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The differences between technical support senior engineers and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support senior engineer and a senior support technician. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a technical support senior engineer include java, linux and customer service. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Technical Support Senior Engineer | Senior Support Technician | |
| Yearly salary | $107,429 | $74,459 |
| Hourly rate | $51.65 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 183,916 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Technical support senior engineers and senior support technicians have different pay scales, as shown below.
| Technical Support Senior Engineer | Senior Support Technician | |
| Average salary | $107,429 | $74,459 |
| Salary range | Between $82,000 And $140,000 | Between $48,000 And $114,000 |
| Highest paying City | San Francisco, CA | Durham, NC |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | PayPal | Pacira BioSciences |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support senior engineer and a senior support technician in terms of educational background:
| Technical Support Senior Engineer | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 48% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between technical support senior engineers' and senior support technicians' demographics:
| Technical Support Senior Engineer | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |