IT Support Technician
Technical support representative job in Franklin, TN
This is an on-site in person position; candidates must be able to commute or willing to relocate to the area.
Salary: $50,000.00 - $70,000.00 per year
Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions.
Key Responsibilities
Provide technical support via phone, emails, chat and text using Zendesk ticket platform
Serve as the first point of contact for customers seeking assistance
Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs
Systematically troubleshoot technical issues to narrow down cause and provide solutions
Explain technical issues/concepts to non-technical customers
Escalate problems as needed or when required
Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted
Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Ask customer targeted questions to quickly understand the root of the problem
Prioritize and manage several open issues at one time
Follow up with clients to their issues are fully resolved after troubleshooting
Provide excellent customer service as measured by NPS and CSAT
Provide input for the product team on the development of new product features
Document knowledge base articles to ensure repeatable best practice support efforts
Work with end users and vendors to resolve issues.
Contribute knowledge of trending and/or major issues.
Participate in cross training sessions, both leading and learning.
Accurately and efficiently document support issues and resolutions in the ticketing system.
Contribute to conversations with the leadership team around process development/improvement for support strategies.
Other duties as assigned.
Required Qualifications
Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience
1 year of Help Desk experience (Preferred)
Ability to commute to the Franklin, TN office.
Ability to systematically diagnose and troubleshoot technical problems
Excellent oral and written communication skills
Strong attention to detail
Strong customer service skills and experience in customer service type job
Preferred Skills & Certifications
Experience with Microsoft 365 administration
Job Type: Full-time
Work Location: In-person in the Franklin, TN office.
Benefits:
401(k)
Paid time off
Health insurance
Optional Dental and Vision insurance
Compensation Package:
Profit sharing
Annual pay
Technical Support Specialist
Technical support representative job in La Vergne, TN
We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment.
Key Responsibilities:
Install, configure, and deploy NVIDIA servers for optimal performance and scalability.
Perform maintenance and firmware updates on NVIDIA GB200 servers.
Troubleshoot and resolve server hardware/software issues to minimize downtime.
Monitor and optimize server performance and stability.
Apply system updates, patches, and drivers as needed.
Assist with server integration and data center operations, including rack setup and cabling.
Maintain documentation on configurations, maintenance, and issue resolution.
Collaborate with IT and network teams to ensure seamless operations.
Required Qualifications:
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Proven experience supporting NVIDIA or similar high-performance server hardware.
Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP).
Experience with server virtualization and data center operations.
Excellent troubleshooting, problem-solving, and communication skills.
Preferred Qualifications:
Experience with NVIDIA GPUs, CUDA, or high-performance computing environments.
Knowledge of IPMI, iLO, or similar management frameworks.
Certifications such as CompTIA A+, CCNA, or equivalent.
Familiarity with AWS, Azure, or Google Cloud integration.
IT Support Technician
Technical support representative job in La Vergne, TN
Duration: 12 Months Contract
Pay rate: $30/hr. on w2 without benefits
Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am
Third Shift is M-F; 12.00 am to 07.00am
Job Description:
Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment
Server Technician
Technical support representative job in La Vergne, TN
About the Company
Our customer is seeking skilled NVIDIA server support technicians to join its team.
About the Role
You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment.
Responsibilities
Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Qualifications
Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience.
Proven experience working with NVIDIA servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Familiarity with server operating systems (Linux, Windows Server) and server management tools.
Experience with server virtualization, data center management, and cloud-based environments.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Excellent troubleshooting and problem-solving skills with attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel.
Required Skills
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Sleep Therapy- CSR
Technical support representative job in Murfreesboro, TN
Essential Duties and Responsibilities:
Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)
Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
Responsible for performing other duties as assigned by management.
Qualifications:
High school diploma or equivalent.
Preferred Knowledge, Skills and Abilities:
Customer service experience preferred.
Relevant healthcare or medical billing experience preferred.
Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
Commitment to service excellence and superior performance.
Solid verbal and written skills.
Proper phone and email etiquette.
Manage time effectively.
Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
Organized and structured in carrying out responsibilities.
Professionally postured in both behavior and physical appearance.
Strong interpersonal and communication skills; respectful and polite in all interactions.
Able to physically lift, carry, and move equipment.
Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Demo Technician/Mitigation Specialist
Technical support representative job in Murfreesboro, TN
Are you experienced in water, fire, smoke, or mold mitigation and ready to join a growing team? We're looking for Lead Mitigation Specialists and Mitigation Technicians who can manage jobs, operate tools, & work with customers & adjusters. What You'll Do:
Lead demo & drying projects
Use tools & meters like a pro
Communicate with customers & adjusters
Train teammates & document job progress
Deliver top-tier service to homeowners in crisis
What We Need From You:
Strong communication skills
Lift up to 100 lbs
Power tool knowledge
IICRC certs a PLUS
Construction/plumbing/electrical = BONUS
Clean drug test & background check
What You Get:
Competitive pay + commission
Paid time off
Health, dental, vision, life insurance
401(k) + HSA
Come grow with a team that's making a difference in people's lives every day! Pay starting at $18.00/hr depending upon experience
IT Technician - Sheriff's Office
Technical support representative job in Murfreesboro, TN
Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About the Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
* Provide first-line technical support via phone, ticketing system, email, and in-person assistance
* Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
* Support and troubleshoot hardware, software, network, and printer issues
* Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
* Install, terminate, and test network cabling throughout facilities
* Maintain Active Directory accounts, group memberships, password resets, and workstation joins
* Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
* Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
* Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
* Use PowerShell, Terminal, or Command Line for routine tasks
* Support in-car systems, MDTs, patrol workstations, and shared kiosks
* Assist with mobile device management (iOS/Android), device enrollment, and security policies
* Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
* Log work performed, update documentation, and follow helpdesk best practices
* Assist with inventory management, hardware lifecycle, and preventative maintenance
* Visit Sheriff's Office and county sites to provide onsite technical support
* Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
* Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
* One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
* Equivalent education/experience combinations may be considered
* Valid Tennessee driver's license required
* Ability to work scheduled hours, site visits, and on-call rotations
Experienced ASG Professional
Technical support representative job in Brentwood, TN
Job Details Brentwood - Brentwood, TN AccountingDescription
NOT a remote work opportunity!
At Blankenship CPA Group, PLLC our roots are planted deeply in serving Nashville, TN's growing business and professional community. Blankenship is a Top Ten Nashville public accounting firm of approximately 200 professionals. We serve our clients' Tax, Audit, Accounting and Consulting needs in the Nashville, Tennessee and Middle-South market through our experienced accountants in our Brentwood, Columbia, Dickson, Goodlettsville, Mt. Juliet, Murfreesboro and Nashville offices.
Blankenship is seeking a full-time Experienced Accounting Solutions Group (ASG) Professional to help serve our outsourced accounting clients. This in-office position could be located in any of our seven offices listed above. The ideal candidate has a broad range of general ledger accounting experience and thrives working on complex client accounts, on-boarding new clients, and reviewing the accounting work of others. The candidate is not expected to perform tax or audit services. Tax preparation experience is preferred but not required.
We are a growing firm and find various backgrounds attractive. With strong performance, there is great opportunity for advancement. At Blankenship, you will find a People First culture and wonderful clients to serve.
This role can be tailored to align with the right candidate's experiences and specialties.
Key responsibilities and required qualifications include:
Ability to use new technologies and adapt to new processes
Ability to collaborate and teach accounting principles and practices to other team members
Ability to review work of other team members
Ability to on-board new clients
Bank and various balance sheet account reconciliations
Financial statement and report preparation
Preparation of sales and use returns and other business compliance returns
Proficiency with QuickBooks and/or other accounting software packages (Accounting CS, Xero, Bill.com, etc.)
Qualifications
Key experiences and skills include:
5+ years of recent accounting experience
Excellent verbal, written, and listening skills
Strong interpersonal skills
Professional phone skills
Advanced computer skills
Energetic personality
Organized and ability to work independently
Ability to multi-task
The successful candidate will be rewarded with an excellent compensation and benefits package including flexible schedule, health, vision, and dental insurance, 401(k) plan, vacation, life and disability insurance, professional training and license reimbursements, and the opportunity for bonuses.
IT Help Desk Support - Tier 1
Technical support representative job in Brentwood, TN
Job Description
Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!
Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.
Key Responsibilities will include:
Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.
Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.
Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.
Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.
System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.
Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.
Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.
Provide onsite local client support as needed
Other related duties as assigned
Our ideal future team member will have:
Bachelor's degree in Computer Science, Information Technology or related field (preferred)
Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification
Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.
Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies
Exceptional troubleshooting, problem solving, communication and customer service skills
Must be available to participate in an on-call rotation for after hours (night and weekend) client support
Must have reliable transportation and insurable driving record
Additional Information:
Full Time - Hybrid Role (3 days in office)
We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).
All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
We are an Equal Opportunity Employer.
Technical Support Team Lead
Technical support representative job in Brentwood, TN
What We Need Corpay is currently looking to hire a Technical Support Team Lead to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a technically advanced, customer-focused leader who will provide hands-on support to our Corporate Payments division while guiding and supporting a team of Technical Support Specialists.
This position's primary focus is leading complex technical support efforts related to payment files, APIs, and financial reporting, while ensuring consistent service quality, documentation standards, and SLA adherence. The Team Lead will act as a senior escalation point, support key customer relationships, and collaborate closely with cross-functional teams to drive efficient resolution and continuous improvement.
How We Work
As a Technical Support Team Lead, you will be expected to work in a hybrid environment reporting to our Brentwood office location.
Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Hands-on training
Responsibilities
Serving as a senior technical escalation point for complex issues involving payment files, APIs, web services, and financial reporting.
Providing hands-on technical support to internal and external customers via phone, email, and remote support tools.
Leading and supporting Specialists in troubleshooting, resolution approach, and customer communication.
Providing elevated care and oversight for key and high-impact customers.
Assisting with prioritization of work to ensure SLA targets are met consistently.
Guiding product integration efforts, testing assistance, and customer training activities.
Partnering with cross-functional teams to plan, manage, and execute special projects and client initiatives.
Providing recommendations for preventive maintenance, configuration improvements, and software updates to improve performance and customer satisfaction.
Ensuring accurate and thorough documentation of client interactions, investigations, and resolutions within Salesforce.
Supporting creation and maintenance of internal and external documentation, including training materials and reporting guidance.
Handling and coordinate escalations from internal departments, monitor connectivity and real-time customer needs, and support after-hours or on-call coverage as required.
Escalating systemic or Tier 3 issues appropriately and follow through to resolution.
Identifying recurring issues, trends, and opportunities for process improvement.
Qualifications
4+ years of overall Technical Support experience, including exposure to complex, client-facing technical environments.
Strong understanding of technical systems including web services, APIs, webhooks, and data file mapping.
Experience acting as a technical lead, escalation point, or mentor within a support organization.
Advanced computer skills, including intermediate to advanced experience with Microsoft's suite of products.
Experience with Salesforce and ServiceNow ticketing systems.
Familiarity with AWS and Sterling File Gateway is a plus.
Excellent communication, customer engagement, and documentation skills.
Strong ability to balance technical execution with coaching and leadership responsibilities.
Proven ability to independently manage complex technical issues while supporting others.
Comfortable working in a fast-paced, high-impact, client-facing environment.
Strong analytical thinking, prioritization, and problem-solving skills.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting ************** or following Corpay on LinkedIn.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
IT Help Desk Analyst
Technical support representative job in Franklin, TN
Job Description
NOTE: This position will be based out of our corporate headquarters in Franklin, TN and is required to be on-site. After training, this position will have a rotating 4 day workweek with 3 days off.
***Please be sure your location, including city and state, is included on your resume.
Who we are: Fourteen Foods is the largest Dairy Queen franchisee, with nearly 250 restaurants in 13 states, and we're growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN and we also have offices in Bloomington, MN and Louisville, KY. Please visit ********************* to learn more about us.
Position Summary: The IT Helpdesk Analyst provides support to the business. The Helpdesk Analyst role is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The helpdesk team support the business; from employees who encounter issues at the store levels to our Support Office team members resolving issues or escalating as necessary. This position is required to be on-call as part of a rotation and requires occasional weekend shifts.
Communication and teamwork will be at the center of the role. The IT Helpdesk team deals with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people's needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the teams problems.
The IT Helpdesk Analyst is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer.
Essential Functions:
Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
Effectively identifies service desk issues and resolves or escalates problems appropriately.
Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
Proactively works with IT Service Management Processes and activities to provide timely and quality service.
Supports the Service desk tool, processes, and vendor relationships as appropriate.
Prioritizes work efforts and communicates with business units and end-users.
Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
Evaluate what are critical issues needed to keep store running.
Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
Configures new hardware for stores or office users and ships the equipment as necessary.
Provides shipping and tracking assistance for all IT equipment.
Utilizes basic hand tools to fix hardware or equipment.
Helps the team keep workstation and office area clean and organized.
Assists with various projects, including with outside departmental members.
Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
Participates in inventory tracking, counting, and organization.
Remotely assists IT Field Services Technicians completing on-site troubleshooting.
Evaluate what are critical issues needed to keep store running.
Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
Communications:
Serve as the first point of contact for customers seeking technical assistance over the phone or email utilizing a ticketing system.
Use empathy, understanding and technical knowledge as primary tools for customer support.
Works closely with various staff & third-party vendors in support of day-to-day business processes.
Effectively communicates & troubleshoots issues with systems, equipment, hardware, software, and escalates as appropriate.
Maintains a professional, proactive, and positive attitude and approach while providing services to end users.
Walk the customer through the problem-solving process.
Record events, problems and their resolution in the ticket system directing unresolved issues to the next level of support personnel.
Follow-up and update customer status information.
Effectively collaborates and communicates as a liaison between various business departments.
Security:
Secures the computer rooms and business assets.
Maintains compliance with the IT Security Policy.
Safeguards employee and customer information while maintaining total confidentiality.
Maintains and administers portable device management applications such as IBM MaaS360.
Reports any security issues to the IT Director as appropriate.
Qualifications:
Proven experience as a help desk technician.
Tech savvy with working knowledge of office automation production, databases, and remote control.
Good understanding of computer systems, mobile devices (Windows, Android, iOS), and other tech products.
Ability to diagnose and resolve basic technical issues.
AA/AS in IT or Computer Science or relevant field experience.
CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
Competencies:
Customer Service
Communication Skills
Ability to learn quickly
Troubleshooting/problem-solving skills
Ability to work well under pressure
Adaptability
Teamwork skills
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Brentwood, TN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Customer Service Representative
Technical support representative job in Franklin, TN
Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply!
Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyAg Technology Intern 2
Technical support representative job in La Vergne, TN
GreenPoint Ag Holdings, LLC is an American, farmer-owned agricultural input supplier in the southern U.S. We are a top 7 wholesale and retail agronomy provider, operating across 10 states with over $1.4 billion in annual sales. We service farms and rural businesses in the areas of crop nutrients, crop protection products, seed, and professional products. We also offer a variety of agronomy services, ranging from custom application to agronomy and ag technology consulting, field scouting, soil and tissue sampling.
Our Opportunity
Join GreenPoint Ag as a Summer 2025 Intern II, where driven college students are welcomed into an engaging, hands-on experience in agronomy. In this paid position, you'll work closely with a dedicated mentor, taking on meaningful projects and daily tasks that allow you to apply your academic knowledge to real-world challenges. This internship offers an ideal environment to develop valuable skills and kickstart your journey toward a successful career in agriculture.
Job Duties
* Adhere to company safety protocols and best practices while working in the field
* At the direction of supervisor, works with retail staff on implementation and growth of precision ag technologies using the AccuField platform
* Provides timely execution on directives and initiatives from Ag Technologies leadership
* Provides adequate and clear communication to growers, location staff, and Advanced Services team concerning job tasks, projects, execution, and timing
* Analyze data to generate insights and provide recommendations for improving agricultural practices
* Operate basic field equipment under supervision, adhering to safety protocols
* Work alongside agronomists and other team members on projects focused on crop production, soil health, and pest control
* Attend team meetings, share progress, and provide insights from field activities
* Complete a project to further knowledge of our products and present findings at the end of the internship
* Develop relationships with farmers/staff to learn how to effectively identify and meet their needs
* Actively engage with assigned mentor, seeking guidance and feedback on projects and professional growth
Qualifications and Education
* Currently enrolled as a junior or senior in an agronomy-related degree program.
* A minimum GPA of 2.75 is required.
* Excellent customer service skills
* Capable of managing multiple tasks effectively in a fast-paced environment
* Strong written and verbal communication skills
* Ability to work outdoors and in various weather conditions, as applicable
* Proficient in Microsoft Office
* Willingness to work over 40 hours per week, Monday through Friday, with occasional Saturday shifts, from May to August
Benefits & Culture
At GreenPoint Ag, we're all about empowering the next generation of agricultural leaders! Our internship program is designed to provide a hands-on, engaging experience that's both insightful and practical. What really sets us apart is our lively and dynamic culture. You'll be part of a friendly and supportive team that genuinely cares about both farmers and employees. Plus, with competitive pay and flexible work arrangements, we aim to make your time here enjoyable and rewarding. If you're looking for an exciting opportunity to make a real impact in the agriculture world, this is the place for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.
Communication with You
We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees.
Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in "@greenpointag.com." If you have questions about any of our open positions, please visit our careers website at https:****************************
PC Tech - 100% Onsite
Technical support representative job in Franklin, TN
Insight Global is seeking a skilled PC Technician for a contract opportunity with possibility of extension. This individual will join a small PC team, working closely with one other team member to provide hands-on support across a variety of tasks, including but not limited to:
* Imaging PCs and preparing them for new hires
* Personalizing user profiles and assisting with account setups
* Packaging and shipping equipment
* Performing device wipes during offboarding
* Managing IT assets and inventory
The ideal candidate is adaptable, flexible, and comfortable stepping in to support all areas of IT as needed. This is a great opportunity for someone who enjoys a dynamic environment and being a go-to resource for technical support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
* 1+ years in a PC Tech or Tier 1 support role
* Hands-on experience with imaging, user setup, and asset tracking
* Familiar with Windows OS, Office, and Active Directory * Experience in a larger, enterprise environment
Assistive Technology Professional
Technical support representative job in Franklin, TN
An assistive technology professional (ATP) is a special service leader who analyzes the technology needs of people with disabilities and helps them select and use adaptive devices. ATPs facilitate the evaluation of the client's needs to appropriate rehabilitation products including manual and power wheelchairs, custom seating, and other adaptive equipment as directed by the client's therapist and/or physician. ATPs work in conjunction with the client, therapist, and physician to ensure that: the chosen product adequately meets the client's medical needs, medical justification is present before products are provided, and that insurance benefits and coverage are clearly expressed to clients prior to provision of the desired product. These products include, but are not limited to: wheelchairs, scooters, seating and positioning products, ambulatory aids, gait trainers, standers, hygiene, transferring, and various other assistive devices.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client.
We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disabiltiy, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
1. Develops new referral sources and clients through professional presentation to potential referral sources and medical personnel. Utilizes all appropriate, ethical, and legal avenues to create and maintain business. Completes proper evaluations to ensure appropriate recommendations for equipment that will best serve the client's specific need.
2. Ensures evaluations are completed and orders are entered in a timely manner and that all necessary client intake information is documented and forwarded to the correct branch administration. Responsible for assisting with the procurement of letters of medical necessity and/or appropriate medical documentation.
3. Assists in the timely completion of work orders which may involve, but is not limited to, research of components, calculation, and extension of equipment prices, responding to requests for additional information and preparation of quotes for clients, referral sources and insurance companies. Provides follow-up on work orders to ensure timely receipt and delivery.
4. Responsible for ensuring proper and timely delivery of equipment to the client.
5. Ensures necessary fitting adjustments and equipment modifications occur to guarantee the best possible product for the client. Ensures proper client education occurs regarding equipment use, safety, and financial considerations.
6. Ensure that proper client education occurs throughout the process and proper documentation and signatures are obtained.
7. Coordinates with the Technician and branch, as necessary to prepare equipment for delivery, schedule deliveries, and perform repairs and modifications. Follows up, as necessary, to ensure client satisfaction.
8. Maintains knowledge of products, services, techniques, and clinical skills necessary to complete responsibilities.
9. Maintains knowledge and adheres to NSM's policies and procedures including Infection Control and Equipment Management policies.
10. Provides support with quarterly physical inventory count as needed.
11. Must maintain regular and predictable attendance.
12. Continuing education credits may be required.
13. Assists patients in determining the appropriate complex equipment by conducting a comprehensive evaluation.
14. Establishes relationships with physicians and other health care providers to increase positive exposure to increase sales for National Seating & Mobility. Maintains relationship with Referral Sources.
15. Acts as a liaison between the company, the patient, and healthcare agencies.
16. Travels throughout assigned territory to call on regular and prospective customers.
17. Displays or demonstrates products using samples or brochures.
18. Support the Estimated date of delivery to patients.
Required Education, Experience & Competencies:
• ATP Certification from RESNA, or active pursuance of an ATP Certification
• Previous durable medical equipment/medical device experience is preferred
• Preferably with 1-3 years of experience in complex rehab
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 75 pounds.
Assistive Technology Professional (ATP)
Technical support representative job in Smyrna, TN
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
As an Assistive Technology Professional (ATP) at Reliable Medical, you will play a pivotal role in enhancing the quality of life for individuals with disabilities or medical conditions by evaluating, recommending, and customizing assistive technologies. Your expertise will directly contribute to enabling our clients to achieve greater independence and improved daily functioning. You will collaborate with interdisciplinary teams and leverage your technical and clinical knowledge to provide tailored solutions that meet our clients' unique needs.
Essential Functions
Assessment and Evaluation: Conduct comprehensive assessments of clients' functional abilities, limitations, and assistive technology needs. Collaborate with clients, their families, and healthcare professionals to gather relevant information and understand specific requirements. Utilize standardized assessment tools and clinical observations to identify suitable assistive technology solutions.
Recommendation and Customization: Based on assessments, recommend appropriate assistive technology devices and solutions that align with clients' goals and capabilities. Customize and adapt existing technologies to ensure a precise fit and optimal functionality for each individual. Stay up-to-date with the latest advancements in assistive technology and integrate them into your recommendations.
Technical Expertise: Possess a deep understanding of a wide range of assistive technologies, including mobility devices, communication aids, environmental control systems, adaptive computer software, and more. Configure, calibrate, and troubleshoot assistive technology devices to ensure seamless operation. Provide technical training to clients, caregivers, and healthcare professionals on the proper use and maintenance of assistive technology solutions.
Documentation and Reporting: Maintain accurate and detailed records of client assessments, recommendations, and customization processes. Prepare comprehensive reports outlining assessment findings, recommended solutions, and rationale for each case. Collaborate with administrative teams to ensure timely documentation and billing procedures.
Collaboration and Communication: Work closely with multidisciplinary teams, including occupational therapists, physical therapists, speech-language pathologists, and physicians, to create holistic care plans. Communicate effectively with clients, their families, and caregivers to explain the benefits and functionalities of recommended assistive technologies.
Continuing Education and Training: Stay current with industry trends, advancements, and best practices in assistive technology through ongoing professional development. Attend conferences, workshops, and training sessions to expand your knowledge and skills.
Minimum Requirements
Certification as an Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) is a requirement.
Proven experience in assessing, recommending, and customizing assistive technology solutions for individuals with disabilities or medical conditions.
Strong technical aptitude and familiarity with a wide range of assistive technology devices and software.
Excellent communication skills, both written and verbal, to interact with clients, families, and interdisciplinary teams.
Problem-solving mindset with the ability to adapt solutions to meet individual needs.
Empathy, patience, and a client-centered approach to deliver exceptional care.
Our Commitment To You
Comprehensive Health Coverage
Unlimited Paid Time Off
Professional Development Opportunities
Retirement Savings Plan
Wellness Programs
Inclusive and Diverse Workplace
Volunteer Opportunities
Employee Recognition Programs
Service Awards
Parental and Childbirth Leave
Join our team at Reliable Medical and make a meaningful impact on the lives of individuals who rely on assistive technology to enhance their independence and well-being. Apply your expertise to provide innovative solutions that transform lives and contribute to a more inclusive society. Apply today, and join a team that sincerely values your skills and dedication!
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Desktop Support Technician
Technical support representative job in Dickson, TN
Role: Desktop Support Technician
Contract
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description
•As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
•Manage the reporting of SLAs, Adherence of SLA and contract
•Manage shift and shift planning including on call roster
•Manage Resource productivity
•Enable the team with training and development
•Ensure security compliance
•Ensure sufficient inventory level is managed across locations
•Ensure all service request and incidents are resolved before agreed service levels
•Plan and execute any move request or project work
•Lead the team by providing technical and process assistance to below activities
•Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
•Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks
•Perform onsite updates, Configuration changes, or Software installations.
•Provide onsite technical assistance to end users by visiting their desk location
•Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
•Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
•Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
•Perform end-user support related security and controls and compliance related tasks such as
•Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
•Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
•Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
•Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
•Provide On-call support if required outside business hours on a rotational basis
Desired Qualifications:
•Experience with various desktop systems, operating systems, and diverse technical environments.
•Excellent customer service orientation and verbal communication skills.
•Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
•Ability to install software for and troubleshoot a wide range of applications.
•Analytical thinking and problem-solving ability.
•CompTIA A+ certification or equivalent certification
•Flexible for travelling to remote sites or cluster
•Should be able to lift weight up to 30lbs at waist level
IT Support Technician
Technical support representative job in La Vergne, TN
Our client is seeking an experienced NVIDIA Server Support Technician to install, configure, maintain, and troubleshoot NVIDIA servers in a fast-paced data center environment. The ideal candidate has hands-on experience with NVIDIA hardware, strong troubleshooting skills, and the ability to work collaboratively with IT teams.
Key Responsibilities
Install, configure, and deploy NVIDIA servers in data centers.
Perform routine hardware maintenance, firmware updates, and component replacements on NVIDIA GB200 servers.
Troubleshoot and repair NVIDIA server hardware/software issues to reduce downtime.
Monitor and optimize server performance for stability and efficiency.
Apply system updates, patches, and drivers.
Support integration of NVIDIA servers with existing infrastructure.
Maintain detailed documentation, reports, and configuration records.
Collaborate with IT, network, and data center teams.
Assist with rack mounting, cabling, airflow, and cooling management.
Required Qualifications
Bachelor's degree in IT/Computer Science or equivalent experience/certifications.
Proven experience with NVIDIA servers or high-performance computing hardware.
Strong understanding of server hardware (CPU, memory, storage, networking, cooling).
Experience with Linux/Windows Server and server management tools.
Knowledge of networking basics (TCP/IP, DNS, DHCP).
Strong troubleshooting and diagnostic skills.
Ability to work in fast-paced environments with multiple priorities.
Strong communication/documentation skills.
Preferred
Experience with NVIDIA GPUs, CUDA, AI/ML, or HPC systems.
Knowledge of IPMI, iLO, or similar management tools.
Certifications: CompTIA A+, CCNA, etc.
Familiarity with cloud platforms (AWS, Azure, GCP).
Server Support Specialist
Technical support representative job in La Vergne, TN
Key Responsibilities:
Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:
Bachelor's degree/High School Diploma.
Proven experience working with servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Preferred Qualifications:
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.