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Workforce management analyst vs data analyst

The differences between workforce management analysts and data analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a workforce management analyst and a data analyst. Additionally, a data analyst has an average salary of $74,342, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce management analyst include call volume, powerpoint and schedule adherence. The most important skills for a data analyst are data analysis, python, and power bi.

Workforce management analyst vs data analyst overview

Workforce Management AnalystData Analyst
Yearly salary$64,447$74,342
Hourly rate$30.98$35.74
Growth rate11%11%
Number of jobs127,151167,520
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 65%
Average age4444
Years of experience44

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

What does a data analyst do?

Data analysts are responsible for interpreting the company's statistics and providing sound recommendations to the organization. They manage the organization's data sets, usually related to market performance, finance, or human resources. They are in charge of studying the available data, spotting trends, interpreting what the data and the trends mean, and recommending suggestions that will help the organization perform better. Their recommendations should also be relevant and backed up with strong analyses. Data analysts are expected to have a good grasp of the current market trends in the industry.

Workforce management analyst vs data analyst salary

Workforce management analysts and data analysts have different pay scales, as shown below.

Workforce Management AnalystData Analyst
Average salary$64,447$74,342
Salary rangeBetween $43,000 And $95,000Between $53,000 And $103,000
Highest paying CityAlbany, NYRichmond, CA
Highest paying stateNew YorkNew Jersey
Best paying companyMetaThe Citadel
Best paying industryFinanceFinance

Differences between workforce management analyst and data analyst education

There are a few differences between a workforce management analyst and a data analyst in terms of educational background:

Workforce Management AnalystData Analyst
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Workforce management analyst vs data analyst demographics

Here are the differences between workforce management analysts' and data analysts' demographics:

Workforce Management AnalystData Analyst
Average age4444
Gender ratioMale, 54.2% Female, 45.8%Male, 50.2% Female, 49.8%
Race ratioBlack or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%Black or African American, 7.5% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.5% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage12%12%

Differences between workforce management analyst and data analyst duties and responsibilities

Workforce management analyst example responsibilities.

  • Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
  • Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
  • Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
  • Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
  • Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
  • Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
  • Show more

Data analyst example responsibilities.

  • Manage patient s data in UNIX system.
  • Manage loan performance in Hyperion Financials using SQL and PL/SQL tools.
  • Manage and contribute to EDI processes ensuring HIPAA compliance and access to clearing house review on individual case status.
  • Develop Java application to automate reformatting of text files for an internal application.
  • Execute deterministic modeling and Monte Carlo simulations in MATLAB to achieve greater mathematical confidence in results obtain from analysis.
  • Manage weapon system project websites via SharePoint, including troubleshooting technical issues and developing guidelines for public/private information and user permissions.
  • Show more

Workforce management analyst vs data analyst skills

Common workforce management analyst skills
  • Call Volume, 9%
  • PowerPoint, 7%
  • Schedule Adherence, 5%
  • Data Analysis, 5%
  • Strong Analytical, 5%
  • SQL, 4%
Common data analyst skills
  • Data Analysis, 10%
  • Python, 7%
  • Power Bi, 6%
  • Data Management, 6%
  • Visualization, 5%
  • Data Quality, 4%

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