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Technical support representative jobs in Fruit Cove, FL

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  • Mobile Customer Support Representative

    Expedia Cruises 4.7company rating

    Technical support representative job in Jacksonville, FL

    Job Brief: As North America's largest retail travel agency franchise, Expedia Cruises is a full-service leisure travel agency anchored by our deeply passionate expertise for air, land, and sea vacations. Backed by the most powerful travel brand in the world - Expedia - we've thoroughly integrated their massive brand presence, state-of-the-art technology, unrivaled marketing, and distinguished supplier relationships to become Expedia's cruise experts. Our network includes over 290 independently owned franchise locations and more than 6,100 Vacation Consultants in Canada and the United States. As part of the Expedia family of brands, we're able to leverage billions of dollars in buying power to provide our customers with a complete range of vacation products at exceptional value. Each Expedia Cruises location helps customers book All-Inclusive Resorts, Coach & Rail Tours, Vacation Packages, Homes & Villas, Insurance, Flights, Hotels, and Activities. We are seeking a mobile customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. Responsibilities: Generating sales leads. Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. Managing incoming calls. Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. Establishing data entry standards by continually updating filing systems to improve data quality. Building good relationships with customers. Resolving complaints and following up on resolutions. Adhering to best data management practices and maintaining a high standard of accuracy and efficiency. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Skills Required: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management. Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. Good communication skills and the ability to collaborate with staff members. Familiarity with CRM tools. Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.
    $31k-37k yearly est. 60d+ ago
  • Full Time Customer Support Representative

    Nuvision 4.3company rating

    Technical support representative job in Jacksonville, FL

    Benefits: Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Training & development Flexible schedule We are a dynamic communications and sales firm partnering with the industry's leading clients to create seamless solutions for damaged auto glass. Our mission is to help customers through every step of the process, from setting up claims to ensuring their auto glass needs are fully resolved. Job Description: We are seeking a dedicated and customer-focused Customer Support Representative to join our team. Each of our new Customer Support Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. In this role, you will: Assist customers in setting up and managing glass claims, ensuring a smooth process from start to finish. Conduct windshield inspections and schedule appointments for our skilled glass installers. Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines Promote our services and address any customer concerns, providing exceptional support throughout. Requirements: Strong communication and interpersonal skills. A proactive attitude and the ability to handle customer inquiries efficiently. Organizational skills to manage schedules and follow up on claims. Reliable and always willing to go above and beyond Ability to learn from others and work in a team-based environment Previous customer service experience is a plus but not required-we're happy to train the right candidate! Schedule: Day shift Monday to Friday Weekends as needed Compensation: $800.00 - $1,200.00 per week
    $800-1.2k weekly Auto-Apply 60d+ ago
  • Computer Field Tech Position-Jacksonville FL

    BC Tech Pro 4.2company rating

    Technical support representative job in Jacksonville, FL

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Support Technician, Alternative Certification/Highly Qualified

    Duval County Public Schools 4.2company rating

    Technical support representative job in Jacksonville, FL

    Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned. Probation: Six (6) months Qualifications Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area. Promotional requirements: NA Licensing: Depending upon assignment, a valid Florida Driver's License may be required prior to appointment and must be maintained during employment in this class. Knowledge, Skills, and Abilities Knowledge of administrative practices, methods, and procedures relating to administrative support areas Knowledge of research and statistical methods and techniques Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills Strong oral, written, and interpersonal communication skills Strong data research, compilation, analysis, and presentation skills Strong calculator, personal computer, fax, and office equipment operation skills Ability to resolve work related problems or complaints Ability to use judgment in search for solutions or improvement to work processes Ability to coordinate work activities Ability to research and compile data, prepare written reports and correspondence Ability to interpret laws, rules, and regulations Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment Ability to read, understand, and apply job-related rules, policies and procedures Ability to prepare reports
    $42k-56k yearly est. 7d ago
  • IT Support Specialist

    Iventure Solutions 3.7company rating

    Technical support representative job in Jacksonville, FL

    Job DescriptionDescriptionIn this role you will and support, install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites. Position OverviewBenefits and Perks of working here as an IT Support Specialist: WFH Flexibility Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year Focus on Work/Life Balance We match 4% on your 401K Comprehensive benefits package which includes paid life insurance and paid long-term disability Peerfit membership - providing free sessions at local gyms and studios Paid maternity, paternity and foster leave Paid certifications and training days, virtual lab for hands on training Career path road-mapping $200 spend in our iVenture Company Store on your anniversary year with us! Quarterly team outings Real culture initiatives and recognition, not just pizza parties 360-degree feedback. You talk, we listen. iVenture is nationally certified as a "Great Place to Work" by our team because of our commitment to an employee-focused culture. What you will be doing as an IT Support Specialist: Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support. Monitor Windows server and server application performance and resolve issues. Support Microsoft Windows server technologies - latest operating systems, exchange, DNS and Active Directory Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues. Produce, maintain and update technical documentation. Typical Week: 20% Windows server support, 60% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings You're a great candidate if you have... Bachelor's Degree, business related field preferred, or equivalent experience 1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment. Specifics include: All current Microsoft Desktop Operating Systems Microsoft Windows Server and Exchange server/enterprise mailing systems (latest OS) Active Directory Experience with XenApp/RDS or other VDI technologies preferred, but not required. Microsoft Certified Professional Status (MCSE or MCITP) preferred Flexibility to accommodate after-hours and weekend client and team member needs Strong communication skills both verbal and written Excellent customer service skills Additional Information: Valid driver's license and insurance with reliable transportation. This position will require infrequent local travel. Smoking is prohibited at all client sites and iVenture offices
    $41k-67k yearly est. 6d ago
  • Customer Support Technician

    Cook Systems 4.3company rating

    Technical support representative job in Jacksonville, FL

    Launch Your Career with Cook Systems Since 1990, Cook Systems-a certified veteran-owned IT consulting firm-has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust-and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support. In this entry-level role, you will diagnose and resolve issues using established procedures and escalate complex problems to higher-level technical support when necessary. Your primary goal will be to assist in resolving application, hardware, and software problems efficiently. Responsibilities: Provide Tier I support for software and hardware issues. Diagnose and resolve problems using documented procedures and checklists. Enter call data into a tracking system accurately and promptly. Escalate unresolved issues to higher-level technical support professionals. Assist in the resolution of application, hardware, and software problems. Work under the general direction of more senior customer service representatives, supervisors, or managers. Qualifications: Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience. 0 to 1 year of IT work experience in computer systems or support. Demonstrated working knowledge of basic hardware and software products. Strong problem-solving and troubleshooting skills. Ability to function independently under general supervision. #Ll-Onsite Why Work with Us At Cook Systems, we don't just offer jobs-we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one. Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you. Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum-because your family's security matters. Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way. Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard. Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months-because long-term success deserves a strong foundation. At Cook Systems, you're not just an employee-you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems. #IND1 #LI-CS1
    $48k-72k yearly est. Auto-Apply 31d ago
  • IT Support Specialist

    Seaside Charter Schools 3.8company rating

    Technical support representative job in Jacksonville, FL

    Job Summary: The IT Support Specialist will provide high-level technical support to staff and contractors. Duties/Responsibilities: Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements Provides technical support identifying, investigating, and resolving users' problems with computer software and hardware. Applies knowledge of computer software, hardware, and procedures to solve problems Works to research and resolve problems Work to explain issues and recommend any modifications needed Arrange service by software or hardware vendors to repair or replace any defective products Develops and communicates IT projects and goals Maintains knowledge of technology innovations and trends Required Skills/Abilities: Knowledge of subject content Strong oral, written, and interpersonal and customer service skills Strong time management skills Strong organizational skills Strong analytical and problem-solving skills Superior understanding of computer hardware and software systems Ability to explain technical issues to technical and non-technical employees Able to travel to all three campuses Education and Experience: Bachelor's degree in Computer Science or related field, or equivalent experience, required At least 4 years of experience required Physical Requirements: Prolonged periods of sitting Able to lift up to 15 pounds
    $39k-69k yearly est. 60d+ ago
  • IT Support Specialist

    Convo Communications 4.2company rating

    Technical support representative job in Jacksonville, FL

    About the role The IT Support Specialist plays a critical role in ensuring seamless technology operations across Convo's global network. Operating primarily on-site in a collaborative environment, this position supports the technical needs of internal staff, remote Video Interpreters (VIs), and global customers by troubleshooting hardware, software, and SaaS applications while proactively optimizing systems for performance, reliability, and security. This role partners closely with Customer Success, Sales, Product, and Operations teams to deliver exceptional technical support and service, and it is instrumental in Convo's mission to transform how the world connects. Regular on-site attendance is required (Monday through Friday, 9:00 a.m. - 5:00 p.m.), with occasional remote work during on-call rotation for evenings and weekends to support urgent operational needs. Occasional travel may also be required to support call centers, infrastructure projects, or technology rollouts. What you'll do Global Support & Operations Provide technical support across time zones using a follow-the-sun model, ensuring seamless 24/7 operations and effective handoffs Engage with a diverse, global workforce and customer base with cultural sensitivity, inclusivity, and clear communication Partner with the project manager and cross-functional teams to support technology rollouts in new regions and evolving markets Technical Support & Troubleshooting Deliver end-to-end support for internal staff, remote VIs, and customers across hardware, software, and SaaS environments Monitor support channels (e.g., Slack, VP, email, ticketing systems) and respond promptly to issues, escalating when necessary Proactively identify, diagnose, and resolve recurring issues to minimize downtime and optimize system performance Incident, Ticket & Escalation Management Manage high-volume tickets in JIRA or similar systems with timely responses, accurate documentation, and SLA compliance Define escalation workflows and partner with Product and Engineering teams to resolve complex technical issues Track incident trends, recommend preventive solutions, and maintain clear communication throughout resolution Systems, Infrastructure & Security Install, configure, and maintain workstations, laptops, mobile devices, and remote management tools across multiple environments Coordinate equipment setup, shipping, and retrieval for employee onboarding and offboarding, ensuring devices are properly prepared, secured, and deployed Support infrastructure at call centers and remote sites, including occasional travel for deployments or maintenance Assist with internal and external security audits, implement compliance measures, and maintain secure IT operations Customer Experience & Cross-Functional Collaboration Provide Tier 2/3 support for customers and VIs, ensuring timely resolution and a seamless user experience Collaborate with Sales and Customer Success teams on pre-sales technical conversations and post-deployment support Serve as a trusted technical partner to non-technical departments, contributing to cross-functional projects and initiatives Documentation, Assets & Continuous Improvement Create and maintain IT knowledge bases, troubleshooting guides, and user self-service resources Manage the full lifecycle of IT assets and licenses - including provisioning, assignment, returns, reimaging, and deactivation Contribute to process improvements, automation, and mission-aligned initiatives that enhance service quality and efficiency Qualifications Minimum Requirements Minimum of 3 years of IT support, help desk, or technical operations experience Advance knowledge of both Apple (mac OS) and PC (Windows) operating systems, including configuration, troubleshooting, and deployment Minimum 1-2 years experience with Google Workspace administration, JIRA or similar ticketing systems, and enterprise SaaS environments Proficiency with remote device management tools, remote desktop support, and device monitoring solutions Proven ability to diagnose, document, and resolve complex technical issues across a diverse global workforce Excellent communication, collaboration, and problem-solving skills with the ability to work cross-functionally with non-technical stakeholders Strong organizational skills with high attention to detail and the ability to manage multiple priorities in a fast-paced environment Availability for on-site work Monday through Friday, 9:00 a.m. - 5:00 p.m., with occasional on-call remote support during evenings or weekends ASL fluency or experience working with the Deaf and Hard of Hearing community is highly desirable Additional Requirements Must have reliable transportation for daily commuting to the primary worksite. Reliable high-speed internet connection for remote on-call support. Must have the ability for occasional travel < 10%.
    $37k-67k yearly est. 60d+ ago
  • IT Help Desk Technician

    Jinko Solar U.S. Industries Inc.

    Technical support representative job in Jacksonville, FL

    Job Description Department: IT Department Job Title: Help Desk Technician What You'll Be Doing as Help Desk Support Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast-paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility. Job Duties & Responsibilities: Provide first-level support for Microsoft Windows desktop environments. Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access. Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices. Set up user accounts, permissions, and profiles in accordance with company policies. Support Microsoft 365 applications, email, and collaboration tools. Install, configure, and manage network and local printers. Utilize ticketing and remote support tools to respond to user requests efficiently. Document all work performed, including troubleshooting steps and resolutions. Escalate complex issues to senior IT staff when necessary and follow through to resolution. Provide guidance to users on technology best practices and cybersecurity awareness. Assist with inventory management, asset tracking, and IT onboarding for new employees. Participate in a scheduled on-call rotation to support a 24/7 operation when required. Key Requirements & Competencies: Associate's or bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. Strong understanding of Microsoft Windows desktop environments. Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP). Strong problem-solving abilities and eagerness to grow technically. Excellent customer service skills; patient, professional, and solution oriented. Ability to work independently and collaboratively within a team. Ability to manage multiple tasks in a fast-paced environment. CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required. Place of Job in the Organizational Structure: Reports to the IT Manager.
    $34k-56k yearly est. 12d ago
  • IT Help Desk Technician

    Jinkosolar Holding Co., Ltd.

    Technical support representative job in Jacksonville, FL

    Department: IT Department Job Title: Help Desk Technician What You'll Be Doing as Help Desk Support Assist users in resolving issues with PCs, desktop applications, antivirus software, smartphones, and printers. Work in a fast-paced environment alongside a dedicated team of IT professionals supporting a 24/7 manufacturing facility. Job Duties & Responsibilities: * Provide first-level support for Microsoft Windows desktop environments. * Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user access. * Install, configure, and maintain desktop computers, laptops, peripherals, and mobile devices. * Set up user accounts, permissions, and profiles in accordance with company policies. * Support Microsoft 365 applications, email, and collaboration tools. * Install, configure, and manage network and local printers. * Utilize ticketing and remote support tools to respond to user requests efficiently. * Document all work performed, including troubleshooting steps and resolutions. * Escalate complex issues to senior IT staff when necessary and follow through to resolution. * Provide guidance to users on technology best practices and cybersecurity awareness. * Assist with inventory management, asset tracking, and IT onboarding for new employees. * Participate in a scheduled on-call rotation to support a 24/7 operation when required. Key Requirements & Competencies: * Associate's or bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. * Strong understanding of Microsoft Windows desktop environments. * Familiarity with Active Directory, Microsoft 365 administration, and basic networking concepts (TCP/IP, DNS, DHCP). * Strong problem-solving abilities and eagerness to grow technically. * Excellent customer service skills; patient, professional, and solution oriented. * Ability to work independently and collaboratively within a team. * Ability to manage multiple tasks in a fast-paced environment. * CompTIA A+, Network+, or Security+ certifications are valued for the foundational expertise they represent, though they are not required. Place of Job in the Organizational Structure: Reports to the IT Manager.
    $34k-56k yearly est. 11d ago
  • Helpdesk Technican

    052&&Polarson GG

    Technical support representative job in Jacksonville, FL

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    $34k-56k yearly est. 60d+ ago
  • IT Support Specialist-Copy

    Awesome Demo Account

    Technical support representative job in Jacksonville, FL

    Company Name in Bold and Italic is a full-service electronics manufacturing services (EMS) provider of wire, cable and higher level builds. We're looking for experienced and motivated individuals in the following area: Project Manager Utilizing the entire arsenal of skills and talents, you will plan, direct and coordinate the implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals. This will entail tracking and reporting the progress internally & externally. Working in conjunction with all departments, we will rely on you to perform the following: Facilitates the definition of project scope, goals and deliverables. Confers with leadership team and necessary project staff to define work plans & resource requirements, assignment of duties, responsibilities and scope of authority. May communicate and negotiate project/requirement changes with customers as needed. Develops full scale project plans with the assistance of project teams. Plans and schedules project timelines and ensures project documents are complete, current and stored appropriately. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews project proposals and assists and directs with establishing timeframes, budgets, procedures, performance standards and resources for various project phases. Reviews status reports and deliverables prepared by project personnel and modifies schedules or plans as required. Ensures project standards are consistent and met. Identifies potential obstacles/concerns and minimizes risk on project(s). Understands division financial goals and performance objectives; capable of conducting financial analysis of projects. Develops, tracks, monitors and reports progress of project(s) to all stakeholders. Presents challenges and proposes solutions. Communicates difficult/sensitive information tactfully. Confers with project personnel to provide technical advice and to resolve problems. Implements and manages project changes and interventions to achieve project outputs. Provides supervision and guidance, as necessary, to project resources. Provides project evaluations, assessments and lessons learned along with results. Coordinates project activities with requirements of government regulatory or other governmental agencies. Qualifications: Bachelor's degree in related field; BS preferred. 4+ years related experience and/or training. Knowledge of theoretical and practical aspects of project management. Experience with MS Project. Experience in managing people, risk management and change management. Ability to identify, implement, and execute to any regulatory body requirements (FDA, ISO, etc.). Preferred Skills: Experience applying Lean principles preferred. Accredited Green Belt and/or Black Belt Certifications preferred. PMP Certification preferred. Benefits: Nortech Systems, Inc. offers its employees: 401(k) program with Company match. Health, dental and vision insurance is available to all employees working 32 hours per week or more. Life insurance. Paid Time Off (PTO) and paid holidays for full-time employees. Employee Assistance Program (EAP). And much more!
    $34k-56k yearly est. 60d+ ago
  • Desktop Support Technician I

    Nuaxis Innovations 3.9company rating

    Technical support representative job in Jacksonville, FL

    \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Desktop Support Technician I** for a Part Time position. **Position Summary** The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. + **Key Responsibilities** Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals. + Diagnose and resolve hardware and software issues in a timely manner. + Install, configure, and maintain operating systems, applications, and security tools. + Assist with onboarding and offboarding of employees, including device setup and account provisioning. + Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing syste + Collaborate with IT team members to escalate complex issues and implement solutions. + Ensure compliance with organizational IT policies and security standards.Support remote users and troubleshoot connectivity issues via VPN or remote tools. + **Qualifications** Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).Experience: 6 months to 1 year of desktop support or IT helpdesk experience.Technical Skills:Proficiency in Windows and mac OS environments.Knowledge of Active Directory, Office 365, and basic networking concepts.Familiarity with imaging tools and remote support software.Familiarity with ticketing systems such as ServiceNow and Remedy.Soft Skills: Strong communication, customer service, and problem-solving abilities. + **Preferred Certifications** CompTIA A+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation (optional) + **Work Environment** Schedule Flexibility is a plus.Onsite support role.May require occasional travel between office locations. Ability to lift and move computer equipment (up to 50 lbs.). + **Additional Requirements** Security Clearance: Ability to obtain and maintain a Public Trust clearance.Compliance: Must adhere to DOL and federal IT security standards.Work Environment: Onsite or hybrid; may require occasional travel to regional offices. + Ability to lift and move computer equipment (up to 50 lbs.). **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (********************************************************************************** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE
    $33k-43k yearly est. 5d ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support representative job in Jacksonville, FL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: jacksonville,fl Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Ā· end user trouble shooting skills Ā· Installation, configuration and maintenance of windows, hardwares and softwares. Ā· Desktop and laptop installation ,configuration and upgradation Ā· Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************
    $35k-45k yearly est. 5h ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Jacksonville, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $47k-63k yearly est. 16d ago
  • INFORMATION TECHNOLOGY INTERNSHIP

    State of Florida 4.3company rating

    Technical support representative job in Orange Park, FL

    Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:
    $23k-36k yearly est. 46d ago
  • IT Intern

    RF-Smart 4.3company rating

    Technical support representative job in Jacksonville, FL

    IT Helpdesk Internship - Summer 2026US East Office (Jacksonville, FL) We exist to transform our customers and change lives Who We're Looking For The Corporate IT Support Helpdesk Intern is responsible for providing technical assistance and support to internal employees at RF-SMART. This role involves diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner. Details of the Program: Duration: 5/11/2026 - 7/31/2026 Hours: 40 hours/week Pay: $20 per hour What You Bring: Strong written and verbal communication skills Technical expertise An end user-focused approach What You'll Do: Act as the primary point of contact for employees seeking technical support Offer troubleshooting guidance to internal team members Escalate complex issues to higher-level IT teams Maintain detailed records of all support interactions Assist in setting up new devices Ensure software is up-to-date Participate in training on the use of IT tools and applications Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now
    $20 hourly 27d ago
  • Temporary Retail Sales Support

    Maurices 3.4company rating

    Technical support representative job in Jacksonville, FL

    Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 1748-Oakleaf Town Center-maurices-Jacksonville, FL 32222. Ready to help bring feel good fashion for real lifeā„¢ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. Location: Store 1748-Oakleaf Town Center-maurices-Jacksonville, FL 32222 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
    $28k-34k yearly est. Auto-Apply 12d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Jacksonville, FL

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-44k yearly est. 5h ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in Jacksonville, FL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $47k-63k yearly est. 7d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Fruit Cove, FL?

The average technical support representative in Fruit Cove, FL earns between $24,000 and $47,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Fruit Cove, FL

$34,000
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