Workforce management analyst vs certified medical technician

Differences between workforce management analyst and certified medical technician duties and responsibilities

Workforce management analyst example responsibilities.

• Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
• Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
• Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
• Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
• Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
• Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
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Certified medical technician example responsibilities.

• Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
• Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
• Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
• Perform first aid and apply CPR when necessary.
• Perform first aid or CPR during medical emergencies until paramedics arrive.
• Assist the residents in their ADL needs and prepare their meals.
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