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This question is about customer experience manager.
How do I start a career in customer experience?
You start a career in customer experience by completing a bachelor's degree in a related field. Common fields include customer experience, business management, and business administration.
The field of customer experience has taken off in recent years, both as an impactful business discipline and as a desirable career path that opens doors at some of the world's biggest companies and most innovative startups.
This has made more people interested in pursuing a role in customer experience. The best way to start a career in customer experience is to get a role that interacts with the customers themselves. This often means working on the front lines of customer service to learn and understand customer behaviors.
This, in turn, would help a person move into customer experience roles by allowing them to start thinking about ways to improve the customer experience.
This is common for recent college graduates who become customer service representatives because of a lack of opportunities in other areas. It is only later that they develop a passion for customer experience and fully commit to this career path.
However, one answer does not fit all. There are many ways to start a career in customer experience. But, it is important to have a foundational understanding of customer needs and how those needs affect customer service before moving into a customer experience role.
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