Appointment setter vs customer service representative

The differences between appointment setters and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,866 average annual salary of an appointment setter.

The top three skills for an appointment setter include schedule appointments, windows and telephone calls. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Appointment setter vs customer service representative overview

	Appointment Setter	Customer Service Representative
Yearly salary	$31,866	$32,260
Hourly rate	$15.32	$15.51
Growth rate	6%	-4%
Number of jobs	21,100	209,515
Job satisfaction	-	4
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Average age	37	40
Years of experience	-	12

What does an appointment setter do?

An appointment setter supports the sales operations of an organization. Appointment setters call potential clients and set an appointment for them to speak with a salesperson. They use their telemarketing skills to connect leads to the company's staff. Most of their time is spent on the telephone and computer to assist customers with questions and make appointments. They should be useful in managing their responsibilities to reach their goals every workday. Therefore, they need to have strong communication and management skills.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Appointment setter vs customer service representative salary

Appointment setters and customer service representatives have different pay scales, as shown below.

	Appointment Setter	Customer Service Representative
Average salary	$31,866	$32,260
Salary range	Between $22,000 And $45,000	Between $25,000 And $41,000
Highest paying City	Salem, OR	Des Moines, WA
Highest paying state	Oregon	Washington
Best paying company	EcoWater Systems	Oracle
Best paying industry	Media	Insurance

Differences between appointment setter and customer service representative education

There are a few differences between an appointment setter and a customer service representative in terms of educational background:

	Appointment Setter	Customer Service Representative
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Appointment setter vs customer service representative demographics

Here are the differences between appointment setters' and customer service representatives' demographics:

	Appointment Setter	Customer Service Representative
Average age	37	40
Gender ratio	Male, 26.3% Female, 73.7%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between appointment setter and customer service representative duties and responsibilities

Appointment setter example responsibilities.

Receive leads from the TSR's, and obtain credit card information and process payments.
Contact alumni to request donations and pledges focuse on achieving university goals and objectives.
Maintain a high sales average, through upselling and cross- selling.
Specialize custom gem setting work for elite clientele
Company specialize in the sale and installation of HVAC units.
Repair and maintain gages for tolerances CNC - operate the CNC machine

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Appointment setter vs customer service representative skills

Common appointment setter skills

Schedule Appointments, 23%
Windows, 9%
Telephone Calls, 9%
Inbound Calls, 7%
Sales Reps, 6%
Cold Calls, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Appointment Setter
Appointment Setter vs Customer Service Representative

Updated January 8, 2025

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