Technical support representative jobs in Morristown, TN

Knoxville, TN | Helpdesk Technician | Full-time We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will require working onsite in Knoxville and on weekends. This is an excellent opportunity for someone who is energetic and eager to utilize and expand technical skills. Must have experience in technical troubleshooting, customer service with strong decision-making capabilities. Second Shift: 3:30pm - Midnight Third Shift: 11:30pm - 8:00am Due to client request, candidates must be eligible to work in the United States without sponsorship. “Equal Opportunity Employer/Veterans/Disabled”

Desktop Administrator Job Type: Contract to Hire (3-6 months) We are seeking a detail-oriented and customer-focused Desktop Administrator to join our IT team. This role is responsible for delivering outstanding end-user support, maintaining desktop systems, and ensuring timely and accurate resolution of IT support tickets in alignment with established Service Level Agreements (SLAs). The ideal candidate has hands-on experience with Windows 11, Okta, Google Workspace, printer and peripheral support, and general desktop administration. Key Responsibilities Respond promptly to IT support requests and ensure all issues are resolved within defined SLAs. Provide day-to-day desktop support, including troubleshooting hardware, software, and peripheral devices. Maintain and administer Windows 11 workstations, including updates, configurations, imaging, and security compliance. Manage Okta identity and access functions, onboarding/offboarding, MFA configuration, and user access adjustments. Support and troubleshoot Google Workspace (Gmail, Drive, Meet, Docs, etc.). Configure, support, and troubleshoot network and local printers; manage printer queues and print services. Maintain and update IT asset inventory for all devices and equipment. Collaborate closely with the IT team to ensure seamless delivery of technical services. Provide excellent customer service with clear, professional communication to end-users at all levels. Assist with creating and maintaining IT documentation, including procedures, FAQs, and knowledge base articles. Support new-hire onboarding and employee offboarding processes by provisioning accounts, configuring devices, and setting up required tools. Qualifications & Requirements Technical Skills Experience with mobile device management (MDM) platforms such as NinjaOne or Jamf Pro. Familiarity with remote support tools (TeamViewer, NinjaOne, Remote Desktop, etc.). IT certifications preferred (not required): CompTIA A+ Microsoft Certified: Modern Desktop Administrator Google Workspace Administrator Preferred Competencies Strong verbal and written communication skills. Ability to listen, assess issues quickly, and determine effective solutions. High level of professionalism, customer service orientation, and interpersonal skills. Self-motivated with strong initiative and follow-through. Effective time-management skills and the ability to handle multiple priorities. Team-oriented mindset with the ability to work collaboratively. Physical Demands & Work Environment Regularly required to sit, work at a computer, and communicate with others. Frequently required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and use hands/arms throughout the day. Must have adequate vision for close work, distance, color differentiation, depth perception, and focus adjustment. Must be able to lift up to 75 lbs as needed.

IT Support Specialist Onsite • 1st Shift Monday - Friday Type: W2 ongoing contract with potential to extend or hire We're seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who's ready to learn, grow, and make a real impact. You'll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You'll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided. What You'll Do • Deliver first-level technical assistance to field users • Troubleshoot hardware and software issues, including back-office computers and printers • Review and document processes while monitoring performance metrics • Stay current with IT support trends and emerging technologies • Manage and respond to email requests for service • Maintain strong communication, customer service, and a sense of urgency • Handle a high-volume call environment with steady, consistent activity • Participate in occasional special projects What You Bring • Associate's or Bachelor's degree in IT, computer science, or related field • Knowledge of computer hardware, software, and networking fundamentals • Strong work ethic, positive attitude, and high energy • Excellent communication and interpersonal skills • Stable work history • Desire to grow your technical skill set and career This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Role The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects. Primary Responsibilities Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform Manage and prioritize central ticketing queue to ensure timely resolution of issues Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations Walk Guest through problem solving process Determine the best solution based on issues and details provided by Guests Install, modify, and repair computer hardware and software Facilitate and direct resolution with on site technicians or vendors as needed Provide accurate information on IT products or services Follow up and update Guest on status of issues Maintain the highest level of guest service Record events, problems and resolution in logs Identify and escalate situations requiring urgent attention Writing and editing technical documentation Additional special projects as assigned Skills and Abilities Exceptional time management, facilitation, and organizational skills Strong interpersonal skills and excellent verbal and written communication skills Customer oriented and cool under pressure Problem solving mindset Experience with any system support ticketing platform Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software Experience with troubleshooting printers, scanner and various other peripherals Knowledge of networking hardware including routers, switches and VPN appliances Retail industry experience Education and Experience CompTIA A+ certification or ability to earn certification within 1 year of employment Associate's degree in a technology focused area 1-2 years in a customer service focused role

Vaco is hiring Desktop Technicians to support a large-scale Windows 11 upgrade and hardware refresh project. This project will cover several healthcare facilities. Technicians will perform device imaging, hardware deployment, and application setup. Local candidates are preferred to minimize travel, but multiple locations are available. Responsibilities Unbox, tag, and image new devices using standard tools. Perform in-place Windows 11 upgrades and verify successful installations. Install and validate required software using SCCM or other approved tools. Deploy and configure new hardware for end users, ensuring logins, network connectivity, and application access. Document devices, activities, and completion status using provided templates. Follow daily direction from facility leaders and coordinate with the Vaco support team. Qualifications 2 or more years of experience in desktop support, IT field services, or hardware deployment. Strong knowledge of Windows 10 and Windows 11 operating systems. Experience using SCCM or similar deployment and imaging tools. Ability to troubleshoot hardware, software, and connectivity issues. Excellent communication and documentation skills. Ability to work on-site during normal business hours. Details Employment Type: Contract(W2) Duration: Approximately 3-6 months with potential extensions Schedule: Monday through Friday, standard business hours Compensation: 28-33/hr depending on amount of experience Locations: Onsite (Knoxville - Multiple Locations) Desired Skills and Experience Windows 11 upgrade Project

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: * Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. * Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. * Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. * Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. * Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. * Monitor key performance indicators and quality measures for escalations and CFDs. * Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. * Provide thought leadership on serviceability, support readiness, documentation, process, and training. * Guide and support team members in professional development, performance management, and career progression. * Communicate effectively to ensure the team remains informed of company, organization, and team priorities. * Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. * Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. * Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: * 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. * University Degree in IT or a related major. * Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. * Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Responsibilities Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you'll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues. Location: On-site in Clinton, TN Schedule: Full-time, 8am-4:30pm. Must have the ability to work rotating shifts. Day to Day Work Responsibilities: Provide technical support for software, hardware, and network issues via phone, email, and social media tools. Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication. Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed. Support users with requests for information and providing guidance on IT systems and databases. Maintain network records and assisting with documentation, diagrams, and basic system configurations. Collaborate with cross-functional technical teams to resolve service interruptions and improve performance. #TSAImpact Qualifications Basic Qualifications: High School diploma/equivalent and 2-4 years experience. U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. Technical Customer Support experience. Experience supporting Office 365 and common IT platforms. Ability to troubleshoot technical issues. Strong writing and communication skills. Problem-solving ability to diagnose and resolve basic technical issues. Ability to work rotating shifts as needed. Preferred Qualifications: Relevant DHS focused experience. Possess attention to detail and follow-through. High level of professionalism and ability to maintain confidentiality. Demonstrates eagerness to learn and flexible with the ability to multi-task. Detail-oriented, reliable, and organized with the ability to multi-task effectively. Professionalism, discretion, and a commitment to maintaining confidentiality. Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Physical Requirements: Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. Ability to lift 40-50 pounds when installing IT equipment. Ability to push/pull carts to transport equipment. Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Required to have close visual acuity to perform activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range The rate / range per hour below represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. SCA / Union / Intern Rate or Range 24.86 EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Knoxville, TN

Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Infrastructure Technology Support Technician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business. KEY RESPONSIBILITIES: Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments. Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security. Provide one-on-one user training and ensure compliance with company policies. Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications. Manage and prioritize end-user support requests through the Help Desk ticketing system. Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications. Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users. Collaborate with other Corporate IT members and 3 rd party vendors to design, implement, and maintain company-wide IT strategies and standards. Promote and drive adoption of standardized infrastructure, business systems, and best practices. Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness. Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders. KEY SKILLS AND COMPETENCIES: Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred). Experience with system administration, server management, and cloud services (Microsoft 365 / Azure). Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support. Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues. Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking. Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation. Strong written and verbal communication and interpersonal skills; ability to mentor and train users. Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence. EDUCATION AND EXPERIENCE REQUIREMENTS: Post-secondary education in a related field preferred but not required. Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred. Hands-on experience with: Microsoft Active Directory, Windows Server and Win Client OS VMware or another Hypervisor, and virtual server management Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.) Microsoft 365 tenancy Azure, AWS, OCI or other cloud infrastructure Ring Central or other VoIP telephony Demonstrated success in delivering business value through IT-enabled solutions. Strong project management skills with the ability to oversee multiple initiatives simultaneously. Proven vendor management experience. Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable. WORKING CONDITIONS/OTHER: Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday On-call availability for off-shift issues as required. Occasional travel to other facilities may be required. This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%. Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding) Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens. Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities. This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule. Work Location: Onsite - Work from one of our office locations. Clearance: Must be US citizen with the ability to obtain a Public Trust security clearance. Primary Roles and Responsibilities: Provide first-level technical support to end users by diagnosing and resolving basic hardware, software, and network issues. Log all service requests and incidents in the ticketing system and ensure accurate, timely updates. Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams. Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude. Support standard operating procedures and contribute to the overall effectiveness of the service desk. Required Knowledge and Experience: High school diploma or equivalent. 0-2 years of experience in a technical support or customer service environment. Basic understanding of computers, software, and network functionality. Strong interpersonal and communication skills, with an ability to explain solutions in plain language. Preferred Education, Experience, & Skills: Prior help desk or call center experience. Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow. CompTIA A+ or equivalent certification. Strong multitasking and problem-solving skills in a fast-paced environment.

Job Type Full time PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail ). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness . Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. Summary of Position: Answer inbound calls to assist customers with their current and future pet product needs through troubleshooting, discovery, and warranty fulfillment. This role requires sales skills to increase customer loyalty while contributing to company revenue, while working to achieve our mission of being the most trusted pet brands. Responsibilities: · Provide technical support to customers through troubleshooting issues while also giving excellent customer service. · Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer's and their pet needs, including subscriptions. · Follow all policies & procedures to ensure quality & consistency on every customer interaction. · Consistently meet and/or exceed Customer Care Team accountabilities. Qualifications: · HS diploma or GED. · Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center). · Ability to work in-office as needed/when requested. · Have strong critical thinking skills that support PetSafe Brand's culture of continuous improvement. · Excellent problem solving and people skills. · Ability to communicate effectively - both verbally and written. · Computer skills including Windows and multi-system navigation. · Ability to thrive in a busy, fast-paced environment with change. · Keyboarding 40 WPM. Accountabilities: · Sales and Subscription Goals · Customer Satisfaction · Quality Assurance · Attendance · Wrap Time · Compliance (schedule adherence) · Average Handle Time #LI-RC1 BENEFITS: Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do! PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

10131 Parkside Dr., Knoxville, TN 37922 AUTOMOTIVE DETAILER Up to $5,000 Signing Bonus!Award-winning Team with Industry-leading Benefits! Automotive Detailing or Reconditioning Experience Required Mercedes-Benz of Knoxville is seeking an experienced Automotive Professional Detailer to join our expanding reconditioning and delivery team. Youll be working in a state-of-the-art facility alongside dedicated professionals who share your passion for quality, precision, and customer satisfaction. Why Youll Love Working Here: At Mercedes-Benz of Knoxville, weve invested in tools and technology that let you focus on what you do best producing flawless, high-quality details every time. Our facility includes: Istobal automatic wash system for efficient prep Two prep bays for streamlined workflow Hexagon lighting for precision inspection and finish perfection Central vacuum system for efficiency and cleanliness Clean, air-conditioned work environment year-round All professional-grade equipment, chemicals, and materials provided Youll detail new and pre-owned luxury vehicles across the Mercedes-Benz, AMG, Sprinter, and Parkside Auto brands, ensuring each one meets showroom and delivery standards. Every vehicle you touch represents our promise of quality, precision, and excellence. Mercedes-Benz / Sprinter of Knoxville is part of the Knoxville Motor Company and the family-owned Furrow Automotive Group which also includes Infiniti Chattanooga, Porsche Chattanooga, Parkside Auto, and Land Rover Knoxville/Chattanooga. We offer a clearly defined career path, pay-scale, and personal growth plan to all our employees. Many of our employees have been with us for years because we value our employees and invest in their success. We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career. We offer: Competitive pay based on experience Up to $5,000 signing bonus for qualified applicants (limited time) Full-time Position All tools, products, and materials supplied Continued Training Medical, Dental, Vision, and Disability Insurance Company Paid $25,000 Basic Life Insurance 401(k) Retirement Plan with Company Match Paid Holidays and Paid Time Off Employee Discounts on Products, Services & Vehicles 5-Day Work Week Gym Membership Discount Teladoc Employee Assistance Program Opportunity for advancement within Furrow Auto Group Award Winning Team: MBUSA Best of the Best Award 4 times in the last 7 years & J.D. Power Dealer of Excellence 7 consecutive years Responsibilities: Perform professional interior and exterior detailing on luxury and pre-owned vehicles Prep, polish, and finish vehicles for showroom and customer delivery Maintain dealership and manufacturer standards for vehicle presentation Collaborate with sales and service teams to meet quality and delivery timelines Qualifications/Requirements: Prior experience in automotive detailing or reconditioning required Strong attention to detail and pride in workmanship Reliable, organized, and able to manage multiple vehicles daily Excellentcustomer service and communication skills Valid drivers license and acceptable driving record Please upload your resume. Completing the optional online assessment grants you priority consideration! Applicants must pass pre-employment screening We are a Drug-Free Workplace We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status. RequiredPreferredJob Industries Customer Service

Entry Level IT SUPPORT TECH The IT SUPPORT TECH position supports technology hardware and software for our employees and throughout the attractions. Ripley's is seeking a high energy individual who is willing to grow with our company. Customer service is the key to success in this role, in which excellent communication and computer technical skills are required. Candidates should love the attractions industry. The Information Technology Support Tech is responsible for the setup and maintenance of computer equipment and software, which includes point of sale (POS) registers, printers, tablets, phones, laptops/desktop hardware and peripherals. The candidate will support multiple applications and devices using Microsoft Windows, Office suites, POS system and retail inventory control software, and cell phones. The IT Tech works closely with the Point-of-Sale team, Database Administrator, System Administrators, and Network Manager to achieve the company's goals. This position requires excellent communication, interpersonal, and follow-up skills. Training will be provided as needed. Hours will vary and will include evenings, weekends, and holidays as needed. This position will require occasional travel and on-call support. This position is onsite. Role Specific Requirements: Keen attention to detail. Highly self-motivated. Excellent customer service skills. Good oral communication skills. Good interpersonal skills. Ability to solve and troubleshoot issues under pressure. Able to effectively manage the day-to-day issues along with project work. Ability to prioritize and manage multiple projects/issues. Key Job Responsibilities: Configure and support hardware/software for personnel computers, POS systems, and kiosks. Configure and support cell phones. Manage helpdesk queue and assigned helpdesk tickets. Create documentation for the setup/configuration of applicable systems, processes, and user support. Deploy and manage Advanced Endpoint Protection on computers. Administer and maintain Active Directory user & computer accounts. Ability to lift 50 pounds. Other job duties may be assigned. Experience: Working knowledge of Windows 10. Working knowledge of PC hardware with the ability to diagnose problems and repair computers. Working knowledge of iOS and Android for mobile devices. Experience installing/supporting Office 365 and other productivity applications. Experience with Active Directory user and group management. Knowledge of KACE, systems management software, a plus. Knowledge of group policy is a plus.

Entry Level IT SUPPORT TECH The IT SUPPORT TECH position supports technology hardware and software for our employees and throughout the attractions. Ripley's is seeking a high energy individual who is willing to grow with our company. Customer service is the key to success in this role, in which excellent communication and computer technical skills are required. Candidates should love the attractions industry. The Information Technology Support Tech is responsible for the setup and maintenance of computer equipment and software, which includes point of sale (POS) registers, printers, tablets, phones, laptops/desktop hardware and peripherals. The candidate will support multiple applications and devices using Microsoft Windows, Office suites, POS system and retail inventory control software, and cell phones. The IT Tech works closely with the Point-of-Sale team, Database Administrator, System Administrators, and Network Manager to achieve the company's goals. This position requires excellent communication, interpersonal, and follow-up skills. Training will be provided as needed. Hours will vary and will include evenings, weekends, and holidays as needed. This position will require occasional travel and on-call support. This position is onsite. Role Specific Requirements: Keen attention to detail. Highly self-motivated. Excellent customer service skills. Good oral communication skills. Good interpersonal skills. Ability to solve and troubleshoot issues under pressure. Able to effectively manage the day-to-day issues along with project work. Ability to prioritize and manage multiple projects/issues. Key Job Responsibilities: Configure and support hardware/software for personnel computers, POS systems, and kiosks. Configure and support cell phones. Manage helpdesk queue and assigned helpdesk tickets. Create documentation for the setup/configuration of applicable systems, processes, and user support. Deploy and manage Advanced Endpoint Protection on computers. Administer and maintain Active Directory user & computer accounts. Ability to lift 50 pounds. Other job duties may be assigned. Experience: Working knowledge of Windows 10. Working knowledge of PC hardware with the ability to diagnose problems and repair computers. Working knowledge of iOS and Android for mobile devices. Experience installing/supporting Office 365 and other productivity applications. Experience with Active Directory user and group management. Knowledge of KACE, systems management software, a plus. Knowledge of group policy is a plus.

Corporate Office - Knoxville, TN Who Are We? Altar'd State is a rapidly growing women's fashion brand with more than 130+ locations throughout the country across five brands. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought-after clothing and accessories and delightful home decor. STAND OUT for good, Inc includes a portfolio of brands: Altar'd State, Tullabee, AS Revival, and Vow'd all driven by optimism, artistry and giving back. Our Mission “Stand Out. For Good”. At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The IT Developer Intern will have the opportunity to gain fantastic hands-on experience and build your resume with corporate mentorship and exposure to the field of software development, data science, and IT. The Developer Intern will work with the IT Development Team to help maintain and update in-house applications, work on production support tickets, and contribute to the department's new technology initiatives. To excel in this role, it's essential to have a solid understanding of software development, as well as a strong interest in information technology. Additionally, a willingness to learn, adapt, and solve complex IT challenges is highly valuable in this role. Key Responsibilities Assist the development team with updates, bug fixes, and enhancements to applications written in C# and VB, using the .NET Framework. Support the writing and optimization of SQL queries, particularly for internal reporting and data migration projects. Contribute to pipeline work in the Google Cloud environment, leveraging BigQuery and other cloud services. Collaborate with team members to improve application performance, fix issues, and contribute to various development tasks. Work cross-functionally with other areas of the business, contributing to priority transformation initiatives Participate in team meetings and contribute to brainstorming sessions, gaining exposure to the full software development lifecycle. Requirements Currently enrolled as a Junior or Senior in a Bachelor's degree program in Computer Science, Software Engineering, Information Systems, or a related field. Strong understanding of programming principles and object-oriented programming concepts. Positive attitude and eagerness to learn Excellent communications skills and able to succeed in a team environment Strong blend of analytical and creative problem-solving skills Detail-oriented with the ability to work independently. Preferred Qualifications Experience in developing using C# and VB. Familiarity with SQL, preferably with experience writing stored procedures. Knowledge of Google Cloud Platform services, specifically Cloud Data Fusion for ETL/ELT pipeline development, Cloud Composer for workflow orchestration, and BigQuery for data storage. Previous retail experience or exposure to the industry preferred Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022

Oak Ridge, TN | Desktop Support Technician | Full-time We are actively recruiting a Desktop Support Technician for our client in Oak Ridge, TN. This is a full contract, full-time opportunity that will require being onsite, full time. This is an excellent opportunity for growing a career with an established IT team in an expanding enterprise environment. Due to client request, candidates must be eligible to work in the United States without sponsorship. Job Duties and Responsibilities · Provide Tier 1 technical support for end-users, addressing issues related to hardware, software, and network connectivity. · Troubleshoot and resolve problems across multiple operating systems, including Windows, Linux, and occasional MacOS environments. · Assist with configuration and troubleshooting of computer peripherals such as printers, cell phones, and other devices. · Respond to and manage support tickets in a timely manner, ensuring clear communication and resolution. · Perform basic system administration tasks, including account setup, password resets, and software installations. · Document troubleshooting steps and resolutions in the ticketing system for knowledge sharing and process improvement. · Escalate complex issues to Tier 2 or specialized teams when necessary. · Maintain professional and technical knowledge through ongoing learning and collaboration with peers. Basic Qualifications · Associate degree in Information Technology, Computer Science, or related field OR equivalent work experience. · Strong understanding of common operating systems (Windows, Linux) and basic familiarity with MacOS. · Ability to diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices. · Excellent communication skills to interact effectively with end-users and team members. · Strong problem-solving skills and attention to detail. · Ability to work in a fast-paced environment and manage multiple priorities. Preferred Qualifications · Experience with enterprise ticketing systems (e.g., ServiceNow, Jira, or similar). · Familiarity with networking basics (VPNs, IP addressing, DNS). · Exposure to mobile device management tools and printer troubleshooting. · Certifications such as CompTIA A+, Network+, or similar are a plus. · Customer service experience in a technical support environment. · Ability to work independently and as part of a collaborative team. Key Competencies · Technical Aptitude: Comfortable working across multiple platforms and devices. · Customer Focus: Ability to provide clear, empathetic support to non-technical users. · Adaptability: Willingness to learn new technologies and processes. · Documentation Skills: Maintain accurate records of issues and resolutions. “Equal Opportunity Employer/Veterans/Disabled”

About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience. As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will: + Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain. + Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure. + Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations. + Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams. + Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping. + Monitor key performance indicators and quality measures for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset. + Provide thought leadership on serviceability, support readiness, documentation, process, and training. + Guide and support team members in professional development, performance management, and career progression. + Communicate effectively to ensure the team remains informed of company, organization, and team priorities. + Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions. + Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment. + Advocate for AI and automation to enhance products, services, and operational efficiency. Required Experience/ Knowledge/ Skills: + 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader. + University Degree in IT or a related major. + Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes. + Demonstrates a solid understanding of the Meraki Dashboard and product portfolio. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.