC processes, redline/version control, and production dashboards tracking cycle time and defect rates.

* Processing of high-volume accounts payable invoices in a timely, accurate, and efficient manner. * Coding such items as invoices, vouchers, expense reports, check requests, etc. with correct codes conforming to standard procedures to ensure proper entry into the financial system. Attaching the corresponding purchase orders to incoming invoices with all supporting documentation. Handling PO invoices inclusive of 2 and 3-way matching. Investigates and resolves problems associated with processing of invoices and purchase orders. Handling vendor correspondence via phone or email. Receiving, researching, and resolving a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. Filing, maintaining, and distributing accounting documents, records and reports. Assisting AP lead with necessary duties assigned as required, including supporting the department's effort to implement supplier ACH payments. Assisting with monthly status reports and monthly closings. Performing other duties as required to support Accounting Department. This role is on-site at our Manassas facility. Minimum Requirements: Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate). Excellent written and verbal communication skills. Strong organizational skills; must be detail oriented. Ability to multi-task. Open to change and willing to learn new skills. Ability to follow up on pending issues. Ability to meet deadlines. Understanding and adherence of internal controls to maintain financial security. Must be a US Person. Preferred Requirements: 1-3 years accounts payable or general accounting experience. SAP experience preferred 3-5 years of AP experience in a government contracting environment. Background with payables and receivables.

Oracle Fusion Application Support (M-F 9am-5pm EST) Lead the support of Oracle Fusion SCP modules ( Specifically Oracle Demand Management Cloud) and other SCM Modules. Collaborate with business stakeholders to understand their requirements and translate them into functional specifications. Configure Oracle Fusion SCP (Specifically Oracle Demand Management Cloud) applications to meet business requirements and ensure optimal performance. Provide expertise in the design and development of SCM processes and solutions. Conduct system testing, user training, and support during the Roll out phase. Troubleshoot and resolve issues related to Oracle Fusion SCP (Specifically Oracle Demand Management Cloud) applications. Develop and maintain documentation for system configurations, processes, and procedures. Stay updated with the latest Oracle Fusion SCP features and functionalities to provide recommendations for improvements. Ability to work independently and as part of a team.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 and Development Level 2 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. The Help Desk Technician provides Tier I and Tier II technical support to end users in support of mission-critical government systems. This role is responsible for responding to user incidents and service requests, troubleshooting hardware and software issues, and documenting resolutions within the service management system. The Help Desk Technician ensures timely, professional customer support while adhering to established procedures, service level agreements (SLAs), and security requirements in a cleared environment. This position is contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier I and Tier II technical support for end users, resolving incidents related to hardware, software, and system access. * Receive, log, track, and manage service tickets in accordance with established ITSM processes and SLAs. * Diagnose and troubleshoot technical issues, escalating unresolved or complex problems to higher-tier support as appropriate. * Communicate clearly and professionally with users regarding issue status, resolution steps, and follow-up actions. * Document incident resolutions, troubleshooting steps, and knowledge articles to support continuous improvement. * Support account management activities, including password resets, access requests, and basic system configuration. * Ensure compliance with security policies, procedures, and operational standards when handling user requests. Minimum Education and Qualifications - Journeyman Level: * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field * Required Experience: * Minimum of 5+ years of experience providing customer support, technical troubleshooting, and service ticket management. * Experience supporting users in an IT service desk or help desk environment. * Strong customer service, communication, and documentation skills. * Preferred Experience: * CompTIA A+ * CompTIA Network+ * ITIL Foundation or equivalent certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a VIP Support Technician to join us. The VIP Support Technician provides dedicated, high-priority IT support to senior Department of Defense (DoD) personnel, including General Officers, Senior Executive Service (SES) members, Presidential Appointees (PAS), and other designated VIPs. This role ensures rapid incident resolution, proactive system maintenance, and seamless IT service delivery across classified and unclassified networks. Duties and Responsibilities: Deliver Level II “Gold” and Level III “Platinum” support to VIP users, including on-site and remote troubleshooting for NIPRNet, SIPRNet, and higher classification systems. Provide 24x7x365 support, including after-hours and emergency response, for VIP incidents and service requests. Conduct daily wellness visits to Level III VIPs to proactively identify and resolve IT issues. Support VIP travel by provisioning and testing mobile and secure communications equipment (e.g., DMCC, WINDAR-S). Install, configure, and maintain desktop and mobile devices, including secure systems and COMSEC equipment. Maintain and manage Home Kits and on-base residence IT setups for VIPs. Coordinate with internal and external support teams to ensure cradle-to-grave ownership of VIP tickets. Document incidents and service requests in the Ticket Management System (TMS) (e.g., ServiceNow). Provide training and user support for unified communications, remote access, and secure mobile platforms. Ensure compliance with cybersecurity protocols, including data-at-rest encryption and classified spillage remediation. Maintain bench stock of pre-configured equipment for rapid deployment. Qualifications Required Skills/Certifications: Clearance: Top Secret with SCI eligibility. Experience: Proven experience supporting senior leadership in a DoD or federal IT environment. Strong troubleshooting skills across Windows, mobile, and secure systems. Familiarity with VIP support protocols and high-urgency service delivery. Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications Skills: Excellent communication and customer service skills. Ability to work independently and under pressure. Proficiency with remote support tools (e.g., DameWare), TMS platforms, and mobile device management systems. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job Description About Our Organization DASA DE&C manages the Army's Security Assistance and Armaments Cooperation programs that engage allies and partners across the full spectrum of Army acquisition to achieve force dominance. We lead the U.S. Army Security Assistance Enterprise (ASAE), providing leadership, resource management and policy oversight. We build the capabilities of allies and partners, strengthen relationships with our foreign partners, and strengthen the U.S. industrial base. Position Overview As an Associate IT Support Specialist, you will be a key member of the Information Management Office (IMO), providing direct, hands-on technical support for all DASA DE&C personnel. This role is focused on resolving user-facing technical issues and assisting with the daily administration of IT hardware, software, and network access under the guidance of senior staff. You will be a primary point of contact for troubleshooting user issues and will learn to interface with enterprise-level service providers like DISA and the Joint Service Provider (JSP). This is a non-inherently governmental function performed under the direction of government leadership, where you will apply and grow your understanding of Department of War and Department of the Army IMO procedures. Core Duties and Responsibilities Desktop and User Support: Provide Tier 1 technical support for workstations, printers, and peripherals. Troubleshoot and resolve common hardware, software, and network connectivity issues on both NIPRNet and SIPRNet environments. Account and Access Management Support: Assist in preparing System Authorization Access Requests (SAARs) for government review and approval. Help with the creation, modification, and termination of user accounts for networks and mobile devices as directed. Wireless Systems Support: Assist in the management of government-furnished wireless systems and accounts. This includes supporting the issuance and recovery of mobile devices (e.g., cell phones, tablets), helping with account setup and configuration, and providing basic user support for connectivity issues. Hardware Lifecycle Support: Assist with the full lifecycle of IT assets. Help receive, image, and issue new computers and mobile devices; maintain accurate inventory records under supervision; and prepare outdated equipment for disposal. Conference and VTC Support: Assist in the setup, operation, and troubleshooting of audio-visual (AV) equipment for meetings and conferences. Provide technical support for unclassified and secure video teleconferences (VTC/SVTC). Network and Security Coordination: Support the technical liaison between DASA DE&C users and enterprise service providers (e.g., JSP, DISA, NEC). Assist in tracking and reporting workstation compliance with security directives. Essential Requirements Security Clearance: Must possess and maintain a current Secret security clearance. Education: Bachelor's degree in Information Technology, Cybersecurity, or a related field is required. Experience: A minimum of three to five (3-5) years of professional, hands-on experience in an IT help desk or desktop support role. Exposure to a DoW or U.S. Government environment and its IT procedures is highly desirable. Skills: Proficiency in troubleshooting Microsoft Windows operating systems and the Microsoft Office suite. Familiarity with Active Directory for user account management. Ability to follow procedures to troubleshoot hardware, software, and peripherals in both NIPRNet and SIPRNet environments. Working knowledge of network access request procedures (SAARs). Excellent communication and customer service skills. Preferred Certifications Required: CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must be obtained within 6 months of hire. Highly Preferred: CompTIA A+, CompTIA Network+. Preferred: Relevant Microsoft certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate). Work Environment Location: This position is located in Arlington, VA. Schedule: This is a full-time, on-site position supporting daily operational rhythms. Remote work for this position is not authorized. Travel: May be required up to 10% of the time to CONUS locations for temporary duty (TDY). Collaboration: This role requires constant, direct collaboration with users across the organization, government leadership, and external IT service providers.

Apply Description Minimum Education: Associate's degree in computer related field or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience per CSWF certification requirements. Minimum Experience: Three (3) years' experience interfacing with users who perform systems and software engineering. Individual shall have experience with IT service desk workflows and supporting applications including remote support tools and ticket management tools. Experience shall demonstrate efficient and proper record keeping of reported incidents and associated resolutions. Applicant must be a US citizen and hold an active DoD Secret clearance

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D About the job Washington, District of Columbia Job Description Responsibilities: Foster and exemplify customer-first service. Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed. Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate. Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk. Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods. Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters. Assist with occasional one-on-one user training. Initiate, complete, and follow-through with all assigned and self-generated tickets. Maintain IT Asset Management database to ensure it is kept current and accurate. Build firm standard PCs and laptops per firm guidelines. Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines. Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received. Serve as a vendor contact for all printer problems. Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program. Provide setup and support of remote access and two-factor authentication software (MFA). Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention. Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group. Provide assistance with audio visual/teleconferencing setups, including: Laptop/projector connections. TVs including Plasma, LCD, or LED Support and maintain over 20 conference rooms including a conference center with 100 plus capacity. Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom. Install and beta test new technology, and, assist with telecom-related issues as necessary. Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices. Install and test new hardware and software technology. Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers. Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled. Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers. In rotation with other local IT staff, serve as 24/7 on-call emergency technician. Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user. Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms. Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period. Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director. Qualifications: Customer service is paramount in this role. The candidate should have a desire to provide excellent customer service. Several years of law office support experience is desired. Experience should be specific to providing technical support to the firm's users. A working knowledge of legal applications including document management systems is also highly desired. Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required. Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus. Additional understanding of printers, remote access tools and mobile devices are required. A basic understanding of network engineering and IP-based telecommunications is required. This position involves overtime and/or shifts on weekends or corporate holidays when necessary. Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices. Excellent organizational skills, customer service, and desk side support skills are required. The successful candidate must be self-motivated and possess a high attention to detail. Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills. This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels. Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers. This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.