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The differences between transactional specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a retention specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
A Transactional Specialist is someone who is in charge of all transactions that take place in a business organization. First of all, he/she is required to process all requests from customers, both online and offline, in an orderly and timely manner. Also, he/she uses all sales tools at his/her reach to drive an increase in profit and to exceed all of the department's goals. As a Transactional Specialist, your task may also include the establishment and monitoring of internal controls and policies to ensure thorough compliance with GAAP and other requirements.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Transactional specialists and retention specialists have different pay scales, as shown below.
| Transactional Specialist | Retention Specialist | |
| Average salary | $64,483 | $37,175 |
| Salary range | Between $39,000 And $105,000 | Between $28,000 And $48,000 |
| Highest paying City | Jersey City, NJ | Los Angeles, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Apple | Adobe |
| Best paying industry | - | Finance |
There are a few differences between a transactional specialist and a retention specialist in terms of educational background:
| Transactional Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transactional specialists' and retention specialists' demographics:
| Transactional Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |