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This question is about information technology technician resumes.
What skills are needed to be an IT technician?
The skills needed to be an IT technician include a combination of technical skills and customer service skills. This is because an IT technician works with people every day to solve their computer problems.
Therefore, they need to have deep knowledge of the computer systems while also interacting well with the user to help them find a resolution to their problem.
IT technicians first and foremost need to be skilled in diagnosing computer problems. This involves software problems such as virus and malicious software removal and hardware problems like determining if certain computer components are becoming defective and how to replace or repair them.
Secondly, an IT technician needs to listen and communicate well with the end-user. They should be skilled at asking the right questions to understand what problem the user is encountering and communicate what solution they are implementing.
Finally, IT technicians should be experts at detecting problems and looking for ways to implement solutions. Their problem-solving skills will help them conquer issues and work out creative solutions.
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