Telesales specialist vs inbound sales specialist

Differences between telesales specialist and inbound sales specialist duties and responsibilities

Telesales specialist example responsibilities.

• Administer and maintain leads within SalesForce.com.
• Generate and close sales lead via outbound telesales campaigns.
• Prospect for new accounts through telesales and networking with approval from manager.
• Assist members with a solution-orientate style communication to build rapport and to promote a positive view on Humana.
• Provide general information about Humana's products to customers and brokers.
• Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
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Inbound sales specialist example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Provide upselling to existing customers.
• Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
• Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
• Follow QA requirements on each call to maintain the percentage required.3.
• Modify existing accounts that need to port over information from other providers to Comcast's.
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