Technical support representative jobs in Olympia, WA - 1,420 jobs
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Customer Service Rep
ASC Engineered Solutions, LLC
Technical support representative job in Kent, WA
Department: Distribution Center Operations
Employment Type: Full Time
Reporting To: Kimberly Bailey
Compensation: $44,200 - $60,320 / year
Description
Seattle, WA
The Customer Service Representative provides effective customer service for all internal and external customers.
How You will Help
Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed
What You Will Bring
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Qualifications
* Associates' Degree in Business and/or Related Field
* 2 + years of Customer Service experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$44.2k-60.3k yearly 8d ago
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Information Technology Specialist
KBC Advisors 4.1
Technical support representative job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technicalsupport for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
$67k-82k yearly 4d ago
Customer Service Representative - Mobile
1St. Security Bank of Washington 4.5
Technical support representative job in Aberdeen, WA
A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
Takes ownership of the customer experience by being present and willing to help
Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Processes monetary transactions and balances cashbox daily
Receives and processes name and address changes and other account maintenance, as necessary
Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
Must know the features and benefits of 1st Security's products and services
Must be able to multi-task and prioritize
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Adheres to 1st Security Bank policies and procedures
Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
Travels to assigned 1st Security Bank locations as business needs require
Performs other duties as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long- and short-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution.
Requires a basic knowledge of all applicable regulations that pertain to this position
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.
The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$35k-40k yearly est. 5d ago
Customer Service Rep
ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.
Technical support representative job in Kent, WA
Customer Service Representative. Northwest Sales Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc. P Customer Service, Operations Supervisor, Sales Representative, Service, Microsoft, Manufacturing, Retail, Customer
$33k-43k yearly est. 7d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support representative job in Olympia, WA
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 54d ago
IT Support Analyst
Hiya 4.0
Technical support representative job in Seattle, WA
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Position
The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling.
In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.
What You'll Do
Core IT Support & Operations
* Provide first- and second-line IT support for Seattle-based and remote employees
* Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices
* Administer identity and access management through Okta (user lifecycle, MFA, access requests)
* Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
* Assist with onboarding, offboarding, and role changes
* Support SaaS license management and inventory tracking
* Document processes and continuously improve IT workflows
* Collaborate with global IT and cross-functional teams
Security & Compliance Support
* Assist with annual SOC 2 and ISO 27001 audit cycles
* Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
* Support periodic control testing and playbook validation
* Monitor and escalate security-related alerts and issues in partnership with Security
* Help ensure security controls and IT best practices are consistently applied
How You'll Spend Your Time
* 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration)
* 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support)
* The exact balance may shift by quarter depending on audit cycles and company priorities
Qualities that will make you successful:
* Strong IT support fundamentals and comfort handling day-to-day operational work
* Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
* Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
* Organized and methodical, especially when handling documentation and evidence
* Analytical and resourceful when navigating technical systems to solve problems
* Comfortable working with both technical and non-technical stakeholders
* Clear communicator who sets expectations and follows through
* Curious, collaborative, and motivated by improving internal systems
The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
How We Invest in You
Compensation & Ownership
* Base Salary: $45,000-$81,000
* Equity Compensation: ownership aligned with your impact and the company's growth
* Compensation is determined by role scope, skills, experience, location, and market data.
Benefits & Support
* Employer-sponsored Insurance
* Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
* Health, flexible spending, and dependent care accounts
* Life, AD&D, and accident coverage, with company-paid life and long-term disability
* 401(k) with 3% company match (via Fidelity)
* Flexible vacation policy and paid company holidays
* Paid parental leave
* Work-from-home equipment stipend
* $1,000 annually to invest in your learning and growth
* $1,000/year in charitable donation matching
* Team lunch 2x per week
This position is based in Seattle, WA, USA.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
$45k-81k yearly 44d ago
Fiscal Technician / Fiscal Support Specialist
Elyon International, Inc.
Technical support representative job in Lacey, WA
WHO WE ARE: ELYON provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. ELYON advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
ELYON advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking skilled and experienced FISCAL TECHNICIAN / FISCAL SUPPORT SPECIALIST to join our team!
Successful ELYON employees possess the following traits:
An ability to get things done: You are persistent, resourceful, results-oriented, and action oriented. You constantly plan ahead and foresee issues before they occur.
Analytical: In order to improve your comprehension of the market and the demands and problems of your clients, you have good analytical abilities and are at ease reading quantitative data.
Creative mind-set: You are able to solve problems creatively and swiftly adjust. You possess a thorough understanding of product management principles and the ability to apply them when analysing data and making recommendations.
Emotional Intelligence: You have a strong sense of self and excellent perception of how important relationships function. You are upbeat, sympathetic, adaptable, and inquisitive. Your genuineness, warmth, and competence help you win the respect of your co-workers.
Trustworthy: You have a strong sense of morality, principles, and purpose. You are trustworthy because of how you conduct yourself. You are a living example of the company's values.
FISCAL TECHNICIAN / FISCAL SUPPORT SPECIALIST
The Role
This position works independently or under general supervision and often perform one or more fiscal support functions. Position provides support in fiscal, budget, or financial business areas. Apply principles of established procedures in recording, summarizing, and reporting fiscal activities in a variety of work areas such as recordkeeping, auditing, analysis, budgeting, payroll, travel, purchasing, and other types of fiscal operations. Prepare and maintain fiscal records while compiling and ensuring the accuracy of reports.
Responsibilities
* Processing daily deposit; Prepares, verifies, and controls input being processed, including responsibility for input
* Preparing basic A/P payment documents; Maintains accounts and records
* Maintains a record keeping system for recording budget transactions; Financial related data entry into the statewide accounting system (legacy system)
* Fiscal related filing; Maintains and modifies fiscal record keeping systems, databases, and spreadsheets
* General fiscal support to the Business and Financial Services Unit
Education/Qualifications:
* High school graduation or GED equivalency.
* One to two years of general clerical or fiscal experience required.
* Must be highly skilled or have mastery of MS Excel
* Education usually can substitute year for year for experience.
Only shortlisted candidates are going to be contacted
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$38k-67k yearly est. 5d ago
Information Technology Help Desk Intern
Tacoma Community College 3.9
Technical support representative job in Tacoma, WA
Who We Are NOTE: This position is for currently enrolled TCC students only. If not currently enrolled as a college student please apply to the other listed positions and/or pools available on the TCC jobs/employment portal, thank you. * This recruitment is to establish an applicant pool for future vacancies. Individuals will be contacted as vacancies occur.
Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that:
* Reflects the diversity of our community.
* Values intellectual curiosity and innovative teaching.
* Is attracted by the campus mission promoting equitable access to educational opportunities.
* Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
* Welcomes difference and models respectful interaction with others.
* Engages effectively with the community both within and outside of TCC.
Regional Setting
For information on Tacoma and the surrounding area: ************************************************
Position Overview
The Information Technology Developer intern will assist the IT office with the essential functions listed below. This internship works on a quarter-by-quarter basis.
Essential Functions
* Greet and welcome customers.
* Use polite and professional behavior answering our IT Help Line.
* Utilize our ticketing system to document and create service and support tickets.
* Route tickets to the correct technical area or person for service.
* Perform routine computer maintenance and repair, including but not limited to hardware and software installation, de-installation and troubleshooting. Setup, install, configure, test, move and decommission computers and peripherals according to accepted policies and procedures.
* Setup, install, configure, test, move and decommission devices.
* Perform related duties as assigned.
Qualifications
Minimum Qualifications
* High school graduation or equivalent.
* Familiarity with Microsoft Office applications.
* Experience installing and removing hardware and software.
* Experience with diagnosing and repairing minor hardware and software issues.
* Professional and well organized communtication.
Conditions of Employment
* Successfully complete a background Check prior to employment.
* Ability to lift/move computer equipment weighing up to 30 lbs, using proper lifting techniques.
* Must be a current TCC student.
The Successful Candidate Will Demonstrate
* An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
* Ethics and integrity.
* Ability to follow directions and meet the demands of the department.
* Good organizational skills and resourcefulness in problem-solving.
* Familiarity with technical language.
Application Process
Application Materials
Complete application packages must include the following:
* Tacoma Community College online application.
* Resume.
Terms of Employment
These part-time student hourly positions are bound by the WAC 357-04-045provisions above. Scheduled to work up 17 hours per week and on a quarter-by-quarter basis. The work location is the TCC main campus. The salary is $20.00-$20.00 per hour. TCC Part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: ******************************************
Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, ************; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at ************. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma WA 98466
*********************************
$20-20 hourly 7d ago
Executive Support Technician
Astreya 4.3
Technical support representative job in Seattle, WA
What this Job Entails:
The Executive SupportTechnician provides high-touch, end-to-end technology support to the Executive Leadership Team (ELT) and their staff. This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users.
The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust.
Scope:
Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
Deliver outstanding customer service and personalized support for all aspects of executive technology.
Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools.
Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions.
Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required.
Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences.
Recommend and implement tailored technology solutions that align with executive needs and preferences.
Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information.
Partner with global and regional teams to support executives during travel and off-site events.
Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements.
Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication.
Required Qualifications/Skills:
5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment.
Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management.
Strong commitment to exceptional customer service and service delivery excellence.
Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences.
Professional presence and demeanor, with the ability to remain calm and composed under pressure.
Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively.
Proven problem-solving and decision-making skills.
Industry certification (CompTIA+ or equivalent experience) preferred.
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$62,640.00 - $104,400.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$62.6k-104.4k yearly Auto-Apply 54d ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Technical support representative job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.
Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 60d+ ago
IT Help Desk Technician
Luckyeagle
Technical support representative job in Rochester, WA
Management reserves the right to change the essential duties of this position description from time to time as necessary.
Assists internal users with hardware and software issues related to desktops, laptops, printers, and other casino systems. Responsible for the documentation of all phases of the resolution process.
This position ensures the confidentiality, security, and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
SUPERVISORY RESPONSIBILITY:
This position does not have any supervisory responsibilities.
ESSENTIAL FUNCTIONS:
The essential function of the IT Help Desk Technician includes but is not limited to:
Customer service is a top priority.
Directly responsible for responding to calls and/or e-mails sent to the Casino's IT Help Desk in a timely and professional manner.
Provide hardware and software support for Casino desktops, laptops, printers and other Casino systems.
Directly responsible for documenting all phases of the troubleshooting process, including resolution and closing open work orders.
Escalates issues to the next level of support when warranted.
Understands and performs in accordance with the Casino's “Soaring Services Program.”
Accountable for responsible and confidential handling of the Casino's System information.
Understands the Casino's Disaster Plan and his/her responsibility.
Understands and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures.
Performs other duties as assigned.
EDUCATIONAL, SKILL AND EXPERIENCE REQUIREMENTS:
A High School Diploma or GED is required for this position. A basic working knowledge of Information Technology equipment and systems is required.
Must have one (1) years of technical training or related computer experience preferred, and six (6) months of experience in a computer related field, A+ Certification and additional experience with technical/electrical devices highly desired.
This position requires knowledge of Microsoft Office, Outlook, Windows 8/7/XP/Vista and other Windows products, network operations, PC and application troubleshooting techniques highly desired. Must be able to work independently with minimal supervision and insure that projects are completed by or before the deadlines.
Must be 21 and older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
ENVIRONMENT:
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.
PROPERTY REQUIREMENTS:
In support of LEC&H's Pride in Property values, this position, like all LEC&H positions, assists with the daily cleaning of public and team member spaces, ensuring all team members properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.
$38k-67k yearly est. Auto-Apply 21d ago
IT Support Specialist
Openai 4.2
Technical support representative job in Seattle, WA
About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone.
This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.
In this role, you will:
Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
You might thrive in this role if you:
Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.
Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
Show precision and attention to detail in your work, consistently delivering high-quality results.
Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
$35k-72k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Everglade Works
Technical support representative job in Seattle, WA
Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
Location: Remote (USA-based candidates only)
Pay: $40 - $55 per hour
Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What You'll Do:
Provide top-notch technicalsupport Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
Diagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary.
Maintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations.
Set up and configure devices Support end-users with workstation setups, software installations, and updates.
Security & Compliance Ensure cybersecurity best practices and compliance with company policies.
Documentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
Collaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.
Stay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments.
What We are Looking For:
Experience At least 2+ years in IT support, technicalsupport, or help desk roles.
Technical Expertise Proficiency with Windows, mac OS, Linux, cloud-based platforms, and enterprise IT systems.
Networking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
Problem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently.
Customer Service Excellence Strong communication skills and a customer-first mindset.
Certifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
U.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations.
Why Join Everglade Works?
At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:
Competitive Pay Earn $40 - $55 per hour based on experience and expertise.
Flexible Work Schedule Choose full-time or part-time options that fit your lifestyle.
Comprehensive Benefits Health, dental, vision, and life insurance for full-time employees.
Generous PTO & Paid Holidays Because work-life balance matters.
401(k) with Company Match Secure your future with our retirement plan.
Professional Growth Opportunities Training, certifications, and career advancement programs.
Cutting-Edge Technology Work with the latest IT tools and innovative solutions.
Collaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity.
Home Office Stipend We support your remote work setup.
How to Apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!
Join us in shaping the future of IT support apply today!
$40-55 hourly 60d+ ago
Computer Field Tech Position- Kent WA
BC Tech Pro 4.2
Technical support representative job in Kent, WA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Technical Customer Support II
Veralto
Technical support representative job in Seattle, WA
**Imagine yourself...** + Doing meaningful work that makes an everyday impact on the world around you. + Growing your expertise and expanding your skillset with every project. + Owning your ambition and fueling your career growth. It's possible with a role at Sea-Bird Scientific (************************ . Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto (************************ company, is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
At Sea-Bird Scientific and Veralto, you'll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you'll have access to robust opportunities to deepen your skillset and develop your career.
**We offer:**
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health benefits
+ 401(k)
We are currently seeking a **Technical Customer Support II** , reporting to the **TechnicalSupport Manager** , to provide professional, prompt, and accurate technicalsupport to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technicalsupport. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the **Applied Science Team** , and is a hybrid position at our **Bellevue, WA facility** with opportunities to work remotely as projects allow.
**In this role, a typical day will look like:**
+ Answering incoming telephone calls in a professional and courteous manner
+ Providing clear, professional technical responses to customer support requests via email or web form
+ Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
+ Diagnosing and resolving software and data-related issues
+ Using scientific software to plot, process, and evaluate customer data
+ Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
+ Building and maintaining strong relationships with customers by delivering timely, effective solutions
+ Collaborating with internal teams to resolve customer issues and improve product support
+ Participating in process improvement initiatives to enhance efficiency and customer experience
+ Working additional hours as needed to support business needs and meet deadlines
+ Continuously developing and maintaining in-depth knowledge of products and applications
+ Delivering technical training to customers, representatives, and colleagues, both in person and remotely
+ Assisting in the development of written and multimedia materials for product training and user education
+ Provide feedback to product managers, salespersons, and engineers about product improvements
+ Provide support for R&D and science related projects
**The essential requirements of the job include:**
+ Bachelor's degree in a Science or Engineering-related field _(Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science_ **_preferred_** _)_
+ **3-5 years** experience in a customer service or technicalsupport related field
+ Experience with oceanographic instrumentation or research cruises **_preferred_**
+ Must have a valid driver's license and a good motor vehicle driving record
+ In-depth knowledge of Microsoft Office
+ Basic knowledge of Windows network systems and serial communications protocols **_preferred_**
+ Experience with integrated systems, PLCs, or industrial applications a **_plus_**
**Communication & Analytical Skills**
+ Communicate clearly and professionally with customers, peers, and leadership
+ Read, interpret, and create technical documentation and procedures
+ Present technical information effectively and respond to questions with confidence
+ Demonstrate a solid understanding of scientific and engineering terminology
+ Multilingual skills are a plus, particularly Mandarin
+ Apply strong analytical and problem-solving skills to technical and data-related challenges
+ Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
+ Evaluate complex technical information to identify issues and implement practical solutions
+ Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
**US ONLY** **:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here (********************************************* .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
$81k-85k yearly 23d ago
Technical Customer Support II
Veralto Corp
Technical support representative job in Seattle, WA
Imagine yourself… * Doing meaningful work that makes an everyday impact on the world around you. * Growing your expertise and expanding your skillset with every project. * Owning your ambition and fueling your career growth. It's possible with a role at Sea-Bird Scientific. Headquartered in Bellevue, Washington, Sea-Bird Scientific, a Veralto company, is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
At Sea-Bird Scientific and Veralto, you'll be part of a unique culture and work environment where purpose meets possibility: where the work you do every day directly supports the health and sustainability of our oceans and their ecosystems, and where you'll have access to robust opportunities to deepen your skillset and develop your career.
We offer:
* Professional onboarding and training options
* Powerful team looking forward to working with you
* Career coaching and development opportunities
* Health benefits
* 401(k)
We are currently seeking a Technical Customer Support II, reporting to the TechnicalSupport Manager, to provide professional, prompt, and accurate technicalsupport to both internal and external customers for Sea-Bird Scientific products. This role serves as a primary point of contact for domestic and international customers, delivering a high level of technicalsupport. The position is responsible for handling customer inquiries related to instrument use, troubleshooting, applications, maintenance, and best practices.
This role is part of the Applied Science Team, and is a hybrid position at our Bellevue, WA facility with opportunities to work remotely as projects allow.
In this role, a typical day will look like:
* Answering incoming telephone calls in a professional and courteous manner
* Providing clear, professional technical responses to customer support requests via email or web form
* Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
* Diagnosing and resolving software and data-related issues
* Using scientific software to plot, process, and evaluate customer data
* Documenting customer inquiries, quality concerns, warranty issues, and feedback in internal systems
* Building and maintaining strong relationships with customers by delivering timely, effective solutions
* Collaborating with internal teams to resolve customer issues and improve product support
* Participating in process improvement initiatives to enhance efficiency and customer experience
* Working additional hours as needed to support business needs and meet deadlines
* Continuously developing and maintaining in-depth knowledge of products and applications
* Delivering technical training to customers, representatives, and colleagues, both in person and remotely
* Assisting in the development of written and multimedia materials for product training and user education
* Provide feedback to product managers, salespersons, and engineers about product improvements
* Provide support for R&D and science related projects
The essential requirements of the job include:
* Bachelor's degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
* 3-5 years experience in a customer service or technicalsupport related field
* Experience with oceanographic instrumentation or research cruises preferred
* Must have a valid driver's license and a good motor vehicle driving record
* In-depth knowledge of Microsoft Office
* Basic knowledge of Windows network systems and serial communications protocols preferred
* Experience with integrated systems, PLCs, or industrial applications a plus
Communication & Analytical Skills
* Communicate clearly and professionally with customers, peers, and leadership
* Read, interpret, and create technical documentation and procedures
* Present technical information effectively and respond to questions with confidence
* Demonstrate a solid understanding of scientific and engineering terminology
* Multilingual skills are a plus, particularly Mandarin
* Apply strong analytical and problem-solving skills to technical and data-related challenges
* Analyze measurements, convert units, and work with basic mathematical and statistical concepts (Excel)
* Evaluate complex technical information to identify issues and implement practical solutions
* Show curiosity, adaptability, and willingness to learn and take on new challenges
Sea-Bird Scientific is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $81,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
$81k-85k yearly 23d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Olympia, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-93k yearly est. 21d ago
IT Help Desk Support - Level I (MSP)
K2 Staffing, LLC
Technical support representative job in Renton, WA
Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
Front line defense with customers calling in with technical issues
Ability to properly hand calls off to more experienced technicians when needed
Following tickets through the process until closure.
Password resets
IP Phone setup
PC setup (i.e. software install, adding domains, etc)
IT equipment installation
Printer install (Canon/HP)
Assisting onsite technical lead with various IT-related projects.
New User On-boarding
Qualifications & Requirements
2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
General understanding of software installation
General understanding of printer installation
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
$38k-66k yearly est. 17d ago
IT Help Desk Support - Level I (MSP)
K2 Staffing
Technical support representative job in Renton, WA
Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
Front line defense with customers calling in with technical issues
Ability to properly hand calls off to more experienced technicians when needed
Following tickets through the process until closure.
Password resets
IP Phone setup
PC setup (i.e. software install, adding domains, etc)
IT equipment installation
Printer install (Canon/HP)
Assisting onsite technical lead with various IT-related projects.
New User On-boarding
Qualifications & Requirements
2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
General understanding of software installation
General understanding of printer installation
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
Employment Type: Full time Location: Renton, WA
$38k-66k yearly est. 17d ago
Building Automation Systems Field Technician Specialist
Pkaza
Technical support representative job in Seattle, WA
Job Description
Field Technician - Controls / BAS Specialist - Seattle WA - Traveler This opportunity is with a leading provider of mission-critical data center solutions, delivering building automation services for hyperscale, Colo and enterprise data centers nationwide. This firm supports the installation, commissioning, and optimization of advanced control systems that ensure uptime and energy efficiency in critical environments. This opportunity offers a career-growth minded role with exciting projects, leading-edge technology, and competitive compensation and benefits.
We are seeking a Field-Based (BAS) Building Automation Systems / Controls Technician with experience in installing, integration, testing, and commissioning building automation systems (BAS) and HVAC controls. The ideal candidate will possess strong technical expertise, hands-on installation experience, and a background working with mission-critical or large-scale facilities. Candidates should be proactive, adaptable, and capable of managing work onsite while leading subcontractor teams and interfacing directly with clients.
Responsibilities:
Lead and coordinate onsite installation efforts for BAS and HVAC control systems across mission-critical project sites including low voltage cable
Work closely with all parties: project managers, systems engineers, software engineers, construction contractors / subs, equipment vendors and client staff to ensure proper operation, change orders and acceptance of the automation and software solutions
Work with vendors: scheduling, resource management and coordination of construction and start-up services as needed with MEP trades: electrical, mechanical and equipment suppliers.
Assist project leadership on automation projects of complex scope
Review and interpret AE drawings, submittals, and relay logic to ensure proper system functionality
Install and wire controllers and field devices, retrofit panels, manage cutovers, and oversee jobsite logistics
Conduct and document functional testing, QA/QC checks of BAS Systems, and commissioning activities
Perform QA / QC of BAS and integrated systems using BAS software tools
Provide installation inspections and other closeout duties to ensure customer acceptance
Provide markups for shop drawings to document as-built conditions
Create, Modify, Develop MOPs and SOPS for equipment and processes
Assist with pre-functional and functional testing
Troubleshoot and optimize BAS systems using field tools and modern diagnostic techniques, including emerging technologies and corrective actions
Provide clear and consistent communication with project managers, clients, and commissioning agents including daily site updates, daily site safety reporting and progress reports
Provide input to project teams on estimating and takeoffs for proposals
Work effectively with limited direction on day-to-day work and general instruction on new projects or assignments
Maintain daily job site documentation including updates, safety logs, and tracking issues or changes
Attend project bid walks; engineering surveys for retrofit projects
Lead installation teams on daily and weekly meetings
Participate in site audits, project estimates, and client demonstrations as needed
Provide technical information and safety guidance for activities on site
Qualifications:
5+ years of hands-on experience in BAS fieldwork-installation, testing, and troubleshooting required for mechanical and electrical systems
Experience with Distech and Tridium Niagara platforms strongly preferred
Technical proficiency with AE drawings, relay logic, and field device wiring
Demonstrated leadership skills, ability to oversee field personnel and subcontractors
Proficiency with Microsoft Office; AI and workflow-enhancing technologies
Must be adaptable, resourceful, and able to work under pressure in fast-paced environments
Ability to communicate effectively in both written and verbal
Solid Organizational skills, with the ability to multitask
Willingness to travel 50-75%
U.S. work authorization required
Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes - EMN, ETN, MMNs, Seabees; Army - Power Generation; Air Force - Power Production; Generator Techs; Maritime; Coast Guard; etc.)
Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: **************************************
After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, ***************************
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate
$65k-98k yearly est. Easy Apply 25d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Olympia, WA?
The average technical support representative in Olympia, WA earns between $28,000 and $38,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Olympia, WA
$33,000
What are the biggest employers of Technical Support Representatives in Olympia, WA?
The biggest employers of Technical Support Representatives in Olympia, WA are: