Technical support representative jobs in Watsonville, CA - 1,408 jobs

Customer Experience - Greeter - for our Gilroy location Hours per week: This is a part-time position to start, with afternoon, evening and Saturday hours available. It may grow to up to 25 hours per week (multiple site assignments is possible) Qualifications: Experience in dealing with people - kids and adults - and interested and available specifically for our Gilroy training center. Training/Education: Must be at least 16 years of age. Training is provided. However, as a condition of continued employment this position requires an approved CPR/FA certification. which if the candidate is not currently in possession of, must be completed within the first 30 days of employment. Skills: Strong positive communication skills, outgoing, upbeat and professionally confident with customers, and staff, and must love kids. Duties: Know and follow all CSC Policies and Procedures; read and understand pertinent handbooks. Complete New Hiring Training program/worksheet within 90 days (w/mentor) Attend scheduled orientation and trainings as required. Understand and complete the pricing and signup procedures with customers Collect payments Schedule Try-outs Greet and assist all customers - especially new student tryouts Assist to register new students Understand class records and roll sheets Answer phones - correctly, professionally General office duties as assigned Assist in retail to maintain inventories Assist in the sales and support of events as assigned (including weekends) Assist with facility maintenance and cleanliness as required by management. Maintain a clean work area at all times. Other duties as assigned. Pay Range: Minimum wage to $23.00 per hour pending years of experience in customer service.

Benefits: 401(k) Opportunity for advancement Paid time off Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. As an Agent Team Member, you will receive... Hourly pay Growth potential/Opportunity for advancement within my agency Requirements Dedicated to customer service Experience in a variety of computer applications, particularly Windows Ability to multi-task If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

We are seeking a friendly, detail-oriented Bilingual Customer Service Representative (English/Spanish) to support members and providers with questions related to health and wellness benefit claims. This role serves as a key point of contact, ensuring accurate information, timely resolution, and a positive customer experience while upholding compliance and service standards. Key Responsibilities Respond to inbound phone calls, emails, and/or portal inquiries from members and providers in English and Spanish Answer questions related to health and wellness benefit claims, eligibility, coverage, and plan provisions Research and explain claim status, payments, denials, and required documentation Accurately document all interactions in claims and customer service systems Coordinate with internal departments (claims processing, eligibility, billing) to resolve issues Educate members on benefit usage and claims procedures in a clear, empathetic manner Adhere to HIPAA, company policies, and service-level standards Escalate complex or unresolved issues as appropriate Required Qualifications Fluent in English and Spanish (spoken and written) High school diploma or equivalent (Associate's degree or higher preferred) 1+ year of customer service experience (healthcare, insurance, or benefits experience a plus) Strong verbal communication and active listening skills Basic computer proficiency and ability to navigate multiple systems Strong attention to detail and problem-solving skills Ability to handle sensitive information with professionalism and confidentiality Preferred Qualifications Experience working with health insurance, TPA, or wellness benefit claims Familiarity with medical terminology and explanation of benefits (EOBs) Call center or member services experience Skills & Competencies Customer-focused mindset Clear and professional communication Time management and organization Empathy and patience when handling member concerns Ability to work independently and as part of a team For immediate consideration apply today. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Customer Service and Support Representative - II is responsible for providing operational support for the Managed Services department and its customers. This role identifies, researches, and resolves technical problems for customers with accounts. You will be responding to email and phone support requests, as well as documenting, monitoring, and tracking service requests to ensure timely resolutions. This person has knowledge of managing services help desk procedures and best practices. Skills & Core Strengths Help Desk Support Technical Customer Support Service Ticketing Systems CRM Systems Managed Services AV/IT Support Hardware Troubleshooting Microsoft Office Phone and Email Support Case Management Vendor Coordination RMA Processing Service Documentation Customer Service Problem Solving Time Management Multitasking Verbal and Written Communication Attention to Detail What You'll Do Represent our company values while providing our customers with Help Desk support Provide Help Desk support per department process workflow and management Provide case management including opening, notating, tracking, updating, and reporting on service tickets and work orders Assure parts and equipment repairs are processed accurately and in a timely manner Coordinate with vendors for orders, repairs, RMAs, and return status Facilitate subcontractor estimates, quotes, purchase order requests, and invoice processing Review and submit sub-contractor invoices to management for approval Process equipment returns and assist with advanced replacements Escalate all unresolved repair problems to management What We're Looking for High School Diploma or GED Associate degree is preferred 2+ years in a Help Desk support position or a similar job role An AVIXA CTS certification is preferred Good computer skills including proficiency using Microsoft Office and a PDF editor are required Customer relationship management (CRM) and service ticketing software experience preferred Must possess good customer service, problem-solving, and time-management skills, and be able to prioritize and organize workloads for effective implementation Must be able to work successfully in a fast-paced and multitasking environment Must have good verbal, written, and listening communication skills Must be able to effectively oversee stressful situations in a calm and professional manner This position is designated as on-site. Reasonable accommodations will be provided as required by law. Who we Are: Avidex stands as a leading force in the audiovisual and IT integration industry, celebrated for delivering cutting-edge solutions to a diverse clientele. Our fundamental principles center on an unwavering commitment to excellence, profound technical expertise, and an entrepreneurial spirit that defines our unique identity. In our continuous journey of expansion, we are actively seeking an exceptionally skilled CustomerService and Support Representative - II to play a pivotal role within our Service team. This critical position is perfect for individuals who are well-organized, personable, responsible, adept at multitasking, detail-oriented, clear communicators, and dedicated to providing excellent customer support. A robust background in electronics, computers, and audiovisual industry best practices is a prerequisite for success in this role. What we Offer: Competitive compensation plan Full medical, dental and vision benefits 401(k) with employer match 120 hours of PTO (accrued) 10 paid holidays. 8 hours to volunteer on your favorite cause Tuition reimbursement Career and personal development opportunities Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

UNorth, established in 1999, is a global leader of innovative consumer products and services. Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology. The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard. UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We'll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed. There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more. UNorth Brands you will be working on specifically are: Consumer Electronics ************ Aviation Headset for Pilots *************** Job Title: Technical Customer Support / Helpdesk - Level 1 Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position. Type: Full-time General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends) General Working Hours: Minimum of 40 hours per week. Irregular hours as needed. Availability: Immediate Opening RESPONSIBILITIES Able to quickly understand and efficiently resolve customers' concerns Able to provide superb customer care to all customers Able to find technical answers and solutions online Excellent Problem Solving Skills Comfortable communicating over the phone, email, online, and live chat Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc Qualifications Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized Excellent Writing Skills. Be Technical and up to date on Technology General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc) Understand basic HTML Must be active on Facebook, Twitter, Instagram, YouTube Ability to multi-task and prioritize in a fast-paced environment Excellent troubleshooting and repair skills Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills Legal to Work in the United States and be able to pass background check and screening RESPONSIBILITIES (Include but not limited to): Able to quickly understand and efficiently resolve customers' concerns Able to provide superb customer care to all customers Able to find technical answers and solutions online Excellent Problem Solving Skills Comfortable communicating over the phone, email, online, and live chat Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc ____________________________________________________________ IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO: You should know (without research) top 5 technology product of this year. You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product Consider yourself a sharp and internet savvy person Consider yourself technical Consider yourself a detailed-oriented person Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction" Additional Information General Rate for this position is: $9 - $17 / Hour Please Indicate your availability This is an on-site position. Please do not apply if you are looking for remote work.

Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology solutions to smart, driven individuals? Would you like to work at a leading Private Equity firm? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team. As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Qualifications: 5+ years of IT industry experience End user support experience for Windows in a corporate environment A drive to assist customers and solve their technical problems Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Ability to work occasional weekends and after hours Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs. Powered by JazzHR Ulm40lMkIe

Universal Audio is looking for a talented Technical Support Representative to join our growing team. This person will provide pre and post-sale technical support for UA's product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools. Responsibilities Assist all Universal Audio customers and incoming inquiries as required Provide UA product installation support and troubleshooting for Windows and MAC based computers Provide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers Generate knowledge base entries, both written and in video tutorial formats Communicate directly with customers either by telephone, chat, on line requests, or service requests Respond to customer inquiries, complaints, and service requests within specified department metrics Handle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores Obtain and evaluate all relevant information to handle inquiries and complaints Process replacement parts orders Provide customers with presales product and service information Provide support to customers to help resolve potential account issues, including research of on line purchases Communicate and coordinate with internal departments as required Provide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns Coordinate the handling of RMA, and service requirements through the distribution channel Requirements Communication skills - English, verbal and written. In addition, region specific language as required by position. Problem analysis and problem-solving Attention to detail and accuracy Ability to translate support transactions and provide data collection to categorize interactions Adaptable, initiative, tolerant, empathetic, and with a positive approach to customer's needs Experience with use of UAD-2/Apollo hardware products. Experience with UA Software: UA Console and LUNA recording software. Ability to lift 20 pounds Must be able to sit for extended periods Available to work overtime and weekends when required. Have access to high speed internet connection to accommodate working remotely Have an appropriate workspace in your residence, when applicable Have reliable transportation, when applicable Education / Work Experience High school diploma, general education degree or equivalent. Formal recording technology education desirable Advanced Knowledge of customer service principles and practices Advanced Knowledge of configuring and troubleshooting Windows and MAC based computers Knowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.) Knowledge of recording studio hardware/software signal routing principles, and modern recording techniques Knowledge of music production, sound design, basic principles of sound Knowledge of guitar rig configuration, signal routing, pedal board set up, and effects

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Powered by JazzHR q6iFMAAGuu

Job Description Operations Staff - Account Lifecycle & Customer Billing Support (Up to $48/hr) Location: Preferred Palo Alto, Los Angeles, or Seattle; open to candidates based anywhere in the PST time zone Languages Required: English & Mandarin Pay Rate: Up to $48/hour About the Role We are seeking a highly organized and detail-driven Operations Staff member to support the full lifecycle of customer accounts-from initial onboarding through billing, revenue tracking, and post-sales support. This role sits at the intersection of operations, finance, sales, and customer success, making it ideal for someone who thrives in fast-moving, cross-functional environments and enjoys bringing structure, accuracy, and process improvement to complex workflows. You will play a critical role in ensuring customers have a seamless experience while helping the business maintain financial accuracy, compliance, and operational efficiency. What You'll Do Account Lifecycle & Revenue Support Partner cross-functionally to support customers across all lifecycle stages, including account registration, vouchers/discounts, proof of concept (POC), contracting, vendor assessments, billing, payments, and post-sales support Support account onboarding and actively participate in customer projects to help accelerate contract execution in collaboration with Project, Legal, Finance, and Tax teams Perform monthly account reconciliations, update revenue reports, track payments, and ensure accurate revenue recognition to avoid service interruptions Forecast and track account revenue, manage overdue accounts, process bad debt, and support account suspension or closure when required Customer Billing & Invoice Management Generate and send monthly manual invoices for key accounts requiring offline products or customized billing formats Coordinate with Finance/AP teams on invoice issuance and payment follow-ups Investigate and resolve billing discrepancies by partnering with product teams and customers Reconcile revenue for offline products to ensure alignment with issued invoices Participate in regular invoice review meetings with select customers Sales Enablement & Operational Support Support sales teams with internal processes, especially assisting non-Mandarin-speaking stakeholders Facilitate external client workflows such as vendor onboarding, risk assessments, and audit documentation Deliver training on internal processes including vouchers, CPQ, discount approvals, credit workflows, and product updates Support ad-hoc meetings related to system issues, billing discrepancies, or account errors, occasionally engaging directly with customers Assist with RFPs and other customer-facing operational needs Business Process Improvement Collaborate cross-functionally to migrate offline products into online workflows and billing systems Identify gaps in current billing models and recommend process or system optimizations Contribute to invoice and billing enhancements by working with billing and international platform teams What We're Looking For Bachelor's degree in Business Administration, Finance, Operations, or a related field Experience in operations, account management, finance, or billing within a technology or service-based organization Strong working knowledge of billing systems, invoicing, and account reconciliation Excellent communication skills with the ability to collaborate across global, cross-functional teams Strong analytical skills with experience in revenue tracking and forecasting Highly organized, detail-oriented, and comfortable managing multiple priorities Fluency in English and Mandarin required; additional language skills are a plus TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. #LI-EM1

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact Provide frontline IT support for employees across Windows and mac OS environments. Troubleshoot hardware, software, and network issues to ensure minimal downtime. Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. Maintain and optimize company systems such as Google Workspace, Slack, and security tools. Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who 3+ years of IT support or systems administration experience in a fast-paced tech environment. Strong understanding of networking, endpoint management, and system security. Proficiency with Google Workspace administration and modern collaboration tools. Experience troubleshooting both hardware and software issues across multiple platforms. Excellent communication and problem-solving skills with a proactive, customer-first mindset. Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves Experience with scripting or automation tools (Python, Bash, or PowerShell). Familiarity with identity management systems like Okta or Azure AD. Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. *Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

Opportunity Type CLASSIFIED EMPLOYMENT OPPORTUNITY Position Title HELP DESK TECHNICIAN Posting Number S2547 Close/First Review Date 11/09/2025 Department ITSS (Information Technology Support Services) Work Location District Office Position Status Full Time Salary Range $81,791 - $99,812 Annual Salary (Range 95: Classified Salary Schedule Fiscal Year 2025-2026). Starting placement is generally at Step 1. Benefits Summary In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year 2025-2026. We offer two medical plans (Anthem Blue Cross [PPO] and Kaiser Permanente (HMO]); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. Position Description POSITION SUMMARY The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Under the direction of the Help Desk and Reprographics Supervisor or assigned administrator, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems. DISTINGUISHING CHARACTERISTICS This position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions. DUTIES AND RESPONSIBILITIES 1. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc. 2. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities. 3. Assist users in resolving routine technical problems and answer routine technical questions related to the District software and hardware. 4. Follow up with users to ensure the reported problems are fully resolved. 5. Use the Help Desk tracking software to log, assign, and track all support tickets. 6. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7. Ensure assigned backup tapes are rotated according to the schedule and process. 8. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed. 9. Escalate user requests to a 2nd or 3rd level support when necessary. Notify IT management when a critical system wide resource becomes unavailable. 10. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication. 11. Research and recommend new products or procedures. Help identify and implement innovative solutions for users. 12. Keep abreast of current trend on Help Desk operations. Attend necessary training for related standardized IT products and services. 13. Perform related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: 1. Principles of technical troubleshooting and problem solving. 2. Principles of networking and computer functionality. 3. Computer hardware systems, printers, software applications such as Microsoft used in college operations. 4. Working knowledge of help desk software, databases and control of remote computers. 5. Principles of training, support, and services to end-users. 6. Principles of customer service. 7. Principles of providing guidance to others. Skills and Ability to: 1. Operate computer systems and related peripheral equipment. 2. Communicate clearly and concisely both orally and in writing. 3. Respond to inquiries in a courteous, tactful manner. 4. Establish and maintain cooperative and effective working relationships with others. 5. Work together in a team environment. 6. Multitask, prioritize and meet task timelines. 7. Work with attention to detail and independently with minimum supervision. Required Qualifications EDUCATION AND EXPERIENCE 1. Associate's degree in Computer Science or related field. 2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. District's Diversity * Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination. * Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Desired Qualifications DESIRED QUALIFICATIONS 1. Bachelor's degree from an accredited college or university in Computer Science, Computer Information Systems, or a closely related technical field. 2. Possession of industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), and/or other network-specific credentials. 3. Demonstrated proficiency with strong keyboarding skills and high typing speed. 4. Prior experience in a Help Desk or Call Center environment, specifically supporting ERP systems, Web UI platforms, and/or self-service applications. 5. Bilingual proficiency is considered a strong asset (desirable). Foreign Degree For positions that require a degree or coursework: Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education. All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application. Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered. Working Environment Work Environment: 1. Office environment. 2. Constant interruptions. Physical Demands: 1. Extended viewing of computer monitor. 2. Hearing and speaking to exchange information in person or on the telephone. 3. Dexterity of hands and fingers to operate a computer keyboard. 4. Sitting for extended periods of time. About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of Spring 2024, with enrollment of approximately 15,655 students per semester, and an extremely diverse student population (Hispanic/Latino 45.20%, Black/African-American 3.45%, Asian/Pacific Islander 31.70%, American Indian/Native American 0.36%, White/Caucasian 12.76%) attaining educational goals reflecting 56% - Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 43.9% Latinx, 25.3% Asian/Pacific Islander, 4.2% Black/African American, 0.3% American Indian/Native American, 17.9% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Important Information EQUAL OPPORTUNITY EMPLOYER STATEMENT: San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws. CONTACT: Employment Services, Human Resources, SJECCD 40 S. Market Street, San Jose, CA 95113 Phone: ************** Email: ******************************* Employment Website: ****************************** District Website: ************** APPLICATION PROCEDURES: Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request. 1. A completed online San José-Evergreen Community College District APPLICATION. 2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement). 3. A current RESUME/CURRICULUM VITAE 4. TRANSCRIPT - (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees). Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement. OTHER APPLICANT INFORMATION: 1. Only complete application materials will be considered. No exceptions. 2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee. 3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States. 4. Application materials become the property of the District and will not be returned or duplicated. 5. Travel expenses to attend the interview are the responsibility of the candidate. 6. Meeting the minimum qualifications does NOT assure an interview. 7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position. Suggested services that provide foreign degree equivalency evaluation to U.S. degrees: Academic Credentials Evaluation Institute, Inc. Website: *************************** Education Records Evaluation Services Website: ************ International Education Research Foundation Website: ********************

At Lumilens we are building the critical photonics infrastructure that powers tomorrow's AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient. We're a well-funded startup backed by Mayfield and led by veterans who've built and scaled some of the most transformative technologies in the industry. This isn't incremental innovation, it's a ground-floor opportunity to rethink the optical layer from the silicon up. You'll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We're just getting started. POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up. The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instill a culture of quality and continuous improvement. What You'll Do: Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly Manage customer expectation and satisfaction in all aspect of post sales activities Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter. Key Qualifications: Bachelor degree with analytical skill Have exposure to manage customer expectation ptical transceivers. Strong background in photonics device physics, photonics packaging, and failure mechanisms. Demonstrated success supporting NPI programs and product qualification from concept through volume production. Effective communicator with the ability to influence cross-functional and supplier teams. Experience in a fast-paced, high-tech environment serving telecom/datacom markets. Preferred Skills: Experience in integrated photonics packaging and co-design (optical + electrical). Familiarity with wafer-level reliability and optical wafer probing. Prior experience on engagements with Tier-1 datacenter customers or hyperscalers. Why Join Us? ● Competitive salary commensurate with experience ● Comprehensive benefits package including health insurance ● Professional development opportunities and certification support ● Access to cutting-edge technology and cloud platforms ● Collaborative work environment with cross-functional teams ● Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.

Description About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region. We Are Looking For: We seek a full-time Creative Systems Support Technician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams. You will work directly with motion graphics, post-production, and creative teams within a leading technology company's creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You'll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow. Job Responsibilities:MUST HAVE experience supporting Digital Content Creation (DCC) software, including Maxon Cinema 4D, Adobe After Effects, Maya, and other creative tools used in motion graphics and post-production environments. Provide hands-on technical support for Mac-based IT environments, including troubleshooting hardware, software, and networking issues. Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro. Manage and resolve technical support tickets in an IT ticketing system, ensuring timely, professional resolution. Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management. Escalate complex issues to senior system administrators as needed. Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration. Create and maintain clear, accurate documentation for IT processes and workflow standards. Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments. Required Qualifications & Experience:MUST HAVE: 3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools. Proven technical experience with MacOS-based computers and creative production or post-production environments. Strong troubleshooting and diagnostic skills across hardware, software, and networking. Experience managing and resolving support tickets using a formal IT ticketing system. Ability to set up, configure, and optimize artist workstations for creative workloads. Excellent written and verbal communication skills with strong customer service orientation. Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment. Additional Requirements: Strong collaboration skills and the ability to communicate effectively with creative teams. High attention to detail and documentation accuracy. Proactive, positive, and solution-oriented mindset. Preferred Qualifications & Experience: Prior Apple Genius or Apple Store technical support experience. Experience with Jamf or other Apple device management tools. Familiarity with Xsan or StorNext SAN environments. Background supporting artists in motion graphics, 3D design, or post-production teams. Compensation & Benefits: The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings. Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Therma, a Legence company** For over 50 years, Therma (************************ has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun - all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed. **Position Overview** Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of the San Jose Region supporting various San Jose offices. **Role & Responsibilities:** - Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner. - Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption. - Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals. - Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices. - Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. - Assist all our users with any logged IT-related incident when called upon. - Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. - Accurately record, update, and document requests using the IT service desk system (ServiceNow). - Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery. - Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners. - Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied. - Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner. - Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. - Be a highly motivated team player with the skills and ability to manage changing priorities. - Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes. - Other duties as assigned **Qualifications / Requirements:** - Associate's degree in Information Technology or equivalent experience. - 3+ years of experience within the information technology field, including but not limited to PC and mobile device support. - Experience with the following technologies: - Dell Desktops and Laptops - Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint - Apple and Android Tablets and Phones - Problem-solving skills and the ability to troubleshoot IT issues. - Verbal and written communication skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and processes. - Customer-focused attitude with a commitment to providing high-quality service. - Experience with mobile device encryption implementation and management is preferred. - Experience with IP security camera and video recording server management is preferred Compensation: $25-$40, depending on experience We are unable to provide immigration sponsorship for this position. \#LI-JS1 #LI-Onsite **About Legence** Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. **Benefits Overview** **Time Off Benefits:** Paid sick leave **Financial Benefits:** 401(k) retirement savings plan **Reasonable Accommodations** If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number. **Third-Party Recruiting Disclaimer** Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. **Pay Disclosure & Considerations** Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. **Equal Employment Opportunity Employer** Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law **Job Details** **Pay Type** **Hourly** **Education Level** **Bachelor's Degree** **Hiring Min Rate** **25 USD** **Hiring Max Rate** **40 USD**

**Job Summary and Responsibilities** As a Support Tech, you will provide essential technical assistance and dedicated service, ensuring the smooth operation and optimal performance of our systems and equipment. Every day you will expertly troubleshoot issues, install and configure hardware and software, respond to user inquiries, and meticulously document solutions to deliver efficient and reliable support. To be successful, you will demonstrate outstanding technical proficiency, strong problem-solving skills, and a patient, customer-focused demeanor, contributing to a seamless and productive operational environment. + Greets patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate. + Maintains all patient safety procedures including: proper patient identification, use of side rails, and .use of gloves. + Verifies patient identification by checking armband. + Utilizes proper safety techniques including: body mechanics in lifting and moving patients, use of isolation precautions, weight of linen bags. + Maintains a professional appearance at all times., including wearing hospital ID . + Responds effectively to all emergency Team 4 events and Code Blues. **Job Requirements** Required + High School Graduate General Studies and Customer Service experience and experience dealing with the public, upon hire or + High School GED General Studies and Customer Service experience and experience dealing with the public, upon hire and + Basic Life Support - CPR, upon hire Preferred + Hospital environment experience **Where You'll Work** About Sequoia Hospital - Hello Humankindness Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia's Heart and Vascular Institute is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America's top 100 hospitals for cardiac care. Our Total Joint Replacement program is a designated Blue Distinction Center for Knee and Hip Replacement. Our Birth Center is consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge tomosynthesis 3-D mammogram technology. Our Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas. One Community. One Mission. One California **Pay Range** $36.11 - $44.49 /hour We are an equal opportunity employer.

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist , you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.