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Technical support representative jobs in New Iberia, LA

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  • Deskside Support Technician

    Stefanini North America and APAC 4.6company rating

    Technical support representative job in Plaquemine, LA

    Full time under W2 Onsite Role Pay Rate: $22-$24 an hr What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned What do you need to succeed? TWIC required upon hire Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment
    $22-24 hourly 1d ago
  • Customer Service Representative

    Viemed Healthcare Inc. 3.8company rating

    Technical support representative job in Lafayette, LA

    Customer Service: * Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. * Consistently demonstrates courtesy to all clients and co-workers on the job. * Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of "hold". * Maintains strict confidentiality of the patient and client information. * Demonstrates competence and knowledge in all work-related activities. * Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum. * Displays ability to listen attentively and an eagerness to learn new skills. * Willingly seek additional work when assigned tasks are completed. Job Responsibilities: * Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform. * Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data. * Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process. * Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries. * Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery. * Verifies charge accuracy (types of sale, and pricing). * Performs other duties as assigned by Management. Performance Expectations: The Customer Service Representative: Synapse Employee (entry level) will be responsible for the competent and efficient performance of his/her assigned duties. He/she will always behave in a manner conducive to a positive working environment. When assignments are completed, he/she will willingly seek additional tasks. Education and Experience Requirements: Minimum of high school diploma or equivalent. Requires competency in processing sleep therapy equipment orders and general DME knowledge. Skills: Must possess a high level of skill in working with computers and various software programs. Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. Must exhibit strong problem-solving skills, verbal and written communication skills. Mental Applications: Must be able to plan and organize work for effectiveness and efficiency. Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions. Accuracy: Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures. Dexterity: Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time. Computer Skills: Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office. IT Equipment: Desktop Computer, Monitor, Desk Phone, Desktop Printer Software Programs: Microsoft Office, Bonafide, Synapse, Five9, Nextiva, Zoho Sign, UKG Training Required: Corporate, Customer Service, Bonafide, Company Specific Software This does not imply, nor does it create, any type of employment contract between the employee and employer. Rather, this is a general summary of common tasks, duties and responsibilities that comprise the means of accomplishing this job's purpose and objectives. All employees of the company are employed at will, are expected to be able to change productivity, and to handle other tasks or perform job duties as assigned by management. This job description may be updated at any time at the sole discretion of the company.
    $27k-33k yearly est. 53d ago
  • Technical ERP Specialist

    Fine Jewelry Manufacturer

    Technical support representative job in Lafayette, LA

    With constant innovation, cutting-edge technology, and fast-paced development, we're looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience. The Systems Development team designs, creates, and modifies software applications and utility programs. They assist with program specifications, assess user needs, and develop program logic. Additionally, they conduct software testing to ensure alignment with version requirements and measure software quality. Their work encompasses a comprehensive approach, integrating software, networks, hardware, and other components into cohesive systems. We are seeking an enthusiastic Entry-Level Technical ERP Specialist to join our ERP Cloud Transformation team. This role is ideal for a technically inclined individual eager to learn how large-scale ERP systems operate behind the scenes. The successful candidate will support the technical execution, configuration, and ongoing maintenance of Oracle ERP Cloud and related systems, helping to ensure smooth integrations, performance, and user support across Finance, Procurement, and Supply Chain modules. Key Responsibilities: * ERP Cloud Support: Assist in troubleshooting and resolving technical issues across Oracle ERP Cloud environments. * Configuration & Maintenance: Support setup, configuration, and maintenance of OCI, ERP Cloud applications and related extensions. * Integration Assistance: Learn and support Oracle Integration Cloud (OIC) interfaces, REST/SOAP services, and data mappings. * Data Analysis & Validation: Execute SQL queries, validate data flows, and ensure data consistency between systems. * System Testing: Participate in system testing (UAT, regression) to validate integration, extensions, and functional enhancements. * Documentation: Create and maintain technical documentation, configuration guides, and troubleshooting procedures. * Collaboration: Work closely with technical leads, SMEs, and business analysts to translate functional requirements into technical deliverables. * Continuous Learning: Develop skills in ERP architecture, Oracle APEX, and other Oracle Cloud Platform tools through project involvement and self-study. Basic Qualifications: * Bachelor's degree in information technology, Computer Science, Engineering, or related field. * 3+ years of experience in Oracle ERP Cloud application support, system administration, or ERP-related projects. * Basic understanding of OIC, OCI, VBCS, REST APIs, SOAP/WSDL, XML, JSON, SQL, and database fundamentals. * Strong problem-solving skills with an ability to troubleshoot complex issues logically. * Excellent communication skills and the ability to work effectively in cross-functional teams. * Passion for technology, curiosity to learn ERP systems, and commitment to continuous improvement. Preferred Qualifications: * Exposure to Oracle ERP Cloud, Oracle Integration Cloud (OIC), or Oracle APEX. * Basic understanding of Financials or Supply Chain ERP modules. * Experience with Integrations, SaaS, Cloud Infrastructure, or data transformation tools. * Strong teamwork and collaboration skills within cross-functional environments. * Certifications or training in Oracle Cloud technologies or database fundamentals. Work Environment/Physical Demands: * This role operates in a professional, technology-driven environment. The position may require occasional extended hours during key project milestones, go-lives, or production cutovers. This position requires candidates to have unrestricted work authorization in the United States.
    $64k-99k yearly est. 37d ago
  • Job Opportunities: Technical Professional-Sand Control- (Associate-Senior)

    Jobs at Halliburton

    Technical support representative job in New Iberia, LA

    We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Under direct supervision, develop skills to allow for technical interpretation and operational assistance at the wellsite during fracpac, sand control, and matrix acidizing operations in a professional manner. Assists in pre job planning, pre job quality assurance and control, field level execution, and post job documentation as on the job training. Assists in the delivery of Sand Control services. Works alongside operations to develop equipment based knowledge. Requires ability to interpret well site data. Knowledge will be built through completion of courses based on equipment training, fracturing methods and materials, data acquisition, fracture mechanics, pressure analysis while pumping, diagnostic pumping, fluids evaluation, and sand control theory. This is an entry level position. Qualifications Completion of an undergraduate degree in a STEM (Science, Technology, Engineering, Mathematics) discipline is required. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location 3504 West Admiral Doyle Drive, New Iberia, Louisiana, 70560, United States Job Details Requisition Number: 201103 Experience Level: Entry-Level Job Family: Operations Product Service Line: Production Enhancement Full Time / Part Time: Full-time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.
    $59k-100k yearly est. 60d+ ago
  • Member Support Agent (Call Center Agent)

    Meritus Credit Union

    Technical support representative job in Lafayette, LA

    Provide information and customer service concerning the credit union and its products and services to credit union members, using the telephone, and other communication methods, ensuring the highest quality of member service. Job Specifications Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of callers and visitors. Work requires knowledge of a multi-line phone system and word processing. Previous work in a financial institution a plus. Bilingual (English/Spanish) candidates are encouraged to apply. Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.). Work requires frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds when carrying boxes and supplies to the stock room. This work requires frequent sitting. This activity also requires occasional bending, squatting, twisting and reaching. Duties and Responsibilities Serve membership by providing quality service and information in a pleasant, professional, and efficient manner via telephone and other communication methods. Listen, comprehend, acknowledge and validate member needs in a proactive approach. Verify and confirm member identity, reviewing accounts for proper ownership and relaying information within set policies and procedures. Research and solve routine member questions, problems, and complaints concerning all credit union offered services (accounts, lending, plastics, self-service options, etc.). Ensuring proper follow up and satisfaction. Problem resolution provided with positive alternative solutions for members' future benefit while focusing on member retention. Job knowledge is essential by retaining and keeping abreast of credit union changes, procedures, policy and internal department correspondence. Agents must take ownership of call, providing resolution and information with limited department out-reach while conducting regular member check-ins. Recognizing when a call should be moved over to a more specialized employee/department. Ability to de-escalate an irate caller but also recognized when to escalate call to appropriate manager/supervisor. Notating a member account/file when appropriate using system tools. Ensure that all credit union member and employee-related business is kept in the strictest confidence. Keep up with and maintain department set goals and efficiency standards. Proactively monitor, and strategically react to call volume while keeping policies/procedures and service standards in place to reach assigned goals and metrics. Cross-sell credit union products and services when appropriate while still adhering to goals set. Complete member/account maintenance including but not limited to processing stop payments, complete plastic requests, address changes, loan payments, wire transfers, etc. Answer multi-line phone system, disseminate information or resolve questions, and /or route calls to appropriate individual. Put calls on hold and coordinate follow through so caller is handled as promptly as possible and/or put into voice mail or take message at caller's request. Hold times require regular check-ins. Utilize credit union procedures and computer applications that may include email, internet, word processing, spreadsheet, and database and system software. Report malfunctions of the phone equipment used at the station. Provide administrative and clerical support as required. This may include generating correspondence or reports, creating spreadsheets, presentations, labels, forms, etc. Mail, fax or e-mail necessary forms to members and prospective members. Continuously check call center voice mails, forward as needed and reply to messages accordingly. Treat all credit union members and employees with a positive and cooperative attitude. Additional duties as assigned by supervisor.
    $27k-50k yearly est. Auto-Apply 14d ago
  • Rig Systems Specialist III

    Weatherford 4.6company rating

    Technical support representative job in Broussard, LA

    Rig Systems Specialist III deliver exceptional service quality in the oil and gas industry. In this dynamic role, you'll troubleshoot complex technical issues, optimize rig systems performance, and serve as the key interface with clients at well sites. Senior specialists will mentor junior team members while applying extensive knowledge to improve product quality and operational procedures. Key Responsibilities Monitor and analyze data to recommend optimal services and solutions for rig systems Perform engineering checks on client locations including calculations and software computations Manage installation of complex equipment and services in field environments Test, operate, and maintain specialized tools according to established procedures Lead equipment failure investigations and contribute to Root Cause Analysis reports Serve as the primary interface with clients at well sites Develop and maintain positive client relationships to ensure repeat business Interpret technical data for client representatives to optimize services Manage Weatherford personnel at well sites during service assignments Uphold the highest standards of safety, security, and environmental protection Participate in safety meetings, Job Hazard Analysis, and promptly report issues Ensure compliance with company policies, regulations, and industry best practices Qualifications 2½-4 years of experience in the Oil & Gas industry High School Diploma Strong knowledge of mechanics, electricity, electronics, pneumatics, and/or hydraulics Proficiency in mathematics, basic physics, and computer fundamentals Critical thinking and complex problem-solving abilities Technical Certificate from accredited Technical/Vocational School Additional Information Available on 24-hour call basis to respond to customer needs Travel requirement: 50-75% domestic and potentially international Physical capability to perform required field tasks #LI-KP1
    $82k-113k yearly est. Auto-Apply 7d ago
  • IT Support Specialist - OMNI

    OMNI Environmental Solutions 3.9company rating

    Technical support representative job in Carencro, LA

    Title: IT Support Specialist - OMNI Department: Information Technology * Manage and resolve Tier II/Tier III IT tickets using the Halo ITSM ticketing system, prioritizing based on urgency, documenting solutions thoroughly, and communicating updates via Microsoft Teams. * Provide advanced support for applications including DocuWare (document management) and Intune (device management), including configuration, troubleshooting, and user training, with a strong emphasis on leveraging Intune MDM for mobile device management. * Manage email distribution lists, file management, and Active Directory (AD) administration tasks, such as user account management, group policies, and permissions. * Troubleshoot and support specialized hardware and software, including driver tablets for water hauling operations, mechanic programs, desktops, laptops, mobile devices, printers, and VoIP systems. * Offer training and escalation support to the Help Desk I position, mentoring on advanced resolutions and best practices. * Collaborate with the networking team for connectivity issues (without performing network programming), systems administrator for server-related tasks, field IT for on-site support, and developer for custom application integrations. * Independently diagnose and resolve complex hardware, software, and connectivity issues across Windows OS, Microsoft Office 365, remote desktop tools, and industry-specific tools, escalating only 5% of cases to third-party vendors. * Apply knowledge of best security practices to maintain secure systems and respond effectively to security events (e.g., unauthorized access attempts, malware incidents), escalating advanced incidents to the Security team or third-party support. * Perform routine maintenance, including system updates, backups, inventory tracking, and data cleanup (e.g., organizing records, removing redundancies) to improve efficiency. * Assist with IT audits, compliance checks, and process improvements, sharing all calls and tickets within the team to foster collective knowledge. * Participate in a biweekly on-call rotation to provide after-hours support for urgent issues and contribute to documentation of IT procedures and knowledge base articles. * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the Company. Requirements Required Experience / Qualifications: * 3+ years of experience in Tier II/Tier III IT support roles, preferably in a small team environment within the oil and gas industry or similar, related to water hauling, trucking, or other energy services. * Proficiency with an IT ticketing system, Microsoft Teams, and documentation tools for tracking resolutions and creating knowledge base entries. * Experience supporting mobile devices (e.g., driver tablets), industry-specific software (e.g., mechanic programs), email distribution, and file management systems. * Excellent troubleshooting skills across: * Hardware (desktops, laptops, peripherals, mobile devices). * Software (Windows OS, Microsoft Office 365, intune, Docuware). * Networking basics (TCP/IP, VLANs, Wi-Fi troubleshooting, diagnosing connectivity issues). * Knowledge of best security practices (e.g., secure configuration, access controls) and ability to respond to security events (e.g., unauthorized access attempts, malware incidents). * Self-starter with strong prioritization, time-management, and independent problem-solving abilities to handle dynamic workloads and resolve 95% of issues without escalation. * Excellent communication skills to explain technical solutions to non-technical users, provide training, and collaborate across teams. * Ability to work in a shared environment where all tickets and calls are visible and discussed team-wide. * Availability for a biweekly on-call rotation to address critical after-hours issues.(Current volume is low) Preferred Experience/Qualifications: * Strong proficiency with Intune MDM for managing mobile devices, policies, and security configurations. * Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator Associate. * Strong Active Directory (AD) management skills, including user/group administration, permissions, and basic scripting. * Experience with surveillance systems (e.g., IP cameras) or industrial IoT devices in trucking or water hauling contexts. * Familiarity with process improvement, and data cleanup * Knowledge of energy services or water hauling industry challenges (e.g., ruggedized equipment, fleet tracking, mobile operations). Apply Now
    $46k-87k yearly est. 60d+ ago
  • IT Field Support Technician I

    Citizens, Inc.

    Technical support representative job in Donaldsonville, LA

    Citizens, Inc. is seeking a highly motivated IT Support Technician to provide technical assistance for computer hardware, software, and network systems. You'll be part of our Help Desk team, ensuring smooth operations for internal users through troubleshooting, maintenance, and configuration of company laptops and related systems. Support will be provided both in person and remotely via phone, video conferencing, and remote tools. A ticketing system is used to track and manage tasks. Occasional travel to satellite offices (within 250 miles) is required for equipment and networking issues, as well as office relocations. Training and professional growth opportunities are available. Citizens, Inc. Key Responsibilities: * Serve as the first point of contact for internal technical support requests. * Manage and resolve help desk tickets using the company's ticketing system. * Perform troubleshooting remotely and on-site for hardware, software, and network issues. * Travel to satellite offices for equipment setup, networking fixes, and office relocations. * Maintain clear communication and timely follow-up with users. * Create and update technical documentation and user guides. * Diagnose and resolve hardware and cabling issues. * Build strong customer relationships through professionalism and quality service. * Ensure confidentiality of all user and company information. Minimum Qualifications: * Associate's degree in IT, Computer Science, or related field (or equivalent experience; up to 2 years substitution allowed). * Experience troubleshooting Windows laptops. * Working knowledge of Microsoft O365 applications. * Strong organizational skills, attention to detail, and critical thinking. * Excellent written and verbal communication skills. * Ability to manage multiple tasks in a fast-paced environment. Preferred Qualifications: * CompTIA A+ Certification. * Google IT Support Professional Certificate. * Microsoft IT Support Specialist Professional Certificate. Skills & Abilities: * Basic office network setup (Ethernet cabling, wall plates, keystone jacks, cable termination). * Ability to research IT issues and recommend solutions. * Strong analytical and problem-solving skills. * Ability to explain technical concepts in a user-friendly manner. * Experience working in a collaborative, team-oriented environment. * Familiarity with SaaS applications is a plus. Travel Requirements: * Occasional travel to remote company sites for troubleshooting and repairs. * Valid driver's license and reliable transportation required. * Mileage, meal, and lodging reimbursement per company policy. * Travel may include evenings or weekends for critical issues. Work Environment & Physical Requirements: * Office-based role with regulated heating and cooling; low noise level. * Ability to stand, walk, sit for long periods, and lift up to 50 lbs. * Frequent bending, reaching, and use of office equipment.
    $30k-49k yearly est. 22d ago
  • Mission Support Specialist

    Department of Homeland Security 4.5company rating

    Technical support representative job in Lafayette, LA

    Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $63.2k-98.4k yearly 51d ago
  • Recovery Center Customer Service Representative - Youngsville, LA

    1St. Franklin Financial 4.4company rating

    Technical support representative job in Youngsville, LA

    Join the 1st Franklin team in our Recovery Center location. Salary: $14.00 - $15.75 We are looking for an individual who is open-minded and focused with a team player mentality. This position works closely with Branch Operations and the court system utilizing professionalism, patience, curiosity, a results-orientation, to perform responsibilities. Principal Accountabilities and Key Activities Process and file suits in various state courts Prepares and processes documents for filing legal action through the court system Conducts follow-up communication with court system on progress of action filed Resolve issues with court system for documents improperly filed Obtains contact information for us in collections and recovery efforts Performs a wide variety of clerical duties Education, Qualifications and Experience High School Diploma or equivalent Serving our customers by working onsite at the Recovery Centers location(s) is an essential function of this job (working from home is not permitted under any circumstances) Demonstrate the ability to analyze relevant information and apply individual judgment Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings Ability to maintain confidential business and personal information Action and result focused Strong communication skills (verbal / written) Proficient with MS Office Suite products Must possess a valid driver's license and the ability to operate an automobile 1 st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 380 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
    $14-15.8 hourly 1d ago
  • Customer Service Representative Fueler/Washer

    Dev 4.2company rating

    Technical support representative job in Lafayette, LA

    Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Penske Truck Leasing Job Description 2744 NE Evangeline Trwy, Lafayette, LA 70507 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Shift Differentials: Second shift start times after 11am are eligible for $2.00 per hour shift differential Third shift start time after 9pm are eligible for $3.00 per hour shift differential Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: We take pride in offering a competitive wage and great benefits. This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work. This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate. Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ300 Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 2744 NE Evangeline Thrwy Primary Location: US-LA-Lafayette Employer: Penske Truck Leasing Co., L.P. Req ID: 2329852
    $23k-31k yearly est. 60d+ ago
  • Field Supervision Analyst I

    Osaic

    Technical support representative job in Bayou Vista, LA

    Current Employees and Contractors Apply HereOsaic Careers Supervision Opportunity in Financial Services Field Supervision Analyst I La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128 Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Schedule: Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants must be willing to work on this schedule. Role Type: Full-Time Salary: $53,000 - $56,000 per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************** Summary: The Supervision Analyst is an entry level opportunity to begin your Supervision career with Osaic. As a Supervision Analyst, you will be supported to grow personally and professionally, providing you the opportunity to obtain additional licensing and kickstart your long-term career in Supervision. The following is an overview of the functions that will be performed by the Field Supervision Analyst. However, due to an ever-changing regulatory environment in which we operate and the growth and evolution of the firm, flexibility is required as job function and details of the work assignments may change over time. Education Requirements: Associate degree from an accredited college is preferred. Minimum of high school diploma or equivalent is required. Responsibilities: Monitoring and tracking of various Financial Professional supervision and compliance requirements including blotter resolution, aged supervisory alerts, supervisory logs and surveillance escalations. Assists internal and external business partners with the gathering and reporting of information from various supervision systems. Develops and maintains relationships with team members, internal business partners and Financial Professionals. Works to identify red flag items to be escalated to management. Works with team members to address sales practice concerns, including training, or issuance of disciplinary letters. Provides extraordinary customer service to Financial Professionals and Home Office Staff, handle incoming calls (direct and via a department call queue) and respond to questions. Identify and route department work items in Salesforce and shared department email box. Basic Requirements: Minimum 1 year in the financial services industry Minimum 2 years of administrative work in a high paced environment Strong professional communication skills to effectively communicate with advisors and home office staff. Ability to effectively handle and prioritize multiple tasks in a fast-paced environment to meet defined deadlines. Strong analytical and problem-solving skills. Proven experience using MS Word and Excel as well as an aptitude to use new software as required. Knowledge of relevant FINRA and SEC rules and regulations Ability to navigate multiple computer programs simultaneously Preferred Requirements: FINRA Series 6, Series 7 or Series 99 preferred FINRA SIE preferred Familiarity with MS Access, Outlook Scheduling a plus Current Employees and Contractors Apply Here
    $53k-56k yearly Auto-Apply 8d ago
  • Production Support Technician - Night Shift - Eunice

    Crest Industries 4.4company rating

    Technical support representative job in Eunice, LA

    Come join our team at DIS-TRAN Steel! Our people - not our machinery - are our biggest assets. DIS-TRAN Steel's leadership team lives by our company values, modeling our culture of respect and integrity each day. We're a team that likes to have fun, but we also know how to get stuff done. DIS-TRAN Steel has an opening for a Production Support Technician at our Pineville, LA. plant. The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician must be capable of performing basic manual labor. This individual will manually move steel, stock, or other materials; performs general labor. Prior forklift and / or warehouse experience is preferred for this position. CORE COMPETENCIES Customer Focus Decision Quality Business Insight Drives Results Collaborates Communicates Effectively Courage Instills Trust Manages Ambiguity EXPECTATIONS Performs quality work within deadlines with or without direct supervision. Interacts professionally with other employees and customers. Works effectively as a team contributor on all assignments. Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. ESSENTIAL DUTIES AND RESPONSIBILITIES Reads work orders or receives oral instructions to determine work assignments or material or equipment needs. Moves steel or other materials to and from production areas, loading docks, delivery vehicles, or containers, by hand or using trucks, cranes, or other equipment. Sorts cargo before loading and unloading. Loads and unloads cargo. Carries needed tools or supplies from storage or trucks and returns them after use. REQUIREMENTS FOR PRODUCTION SUPPORT TECHNICIAN High School Diploma or equivalent preferred. Ability to read a tape measure required. Prior forklift and / or warehouse background preferred. Capable of performing basic manual labor. Knowledge of basic hand tools. Clear Motor Vehicle Report. Regular, reliable attendance is required. As strategists, operational experts, customer advocates and team players, we all believe in the power of our people. Explore how you can become a part of our team of strength and commitment that's built to last! DIS-TRAN Steel is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. DIS-TRAN Steel is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Part of the CREST INDUSTRIES family of companies.
    $51k-79k yearly est. Auto-Apply 59d ago
  • ROPE ACCESS TECHNICIAN-LEVEL 1

    Performance Energy Services 4.0company rating

    Technical support representative job in Lafayette, LA

    The Rope Access Level I Technician is responsible for performing various crafts while accessing area via ropes. A Rope Access Level I Technician may only work under the direct, on-site supervision of a Rope Access Lead Technician or Supervisor (Level II or Level III). ESSENTIAL DUTIES AND RESPONSIBILITIES (This is a representative list of the duties the position may be asked to perform and is not intended to be all-inclusive.) * Have an unwavering commitment to Safety * Conduct behavioral based safety observations * Participate in daily JSEA planning discussion * Be able to demonstrate all the skills and knowledge required of a SPRAT or IRATA Level I RA Technician * Have a comprehensive knowledge of advanced rescue techniques * Ensure operational safety of all equipment * Assist other technicians as required * Perform other job-related tasks as assigned by supervision or management * Actively participate in client programs, planning and strategy sessions * Actively participate in client safety initiatives, incident investigations, etc. * Demonstrates strong adherence to Company policies and procedures, as well as Company values * Perform other duties as assigned by manager and/or supervisor MINIMUM QUALIFICATIONS AND REQUIREMENTS * High School Diploma or equivalent education * Must possess an active SPRAT or IRATA Level I Certification * Must demonstrate proficiency in theoretical knowledge, equipment and rigging, maneuvers, climbing and rescue/hauling * Valid TWIC (Transportation Workers Identification Card) * Basic written and verbal skills * Ability to perform work accurately * Must be reliable and have good time management skills * Physically and mentally fit * Ability to work productively in adverse conditions * Preferred technician with a combined knowledge & experience reading blueprints, adjusting, assembling, fabricating, & bolting components together * For new hires, must meet all Performance Energy Services employment qualifications in force at time of hiring, including successful completion of a background investigation and pre-employment drug screen * For new hires, must successfully complete all required training by Performance Energy Services
    $32k-48k yearly est. 18d ago
  • Customer Service Representative - Lafayette, LA

    Kedia Corporation

    Technical support representative job in Lafayette, LA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-32k yearly est. 15h ago
  • Computer Hardware Technician- Lafayette

    Smartech

    Technical support representative job in Lafayette, LA

    SMARTECH is a National Service Provider of PC , Server , and Printer maintenance and repair. If you are a highly motivated individual who is looking to work in a fast paced field service role and share our vision of providing industry-leading technical services then consider joining our team as an independent contractor ! When you partner with SMARTECH you talk to real people that want you to succeed. We offer a plethora of Dell certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! Must have(s): Be local and/or live within 25 miles of the city/service area.Experience working with laptop hardware (specifically motherboards). Unrestricted work authorization.Valid driver's license Reliable transportation Smart phone Ability to pass a background check and drug screen. Nice to have(s):An IT related degree or technical diploma CompTIA A+ certification Please check your resume for accurate contact info including email and phone number.Please make sure all experience requirements are met and are prevalent on your resume. Working Place: Lafayette, Louisiana, United States Department : Unisys
    $32k-44k yearly est. 60d+ ago
  • Customer Service Rep II - Day Shift

    GXO Logistics Inc.

    Technical support representative job in Plaquemine, LA

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Day Shift, Monday - Friday, 08:00am - 05:00pm As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the GXO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Assist customers and business partners via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose, assess and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or cancellations to delivery orders What you need to succeed at GXO: At a minimum, you'll need: * 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues. * Experience with Microsoft Office (Word, Excel, & Outlook) It'd be great if you also have: * High school diploma or equivalent * Experience with Microsoft Office and other business-related applications * Experience in a call center environment * Bilingual English/Spanish * Solid customer service skills with the drive to resolve issues * Excellent organizational skills * The ability to thrive under pressure while delivering solutions that exceed customer expectations We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
    $24k-32k yearly est. 16d ago
  • IT Specialist

    Saronic

    Technical support representative job in Franklin, LA

    Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.Key Responsibilities: Provide IT support for hardware, software, and network issues-including desktops, laptops, servers, printers, and mobile devices-across corporate and manufacturing environments. Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.). Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication. Assist with setup and maintenance of network configurations-routers, switches, firewalls, and VPNs-within both office and production areas. Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance. Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace). Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding). Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments. Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency. Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies. Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent). Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability. Required Qualifications: Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). 3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment. Strong troubleshooting skills across hardware, operating systems (Windows, mac OS, Linux), and network components. Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles. Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools. Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs). Experience using helpdesk/ticketing systems and asset management platforms. Excellent communication and customer service skills; able to translate technical details into accessible explanations. IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
    $62k-92k yearly est. Auto-Apply 29d ago
  • IT Support Engineer I

    Xantrion 4.1company rating

    Technical support representative job in Lafayette, LA

    If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position. This is an on-site position that requires traveling to and working at client locations throughout the San Francisco Bay Area as well as at Xantrion's headquarters in Lafayette, CA. Primary Purpose and Function The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer's satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities Customer Facing Provide front line phone coverage, and participate in various call center groups Provide on-site assistance to clients within your local geography Provide excellent customer service to Xantrion's client base. Provide technical support as assigned for issues related to computer systems, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well as management, on the status of current resolution efforts. Work with third party support providers when necessary. Follow up with customers to ensure an issue has been resolved. Administration Submit semi-monthly timesheet and expense reports. Attending scheduled training and meeting sessions. Meet with your manager regularly to discuss opportunities and achievements. Service Desk Duties Ability to work a variable shift any time during Xantrion's business hours. Perform audits of customer information and systems as necessary to ensure accuracy. Take support tickets from the dispatcher. Update and schedule service tickets until issues have been resolved or further escalated. Perform other duties or special projects as assigned. Position Requirements Formal Education & Certification Bachelor's degree from a four-year university or equivalent experience (not required) Technical certificates are a plus. Knowledge & Experience Basic diagnostic and analytical skills. Basic competency in the use and troubleshooting of MS Office products. Experience using Windows 7, 10, and/or Mac OS. Basic computer literacy across both hardware and software. Ability to be proactive and able to take direction and establish ownership of issues through resolution. Personal Attributes Positive attitude. Strong written, oral, and interpersonal communication skills. Strong telephone presence with organized follow-up skills. Ability to follow established operating procedures Strong, service-oriented, customer-focused. Strong attention to detail. Experience working constructively in a team-oriented, collaborative environment. Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment. Demonstrated interpersonal skills, able to foster strong relationships internally and externally. Can follow directions, as well as apply judgment and be flexible as the situation warrants. Performance Metrics Manager and peer review of goal achievement. Coachability, willingness to work as a member of a team. Detailed ticket notes at every step of the resolution. Appropriate amount of time is correctly coded per day. Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”. Internal and external customer satisfaction scores. Ticket closure rate relative to peers. Physical Demands Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort. Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain. Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision. Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills. Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease. Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain. Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity. Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed. Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation. Periodic Travel to Xantrion's Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation. Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds. Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety. Company Policy and Procedure Compliance Follow and support company policies and procedures as well as all local, state, and federal laws. Always maintain confidentiality of company and customer records and information. Maintain a professional image, adhering to Xantrion's dress code. Must have an existing cell phone (running current Android or iOS). If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details. When Working Remote Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing. Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private. Must use Xantrion-provided PC and headset to execute job functions. Benefits Salary range $60K - $70K; depending on experience. 100% of medical, dental, and vision for you and your family. 401K with company match up to 4% of salary. Certification reimbursement and annual training budget. 17 Days PTO per year in addition to paid training days. Bonuses for referring new clients or employees. Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.
    $60k-70k yearly Auto-Apply 60d+ ago
  • Entry Level Computer Technicians

    Smartech

    Technical support representative job in Lafayette, LA

    SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! Key Responsibilities/Outcome: Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment. Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk, or script. May perform routine installs, moves, adds, and changes as part of a directed team. Performs scripted image loading, unit diagnostics, and replaceable unit swapping. Runs basic diagnostics and performs basic module replacement on PCs, servers, and peripherals. Performs preventative maintenance activities on certain products as directed. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout. Key Qualifications: 2 years experience with computer hardware replacements. General knowledge of desktop hardware and software including basic knowledge of Microsoft applications. Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures. Ability to resolve basic / non-complex problems as directed. Working Place: Lafayette, Louisiana, United States Department : Unisys
    $32k-44k yearly est. 60d+ ago

Learn more about technical support representative jobs

How much does a technical support representative earn in New Iberia, LA?

The average technical support representative in New Iberia, LA earns between $25,000 and $46,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in New Iberia, LA

$34,000
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