Technical support representative jobs in Harper Woods, MI

Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.

We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory. Key Responsibilities Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests. Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues. Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on-site support via TeamViewer and Freshservice. Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required. Required Skills & Experience Freshservice - Software High level ticketing experience Microsoft 360 and Windows experience Comp TIA A+ certification Ticketing and Troubleshooting Ability to lift/move up to 50 lbs. (IT equipment).

Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure. **Role** Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required. **Key responsibilities** - Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support. - Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots). - Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity. - Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP. - Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues. - Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting. - Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current. - Maintain accurate ticket updates, asset records, and quick guides for recurring issues. - Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work. **Requirements** - 2-4+ years in IT support/help desk/desktop support. - Strong Windows workstation support; printer/plotter setup and troubleshooting experience. - Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics. - Office 365 support experience; user/account/application troubleshooting. - Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice). - Clear, patient communication; ability to work independently on-site. - Able to lift/move typical IT gear (monitors/printers) 50LB - **Certifications** - Required: CompTIA A+ (or equivalent experience). - Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD. **Nice to have** - Basic scripting (PowerShell) for repeatable tasks. - Experience with CAD peripherals/environments; driver/package deployment familiarity. - ITIL/CompTIA A+/Network+ helpful but not required. **Success measures** - Ticket SLA adherence and first-contact resolution. - User satisfaction/CSAT at Harper. - Uptime/readiness of printers/plotters and CAD workstations. - Accuracy of on-site inventory and asset records. - Quality/coverage of documentation and ticket notes. **Work conditions** - On-site at Harper; occasional short trips to nearby buildings. - Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable). Reports to: IT Manager

Hardware Architecture Basic Qualifications Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program · Minimum of 8 years of experience in an architectural hardware/system role ·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity · Advanced knowledge on ARM based architectures · Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles Preferred Qualifications · Experienced in industrial or automotive (preferred) area (TIER1, TIER2…) · Solid understanding with embedded electronics design constraints · Familiar with system/component design, advanced EE architecture topologies and safety · Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements

Project Description: We are looking for a skilled and detail-oriented Hardware Technician to join our engineering support team. This role is primarily responsible for the installation, configuration, and maintenance of hardware test benches used in product development and validation processes. Responsibilities: - Install, wire, and set up hardware test benches according to engineering requirements and safety standards - Perform regular maintenance, troubleshooting, and repairs on test bench components - Assist engineering teams with hardware integration, diagnostics, and test setups - Maintain inventory of tools, components, and test equipment - Document procedures, configurations, and maintenance logs accurately - Support calibration and functional verification of test systems - Ensure compliance with lab safety protocols and cleanliness standards Mandatory Skills Description: - Associate's degree or certification in Electronics, Electrical Engineering Technology, or a related field - 2+ years of experience in hardware setup or lab support environment - Hands-on experience with wiring, soldering, and using diagnostic tools (e.g., multimeters, oscilloscopes) - Familiarity with automotive or electronics test environments is a plus - Strong attention to detail and problem-solving skills - Ability to work independently and in cross-functional teams Nice-to-Have Skills Description: - Experience working in automotive R&D or validation labs - Knowledge of CAN tools, electronic control units (ECUs), and test automation systems Languages: English: C1 Advanced

At H.W. Kaufman Group, we are looking for a passionate individual aiming to follow a career path in Information Technology Development. Our 12-week summer internship program aims to develop one's business acumen, communication, and leadership skills through real world IT experience. This is a paid summer internship that provides additional learning opportunities for students to learn from and network with executive leadership and fellow interns in a range of departments. This student will be expected to work 40 hours per week, with four days spent in an office setting and one day remote. The IT Developer Intern will gain valuable experience working alongside a team of IT support analysts to provide technical assistance to computer end users, while also developing relevant professional skills. Responsibilities: Develop quotes and policies using specific test cases. Create and revise test cases in Microsoft Excel. Update and fix tickets in Jira. Create new applications or updating existing applications based on user requirements. Participate in peer code reviews to improve the quality of code written by other team members. Create prototypes of new technologies and features for potential incorporation into future products. Debug code to fix errors and improve performance. Learn .NET and/or Salesforce Apex. Qualifications: Enrolled as an undergraduate at an accredited university, actively pursuing a degree with an emphasis on Computer Science, Information Technology, or Information Science Expected graduation: December 2026 or May 2027 Technical proficiency in Microsoft Office applications Previous internship experience is preferred Experience in scripting is a plus About Our Company The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate. In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

TITLE: Head of IT Support (Governance, Security, and Planning) DEPT: Information Technology The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management. Key Responsibilities Lead IT Governance, Security, and IT Planning & Management functions. Develop and enforce IT policies, standards, and compliance frameworks. Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response. Partner with senior leadership to define IT strategy, budgets, and long-term investment plans. Drive IT portfolio management, prioritizing initiatives based on business value and risk. Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization. Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services. Lead disaster recovery, business continuity, and risk management planning. Manage relationships with auditors, regulators, and external partners for security and compliance. Qualifications Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices. Demonstrated ability to align IT strategy with business priorities. Financial acumen in IT budgeting, cost control, and portfolio management. Excellent leadership, analytical, and communication skills. Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field. Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.

We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers. What you will be doing: Dealer-facing Tier 2-style application support Troubleshooting digital sales and marketing platforms Managing and owning cases from intake through resolution Coordinating with vendors and internal teams to resolve complex issues Support Dealer websites and digital storefronts Act as the primary technical and product support contact for dealer customers and vendors Partner with vendors and internal teams to investigate and escalate product issues Utilize ticketing and CRM systems to track issues and identify trends Review and process lead credit or reimbursement requests when applicable Support product pilots, launches, and User Acceptance Testing (UAT) Required Skills: 3+ years in a Dealer support role providing application support and digital support Automotive dealer support is a strong plus but not mandatory Comfortable supporting external customers, not internal employees CRM or lead management tools is needed

Job Description:- Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation What will make a candidate stand out Experience with ticketing systems (Service Now, Smart IT, IT connect etc.) Experience working with executives Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP Experience performing remote control of PCs and video conferencing knowledge SCCM experience Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Tile: Help Desk Support Location: Ann Arbor MI Duration: 3+ months (contract to permanent) Responsibilities: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Primary job functions do not typically require exercising independent judgement. Additional Information To know more about the role, please contact: Monil Narayan ************

POSITION STATUS: Part time 10-month (August - June) REPORTS TO: Principal Responsible for the management of all aspects of Loyola High School's facilities and food service. These duties and the decision-making authority related to such assignments are as established in the working relationship with the president. PRIMARY DUTIES/RESPONSIBILITIES (Technology): -Coordinate and facilitate the efficient, effective, and appropriate use of technology hardware and services. -Maintains local area network including, but not limited to, internet connections, performance metrics, printing services, software updates, and hardware functionality. -Supports applications and enhances the technical skills of the school community as needed. -Manages, administers, and delegates tasks, process, and procedures related to the student information system and related services including, but not limited to, student records management, class scheduling, academic calendar, data harvesting, and internal and external reporting. -Manages and maintains the school bell system. -Manages, maintains, and supports all classroom technology including but not limited to video displays, teacher laptops, and applicable software. -Stays current with computer-based technologies and networks as well as emerging technology and software, especially in the area of education. -Facilitates technology and software vendor relationships. KNOWLEDGE/SKILLS/ABILITIES: -Ability to create, support, and maintain school processes and procedures. -Basic understanding of building systems, including boiler heating systems. -Excellent understanding of security design and protocols to manage and maintain a safe and secure school environment. -Strong understanding of, and ability to resolve issues involving, technical infrastructure, networking and computers (primarily WIN and Chrome OS devices). -Strong understanding of Google and Microsoft products as well as student information systems. -Strong interpersonal skills and personal demeanor that motivates and manages 5 or more direct reports as well as many vendor relationships. -Excellent written and verbal communication skills. -Ability to develop timelines and meet deadlines with a strong attention to detail. -Excellent organizational skills. -Ability to manage multiple tasks concurrently. -Knowledge of Ignatian spirituality and principles of Jesuit education. -High enthusiasm for the mission of Loyola High School. EDUCATION AND EXPERIENCE: -Bachelor's Degree or 2-5 years of experience in related fields and/or school administration.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Years of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. •Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. •Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus. Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality. **The Role** As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support. In order to stay relevant and connected to client delivery, you will devote 20% - 30% of your time delivering for clients utilizing your skills and experience. **New Product Support:** + Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support. + Oversee requirements gathering from stakeholders to supplement technical support and critical thinking. + Work with technology partners to support the delivery life cycle from a business perspective. + Support the business to investigate, triage, and troubleshoot issues leveraging development and technology experience. + Act as a product workstream coordinator, aligning with areas of experience and expertise. + Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation. + Document configuration guidance and instruction for teams to support rollout initiatives. **Ongoing Product Support:** + Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables. + Act as the first point of triage for calculator and configuration items to identify if RSG tickets are needed. + Assess and document business impact of business issues and outages, including affected processes and impacted teams. + Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement. + Drive the process to identify root cause analysis alongside technology teams. + Advocate for system enhancements and business support based on recurring issues and user feedback. + Help draft client communications for business and technology changes as needed. + Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines. + Train product users on new tools and procedures. This role can be held remotely from any location in the United States. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **Qualifications** **The Requirements** + Strong background in product and technology development, with hands-on experience coding pension systems. + Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives. + Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support. + Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients. + Strong interpersonal and client management skills to build and maintain relationships. + Strong organizational abilities and flexibility to work in a performance-driven environment. + Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. + Ability to drive and manage projects and product initiatives. + Desire to learn, accept new challenges, and have fun while doing so. + Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus. + Ability to travel and work extended hours as needed. **Compensation and Benefits** Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). **Compensation** The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year. The role is also eligible for an annual short-term incentive bonus. **Company Benefits** WTW provides a competitive benefit package which includes the following (eligibility requirements apply): + **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) + **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (*********************************************************************************************************** + **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. **EOE, including disability/vets** This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality. The Role As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support. In order to stay relevant and connected to client delivery, you will devote 20% - 30% of your time delivering for clients utilizing your skills and experience. New Product Support: * Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support. * Oversee requirements gathering from stakeholders to supplement technical support and critical thinking. * Work with technology partners to support the delivery life cycle from a business perspective. * Support the business to investigate, triage, and troubleshoot issues leveraging development and technology experience. * Act as a product workstream coordinator, aligning with areas of experience and expertise. * Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation. * Document configuration guidance and instruction for teams to support rollout initiatives. Ongoing Product Support: * Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables. * Act as the first point of triage for calculator and configuration items to identify if RSG tickets are needed. * Assess and document business impact of business issues and outages, including affected processes and impacted teams. * Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement. * Drive the process to identify root cause analysis alongside technology teams. * Advocate for system enhancements and business support based on recurring issues and user feedback. * Help draft client communications for business and technology changes as needed. * Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines. * Train product users on new tools and procedures. This role can be held remotely from any location in the United States. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Qualifications The Requirements * Strong background in product and technology development, with hands-on experience coding pension systems. * Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives. * Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support. * Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients. * Strong interpersonal and client management skills to build and maintain relationships. * Strong organizational abilities and flexibility to work in a performance-driven environment. * Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. * Ability to drive and manage projects and product initiatives. * Desire to learn, accept new challenges, and have fun while doing so. * Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus. * Ability to travel and work extended hours as needed. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year. The role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): * Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) * Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off * Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Job title: IT Field Technician Duration: 12+ months Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Novi, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Job Title: Tile: Help Desk Support Location: Ann Arbor MI Duration: 3+ months (contract to permanent) Responsibilities: • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Documents, tracks and monitors the problem to ensure a timely resolution. • May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Primary job functions do not typically require exercising independent judgement. Additional Information To know more about the role, please contact: Monil Narayan ************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality. The Role As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support. In order to stay relevant and connected to client delivery, you will devote 20% - 30% of your time delivering for clients utilizing your skills and experience. New Product Support: * Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support. * Oversee requirements gathering from stakeholders to supplement technical support and critical thinking. * Work with technology partners to support the delivery life cycle from a business perspective. * Support the business to investigate, triage, and troubleshoot issues leveraging development and technology experience. * Act as a product workstream coordinator, aligning with areas of experience and expertise. * Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation. * Document configuration guidance and instruction for teams to support rollout initiatives. Ongoing Product Support: * Act as the primary business-side contact for reporting and escalating technology issues impacting business deliverables. * Act as the first point of triage for calculator and configuration items to identify if RSG tickets are needed. * Assess and document business impact of business issues and outages, including affected processes and impacted teams. * Document lessons learned and support implementation of preventive measures and outline new product needs for continuous improvement. * Drive the process to identify root cause analysis alongside technology teams. * Advocate for system enhancements and business support based on recurring issues and user feedback. * Help draft client communications for business and technology changes as needed. * Support technology team to disseminate outage and issue resolution notifications, status updates, and timelines. * Train product users on new tools and procedures. This role can be held remotely from any location in the United States. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Qualifications The Requirements * Strong background in product and technology development, with hands-on experience coding pension systems. * Deep understanding of market technology and the ability to connect technology knowledge with business needs and objectives. * Strong analytical, integrative, and problem-solving skills to identify areas of improvement and outline requirements for product support. * Excellent written and verbal communication skills to effectively interact with business teams, technology teams, and internal clients. * Strong interpersonal and client management skills to build and maintain relationships. * Strong organizational abilities and flexibility to work in a performance-driven environment. * Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement. * Ability to drive and manage projects and product initiatives. * Desire to learn, accept new challenges, and have fun while doing so. * Bachelor's degree or equivalent in business, management information systems, human resources management, benefits administration, or related field required; Master's degree a plus. * Ability to travel and work extended hours as needed. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year. The role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): * Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) * Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off * Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.