Technical support representative jobs in Scott, PA

UPMC TDR Wave 2 - Project Consultants (35 Openings) Contract: January-March Pay: $25-$28/hr Mileage: Reimbursed Start: Week of January 5 (40-hour paid training) Duration: 1 month, possible extension About the Role We're hiring 35 tech-savvy, professional consultants to support UPMC's TDR Wave 2 rollout. Entry-level candidates and recent grads are welcome. After a full week of training, you'll rotate through assigned clinical locations to provide on-site support. Responsibilities Attend 40-hour training starting Jan 5 Travel to multiple Wave 2 locations (mileage reimbursed) Assist staff with basic technical and workflow questions Provide professional, on-site support throughout the project Requirements Strong computer/tech skills Professional, reliable, and customer-focused Able to travel to all assigned Pittsburgh-area sites Recent grads encouraged to apply

Duration: 3 month contract to hire (conversion based on performance) Pay Range: $20-23/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Requirements: Associates Degree OR Bachelors Degree and Minimum 4 year professional IT Support Experience Phone support experience Experience remoting into devices to fix issues Previous IT Support experience MUST INCLUDE both HARDWARE and SOFTWARE support Day to Day: Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution. Provide technical support onsite and over the phone for Customers Software and network issues on laptops and desktops Troubleshooting and resolving issues with software and printers. Create and manage tickets

Key Responsibilities Provision, configure, and deploy new Windows 10/11 laptops, desktops, and peripherals with Intune enrollment and policy compliance. Decommission old devices, securely wiping data, updating inventory, and ensuring compliance with IT security standards. Manage device enrollment and authentication through Entra ID (Azure Active Directory), including conditional access and identity-based policies. Apply and maintain Group Policy Objects (GPOs) for user and device configuration across the environment. Implement and monitor BitLocker encryption, antivirus, and vulnerability management tools to ensure secure endpoint operations. Conduct regular vulnerability scans, remediate risks, and apply security patches in coordination with IT security. Maintain and update device imaging processes, supporting SCCM, MDT, or other deployment tools as needed. Track assets in IT inventory systems with accuracy and accountability. Troubleshoot and resolve issues related to Intune compliance, domain/Entra ID connectivity, and user access. Support project-based deployments, refresh cycles, and IT initiatives as assigned. Provide clear documentation of processes, configurations, and troubleshooting steps. Requirements Minimum 2 years of experience in desktop support, IT technician, or endpoint management role. Strong hands-on experience with Intune, Entra ID (Azure AD), and Group Policy. Working knowledge of vulnerability management practices and endpoint security controls. Proficient in setting up and supporting Windows-based Dell hardware; basic experience with mac OS a plus. Familiarity with endpoint encryption, antivirus, and compliance monitoring. Comfortable working with Active Directory, asset management, and ticketing systems. Strong attention to detail with excellent troubleshooting and problem-solving skills. Preferred Qualifications Industry certifications such as CompTIA A+, Microsoft Endpoint Administrator, or Azure certifications. Experience in enterprise IT environments with compliance and security requirements. Familiarity with imaging and deployment tools such as SCCM, MDT, or Clonezilla. Experience with ITSM platforms such as ServiceNow or Jira.

Join the PCNA Team! Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. We are currently hiring a IT Support Technician - Hybrid in New Kensington, PA! This role will be onsite during the initial training period, with hybrid work options available after successful completion of probationary period. The IT Support Technician serves as the first point of contact for internal and external customers seeking technical assistance. This individual must foster a positive relationship between IT and PCNA staff by delivering superior customer service and effectively resolving or dispatching technical issues. What will you do in this role? Serve as the first point of contact for technical support, assisting users via phone and email, and logging issues in ServiceNow. Provide first-level troubleshooting for hardware, software, mobile devices, and basic network issues for both onsite and remote users. Communicate technical information effectively to both technical and non-technical personnel. Independently handle routine support issues and escalate more complex problems as needed. Participate in projects aimed at improving help desk efficiency and service quality. Support business-critical systems and applications, including participation in the on-call rotation. What does it take to be successful in this role? Associates Degree and/or technical training or equivalent experience. Entry-level PC-support and troubleshooting experience 1+ years help desk environment experience in desktop and networked systems support preferred. Knowledge of Microsoft Office 365, remote software and VPN networks preferred Dell and Microsoft Certifications a plus Experience using ServiceNow and ITIL processes helpful Commitment to customer satisfaction and relationship-building Knowledge of Windows Operating Systems and Macintosh Adapts to change well. Handles a high level of stress in a constantly changing environment. Communicates clearly with both technical and non-technical individuals. Strong organization and follow-up skills Strong multi-tasking skills. Strong problem solving skills. Remains calm and steady in stressful situations. What's in it for YOU? Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more! Flexible scheduling 401k Matching Generous Paid Time Off and Holidays PCNA Cares Share Fund - donating to teammates in times of need By applying to this job and providing your mobile number, you are agreeing to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

Who we are: We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq. What you will be doing: The Information Technology Specialists (On-Site) will join the talented team at the Peters Township School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution. Essential Functions: New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications. Conducts problem identification and resolution with a focus on help desk ticket resolution. Develops desktop strategies and configuration alternatives to best meet customer needs. Architects, create, deploy and maintain standard workstation images for desktops and laptops. Architects and implements patch distribution management (desktop). Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance. Understanding Active Directory group policies and maintaining application groups. Proven experience in desktop methodologies and best practices. Ability to interact with customers on the telephone and in person. Provides ongoing hardware and software support for all technologies. Addresses help desk tickets efficiently and in a timely manner. Troubleshoots and resolves technology failures, documenting required changes. Responsible for managing multiple priorities including tickets, projects and other assigned tasks. Keeps current with technology trends and changes related to position. Specific Technology Skills/Experience: PC Security Administration/Update experience. Active Directory experience. Mobile device experience. Microsoft and IOS experience Qualifications & Educational Requirements: Associate degree in technically related field preferred. Experience providing computer and network support. Exceptional written and oral communication skills. Must possess extensive troubleshooting skills. Ability to work well in a demanding and fast-paced environment. Excellent interpersonal skills for both internal and external communications. Must be able to successfully pass criminal background checks.

Data Center Technician III - Networking Infrastructure Job Title: Data Center Technician III - Networking Infrastructure TECfusions quite simply means the fusion of Technology, Environmental Protection, and the support of our Communities. TECfusions tackles real data problems such as the need for more space, reliable sustainable energy, environmental conditioning, overcoming energy scarcity, environmental damage, and use of community resources with proven practices. We achieve these goals by implementing illuminating ideas, processes, and solutions to provide energy reliable infrastructure through engineering processes to meet all our global challenges. We welcome all to join us on this journey to embrace technology while protecting our fragile planet. About the Role: The Data Center Technician III - Networking Infrastructure is responsible for installation, troubleshooting, and maintenance of physical network infrastructure including copper and fiber cabling, patch panels, cross-connects, racks, cable management systems, and all physical layer components supporting IT and facility systems. Responsibilities: • Ensure continuity and performance of physical network infrastructure. • Install, terminate, and test Cat6/Cat6A and fiber cabling. • Build and maintain racks, cabinets, patch panels, cable trays, and ladder rack. • Label and document cabling, maintaining accurate diagrams. • Assist with rack/stack of network hardware. • Respond to work orders for cable repairs and troubleshooting. • Coordinate with IT teams, vendors, and subcontractors. • Maintain compliance with BICSI and TIA standards. • Perform lifting, ladder work, overhead cable pulling. Qualifications: • 4+ years structured cabling or telecom experience. • Skilled in terminating/testing copper and fiber with certification tools. • Knowledge of racks, patch panels, and cable pathway systems. • Ability to read cable maps and network diagrams. • High School Diploma or GED required; BICSI preferred. • Able to lift up to 39 pounds and assist with heavier lifts. TECfusions is an Equal Employment Opportunity Employer

**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? **Position Responsibilities:** + Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty + Meet quality expectations to ensure a positive client experience + Meet productivity expectations to maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike a positive and cooperative tone with both customers and coworkers + Strive for first-call resolution of customer issues + Translate scenarios that require problem resolution to positive service experiences + Strengthen the perception of MANULIFE in the marketplace + Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently + Complete ongoing training to stay abreast of product, industry, service and policy changes + Other duties as assigned **Required Qualifications:** + Post-secondary education or high school diploma + Customer Service or Financial Services experience a plus + Ability to thrive in a lively working environment and manage multiple tasks + Outstanding verbal communication skills and strong telephone etiquette + Possess the ability to multi-task + Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment + Demonstrated problem resolution skills + Effective listening skills + Demonstrated computer efficiency + Outstanding customer service skills + Business writing skills **Preferred Qualifications:** + Current SIE, Series 6 or 7, Series 63 + Working knowledge of IRAs & other retirement products **When you join our team:** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. \#LI-JH **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ . **Referenced Salary Location** USA, Virginia - Full Time Remote **Working Arrangement** Remote **Salary range is expected to be between** $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Technology Experience role supports the firm's overall adoption and utilization of technology by way of training and onboarding. This role is responsible for producing training content and materials, live training sessions, and coordination across subject matter experts to organize materials for utilization by the broader team. Onboarding of technology platforms, enablement, and the team's internal knowledge repository. Working collaboratively with Compliance, Product Management, Transitions, and Business Development teams, the Technology Experience Associate delivers organized and optimized custom training plans, content, updates, and schedules. Location: Stamford, CT or PIttsburgh, PA Duties/Responsibilities: Areas of Coverage Onboarding and training of new and existing team members Advisor and client technology experience Supports adoption and utilization of new & existing technologies Supports adoption of user workflows & training in business processes Producing content and training materials for an internal knowledge repository Reviewing new technologies to be implemented within this role Ensuring accuracy and monitoring of new data downloads for new teams Training Flow Produces and maintains training content in the centralized repository Partners with all teams for SME repository contributions and content Receives and provides training updates of new business processes based on new development releases Communicates onboarding progress and team adoption of technologies and business processes Onboarding Flow Creation, presentation, and execution of training plan for new team and team members onboarding Travel required to assist in onboarding, training of new advisors/team members Critical component of transitions team in providing updates on user (client, advisor, client service) experience, training, and overall application/adoption of knowledge Implementation & Research Consultative support for user, technology, and business process implementation Scope potential opportunities to enhance training content, plans Seek out opportunities to increase employee utilization and engagement of technologies available Support intersection and knowledge transfer between advisor/client service, development, and functional areas/home office teams Structure Works in partnership with: Compliance Product Management Business Development Onboarding & Transitions Development Management Advisory Teams & Client Service Supports: Home Office Resources Advisory Teams & Client Service Clients & Family Offices Skills/Qualifications: 2 years of industry experience Bachelor's degree in Finance, Business, Economics, Information Systems, or related field preferred; not required Experience working with Orion Advisor Technology: Orion Connect, Salesforce (CRM), and custodial platforms a plus Strong proficiency with reporting systems and Excel Ability to collaborate in a cross-functional environment Highly communicative, consultative self-starter Analytical, highly organized, and adaptable to evolving systems and business processes

The Support Advisor reports to the Lead Advisor and is responsible for providing technical support for the Lead Advisor. Responsibilities include: data gathering, modeling, case design, scenario building, and plan and presentation development. Essential Duties and Responsibilities Support Lead Advisor with analysis, client service, and technical assistance Learn the technical aspects of the Advisor position and prepare to service clients independently Manage data and plans in financial planning software Responsible for client meeting preparation and follow-up including assembling requisite paperwork, account reviews, report generation and meeting documentation Analyze asset allocation and generation rebalancing trades Research investment managers, services, products and pricing Understand and leverage the resources available at the Broker Dealer to the fullest extent Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork Develop Centers of Influences such as community involvement, CPA's and attorneys, etc. Other duties as assigned Supervisory Responsibilities: None Knowledge, Skills, and/or Abilities Expert computer skills (Outlook, Word, Excel and Power Point) are essential Excellent communication skills, both verbally and in writing Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once Ability to quickly mater tools of the industry - financial planning software, analytical tools and broker/dealer or custodian systems Education and/or Experience Bachelor's degree in finance, accounting or related field The ideal candidate will have 3+ years of experience in the financial services industry allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Previous experience in the independent financial services culture preferred Certificates, Licenses, Registration Series 7 and 63 required Series 65/66 preferred (or ability to obtain) CFP or CIMA preferred

IT ClientOps Support (Pittsburgh - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at *************** Follow us on LinkedIn THE OPPORTUNITY CONTEXT: Our IT team is dedicated to build and operate the infrastructure and services that host the Ivalua solution for our clients as well as provide our employees with all the required IT resources to conduct their job. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer's long-term challenges. With over 50 global team members, the IT team needs to keep growing to satisfy demanding customers. ROLE: Here at Ivalua, we are currently looking for a IT ClientOps Support. WHAT YOU WILL DO WITH US Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build & deployment issues Assist in troubleshooting issues as they arise with ability to prioritize Provide technical support on-site or via phone or email Analyze system, application, network and other logs and identifies potential issues with the Ivalua Solution Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshoot Collaborate and contribute on technical initiatives Create proper documentation, diagrams and other detailed instructions and procedures Experience working with different types of Windows servers in all environments (Dev,Test, Pre-Prod, Prod) YOUR PROFILE If you have the below experience and strengths this role could be for you: Skills and Experience: At least 5 years + of relevant experience Bachelor's degree in related field preferred or equivalent experience with proven skills Some PowerShell/CLI/scripting languages experience Ability to debug scripts, analyze, create and modify scripts if needed Deep knowledge of Microsoft Windows Server, IIS, ASP.Net Applications, Hosting (a plus) Good knowledge of client/server and network architecture, XML (web.config), sFTPSQL Server mid-level understanding Comfortable investigating issues by reading logs, requests, execute root cause analysis Ability to interact with the Ivalua IT team members to support, troubleshoot and solve network, protocol, firewall and application software issues Communicate clearly and concisely with others, orally and in writing Good Computer and network security awareness Able to translate technical issues to non-technical audiences for approach, outages, changes, testing Detail-oriented and organized, able to pay attention to procedures and create proper documentation The work may sometimes require working out of standard business hours, if needed Professional Certifications in Microsoft MCSA/MCSE, CompTIA's A or Network a strong plus Participation in SOC audit is a plus Site-to-Site VPN and whitelisting knowledge Good troubleshooting knowledge of x509 certificates, and asymmetric key encryption (TLS, PGP, RSA) and security certificates in general Familiarity with SMTP technologies (SPF, DKIM, DMARC, etc) Soft Skills : Team player attitude, able to collaborate and interact with others in a professional and effective manner High Sense of urgency for production issues Ability to prioritize, follow up, work independently or as a part of a team and meet deadlines Proactivity to propose enhancements Excellent problem-solving skills WHAT HAPPENS NEXT If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA Hybrid working model (3 days in the office per week) We're a team dedicated to pushing the boundaries of product innovation and technology Sustainable Growth, Privately Held A stable and cash-flow positive Company since 10 years Snacks and weekly lunches in the office Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity Unlock and unleash your full professional potential with our exceptional training and career development program Join a dynamic and international team of top-notch professionals who are experts in their respective fields Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work Experience a truly diverse and inclusive work environment where your unique contributions are highly valued Regular social events, competitive outings, team running events, and musical activities Comparably recognized Ivalua for the following (******************************************** : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. ********************************************** Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. Ivalua's core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience. Title: IT ClientOps Support Base Range : $52,500-$87,500 Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more. #LI-SG1 #LI-HYBRID

ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. Leap Event Technology is seeking a skilled Hardware & Systems Support Specialist to strengthen our Warehouse and Event Operations. This role ensures hardware readiness and optimal system performance to guarantee seamless operations and successful event delivery. The ideal candidate has hands-on experience with hardware and networking in fast-paced environments, excels at preventative maintenance, technical testing, and troubleshooting, and collaborates effectively across teams to solve complex challenges. Sounds interesting? Let's talk. AS A HARDWARE & SYSTEMS SUPPORT SPECIALIST, YOU WILL: Provide installation, configuration, and maintenance of event hardware (scanners, printers, mobile devices, laptops). Troubleshoot and repair hardware and network performance issues. Manage and optimize warehouse-specific software, including Mobile Device Management (MDM) systems and inventory management tools. Conduct quarterly user and system audits of Event Operation's IT-owned systems, ensuring compliance and security standards are met. Conduct regular preventative maintenance checks and implement hardware lifecycle planning. Collaborate with internal product teams and engineers to support mobile utility applications. Provide first-line IT support and training to warehouse and event operations staff on best practices for hardware and systems. Serve as the primary liaison for IT-related vendors and coordinate external support as needed. Perform site visits for large or complex event deployments to evaluate and recommend network and power solutions. Assist with budgeting and planning for hardware upgrades and technology implementations. Contribute to internal acceptance testing of hardware and software solutions to ensure readiness for deployment. Document technical processes, hardware configurations, and network setups; maintain and contribute to a shared knowledge base. EXPERIENCE & SKILLS: 3+ years of experience in IT/Helpdesk support position, with a focus on hardware and network troubleshooting. Strong knowledge of MDM systems and warehouse or logistics IT workflows. 3+ years experience supporting a wide range of devices (iOS, Android, Windows) and peripherals in a fast-paced environment. Prior experience supporting and administrating the following enterprise tools is required: MDM (ScaleFusion, Kaseya), Sophos AV, Atlassian (Jira Service Desk) Experience managing IT inventory, systems, and vendor relationships. Ability to proactively identify and resolve technical issues with minimal supervision. Excellent communication skills for training and cross-functional collaboration. Strong organizational and time management skills to handle multiple priorities effectively. Willingness to travel for site visits and event support as needed (25% or less). Must be self-motivated with a strong desire to continuously develop technical skills and stay current with emerging technologies. Relevant certifications (e.g., CompTIA A+, Network+) preferred. ITIL Certification is a plus. Familiarity with PCI compliance. Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus. BENEFITS: We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement Udemy Business, a world-class learning and development platform LEARN MORE: *********************** ADDITIONAL INFORMATION: Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. All done! Your application has been successfully submitted! Other jobs

HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III. The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility. Responsibilities • Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments • Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need • Developing business cases for new product development; creating, executing and tracking new product launch plans • Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars • Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives • Assisting in product rationalization, product portfolio modifications and shape standardization Requirements • The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales. • Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field • Requires knowledge of refractory products, installation methods, construction skills and customer applications • Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise • Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization • Requires the ability to work effectively in a team environment • Requires strong analytical, strategic thinking and business problem solving skills • Requires project management skills and the ability to coordinate multi-department projects Physical and Environmental Requirements • Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling • Lifting: Requires lifting up to 50 pounds less than 1/3 of time. • Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus • Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.

Ford Office Technologies is seeking a skilled and detail-oriented VOIP IT Support Tier II to join our team. The successful candidate will be responsible for installing, configuring, maintaining, and troubleshooting VoIP systems and associated network infrastructure. You will work closely with internal teams and vendors to ensure reliable and high-quality voice communication. Install, configure, and maintain VoIP hardware and software systems (e.g., IP phones, softphones, PBX systems). Monitor and troubleshoot VoIP networks to resolve quality and connectivity issues (e.g., jitter, latency, packet loss). Maintain and support SIP trunks, call routing, voicemail systems, and auto-attendants. Collaborate with network and security teams to optimize VoIP performance and security. Manage VoIP system upgrades, patches, and firmware updates. Document configurations, procedures, and change management processes. Provide technical support and training to end-users on VoIP systems. Coordinate with service providers and vendors for issue resolution and system enhancements. Maintain system logs and generate reports for call usage and quality monitoring. Requirements Associate degree in IT, Computer Networking, or related field or equivalent experience. 2+ years of hands-on experience with VoIP systems (e.g., Cisco, Avaya, Asterisk, 3CX, or RingCentral). Strong understanding of TCP/IP, QoS, VLANs, firewalls, and SIP protocol. Experience with VoIP monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds, etc.). Ability to diagnose and resolve technical issues quickly and efficiently. Preferred: Certifications such as CompTIA Network+, CCNA Voice, or equivalent. Experience with cloud-based VoIP systems (e.g., Zoom Phone, Microsoft Teams, 8x8, or Vonage). Familiarity with network monitoring and ticketing systems. Soft Skills: Excellent communication and customer service skills. Strong problem-solving and analytical abilities. Ability to work independently or as part of a team.

ATTENTION! $1,000 SIGN-ON BONUS! Gateway Rehab has an outstanding opportunity for a Treatment Support Technician 2 in our Beaver Falls, PA location. Our Technician facilitates programming and assures the integrity of the therapeutic milieu. This position receives frequent supervision and instruction. Responsibilities Facilitates discussion groups and activities. Monitors patient behavior. Conducts handbook orientation. Conducts searches of patient belongings, rooms and person. Acts as a liaison between clinical staff and patients. Assists patients in completion of patient assessment forms. Assists with phone calls to family members/friends and referral sources. Assists with crises intervention. Transports patients to meetings, if applicable. Documents involvement with patients in progress notes. Collects urine and completes paperwork for drug screening as necessary. Provides post-discharge contacts/referrals under therapist direction. Monitors medication taken by clients and documents accordingly, if applicable. Works in the gift shop, if applicable. Manages menu and nutrition needs if applicable. Manages donation and patient requests, if applicable to the location. Monitors smoke breaks in the hospital setting, if applicable. Completes intake paperwork as needed. Monitors clients' ADLs - including chores, behaviors, and grooming issues. Remains on duty until relieved. Attends mandatory GRC trainings and in-services. Other duties as assigned. Knowledge, Skills, and Abilities Knowledge of 12 step programs and/or other recovery support and/or addictions preferred. Ability to adhere to ethical guidelines and maintain confidentiality and professionalism. Ability to convey information in a clear and concise manner. Ability to listen to patients without judgement. Ability to show empathy and understanding to patients. Requirements High school diploma or GED. Preferred Requirements Some college preferred. Additional Requirements Valid driver's license and a clean driving record which allows the ability to drive patients to and from appointments, support groups, activities or other travel as assigned. Pass a PA Criminal History Record Check. Obtain PA or a State Child Abuse and FBI fingerprinting clearances. Obtain CPR/First Aid training. Pass Drug Screen TB Testing This position requires mandatory staffing coverage when necessary to provide a safe treatment environment for Gateway residents. Required to remain awake and alert while on duty. If living a life of recovery, must attest to at least 18 months in recovery from substance use disorder. Work Conditions Drug and Alcohol Rehabilitation Center Favorable working conditions. Minimal physical demand. Moderate mental demands to respond to patients' simultaneous requests. GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.

Customer Support Specialist Be the Voice of Witt. Help Customers. Grow Your Career. Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburgh's largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist. This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience-all while working in a collaborative, supportive, and fast-paced environment. What You'll Do: Be the first point of contact - Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth. Schedule services with precision - Coordinate appointments between customers and technicians to ensure seamless service. Problem-solve & support customers - Address service inquiries, handle customer concerns, and assist with account updates. Proactively engage customers - Follow up on leads, reach out for service upgrades, and confirm scheduled services. Maintain accurate records - Update customer accounts in our CRM and keep everything running smoothly. Collaborate with teams - Work closely with Sales, Operations, and Field Technicians to ensure the best possible service. What We Offer: $20/hour starting wage Performance bonuses - Earn incentives for meeting key performance indicators (KPIs) Career growth opportunities - We promote from within!401(k) with company match - Start securing your future A fun, supportive team culture - We work hard and celebrate wins together! Flexible full-time schedule - 40-hour workweek with occasional Saturdays during peak season Comprehensive benefits package - Health, dental, vision, life, and disability insurance Paid training & ongoing coaching - We invest in your success from day one What We're Looking For: A strong communicator - You listen actively and speak with confidence. Tech-savvy & detail-oriented - You're comfortable with CRMs, scheduling software, and managing multiple tasks at once. Problem solver with a positive attitude - You tackle challenges head-on and always look for solutions. Customer service superstar - You love helping people and delivering a great experience. Team player with a strong work ethic - You thrive in a fast-paced, high-energy environment. What You Need to Qualify: Previous customer service, call center, or administrative experience preferred Strong organizational skills & ability to multi-task efficiently Experience using Google Apps, CRM software, or similar tools a plus A professional, friendly, and patient demeanor Ability to pass a background check and employment reference check Why Witt? We're a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation. At Witt, you'll find stability, support, and plenty of room to grow-whether you're looking to build a career or be part of a team that truly values its people. Apply today and take the first step toward an exciting career with Witt Pest Management! Witt Pest Management is a Drug-Free Workplace and an Equal Opportunity Employer.

Cook MyoSite, Inc., part of the Cook Group, Inc. family of companies, is on a mission to make regenerative medicine a part of everyday medicine. We're investigating our core technology, autologous muscle-derived cells, for the potential treatment of several muscle-related disorders. We at Cook MyoSite have the potential to make a difference in the lives of countless people around the world, and we also have the potential to make a difference in yours. Joining our team is an opportunity to ignite your passion, grow your potential, and define your purpose. If you're curious, motivated by helping others, and driven by integrity, we invite you to apply. IT Support Services Associate I role is to provide support for the company's information systems; perform a variety of maintenance and installation tasks to ensure information system performance meets company and user requirements. Responsibilities * Responsible for the day-to-day operation of the information systems help desk • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software • Investigate user problems and identify their source, determine possible solutions, test and implement solutions • Maintain security updates on all applicable systems • Coordinate with vendors to achieve operational objectives • Manage multiple IT projects simultaneously • Install, configure and maintain personal computers, servers, networking equipment, etc. • Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance • Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned • Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment • Communicate technical information to non-technical employees Qualifications Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years' direct, relevant experience in Information Technology Support role to provide a comparable background Minimum of 1-3 years' experience in Information Technology Support Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration. Hybrid * Exemplifies Cook MyoSite Core Values • Maintain regular and punctual attendance • Must maintain company quality and safety standards • This position requires an ongoing commitment to upgrading knowledge, job skills and abilities in addition to competency related to all duties and responsibilities listed above. • Ability to work in collaborative and independent work situations and environments with minimal supervision • Maintain composure and competence under stressful situations; demonstrate flexibility and adaptability • Must work and interact effectively and professionally with and for others throughout various levels of the global organization to achieve company goals • Trainability • Must have effective verbal, written and interpersonal skills • Able to prioritize and operate proactively • Must demonstrate critical thinking and proven problem-solving skills • Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting, and maintaining strong interpersonal relations • Must be able to multitask * Proficient knowledge of Microsoft Office software and other general office equipment. • Demonstrable knowledge of troubleshooting Windows Operating Systems and applications • Up-to-date with changes in technology and the business implications/applications of new technologies • Ability to learn and support new systems and applications, and the ability to provide technical training to end users. Physical Requirements: * Laboratory Setting (Non-Production): General office, warehouse and laboratory setting with potential (limited) exposure to hazardous chemicals and/or harsh disinfectants while in BioSafety Level II. * Ability to conduct and hear ordinary conversation and telephone communication. • Must be able to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended work hours and/or extra work hours, sometimes on short notice as required. • Ability to work under specific time constraints. • Must be able to sit at desk, in meetings and/or work on a computer for long or extended periods of time. • Visual and manual acuity for working with computers and equipment. • Must be able to sit at desk, in meetings and/or work on a computer; physically capable of standing, stooping, kneeling, climbing, reaching, twisting and bending with or without reasonable accommodation; climbing a mobile ladder and/or other types of ladders on occasion with or without reasonable accommodation • Ability to physically manipulate computers and laboratory or manufacturing equipment including wiring and cables • Physically capable of standing, walking, stooping, kneeling, crouching, climbing steps and ladders, reaching, twisting and bending on occasion with or without reasonable accommodations. • Must be able to lift/push/pull up to 50 pounds on a regular basis. • Must be capable of performing PPE gowning procedures to enter BioSafety Level II including safety glasses, lab coat, gloves, specialized clothing including laboratory scrubs (pants and shirt) and appropriate shoes required on occasion; potential limited exposure to hazardous chemicals and/or harsh disinfectants while in BioSafety Level II. Employee that does not interact with Healthcare ProfessionalsCompliance with all policies of the company including without limitation the Cook Employee Manual, Cook Code of Conduct, Quality System Manual, Cook Electronic Information Policy and HIPAA regulations. At Cook MyoSite, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Cook MyoSite is proud to be an equal opportunity workplace.This job description features the essential and critical functions of the position described and is not an exhaustive list of tasks and/or responsibilities. This may be subject to change at any time due to reasonable accommodation or other reasons.

Job Type: Full Time / Contract to Hire Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm -7am). Responsibilities Operations team provides 24X7X365 on-site support Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified Perform equipment/network/fiber/copper installs and decommissions Handle production changes and system turnovers Third shift (11pm - 7am) Tuesday - Saturday Qualifications Education: Bachelor's degree - Preferred Experience Required: IT Service Desk or Operations support - 5 -10 years Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years Installation and decommissioning of equipment/network/routers/servers - 1+ years Documentation experience - able to provide detailed write up of problem and resolution - 5+ years