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This question is about crew member resumes.
What are the duties of a crew member?
The duties of a crew member are to provide quality customer service while ensuring that the business runs smoothly. To do this, a crew member must use skills in time management and customer service.
This role requires that a person develop a number of hard and soft skills in order to efficiently and accurately ensure a customer's satisfaction. The duties of a crew member include ensuring that customers are served as quickly as possible.
Crew members also interact with many people of all ages and from all walks of life. A crew member is responsible for communicating with them in a friendly way to ensure top-quality customer service.
Additional common skills for crew members include:
Greet customers upon arrival
Inform customers of any specials or promotions running currently
Answer any questions the customers might have
Take orders with accuracy
Repeat orders to customers to ensure they are correct
Accept payment and accurately supply change when needed
Direct complaints and concerns to Manager
Ensure food is delivered to the table hot and fresh
Offer to refill drinks
Check with customers to ensure their overall satisfaction
Thank customers for their business, invite them to return
Maintain a clean, sanitary, and organized dining room and service area
Complete all side work at the end of shift
Ensure restrooms are clean and stocked
Comply with all health and food safety regulations at all times
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