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The differences between transactional specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a transactional specialist and a service specialist. Additionally, a transactional specialist has an average salary of $64,483, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a transactional specialist include real estate, customer relationships and customer satisfaction. The most important skills for a service specialist are patients, social work, and criminal justice.
A Transactional Specialist is someone who is in charge of all transactions that take place in a business organization. First of all, he/she is required to process all requests from customers, both online and offline, in an orderly and timely manner. Also, he/she uses all sales tools at his/her reach to drive an increase in profit and to exceed all of the department's goals. As a Transactional Specialist, your task may also include the establishment and monitoring of internal controls and policies to ensure thorough compliance with GAAP and other requirements.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Transactional specialists and service specialists have different pay scales, as shown below.
| Transactional Specialist | Service Specialist | |
| Average salary | $64,483 | $44,150 |
| Salary range | Between $39,000 And $105,000 | Between $27,000 And $71,000 |
| Highest paying City | Jersey City, NJ | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Apple | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a transactional specialist and a service specialist in terms of educational background:
| Transactional Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between transactional specialists' and service specialists' demographics:
| Transactional Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.8% Female, 68.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.0% Hispanic or Latino, 20.1% Asian, 7.9% White, 55.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |