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Transactional specialist vs customer retention specialist

The differences between transactional specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a customer retention specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Transactional specialist vs customer retention specialist overview

Transactional SpecialistCustomer Retention Specialist
Yearly salary$64,483$33,422
Hourly rate$31.00$16.07
Growth rate-4%-4%
Number of jobs41,351204,538
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Transactional specialist vs customer retention specialist salary

Transactional specialists and customer retention specialists have different pay scales, as shown below.

Transactional SpecialistCustomer Retention Specialist
Average salary$64,483$33,422
Salary rangeBetween $39,000 And $105,000Between $26,000 And $42,000
Highest paying CityJersey City, NJ-
Highest paying stateNew Jersey-
Best paying companyApple-
Best paying industry--

Differences between transactional specialist and customer retention specialist education

There are a few differences between a transactional specialist and a customer retention specialist in terms of educational background:

Transactional SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Transactional specialist vs customer retention specialist demographics

Here are the differences between transactional specialists' and customer retention specialists' demographics:

Transactional SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 31.8% Female, 68.2%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between transactional specialist and customer retention specialist duties and responsibilities

Transactional specialist example responsibilities.

  • Manage A/R and financial functions for large automotive global account, generating annual revenues in excess of $100M/contract year.
  • Provide support to internal departments on ACH issues.
  • Develop spreadsheets for GL accounts; write balancing procedures for both ATM GL's including the weekly statement account balancing.
  • Identify cross-sell opportunities during customer interaction.
  • Serve as ATM custodian and commercial depository custodian.
  • Maintain patient confidentiality while ensuring any release of information requests are HIPAA compliant.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Transactional specialist vs customer retention specialist skills

Common transactional specialist skills
  • Real Estate, 12%
  • Customer Relationships, 9%
  • Customer Satisfaction, 8%
  • Cash Flow Analysis, 8%
  • Cash Handling, 7%
  • Financial Analysis, 7%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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Updated January 8, 2025

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