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The differences between transactional specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a customer relations specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
A Transactional Specialist is someone who is in charge of all transactions that take place in a business organization. First of all, he/she is required to process all requests from customers, both online and offline, in an orderly and timely manner. Also, he/she uses all sales tools at his/her reach to drive an increase in profit and to exceed all of the department's goals. As a Transactional Specialist, your task may also include the establishment and monitoring of internal controls and policies to ensure thorough compliance with GAAP and other requirements.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Transactional specialists and customer relations specialists have different pay scales, as shown below.
| Transactional Specialist | Customer Relations Specialist | |
| Average salary | $64,483 | $37,827 |
| Salary range | Between $39,000 And $105,000 | Between $27,000 And $52,000 |
| Highest paying City | Jersey City, NJ | Columbia, MD |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Apple | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a transactional specialist and a customer relations specialist in terms of educational background:
| Transactional Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transactional specialists' and customer relations specialists' demographics:
| Transactional Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |