Workforce management analyst vs control analyst

The differences between workforce management analysts and control analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a workforce management analyst and a control analyst. Additionally, a control analyst has an average salary of $69,598, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce management analyst include call volume, powerpoint and schedule adherence. The most important skills for a control analyst are internal controls, risk assessments, and SOX.

Workforce management analyst vs control analyst overview

	Workforce Management Analyst	Control Analyst
Yearly salary	$64,447	$69,598
Hourly rate	$30.98	$33.46
Growth rate	11%	11%
Number of jobs	127,151	133,321
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 69%
Average age	44	44
Years of experience	4	4

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

What does a control analyst do?

A control analyst is an individual who is responsible for identifying weaknesses in the work process of an organization and implement methods to minimize risks. Control analysts are required to supervise the process for incident reports and provide technical guidance to their personnel. They must prepare monthly general ledger account analysis and balance sheets reconciliations that are according to the generally accepted accounting principles (GAAP). Control analysts should also assist with the organization's ISO audit procedures and findings.

Workforce management analyst vs control analyst salary

Workforce management analysts and control analysts have different pay scales, as shown below.

	Workforce Management Analyst	Control Analyst
Average salary	$64,447	$69,598
Salary range	Between $43,000 And $95,000	Between $50,000 And $95,000
Highest paying City	Albany, NY	Jersey City, NJ
Highest paying state	New York	Washington
Best paying company	Meta	Meta
Best paying industry	Finance	Energy

Differences between workforce management analyst and control analyst education

There are a few differences between a workforce management analyst and a control analyst in terms of educational background:

	Workforce Management Analyst	Control Analyst
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Workforce management analyst vs control analyst demographics

Here are the differences between workforce management analysts' and control analysts' demographics:

	Workforce Management Analyst	Control Analyst
Average age	44	44
Gender ratio	Male, 54.2% Female, 45.8%	Male, 51.9% Female, 48.1%
Race ratio	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%	Black or African American, 8.3% Unknown, 4.5% Hispanic or Latino, 9.0% Asian, 11.7% White, 66.3% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between workforce management analyst and control analyst duties and responsibilities

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Control analyst example responsibilities.

Manage the implementation and roll-out of SharePoint as a team collaboration and document management tool.
Develop infrastructure to enable clients to better understand and manage risks associate with their decision environment to capture opportunities.
Transform the month-end calculation methodology and analysis process to provide a more accurate and detail fuel accruals and variance analysis.
Assist in SQL database applications development custom tailor for company s needs.
Provide ad hoc queries as requested by various areas within the bank (SQL).
Conduct UAT to make sure that all applications are tested for functionality and are adequately accept by users.

Workforce management analyst vs control analyst skills

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

Common control analyst skills

Internal Controls, 8%
Risk Assessments, 6%
SOX, 5%
Internal Audit, 4%
Customer Service, 4%
Strong Analytical, 4%

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Workforce Management Analyst
Workforce Management Analyst vs Control Analyst

Updated January 8, 2025

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