Telesales supervisor vs sales support coordinator

Differences between telesales supervisor and sales support coordinator duties and responsibilities

Telesales supervisor example responsibilities.

• Operate profitably through managing productivity, call quality, payroll, and telephone sales representative development.
• Integrate team members for the merger between inbound call center sales and outbound telemarketing sales.
• Complete and submit all require personnel forms, payroll, and performance appraisals within deadlines.
• Supervise a staff of 15 telemarketing representatives who handle telephone interaction with customers statewide.
• Prepare department budget, and participate in the interdisciplinary care coordination, Medicare review and reimbursement team meetings.
• Prepare testing scenarios for logistics and sales applications then perform user acceptance testing and validation.

Sales support coordinator example responsibilities.

• Manage all aspects of the contract process from assisting with the RFP and proposal preparation to client communication and follow up.
• Improve company's ability to manage its relationships with customers and monitor/track sales performance with implementation of Salesforce.com.
• Manage all activities relate to operations including sales order processing, customer fulfillment, shipping, logistics and inventory management.
• Train co-workers on SalesForce OS.
• Process requests for POS collateral, forms, and retail merchandising items.
• Compose technical RFP (request for proposal) response and other proposal documents and build proposal response database.
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