Research Summary. Using a combination of public government and company data as well as data gathered from thousands of job postings, the Zippia data team has created average salary estimates for jobs across the US. Using that data set, the team has identified the types of customer service agents that are the highest paid based on their average annual salaries.
Here is a summary of our findings for the highest-paying types of customer service agents:
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Customer Service Expert is the highest-paid type of customer service agent with an average salary of $99,957 and an average hourly rate of $48.06.
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The second highest-paying type of customer service agent is customer service professional, with an average salary of $46,620.
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The average customer service agent salary is $29,598 per year, and the average hourly pay is $14.23.
Table Of Contents: Background | Table | Methodology | FAQs
Background
Choosing a career path can be difficult, and while pay shouldn’t be the only thing you consider in your decision, it is a significant factor. So if you’d like to work as a customer service agent, it helps to have an idea of what the highest-paid types of customer service agents are so that you can plan your career progression.
Here are the top salaries for different types of customer service agents:
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Customer Service Expert
Average Salary: $99,957
A customer service expert is responsible for providing excellent customer by responding to the customers’ inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company’s revenues and profitability.
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Customer Service Professional
Average Salary: $46,620
A customer service professional is responsible for providing the highest customer service by responding to the customers’ inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers’ needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers’ information on various software tools to maximize productivity and efficiency.
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Customer Service Consultant
Average Salary: $37,471
A customer service consultant is responsible for addressing the customers’ inquiries and concerns regarding the company’s services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
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Customer Representative
Average Salary: $37,351
A customer service representative is a professional person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he sells. He must possess an approachable personality, a passion for customer service, and work with his fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
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Customer Service Liaison
Average Salary: $36,143
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Below is a full table of the average pay for various customer service agent that pay the most followed by a more detailed explanation of our methodology.
Highest-Paying Types Of Customer Service Agents
Methodology
Zippia uses publicly published information from government sources such as the Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC), and the Office of Personnel Management (OPM) to create its salary estimates.
Our data science team also checks job postings and company-published resources for additional up-to-date salary information for customer service agents.
Once they’ve gathered the data, the team calculates a weighted average for each job title they’re estimating a salary for. For more details on our salary estimates, you can read the detailed methodology.
Highest-Paying Types Of Customer Service Agent Jobs FAQs
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What is the highest-paid customer service agent job?
The highest-paid customer service agent job is a customer service expert. Customer Service Experts earn an average salary of $99,957, which is $ 48.06 hourly.
A customer service expert is responsible for providing excellent customer by responding to the customers’ inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company’s revenues and profitability.
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What is a good salary for a customer service agent?
A good salary for a customer service agent is $29,598 or more. The average customer service agent salary is $29,598, so those making at least $29,598 are earning above-average paychecks.
Keep in mind, however, that the average customer service agent salary does fluctuate based on location, as companies will adjust their pay scales based on the cost of living in that area. Research what the average salary is in your area for someone of your expertise and experience level to get a more accurate view on how well you’re being paid.
In addition, if you’re just starting your career as a customer service agent, the average entry level salary is $17,937, so don’t base your opinion of your salary on the $29,598 average, as this includes all customer service agents of all skill and experience levels.
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Do Customer Service Agent jobs pay well?
No, customer service agent jobs don’t pay well. As in any industry, some customer service agent jobs pay better than others, but the average customer service agent salary of $29,598 is times the average national salary of about $44,225 per year.
In addition to this, many customer service agent jobs have high earning potential, with the top 10% of customer service agents earning $46,258 a year on average.
Customer Service Agents’ salaries will fluctuate based on their experience level, industry, and location, so pay attention to these factors when you’re looking for a job as a customer service agent. Do your research on the going rate for a customer service agent in your area with your expertise, and don’t be afraid to negotiate your salary based on that information.
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Where do customer service agents get paid the most?
Customer Service Agents get paid the most in Maine. In Maine, customer service agents earn an average annual salary of $31,736 and an average hourly wage of $15.26.
Following ME, the states with the highest-paid customer service agents are Wisconsin, North Dakota, and Minnesota, with average annual salaries of $30,592, $29,573, and $32,570 respectively.
The cities with the highest-paid customer service agent salaries are:
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Boston, MA – $34,109
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San Francisco, CA – $33,509
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SeaTac, WA – $33,198
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Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
