Banking Customer Support with Salesforce
Technical support representative job in Charlotte, NC
Fintech Company
Charlotte NC
HYBRID- 3 days onsite 2 days remote
Needed ASAP
6 month Contract+
Pay Rate 22. hr
Customer Service - MUST HAVE BANKING EXPERIENCE IN CUSTOMER SERVICE WITH BANKING and MUST HAVE SALESFORCE EXPERIENCE
The qualified Member Support Specialist candidate is a part of ***'s Member Success Team and will provide proactive member support for our most impactful products and services. This member- focused team player provides escalated application support and will be dedicated to resolving complex and/or priority member support issues while enabling product awareness and visibility. Performance is determined by our member experience along with the successful uptake of services and is measured by
the ability to engage with members on a proactive basis across multiple channels.
What You Get To Do:
● Become a Subject Matter Expert (SME) in evolving services and products to provide consistently
excellent support to our members
● Respond to prioritized member requests across multiple channels, including email, chat, social
and/or outbound phone support and enable cross-product member visibility
● Remote support for vendor partners to enable ongoing growth and a reduced escalation rate
● Partner with cross-functional teams to identify and prioritize members with intent to engage with
our services, identify issues/feature requests and documentation or training requirements
● Other assigned tasks as needed to perform in this role.
Our Ideal Candidate:
● 2-3 years of graduated member support service experience, financial institution preferred.
Experience with product value add product/service awareness a plus
● Excellent customer service skills with a dynamic personality and member-focused approach who
rejoices in member and team success
● Proactive peer mentor who identifies opportunities and takes initiative or ownership to address
● Proven experience in resolving complex customer issues and managing escalations with internal
and external teams
● Effective communicator in both verbal and written communication. Excellent organization, detail
oriented and high level of accuracy.
● Must be flexible and adaptable to work in a rapidly evolving environment
● Preferred experience with industry-standard case management tools (SFDC), bug tracking tools
(JIRA), and reporting analysis to perform day-to-day support optimization and prioritization.
IT Field Technician
Technical support representative job in Charlotte, NC
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Technical Specialist
Technical support representative job in Huntersville, NC
Post Modern Solutions is a company based in Huntersville, North Carolina. They pride themselves on being at the forefront of modern solutions, offering innovative and effective approaches to Networks, A/V, VoIP, and other technologies. Their commitment to excellence and client satisfaction has positioned them as a trusted partner in numerous projects.
Role Description
This is a full-time on-site role for a Technical Specialist located in Huntersville, NC. The Technical Specialist will be responsible for providing technical support, installation, troubleshooting issues, analyzing data, and ensuring effective communication with customers. They will work closely with the customer service team to address client needs and improve service delivery.
Qualifications
Strong Analytical Skills
Excellent Communication and Customer Service skills
Proficiency in Troubleshooting and Technical Support
Ability to work independently and in a team
Bachelor's degree in a relevant field or equivalent experience
Experience in the technology industry is a plus
Must be able to travel
Technical Support Specialist
Technical support representative job in Charlotte, NC
IT Support Engineer - Windows 11 / M365 (Contract)
Duration: 3-Month Contract
We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base.
Key Responsibilities
Project & Technical Support
Support the deployment and implementation of Windows Hello across the enterprise
Provide hands-on support for Windows 11 environments
Troubleshoot and support Microsoft 365 (M365) services and applications
Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration
Support device management using Intune
Provide support for System Center Configuration Manager (SCCM)
Assist with iOS device management and support
End-User Support & Customer Service
Deliver exceptional customer service while minimizing business disruption
Troubleshoot and resolve escalated technical issues
Escalate unresolved problems to appropriate teams when necessary
Identify recurring issues and recommend service improvements
Collaboration & Documentation
Partner with infrastructure, security, and business teams to provide seamless support
Participate in team meetings and knowledge-sharing sessions
Contribute to documentation, training materials, and process improvements
Required Skills & Experience
Technical Skills
Hands-on experience supporting Windows 11
Strong experience with Microsoft 365
Working knowledge of Active Directory and Azure AD
Experience supporting SCCM
Experience with Intune / MDM
Knowledge of iOS device management
Familiarity with ITIL processes and best practices
Professional Skills
Proven experience supporting users in fast-paced, high-visibility environments
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities with a focus on root cause analysis
USC and GC W2 employees only. No 3rd parties
Help Desk L2 Technician
Technical support representative job in Charlotte, NC
About Us
AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team.
Job Summary
As a Help Desk L2 Technician, you will provide advanced technical support, resolve complex IT issues, and ensure high-quality service for our clients. You will troubleshoot and manage networks, hardware, software, and cloud services while maintaining excellent client satisfaction.
Key Responsibilities
Provide remote and onsite technical support, focusing on quick issue resolution and client satisfaction.
Diagnose and troubleshoot hardware, operating systems (Windows/mac OS), applications, and cloud-based services.
Administer and maintain Microsoft 365, Active Directory, and Azure environments.
Manage firewalls, routers, switches, VLANs, VPNs, and SD-WAN solutions.
Perform system updates, patch management, and security configurations.
Support VMware environments and use PowerShell for troubleshooting and basic automation.
Escalate tickets as per the defined escalation process.
Liaise with vendors, suppliers, and internal teams to resolve IT challenges.
Maintain and update documentation for client systems and processes.
Ensure compliance with security best practices (CIS Controls, NIST, CMMC, etc.).
Qualifications & Requirements
3+ years of experience in an IT support or help desk role, preferably within an MSP.
Strong knowledge of Windows Server, Windows Desktop, and Microsoft Applications.
Experience with Microsoft 365 administration (Exchange, SharePoint, Teams) and Azure.
Proficiency in network troubleshooting (DNS, DHCP, VPN, TCP/IP).
Hands-on experience with VMware support and PowerShell scripting.
Familiarity with backup solutions, disaster recovery, and security best practices.
Strong communication, customer service, and organizational skills.
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator are a plus.
Experience with ConnectWise Automate, Manage, SonicWALL GMS/NSM, and Logic Monitor is a plus.
Why Join Us?
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and certifications.
Collaborative and dynamic work environment.
If you're a dedicated IT professional passionate about delivering exceptional support, apply today to join AT-NET Services and grow with us!
Entry Level - Geographic Information Systems (GIS) Technician
Technical support representative job in Charlotte, NC
TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.
GIS Technician
1 Year Contract
Onsite
Local Candidates Only!
Charlotte, NC
NO C2C Candidates!
An entry level GIS position, who will assist with the updating and maintenance
of data within a large scale Enterprise GIS database.
Desired Skills and Experience:
Requires an Associate's degree in Geography, Earth Science, Engineering, or
related field and three years of relevant experience; or a Bachelor's degree
in Geography, Earth Science, Engineering, or related field and one year of
relevant experience.
Must have a minimum of two years of experience using the ArcGIS suite of
products and must have experience editing GIS data. Experience in importing,
exporting, creating data in ArcGIS 10.x.
Must be able to work with data stored in Enterprise Geodatabase.
A basic understanding of Trimble Business Center is preferred.
Preferred qualifications include experience with creating, collecting, and
editing GIS data.
GIS work experience with a city or county government agency is preferred.
Required Software:
Esri ArcMap and ArcCatalog 10.x
TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit ****************
No second parties will be accepted.
Information Technology Field Technician
Technical support representative job in Charlotte, NC
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Junior Technical Delivery Specialist
Technical support representative job in Charlotte, NC
Brooksource is seeking a Junior Technical Delivery Specialist to join our Fortune 500 banking client in the Charlotte, NC area. The Junior Technical Delivery Specialist will help support sprint planning, capacity planning, and help the teams stay organized. You will play an integral role to drive work through the pipeline. This entry-level position works closely with cross-functional teams to ensure that all aspects of the delivery process are executed smoothly and efficiently.
This position is ideal for recent graduates from universities or boot-camps, veterans, or individuals with up to one year of professional IT experience and a long term interest in technology.
Logistics
Charlotte, NC (Hybrid 3 days onsite)
Full time (40 hours per week)
First year salary: $62,000+
Start Date: February 2026
We are unable to provide sponsorship currently
Key Responsibilities
Support 1-3 agile teams in planning and execution of deliverables.
Assist with sprint planning, capacity planning, and day-to-day coordination.
Facilitate communication between teams and stakeholders to resolve issues and remove blockers.
Help organize and track work using tools like Jira or similar platforms.
Participate in quarterly planning and gradually take ownership of facilitation activities.
Identify and address delivery challenges to keep projects on track.
Collaborate with development leads and project managers to ensure alignment across teams.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field OR equivalent experience (bootcamp graduates welcome).
Strong communication and organizational skills.
Ability to work collaboratively and adapt to changing priorities.
Basic understanding of Agile methodologies and ability to engage with technical teams.
Familiarity with project tracking tools (e.g., Jira).
Preferred Skills
Experience in a technical or delivery-focused role.
Understanding of the Software Development Lifecycle (SDLC).
Interest in technology and desire to grow into delivery or project management roles.
Top Attributes
Positive attitude and strong aptitude for learning.
Excellent interpersonal skills for team facilitation.
Detail-oriented with problem-solving mindset.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Help Desk Manager
Technical support representative job in Charlotte, NC
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving technical and customer service issues, monitoring key performance indicators, and implementing tools and processes to enhance service quality. Collaboration with teams to identify improvement opportunities and training the help desk team will also be key aspects of this role.
Qualifications
Proficiency in Technical Support and Troubleshooting for hardware, software, and network-related issues
Strong skills in Help Desk Support and Customer Service to ensure a seamless user experience
Experience in maintaining Customer Satisfaction through effective communication and problem resolution
Proven ability to manage and lead a team, including delegating tasks and performance management
Strong analytical, problem-solving, and decision-making abilities
Bachelor's degree in Computer Science, Information Technology, or a related field
Relevant certifications (e.g., ITIL, CompTIA A+) are a plus
Mobile Help Desk Support
Technical support representative job in Cornelius, NC
Compensation: $18-22 per hour Mobile Help Desk Support
Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS.
Responsibilities:
Respond to and resolve user requests for assistance via phone, email, and text messaging.
Provide initial analysis and resolution for incidents and service requests submitted by internal users.
Utilize help desk tracking software for efficient issue resolution.
Required Qualifications & Experience:
Proven ability to follow defined processes and seek advice when necessary.
Previous experience in customer support, call center, or similar roles.
Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices.
Nice to Have Skills & Experience:
Familiarity with IT knowledgebase software and end-user documentation.
Strong communication skills for interfacing with management and technical resources.
Experience in maintaining poise and humor in stressful situations.
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance.
Voluntary and long-term disability insurance.
Paid time off, 401(k), and holiday pay.
Weekly direct deposit or pay card deposit.
Other Information:
Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST.
The position offers opportunities for growth and exposure to advanced technical environments.
Applicants must have strong problem-solving and customer service skills.
If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Desktop and Mobility Support
Technical support representative job in Concord, NC
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Infrastructure Analyst
Technical support representative job in Charlotte, NC
Infrastructure Analyst | Long- term Contract | Hybrid: Charlotte, NC
Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools-including Exchange, SharePoint, Teams, and OneDrive-while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects.
Duties & Responsibilities:
Lead troubleshooting efforts and implement fixes for assigned platforms; independently resolve complex issues.
Partner with vendors to support and maintain applications (break-fix, patches, upgrades, service packages).
Coordinate and perform routine maintenance such as patching, service pack deployments, and upgrades in collaboration with operations and database teams.
Apply both waterfall and agile methodologies for application development and maintenance; serve as SME or Technical Lead.
Identify, design, and deliver platform enhancements; define upgrade and change management processes.
Promote platform automation and guide teams in the effective use of cloud technologies.
Research emerging technologies and make recommendations at the application and integration level.
Design system modifications based on business requirements and coordinate development efforts.
Process Change Requests and support QA documentation for implementations and operational changes.
Document work thoroughly and follow established procedures.
Clearly communicate downtimes, changes, status updates, issues, and defects to users and IT leadership.
Present complex technical topics in a clear, understandable way.
Facilitate meetings and provide direction to team members and stakeholders.
Build and maintain strong working relationships across all business levels.
Demonstrate strong communication, listening, negotiation, and conflict-management skills.
Prioritize work based on business needs and guide team activities accordingly.
Independently research issues, multitask effectively, and meet tight deadlines.
Work both independently and collaboratively with minimal supervision.
Maintain professionalism, confidence, and composure in high-pressure situations.
Recognize when to escalate issues and provide timely status updates.
Required Qualifications:
Bachelor's degree in Computer Science or a related field
5-10 years of experience in application development and/or application support
Experience managing large assignments and leading small projects
Strong abilities in requirements gathering, design, coding, testing (unit, system, integration), documentation, and implementation using standard methodologies
Ability to adapt quickly within a rapidly changing IT environment
Proven success meeting tight deadlines and independently prioritizing multiple tasks
Knowledge of client/server concepts and object-oriented design
Experience supporting vendor-installed applications
Effective written and verbal communication skills with strong teamwork and interpersonal strengths
Desired Qualifications:
Experience working within large programs and Agile environments
Ability to collaborate with cross-functional stakeholders and balance competing priorities
Experience supporting Microsoft collaboration tools (Exchange, SharePoint, Teams, OneDrive)
Strong analytical and problem-solving skills with a record of delivering high-quality solutions
Advanced coding skills in commonly used enterprise languages
Knowledge of the System Development Life Cycle (SDLC) and ability to guide others in its use
Experience with schema/database design, enterprise standards, and process compliance
Technology Support Technician
Technical support representative job in Great Falls, SC
The job of Technology Support Technician was established for the purpose/s of installing and maintaining
computer hardware and software; resolving immediate operational and/or safety concerns; and
providing in-service training and documentation on applications and software.
Job Summary:
Assesses malfunctions of hardware and/or software applications for the purpose of determining
appropriate actions to maintain computer and network operations.
Attends meetings as assigned for the purpose of conveying and/or gathering information required to
perform functions.
Develop skill and knowledge level for the purpose of moving to a higher level of network support.
Diagnoses complex network and infrastructure problems (e.g. e.g. VLAN, routing, and TCP/IP issues) for
the purpose of maintaining district computer operations.
Installs computer hardware, peripherals, and network equipment and application software for the purpose
of maintaining safe and effective district and site operation including classrooms, library and computer
labs.
Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for
the purpose of providing written support and/or conveying information.
Repairs computers, peripherals, network equipment and software, requiring specialized computer and
electronics repair skills for the purpose of maintaining computer and network equipment in a safe and
functional operating condition.
Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job
site or transporting equipment for repair.
Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing,
configuration, etc.) for the purpose of meeting the computer processing needs of the users.
Warehouses computer parts, supplies, and materials for the purpose of establishing an inventory of items
commonly required to repair computer hardware.
Assists other personnel for the purpose of supporting them in the completion of their work activities.
Qualifications:
Job related experience is required.
Targeted job related education that meets organization's prerequisite requirements.
CCNA
Microsoft Certified IT Professional (MCITP)
or other current Microsoft certifications
Team Lead, IT On-Site Support Services - North America
Technical support representative job in Charlotte, NC
Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.
The Team Leader, IT On-site Support Services - North America is a hands-on team lead responsible for leading and coordinating on-site IT support operations in North America. This role ensures high-quality technical support for end-user devices, infrastructure, and workplace technologies, while managing a team of IT support specialists. The Team Lead will collaborate with global IT counterparts, third-party service providers, and internal stakeholders to deliver seamless support services and drive continuous improvement.
Responsibilities
Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues.
Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware.
Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements.
Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols.
Manage vendor relationships and third-party support contracts for on-site services.
Maintain accurate documentation of support activities, asset inventories, and configuration records.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Manage software updates, ensuring systems are up-to-date.
Travel as needed to support remote sites and ensure consistent service delivery.
Perform other duties as assigned.
Qualifications
EDUCATION & EXPERIENCE:
Bachelor's degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required.
10+ years or more related IT experience.
Knowledge of relevant operating systems - Windows, Mac, iOS.
Technical competency with printer, scanner and other hardware devices.
Experience working with Active Directory, Group Policy.
Knowledge of video conferencing concepts.
Basic Knowledge of networking technologies.
COMPETENCIES:
Strong verbal and written communication skills.
Strong leadership and communication skills.
Comfortable working with Business leaders.
Excellent problem-solving skills.
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Charlotte, NC
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Technician, Behavior Support (25-26)
Technical support representative job in Charlotte, NC
Summary: The Behavior Support Technician (BST) supports school staff during crisis situations related to student behavior and mental health issues, conducts Functional Behavior Assessments (FBAs) and collaborates with staff when developing and implementing Behavior Intervention Plans (BIPs), and implements Crisis Prevention and Intervention (CPI) strategies as needed for students with disabilities.
Essential Duties: (These duties represent a sample and may vary by position.)
Provides one on one support to student in crisis situation using Crisis Prevention & Intervention (CPI) strategies
Conducts Functional Behavior Assessments (FBAs).
Collaborates with school staff during individual student crisis situations.
Collects, analyzes, and assesses data related to student behavior
Participates with school staff when developing Behavior Intervention Plans (BIPs).
Monitors and provides feedback to staff on implementation of BIPs.
Performs related duties as assigned.
Business Technical Support I, Spectrum Business
Technical support representative job in Charlotte, NC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
* Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
* Maintain an accurate database and document complex technical issues for repair teams.
* Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
* Avoid future issues by investigating and identifying the root cause of issues.
* Enhance the client experience through process reviews, analysis and recommendations.
* Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
* Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
* Education: Bachelors or associates degree in a technical field or equivalent experience.
* Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
* Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
* Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
* Cisco or Juniper certification or equivalent.
* Ability to work Saturday and/or Sunday 1st and 2nd Shift
#LI-EW1
CRP101 2025-66205 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Wellness Support Technician (WST)
Technical support representative job in Winnsboro, SC
Job DescriptionSalary: $15.00
JOIN OUR WELLNESS TEAM - 24/7 SHIFTS AVAILABLE
The WAVE International is revolutionizing mental health and addiction recovery with our holistic approach. Join our mission to create healthier, happier lives for all.
YOUR ROLE
As a Wellness Support Technician (WST), at MIHS of Winnsboro d/b/a The Wave of Columbia location, you'll be on the frontlines of client care, providing supervision, support, and assistance throughout their recovery journey. You'll monitor medications, document client activities and behaviors, and motivate clients to participate in therapeutic programs in a dynamic, supportive environment.
YOU'LL MAKE AN IMPACT BY:
Following all policies and procedures related to client interaction, confidentiality, and supervision
Ensuring client safety through appropriate supervision and location checks
Transporting clients to and from outings while representing The Wave in the community
Ensuring clients adhere to and attend their daily scheduled activities
Documenting interactions and progress with clients as required by treatment plans
Orienting new clients to the facility and completing necessary paperwork
Conducting searches to maintain a drug-free and safe environment
De-escalating agitated clients and providing supportive redirection
Participating in staff meetings and attending all required training
Adapting productively to changing circumstances and needs
IDEAL CANDIDATE
You see potential in every client and believe in holistic healing. Your compassionate approach creates a safe space for individuals on their recovery journey. You excel in high-pressure situations while maintaining a positive, can-do attitude.
YOU'LL THRIVE HERE IF YOU HAVE:
College Degree from an Accredited institution in BA and Psychology (Preferred)
1-3 years of experience in healthcare settings working with client safety and well-being
Driver's License (Required)
CPR Certification (Required)
Strong proficiency with computers and technology
Excellent communication skills, both verbal and written
Ability to establish and maintain effective working relationships
Adaptability to rapidly changing environments
Skill in consulting with clients and interacting respectfully with family members
Ability to remain calm in stressful situations
WORK DETAILS:
Job Type: Full-Time, Part-Time available
Pay: Up to $16.00 per hour
Schedule: Varies - 24/7 operation with on-call nights, weekends, and holidays may be required
Setting: JCAHO accredited rehabilitation center
Location: Winnsboro, SC, 29180 (in-person)
Benefits: Flexible schedule and company benefits package for full-time employees
Drug screening and background check required
Physical demands include mobility throughout facility and ability to respond to emergencies
READY TO MAKE WAVES?
Join our team of dedicated professionals committed to making a difference in the lives of our clients. Your support as a Wellness Support Technician (WST) is invaluable in providing exceptional care.
IT Technician - Trackside
Technical support representative job in Mooresville, NC
Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position.
Responsibilities
Travel with and support the team to at-track events and testing facilities.
Setup/monitor/teardown trackside IT systems at all race & test events.
Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment.
Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions.
Analyze trends to prevent future problems and implement failover options.
Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes.
Ability to wire and test network and coax wires.
Ability to diagnose radio and antenna issues.
Additional duties may be assigned.
Qualifications
2-4 years of Systems Administration experience.
Associates degree in engineering or technology-related field, or comparable work experience.
Ability to lift 40-plus pounds without restrictions.
Ability to work weekends and travel as required; mostly race weekends with some weekday travel required.
Exceptional level of organization and attention to detail.
Ability to work in high-pressure situations and with minimal supervision.
Self-starter and highly motivated to succeed.
Excellent customer service skills.
A+ Certification required within 90 days of start date.
This position is subject to periodic drug screenings during employment per sanctioning body guidelines.
Auto-ApplySupport Technician
Technical support representative job in Concord, NC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
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