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  • Bilingual Regional IT Support Specialist

    Total Quality Logistics, Inc. 4.0company rating

    Technical support representative job in San Antonio, TX

    Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology. What's in it for you: * $50,000 - $65,000 base salary * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Position based in San Antonio, TX with travel to Laredo, TX; Houston, TX and Monterrey, MX * Advancement opportunities with structured career paths * Access to the latest emerging technologies * Reimbursement for continuous education and technical training * TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month * Leadership experience by being the IT subject-matter-expert for assigned offices * Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT What you'll be doing: * Provide front-line technical support to on-site and remote employees * Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. * Complete technology inventory counts and interact with office leadership to determine additional needs. * Manage Windows 11 PC inventory and perform repairs and reimaging * Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues * Test new software and physical and virtual hardware to provide feedback to leadership * Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support. * Ensure internal customers and end-users are your top priority * Address national help desk calls and tickets to support business needs as they adjust What you need: * Fluency in English and Spanish * Bachelor's degree in information technology or equivalent work experience * 1-2 years of help desk experience; supporting hardware, software and VoIP systems * Strong knowledge of Microsoft Office 365, Windows 11 and SCCM * Basic server and networking skills * A talent for creatively and decisively solving problems * Aptitude and ability to work independently and be a technology leader for the company * Ability to travel up to 15-20% Where you'll be: 6010 Exchange Pkwy Suite 200 San Antonio, TX 78238 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $50k-65k yearly 5d ago
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  • Intern/Co-op - Information Technology (Summer 2026)

    Marathon Petroleum Corporation 4.1company rating

    Technical support representative job in San Antonio, TX

    An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
    $25-31.2 hourly 60d+ ago
  • Customer Support Representative

    Script Care, Ltd. 4.0company rating

    Technical support representative job in Austin, TX

    PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager. KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries • Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups • Enter data accurately and timely into industry software • Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence • Ensure that customer service performance standards and guarantees are met • Utilize various company databases to access member information • Abide by all rules, regulations and policies set forth by SCL • Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director QUALIFICATIONS • High school diploma or equivalent; college degree preferred • Customer service and inbound call center experience required • Pharmacy Technician certification helpful PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES • Proficient in Microsoft Office suite and industry related software programs • Proven ability to build relationships; must be service oriented • Excellent verbal and written communication skills, internally and externally • Pharmacy and/or Healthcare experience preferred, especially in a call center setting • Demonstrated ability to analyze situations and resolve issues in a timely manner • Able to work independently and collaboratively with other SCL personnel • Bilingual in Spanish/English advantageous • Must be able to work flexible hours pursuant with industry demand • High attention to detail and able to work in a fast-paced environment IN-OFFICE POSITION
    $31k-41k yearly est. Auto-Apply 4d ago
  • Technical Sales Support (San Antonio)

    Wavetronix 3.6company rating

    Technical support representative job in San Antonio, TX

    Although this position is posted as Technical Sales Support (San Antonio), this position internally will be classified as Applications Specialist and will fulfill the duties below. Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. Along with about 70% travel with in the region the role will be full time onsite in our San Antonio, TX office. Preferred qualifications: 3+ years in technical sales Self starter Ability to execute presentations to large groups Ability to travel 50% or more in month A successful Applications Specialist will: Exhibit Wavetronix core values: People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward. Growth Mindset: works to constantly improve processes and improve personally. Innovation Driven: has ability to solve problems. • Master installation and configuration of Wavetronix core products • Demonstrate and troubleshoot Wavetronix products • Build positive relationships with customers • Be self‐motivated and enjoy working on and with teams • Have clear written and verbal communication skills • Be intrinsically motivated and enjoy working with the customer • Able to work flexible shifts and to adapt workflow to changing project schedules • Have previous field service experience in traffic signal/ITS cabinets (at least 5 years) • Provide technical training (typically up to 10 people) on products as needed either in the field or in office • Have the ability to give technical presentations • Review plans and design Wavetronix products into projects • Conduct technical site surveys • Provide service and customer support both in the field and over the phone • Help manage all on site installation/configuration of products • Diagnose errors or technical problems and determine proper solutions • Document processes and produce timely and detailed trip reports • Cooperate with the team and share information across the organization • Comprehend customer requirements and make appropriate recommendations • Keep track of current projects and support cases in CRM • Have a basic understanding of networking • Be excited about personal development and eager to engage in development training • Travel as required within and between territories. • Technical degree (EE, EET) or certifications in ITS/traffic industry preferred More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones • Understand company core values, strategies, and initiatives • Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment • Able to effectively use mobile tools and applications • Have a positive relationship with Wavetronix customers • Able to understand and effectively communicate technical procedures and processes to customer • Comprehend customer requirements and make appropriate recommendations to the client • Effectively communicate and cooperate with Technical Services and share information across the organization 6 Month Milestones • Master installation and configuration of Wavetronix products • Demonstrate the ability to troubleshoot, test, repair, and service technical equipment • Demonstrate functional knowledge of Wavetronix non‐core product line 12 Month Milestones • Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products • Learn intersection and controller cabinet basic operation • Perform at least 5 solo technical customer visits Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix: Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply. Wavetronix is an affirmative action equal opportunity employer.
    $50k-87k yearly est. Auto-Apply 28d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in San Antonio, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-88k yearly est. 13d ago
  • Technical Support Specialist

    Swap 4.0company rating

    Technical support representative job in Austin, TX

    Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
    $35k-46k yearly est. Auto-Apply 34d ago
  • Technical Support Technician

    Ektello

    Technical support representative job in San Antonio, TX

    Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists as required. Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred. Job Responsibilities Builds effective working relationships across functions and locations. Maintains a strong focus on delivering high quality work; holds self to high quality standards. Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently. Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness. Follows procedures and processes in an FDA regulated environment. May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids. Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious. Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs. Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up. Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities. Develops and updates process documentation. May assist to train peers. Qualifications Computer Science, Technology or Healthcare related or equivalent work experience 2-3 years proven applied experience Goal and action oriented Read, write, speak English language; English proficient Strong analytical skills to troubleshoot problems using logical/analytical methods Application/software packaging and deployment; desktop and system support services Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar. Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting Minimum Education: HS Diploma #LI-GD1 #LI-Hybrid
    $31k-54k yearly est. 6d ago
  • Information Technology

    Vp 3.9company rating

    Technical support representative job in San Antonio, TX

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $47k-83k yearly est. Auto-Apply 60d+ ago
  • Technical Support - Entry Level

    Systemverse

    Technical support representative job in Austin, TX

    A Support Technician is someone who assists end users with technical support of desktop computers, applications, networks, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position may also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. This position will be considered Tier 1 out of a 4 Tier support model. Skills Required: Motivated Care for others and your job Good time management and multi-tasking skills. Ability to learn well on the fly and retain information. Hardworking and motivated. Organized and able to keep up with ongoing documentation requirements. Ability to follow written, verbal, and digital directions. Ability to lift 50lbs. Must be career-oriented and results-driven. Must have great customer service skills. Must have great communication skills. Problem-solving. Problem analysis. Benefits We are committed to providing our employees with the support they need. We offer eligible colleagues an attractive benefits package that includes medical, well-being, dental, and vision benefits along with some unique benefits including: Medical, Dental, Vision, Life Insurance and HSA Unlimited Paid Time Off (PTO) and Personal Leave 401K Professional Certification Assistance and Reimbursements Employee Discounts include Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc. Telephone/email-based triage and online resolution of support tickets Updating field notes and tracking support time by the customer On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation Any of the following - A+, Network+, Microsoft Certification. Not required but nice to have AA degree or equivalent work experience Reliable personal transportation with a valid driver's license and liability insurance Customer service experience Related experience and training
    $31k-54k yearly est. 60d+ ago
  • Support Technician

    Lightedge Solutions 3.3company rating

    Technical support representative job in Austin, TX

    The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA) Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests Install hardware upgrades and parts replacements into existing equipment Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs Escalate to other teams per procedure following and maintaining SLAs Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities Provide after-hours support as part of an operations on-call rotation to maintain high availability of services Requirements 3-5 years of experience in a technical support role with a focus on system administration or networking Intermediate knowledge supporting and administering in some of these areas: IBMi, Windows,Unix, and/or Linux server Operating Systems IBM operations for scheduled jobs and tasks Virtualization technologies (VMware, Nutanix AHV, or HyperV) Server hardware (Dell, HPE, Lenovo, etc) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Web services (Apache, IIS, etc) Databases (MySQL, MSSQL, Mongo, etc) IPSEC and SSL VPN Load Balancers (F5, NSX, etc) Excellent written and verbal communication skills Problem solving skills and the ability to prioritize Customer service Possess the ability to comprehend and execute documented escalation procedures under pressure Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
    $39k-62k yearly est. Auto-Apply 60d+ ago
  • OAG - Child Support | Child Support Technician II | 26-0139

    Texasattorneygeneral.gov

    Technical support representative job in San Marcos, TX

    OAG - Child Support | Child Support Technician II | 26-0139 (00054457) Organization: OFFICE OF THE ATTORNEY GENERAL Primary Location: Texas-San Marcos Work Locations: CS CIS San Marcos 250 S. Foxtail Run San Marcos 78666-5020 Job: Healthcare Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 State Job Code: 5552 Salary Admin Plan: A Grade: 14 Salary (Pay Basis): 3,550. 00 - 3,763. 00 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Job Posting: Nov 21, 2025, 11:05:41 PM Closing Date: Ongoing Description Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (************ texas. gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans. Opens cases on the Children Are My Priority system (ChAMP); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO) Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed. Coordinates, schedules, and monitors paternity tests; processes and distributes test results May serve as a Notary PublicEnters, retrieves, and updates child support case information on the ChAMP system Monitors the ChAMP system and other computer databases to identify new or updated locate information Verifies locate and employment information using all available sources Performs money-handling duties to process child support payments Prepares routine or periodic reports Researches court orders Responds to routine telephone inquiries concerning child support cases Opens, sorts, and distributes incoming mail and documents Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents Assists in training staff Scan and index documents Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications Education: Graduation from high school or equivalent Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial. Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial. Skill in using a computer for word processing and data entry/retrieval Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e. g. , collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Typing at 35 words per minute (typing test is required at time of interview) PREFERRED QUALIFICATIONSSkills: Proper use of punctuation, sentence structure, grammar, and spelling Other Language: Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at *********** sao. texas. gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices. pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
    $31k-54k yearly est. Auto-Apply 17h ago
  • Technical Support

    Winmax Systems Corporation 3.8company rating

    Technical support representative job in Austin, TX

    Greetings from WinMax!!! We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the , if interested revert with your updated resume, contact details, expected rate and best time to reach you Job Title : Technical Support Location : Austin, TX Duration : 12 Months contract Job Description • Ability to communicate effectively • Comply with security guidelines and maintain confidentiality • Strong knowledge of MacOS and iOS software • Quickly assess problems • Help caffe team members with basic mac and iOS support • Ability to identify solutions for a large work group • Troubleshoots system problems and responsible for testing applications • Reports progress, status, and issues to project team • Work with project manager to meet deadlines • Communicates professionally with executives and team members Ability to approach problems flexibly • Proficient in Keynote, Pages, and Numbers and Strong knowledge of Excel • Ability to learn and adapt to new software • iCal calendar management • Ability to handle multiple tasks Qualifications Experience or Knowledge in IOS/ OSX or Mac OS Troubleshoot Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-49k yearly est. 60d+ ago
  • tech support

    BBM Staffing

    Technical support representative job in San Antonio, TX

    No previous Customer Service experience required. Must type 35 words per minute Great communication skills Flexible to work between the hours of 8am and 9pm pay is $10 per hour with opportunity to make $12\- $13 after probationary period. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"646821365","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Assigned Recruiter(s)","uitype":80,"value":"Silvia Duran"},{"field Label":"Job Opening Status","uitype":2,"value":"In\-progress"},{"field Label":"Work Experience","uitype":2,"value":"Fresher"},{"field Label":"Salary","uitype":1,"value":"10.00"},{"field Label":"City","uitype":1,"value":"San Antonio"},{"field Label":"State\/Province","uitype":1,"value":"Texas"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"78229"}],"header Name":"tech support","widget Id":"399630000000072311","is JobBoard":"false","user Id":"399630000000152003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"399630000000281003","FontSize":"12","location":"San Antonio","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $10-13 hourly 60d+ ago
  • Technical Support Engineer I

    Compugroup Medical 4.0company rating

    Technical support representative job in Austin, TX

    Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert. Your Qualification: Minimum of two years providing technical hands-on support in a professional hardware or software environment. Technical knowledge of CGM Software and Hardware Requirements. Technical knowledge of Microsoft operating systems (Windows workstation and Server) Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals. Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
    $56k-80k yearly est. Auto-Apply 60d+ ago
  • Intern/Co-Op - IT Audit (Summer 2026)

    Marathon Petroleum Corporation 4.1company rating

    Technical support representative job in San Antonio, TX

    An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Responsibilities: As an IT Audit Intern, you will receive on-the-job training and will assist the IT Audit team in evaluating and improving the effectiveness of our IT controls, processes, and systems. This internship offers a unique opportunity to gain hands-on experience in IT auditing within the dynamic environment of the petroleum industry. As an IT Audit Intern, you will assist in the planning and execution of IT audits, including conducting risk assessments and evaluating control effectiveness. You will document and analyze IT processes, identifying areas for improvement and potential risks. Your role will involve supporting the development and implementation of audit programs and procedures. You will collaborate with IT and business teams to gather information and validate audit findings, ensuring that all data is accurate and comprehensive. Additionally, you will prepare clear and concise audit reports, summarizing findings and recommendations for management. You will also participate in follow-up activities to ensure the implementation of audit recommendations. Staying up to date on industry trends, best practices, and regulatory requirements related to IT auditing will be essential to your role. Qualifications: * Currently pursuing a Bachelor's or Master's Degree in Information Technology, Computer Science, Management Information Systems, Accounting, or a related field. * Strong analytical and problem-solving skills. * Excellent written and verbal communication skills. * Basic understanding of IT systems, networks, and security principles. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Ability to work independently and as part of a team. * Detail-oriented with a strong commitment to accuracy and quality. * Strong academic performance * Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. * Positions are available spring, summer, and fall semesters * Concurrent enrollment in a degree seeking program for the duration of the experience * Must be able to provide reliable transportation to and from place of work * Military experience a plus * Availability to work 40 hours per week * MIN - $23.65 per hour / MAX - $29.57 per hour We hire IT Audit Interns for the following locations: Corporate: Findlay, OH; San Antonio, TX As an energy industry leader, our career opportunities fuel personal and professional growth. As an energy industry leader, our career opportunities fuel personal and professional growth. Location: San Antonio, Texas Additional locations: Job Requisition ID: 00020041 Location Address: 19100 Ridgewood Pkwy Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here. If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at ***************************************. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ***************************** hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
    $23.7-29.6 hourly Auto-Apply 7d ago
  • Technical Sales Support (San Antonio)

    Wavetronix LLC 3.6company rating

    Technical support representative job in San Antonio, TX

    Although this position is posted as Technical Sales Support (San Antonio), this position internally will be classified as Applications Specialist and will fulfill the duties below. Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. Along with about 70% travel with in the region the role will be full time onsite in our San Antonio, TX office. Preferred qualifications: * 3+ years in technical sales * Self starter * Ability to execute presentations to large groups * Ability to travel 50% or more in month A successful Applications Specialist will: * Exhibit Wavetronix core values: * People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward. * Growth Mindset: works to constantly improve processes and improve personally. * Innovation Driven: has ability to solve problems. * Master installation and configuration of Wavetronix core products * Demonstrate and troubleshoot Wavetronix products * Build positive relationships with customers * Be self‐motivated and enjoy working on and with teams * Have clear written and verbal communication skills * Be intrinsically motivated and enjoy working with the customer * Able to work flexible shifts and to adapt workflow to changing project schedules * Have previous field service experience in traffic signal/ITS cabinets (at least 5 years) * Provide technical training (typically up to 10 people) on products as needed either in the field or in office * Have the ability to give technical presentations * Review plans and design Wavetronix products into projects * Conduct technical site surveys * Provide service and customer support both in the field and over the phone * Help manage all on site installation/configuration of products * Diagnose errors or technical problems and determine proper solutions * Document processes and produce timely and detailed trip reports * Cooperate with the team and share information across the organization * Comprehend customer requirements and make appropriate recommendations * Keep track of current projects and support cases in CRM * Have a basic understanding of networking * Be excited about personal development and eager to engage in development training * Travel as required within and between territories. * Technical degree (EE, EET) or certifications in ITS/traffic industry preferred More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones * Understand company core values, strategies, and initiatives * Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment * Able to effectively use mobile tools and applications * Have a positive relationship with Wavetronix customers * Able to understand and effectively communicate technical procedures and processes to customer * Comprehend customer requirements and make appropriate recommendations to the client * Effectively communicate and cooperate with Technical Services and share information across the organization 6 Month Milestones * Master installation and configuration of Wavetronix products * Demonstrate the ability to troubleshoot, test, repair, and service technical equipment * Demonstrate functional knowledge of Wavetronix non‐core product line 12 Month Milestones * Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products * Learn intersection and controller cabinet basic operation * Perform at least 5 solo technical customer visits Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix: Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply. Wavetronix is an affirmative action equal opportunity employer.
    $50k-87k yearly est. 29d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in San Antonio, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $64k-88k yearly est. 8d ago
  • Technical Support

    Winmax 3.8company rating

    Technical support representative job in Austin, TX

    Greetings from WinMax!!! We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the , if interested revert with your updated resume, contact details, expected rate and best time to reach you Job Title : Technical Support Location : Austin, TX Duration : 12 Months contract Job Description • Ability to communicate effectively • Comply with security guidelines and maintain confidentiality • Strong knowledge of MacOS and iOS software • Quickly assess problems • Help caffe team members with basic mac and iOS support • Ability to identify solutions for a large work group • Troubleshoots system problems and responsible for testing applications • Reports progress, status, and issues to project team • Work with project manager to meet deadlines • Communicates professionally with executives and team members Ability to approach problems flexibly • Proficient in Keynote, Pages, and Numbers and Strong knowledge of Excel • Ability to learn and adapt to new software • iCal calendar management • Ability to handle multiple tasks Qualifications Experience or Knowledge in IOS/ OSX or Mac OS Troubleshoot Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-49k yearly est. 20h ago
  • Technical Support - Entry Level

    Systemverse

    Technical support representative job in Austin, TX

    Job Description A Support Technician is someone who assists end users with technical support of desktop computers, applications, networks, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position may also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. This position will be considered Tier 1 out of a 4 Tier support model. Skills Required: Motivated Care for others and your job Good time management and multi-tasking skills. Ability to learn well on the fly and retain information. Hardworking and motivated. Organized and able to keep up with ongoing documentation requirements. Ability to follow written, verbal, and digital directions. Ability to lift 50lbs. Must be career-oriented and results-driven. Must have great customer service skills. Must have great communication skills. Problem-solving. Problem analysis. Benefits We are committed to providing our employees with the support they need. We offer eligible colleagues an attractive benefits package that includes medical, well-being, dental, and vision benefits along with some unique benefits including: Medical, Dental, Vision, Life Insurance and HSA Unlimited Paid Time Off (PTO) and Personal Leave 401K Professional Certification Assistance and Reimbursements Employee Discounts include Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc. Compensation: $35,000 - $45,000 Responsibilities: Telephone/email-based triage and online resolution of support tickets Updating field notes and tracking support time by the customer On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation Qualifications: Any of the following - A+, Network+, Microsoft Certification. Not required but nice to have AA degree or equivalent work experience Reliable personal transportation with a valid driver's license and liability insurance Customer service experience Related experience and training About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client's IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $35k-45k yearly 6d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Austin, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-89k yearly est. 30d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in New Braunfels, TX?

The average technical support representative in New Braunfels, TX earns between $26,000 and $48,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in New Braunfels, TX

$35,000
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