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Workforce management analyst vs staff analyst

The differences between workforce management analysts and staff analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a workforce management analyst and a staff analyst. Additionally, a staff analyst has an average salary of $99,158, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce management analyst include call volume, powerpoint and schedule adherence. The most important skills for a staff analyst are project management, process improvement, and technical support.

Workforce management analyst vs staff analyst overview

Workforce Management AnalystStaff Analyst
Yearly salary$64,447$99,158
Hourly rate$30.98$47.67
Growth rate11%11%
Number of jobs127,151174,178
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 68%
Average age4444
Years of experience44

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

What does a staff analyst do?

Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have. They also assess the current roles in the company to see if those roles are really needed. Staff Analysts ensure that the manpower allocation in the company is efficient. They analyze staff-related data to check whether there are more areas for improvement. Staff Analysts may also be assigned to come up with projects related to improving productivity.

Workforce management analyst vs staff analyst salary

Workforce management analysts and staff analysts have different pay scales, as shown below.

Workforce Management AnalystStaff Analyst
Average salary$64,447$99,158
Salary rangeBetween $43,000 And $95,000Between $71,000 And $136,000
Highest paying CityAlbany, NYSan Francisco, CA
Highest paying stateNew YorkNew Jersey
Best paying companyMetaBayer
Best paying industryFinanceTechnology

Differences between workforce management analyst and staff analyst education

There are a few differences between a workforce management analyst and a staff analyst in terms of educational background:

Workforce Management AnalystStaff Analyst
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Workforce management analyst vs staff analyst demographics

Here are the differences between workforce management analysts' and staff analysts' demographics:

Workforce Management AnalystStaff Analyst
Average age4444
Gender ratioMale, 54.2% Female, 45.8%Male, 47.6% Female, 52.4%
Race ratioBlack or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%Black or African American, 8.0% Unknown, 4.5% Hispanic or Latino, 8.9% Asian, 12.1% White, 66.4% American Indian and Alaska Native, 0.2%
LGBT Percentage12%12%

Differences between workforce management analyst and staff analyst duties and responsibilities

Workforce management analyst example responsibilities.

  • Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
  • Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
  • Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
  • Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
  • Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
  • Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
  • Show more

Staff analyst example responsibilities.

  • Develop infrastructure to enable clients to better understand and manage risks associate with their decision environment to capture opportunities.
  • Communicate with design engineers to obtain weekly status of engineering documents and update spreadsheet and charts in SharePoint.
  • Project manager for derivative processing on the accounting platform including creating a steam line process and validating tickets for accuracy.
  • Provide statistically orient in-depth market analyses using SAS for specific construction products including concrete, oil, steel and machinery equipment.
  • Deliver an innovative data visualization capability.
  • Monitor and analyze critical path of material flows and trends, coordinate material synchronization within the MRP system to maximize profitability.
  • Show more

Workforce management analyst vs staff analyst skills

Common workforce management analyst skills
  • Call Volume, 9%
  • PowerPoint, 7%
  • Schedule Adherence, 5%
  • Data Analysis, 5%
  • Strong Analytical, 5%
  • SQL, 4%
Common staff analyst skills
  • Project Management, 9%
  • Process Improvement, 7%
  • Technical Support, 6%
  • Windows, 6%
  • SQL, 6%
  • Logistics, 5%

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