Travel coordinator vs tour agent

Differences between travel coordinator and tour agent duties and responsibilities

Travel coordinator example responsibilities.

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Assist with rail, hotel and rental car reservation utilizing the Sabre GDS system.
• Create and store written documentation of all communications and transactions in the Amadeus system.
• Ensure above optimum customer service through effective use of the worldwide web & multi GDS system.
• Resolve customer escalations including complex booking challenges and provide service guidance to team members.
• Analyze and book employee reservations for possible corporate jet travel resulting in significant annual savings.
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Tour agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Provide excellent customer service through making group reservations and tour reservations.
• Greet and check in guests for their respective tour presentations, look up accounts, and input guest information in CRS.
• Perform travel agent duties providing a prestige customer experience in booking tours internationally and domestically for a fast pace tour company.
• Remain prepared to respond to emergencies and conduct emergency procedures according to FAA guidelines.