Help Desk Technician
Technical support representative job in San Jose, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Entry level Desktop Support Technician
Technical support representative job in San Jose, CA
Desktop Support Technician
San Jose, CA 95131 - Onsite
A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work
DUTIES AND RESPONSIBILITIES:
Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following:
Provide Technical training to users through video conferencing or in person
Create Technical documentation
Verify and test new software and/or Processes
Assist with placing technical signage around the office when needed
Possible travel to other locations
QUALIFICATIONS:
Experience in a corporate help desk and/or desktop support environment is preferred
Consider themselves as โtech-savvyโ and willing to learn new ideas
Excellent customer service skills to work effectively with clients
Understanding the Windows 10 Operating System
Understanding of Mac OS is a plus
Ability to work well with other people in a team-oriented environment
Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision
Must be able to follow through procedures and protocols as outlined by senior management
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00899
Enterprise Frontline Support
Technical support representative job in San Jose, CA
Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises.
Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible.
We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base.
These are full-time, in-office opportunities with benefits.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to:
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion
Provide accurate and timely support by documenting all issues and resolutions
Maintain communications with customers during the problem resolution process
Act as a Customer-facing subject matter expert
What Do You Need to Be Successful?
Solid HTML / CSS background is needed to help customers in building and designing forms
Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds
You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Track record of supporting customers with a SaaS or IaaS product is preferred
English fluency is required
ABOUT YOU
Customer facing skills combined with excellent verbal and written communication skills
Ability to work with little to no supervision
Open to criticism and a team player
Adaptable , flexible and commercially aware
Excellent organizational skills with the ability to prioritize and manage
Compensation, Perks & Benefits
Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience
Company paid Commuter Benefits
Employer-sponsored medical, dental, vision, AD&D, and LTD insurance
401(k) with 4% company match
FSA
10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year
Professional development stipend after one year of employment
OUR PROCESS
We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to.
We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jotform values your privacy. You can find more information regarding our applicant privacy notice here: **********************************************
Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Hardware Technician (On Demand)
Technical support representative job in San Jose, CA
Key Responsibilities:
Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & mac OS).
Manage user accounts, passwords, and permissions in Active Directory (ADDS).
Support group policy management and user profile configurations.
Assist with software deployment, patching, and inventory management via SCCM.
Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.).
Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook).
Support end users in configuring network drives, shared folders, and printers.
Escalate unresolved technical issues to L2/L3 or vendor support when required.
Maintain proper documentation of incidents, resolutions, and daily operations.
Adhere to SLA and ITIL processes for efficient ticket handling and service delivery.
IT Support Engineer
Technical support representative job in San Jose, CA
Global Security Vendor
San Francisco, California
$85,000 - $95,000 + Bonus & Great Package
This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position.
In this role you will:
Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners.
Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce.
Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time.
Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity.
Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management.
Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides.
Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops.
Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot.
Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues).
Handle laptop imaging, patching, and mobile device management (iOS/Android) support.
Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly.
Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness.
Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date.
Communicate effectively and professionally with end users, customers, vendors, and other IT personnel.
Maintain physical and logical security accounts for assigned systems.
Monitor and resolve incidents related to systems, networks (e.g., VPN), and security.
This role does require coming onsite regularly into the HQ located in San Francisco.
To be successful in this opportunity, you will have:
Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment.
Strong prioritization, troubleshooting, and critical thinking skills are essential.
Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune).
Proven experience supporting mac OS environments.
Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows.
Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions.
Strong customer service orientation and attention to detail, providing a โwhite-gloveโ support experience.
Enjoys problem-solving and working in a dynamic, fast-changing environment.
Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar).
Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus).
Experience working in a regulated environment with strong confidentiality and data privacy standards.
Good understanding of and adherence to InfoSec guidelines and principles.
*Follow Scout Global for more roles like this*
Technical Support Specialist (Full Time)
Technical support representative job in Pacific Grove, CA
The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Diagnose and correct software problems, including user errors, configurations errors, and bugs.
* Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
* Perform routine preventive maintenance, as scheduled.
* Create, assign, and track tickets for escalated tickets to the rest of the IT team.
* Document key troubleshooting processes. Develop technical documentation for employees.
* Contribute to and maintain the knowledge base.
* Organize assets, systems, and documentation.
* Install, upgrade, configure, and maintain hardware/software.
* Maintain organization and inventory of lab, shed and related areas.
* Complete projects assigned by manager on time.
* Answer first level support calls - logging all requests into the service desk ticketing system.
* Provide first level phone support for common system problems.
* Offer service and customer assistance during field visits.
* Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Work independently to provide first line technical support.
* Must be able to work weekends and after-hours support on a rotational basis as needed.
* Other tasks as assigned by manager.
Absolutely Required Skills:
* 1 year of help desk or technical support experience.
* Excellent problem-solving abilities and communication skills.
* Must have strong attention to detail.
* Good at conveying complex ideas and likes to solve technical challenges.
* Must be a self-motivated team player.
* A passion for technology and world class customer service.
* Enjoys learning new technologies.
* Valid California driver's license with current DMV printout required.
* College degree required.
Familiarity with the Following is a Plus:
* Windows 10 and MS Office suite experience.
* Imaging and deploying software with Microsoft SCCM.
* Configure and setup of Avaya Phones.
* Experience working with Point of Sale (POS).
* Experience with ticketing system.
* Cable tracing and punching down.
Why work for Pebble Beach Company:
* Competitive Pay: $27.00 - $30.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Leader, Technical Support
Technical support representative job in San Jose, CA
About the Team: The Global Meraki Escalations and Product Specialist Group is part of the Catalyst and Meraki CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This group's primary responsibility is to handle Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support, Platform and Product Engineering and Product Management organizations to deliver top class Customer and Support Experience.
As a People Leader within the Meraki Escalations Engineering organization, the desired candidate will:
* Oversee the work of Escalation Engineers and Product Specialists within the Meraki Dashboard product domain.
* Take accountability for driving customer escalations (Executive Escalations) through to resolution and closure.
* Handle difficult conversations with customers and key stakeholders confidently and professionally during escalations.
* Partner closely with regional and technology counterparts to deliver operational excellence for customers, partners, and internal teams.
* Drive high-quality standards for Customer Found Defect (CFD) triage and issue scoping.
* Monitor key performance indicators and quality measures for escalations and CFDs.
* Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong closed-loop mindset.
* Provide thought leadership on serviceability, support readiness, documentation, process, and training.
* Guide and support team members in professional development, performance management, and career progression.
* Communicate effectively to ensure the team remains informed of company, organization, and team priorities.
* Lead and participate in team rituals including team meetings, 1:1 syncs, and group/product-specific sessions.
* Maintain a positive outlook and leadership presence in a fast-paced, dynamic environment.
* Advocate for AI and automation to enhance products, services, and operational efficiency.
Required Experience/ Knowledge/ Skills:
* 10+ years of overall experience in IT Services/ Engineering organizations with global presence, with 7+ years as a People Leader.
* University Degree in IT or a related major.
* Strong working knowledge of IT Networking products, backend infrastructure (Cloud & On-Prem) and their application towards delivering business outcomes.
* Demonstrates a solid understanding of the Meraki Dashboard and product portfolio.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
* 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
* 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
* Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
* Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
* 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
* Additional paid time away may be requested to deal with critical or emergency issues for family members
* Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
Technical Support Specialist
Technical support representative job in Salinas, CA
As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. Youll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
On-site troubleshooting for hardware, software, and networking issues.
Setup, configure, and maintain workstations and peripheral devices.
Assist with software installations and updates.
Provide technical support to clients and document resolutions.
Collaborate with remote teams and escalate complex issues as needed.
Qualifications:
Basic knowledge of IT systems, networking, and troubleshooting.
Strong communication skills and customer service orientation.
Ability to work independently and manage multiple tasks.
Experience in an MSP or similar environment is a plus, but not required.
Job Type: Full-time
Work Location: In person
IT Support Technician
Technical support representative job in Salinas, CA
Alvarez Technology Group is looking to hire current and future superstars to join our team as Level 1 & Level 2 Support Technicians. Since 2001, ATG has been the premier provider of IT and cybersecurity solutions for businesses. We actively invest in all our team members with training and certification opportunities, and the best service tools in the industry to accomplish our goal of keeping clients safe, secure and successful. Our services include:
* IT Management
* Consulting Services
* Cybersecurity & Business Continuity
* Cloud Services
* Physical Security & Monitoring
* VoIP Phone Systems
Employee Benefits include:
* Medical, Dental & Vision Insurance
* Employee Life Insurance
* 14 PTO days & some holidays
* 104k w/4% Matching
* Training Opportunities
Come be part of a team that celebrates diversity, encourages growth, and lives by ATG's core values.
Clients First
Experts In All We Do
Open, Honest & Direct
Community & Family Spirit
Embrace & Drive Change
Applicants are required to submit to background check. Applicants must also have valid driver's license and proof of auto insurance.
Customer Support Representative
Technical support representative job in Scotts Valley, CA
Universal Audio is looking for a talented Technical Support Representative to join our growing team. This person will provide pre and post-sale technical support for UA's product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools.
Responsibilities
Assist all Universal Audio customers and incoming inquiries as required
Provide UA product installation support and troubleshooting for Windows and MAC based computers
Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers
Generate knowledge base entries, both written and in video tutorial formats
Communicate directly with customers either by telephone, chat, on line requests, or service requests
Respond to customer inquiries, complaints, and service requests within specified department metrics
Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores
Obtain and evaluate all relevant information to handle inquiries and complaints
Process replacement parts orders
Provide customers with presales product and service information
Provide support to customers to help resolve potential account issues, including research of on line purchases
Communicate and coordinate with internal departments as required
Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns
Coordinate the handling of RMA, and service requirements through the distribution channel
Requirements
Communication skills - English, verbal and written. In addition, region specific language as required by position.
Problem analysis and problem-solving
Attention to detail and accuracy
Ability to translate support transactions and provide data collection to categorize interactions
Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer's needs
Experience with use of UAD-2/Apollo hardware products.
Experience with UA Software: UA Console and LUNA recording software.
Ability to lift 20 pounds
Must be able to sit for extended periods
Available to work overtime and weekends when required.
Have access to high speed internet connection to accommodate working remotely
Have an appropriate workspace in your residence, when applicable
Have reliable transportation, when applicable
Education / Work Experience
High school diploma, general education degree or equivalent. Formal recording technology education desirable
Advanced Knowledge of customer service principles and practices
Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers
Knowledge of relevant computer applications โDAWโ for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)
Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques
Knowledge of music production, sound design, basic principles of sound
Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects
Auto-ApplyCreative Systems Desktop Support Technician
Technical support representative job in Cupertino, CA
Description About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We Are Looking For:
We seek a full-time Creative Systems Support Technician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams.
You will work directly with motion graphics, post-production, and creative teams within a leading technology company's creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You'll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow.
Job Responsibilities:MUST HAVE experience supporting Digital Content Creation (DCC) software, including Maxon Cinema 4D, Adobe After Effects, Maya, and other creative tools used in motion graphics and post-production environments.
Provide hands-on technical support for Mac-based IT environments, including troubleshooting hardware, software, and networking issues.
Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro.
Manage and resolve technical support tickets in an IT ticketing system, ensuring timely, professional resolution.
Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management.
Escalate complex issues to senior system administrators as needed.
Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration.
Create and maintain clear, accurate documentation for IT processes and workflow standards.
Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments.
Required Qualifications & Experience:MUST HAVE:
3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools.
Proven technical experience with MacOS-based computers and creative production or post-production environments.
Strong troubleshooting and diagnostic skills across hardware, software, and networking.
Experience managing and resolving support tickets using a formal IT ticketing system.
Ability to set up, configure, and optimize artist workstations for creative workloads.
Excellent written and verbal communication skills with strong customer service orientation.
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Additional Requirements:
Strong collaboration skills and the ability to communicate effectively with creative teams.
High attention to detail and documentation accuracy.
Proactive, positive, and solution-oriented mindset.
Preferred Qualifications & Experience:
Prior Apple Genius or Apple Store technical support experience.
Experience with Jamf or other Apple device management tools.
Familiarity with Xsan or StorNext SAN environments.
Background supporting artists in motion graphics, 3D design, or post-production teams.
Compensation & Benefits: The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyIT Help Desk Technician
Technical support representative job in San Jose, CA
Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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IT Help Desk Support - Level 2 (MSP)
Technical support representative job in San Jose, CA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Having worked in a Managed Service Provider (MSP) environment would be a major plus!
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Technician - Onsite, San Jose, CA
Technical support representative job in San Jose, CA
is $43 per hour to $48 per hour depending on experience. is required to be on-site, Monday through Friday. * * Applicants must be eligible to work in the United States without visa sponsorship now or in the future*
Tutor Perini Corporation is seeking a IT Technician to join our office in San Jose, CA.
About Tutor Perini Corporation
Extraordinary Projects, Exceptional Performance
Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines.
From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide.
Extraordinary Projects Need Exceptional Talent
The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration, endpoint support, and automation through PowerShell scripting. The ideal candidate will also have experience using Dell SupportAssist to manage and maintain the end-user computing fleet efficiently.
Responsibilities
* Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites.
* Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
* Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
* Develop and deploy PowerShell scripts to automate and streamline day-to-day IT tasks.
* Utilize Dell SupportAssist for device management, monitoring, and diagnostics across the end-user fleet.
* Create and maintain reports and dashboards for IT asset tracking and lifecycle management.
* Assist in setting up new job sites, including network connectivity and end-user onboarding.
* Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
* Collaborate with IT leadership to improve service delivery, asset visibility, and operational efficiency.
* Stay current with evolving Microsoft technologies and IT best practices.
Requirements
* Proven experience as an IT Technician or in a similar technical support role.
* 2+ years of experience required.
* High School Diploma or GED required.
* Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
* Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
* Hands-on experience using PowerShell to automate IT tasks and manage Windows environments.
* Experience with Dell SupportAssist for device diagnostics, updates, and lifecycle management.
* Strong problem-solving, analytical, and communication skills.
* Highly organized with excellent attention to detail and the ability to manage multiple priorities.
* Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
* Willingness to travel occasionally to regional job sites as needed.
Equal Opportunity Employer
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support representative job in Carmel Valley Village, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Field Tech Support
Technical support representative job in San Jose, CA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $29.00/Hour
Information Technology Technician II
Technical support representative job in San Jose, CA
Job Description: The Information Technology Technician II serves as a primary point of contact between Naprotek Business and Operations teams for IT related requests, incident resolution, and system support. This position is responsible for installing, configuring, troubleshooting, and maintaining hardware, software, and network systems to ensure stable and secure IT operations. The role includes documentation, collaboration with other IT team members, and proactive contributions toward improving operational efficiency. Key Duties and Responsibilities:
Install, configure, monitor, and maintain Information Technology equipment, systems, and services.
Support IT security initiatives by maintaining compliance with organizational and regulatory security standards and policies.
Coordinate, implement, and document changes to IT systems following established change management processes.
Respond to user service requests, incidents, and reports; document, troubleshoot, and resolve issues promptly.
Collaborate with business units to understand operational needs and propose appropriate technical solutions.
Provide timely and professional technical support to end users.
Perform routine to moderately complex problem analysis, identifying root causes and implementing corrective actions.
Maintain accurate documentation for configurations, system changes, and support activities.
Administer user accounts, permissions, and access controls in alignment with security policies.
Research and learn new technologies; provide recommendations for improvements or optimizations.
Participate in scheduled maintenance windows or emergency support situations as required.
Perform other related duties as assigned by IT management.
Minimum Qualifications:
Associate degree in Information Technology discipline or equivalent professional experience.
Strong technical proficiency and troubleshooting skills across IT infrastructure components (hardware, software, and networking).
Experience with Active Directory, Microsoft 365, Windows Server, Windows Workstation, and Microsoft Office environments.
Foundational understanding of cybersecurity principles and best practices.
Working knowledge of networking concepts, protocols, and services (DNS, DHCP, TCP/IP, VPN).
Excellent organizational, documentation, and time management skills.
Ability to work effectively both independently and as part of a team.
Ability to research and learn new unfamiliar concepts and skills effectively.
Strong verbal and written communication skills.
Must be professional and perform well under pressure.
Additional Requirements:
ITAR Compliance:
This position requires access to technical data and information subject to the International Traffic in Arms Regulations (ITAR). Only U.S. persons, as defined by 22 C.F.R. ยง120.15 (U.S. citizens, lawful permanent residents, refugees, or asylees), are eligible to be considered. Proof of U.S. person status will be required prior to employment.
Work Conditions:
Physical Requirements:
Ability to lift, carry, and install IT equipment up to 40 lbs. (e.g., servers, monitors, network hardware).
Ability to stand, crouch, and reach in confined spaces such as data centers, wiring closets, or under desks.
Must be capable of working safely with electrical and mechanical IT equipment.
Work Location: This is an onsite position located in San Jose, California. Remote or hybrid work is not available.
Work Schedule: Standard business hours (Monday through Friday). Occasional after-hours, weekend, or emergency call-back support may be required to address critical IT incidents or perform scheduled maintenance; however, such events have historically occurred once or less per year.
We value our team and offer a competitive benefits package designed to support your health, well-being, and future. Here's what you can expect:
10 Paid Holidays per Year
Paid Time Off (PTO): 10 days in your first year, accrued throughout the year
Comprehensive Health Coverage: Medical, Dental, and Vision plans
100% Employer-Paid HRA (Health Reimbursement Arrangement)
Company-Paid Life Insurance
401(k) Retirement Plan with Employer Match
Education Reimbursement Program - invest in your growth with support for continued learning
Annual Year-End Celebrations
Employee Appreciation Events
Referral Bonuses and Other Performance-Based Incentives
Education reimbursement
Join a team that values hard work, celebrates achievements, and invests in your personal and professional growth. Website: **************** EEO / ACCOMMODATIONS Naprotek is an Equal Employment/Affirmative Action employer including Disability/Vets . We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please respond to this email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
IT Support Technician
Technical support representative job in Salinas, CA
Job Description
Alvarez Technology Group is looking to hire current and future superstars to join our team as Level 1 & Level 2 Support Technicians.
Since 2001, ATG has been the premier provider of IT and cybersecurity solutions for businesses. We actively invest in all our team members with training and certification opportunities, and the best service tools in the industry to accomplish our goal of keeping clients safe, secure and successful. Our services include:
IT Management
Consulting Services
Cybersecurity & Business Continuity
Cloud Services
Physical Security & Monitoring
VoIP Phone Systems
Employee Benefits include:
Medical, Dental & Vision Insurance
Employee Life Insurance
14 PTO days & some holidays
104k w/4% Matching
Training Opportunities
Come be part of a team that celebrates diversity, encourages growth, and lives by ATG's core values.
Clients First
Experts In All We Do
Open, Honest & Direct
Community & Family Spirit
Embrace & Drive Change
Applicants are required to submit to background check. Applicants must also have valid driver's license and proof of auto insurance.
Job Posted by ApplicantPro
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Carmel Valley Village, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Technical Support Engineer
Technical support representative job in San Jose, CA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $29.00/Hour