Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between transactional specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a resolution specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a resolution specialist are patients, phone calls, and appeals.
A Transactional Specialist is someone who is in charge of all transactions that take place in a business organization. First of all, he/she is required to process all requests from customers, both online and offline, in an orderly and timely manner. Also, he/she uses all sales tools at his/her reach to drive an increase in profit and to exceed all of the department's goals. As a Transactional Specialist, your task may also include the establishment and monitoring of internal controls and policies to ensure thorough compliance with GAAP and other requirements.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Transactional specialists and resolution specialists have different pay scales, as shown below.
| Transactional Specialist | Resolution Specialist | |
| Average salary | $64,483 | $38,984 |
| Salary range | Between $39,000 And $105,000 | Between $26,000 And $57,000 |
| Highest paying City | Jersey City, NJ | Ewing, NJ |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Apple | IBM |
| Best paying industry | - | Finance |
There are a few differences between a transactional specialist and a resolution specialist in terms of educational background:
| Transactional Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transactional specialists' and resolution specialists' demographics:
| Transactional Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |