Appointment setter vs telephone sales representative

The differences between appointment setters and telephone sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an appointment setter has an average salary of $31,866, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for an appointment setter include schedule appointments, windows and telephone calls. The most important skills for a telephone sales representative are outbound calls, telephone sales, and life insurance.

Appointment setter vs telephone sales representative overview

	Appointment Setter	Telephone Sales Representative
Yearly salary	$31,866	$28,512
Hourly rate	$15.32	$13.71
Growth rate	6%	-4%
Number of jobs	21,100	214,765
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 32%
Average age	37	37
Years of experience	-	-

What does an appointment setter do?

An appointment setter supports the sales operations of an organization. Appointment setters call potential clients and set an appointment for them to speak with a salesperson. They use their telemarketing skills to connect leads to the company's staff. Most of their time is spent on the telephone and computer to assist customers with questions and make appointments. They should be useful in managing their responsibilities to reach their goals every workday. Therefore, they need to have strong communication and management skills.

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

Appointment setter vs telephone sales representative salary

Appointment setters and telephone sales representatives have different pay scales, as shown below.

	Appointment Setter	Telephone Sales Representative
Average salary	$31,866	$28,512
Salary range	Between $22,000 And $45,000	Between $17,000 And $47,000
Highest paying City	Salem, OR	Beverly, MA
Highest paying state	Oregon	Connecticut
Best paying company	EcoWater Systems	UnitedHealth Group
Best paying industry	Media	Media

Differences between appointment setter and telephone sales representative education

There are a few differences between an appointment setter and a telephone sales representative in terms of educational background:

	Appointment Setter	Telephone Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Appointment setter vs telephone sales representative demographics

Here are the differences between appointment setters' and telephone sales representatives' demographics:

	Appointment Setter	Telephone Sales Representative
Average age	37	37
Gender ratio	Male, 26.3% Female, 73.7%	Male, 41.5% Female, 58.5%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	11%

Differences between appointment setter and telephone sales representative duties and responsibilities

Appointment setter example responsibilities.

Receive leads from the TSR's, and obtain credit card information and process payments.
Contact alumni to request donations and pledges focuse on achieving university goals and objectives.
Maintain a high sales average, through upselling and cross- selling.
Specialize custom gem setting work for elite clientele
Company specialize in the sale and installation of HVAC units.
Repair and maintain gages for tolerances CNC - operate the CNC machine

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Appointment setter vs telephone sales representative skills

Common appointment setter skills

Schedule Appointments, 23%
Windows, 9%
Telephone Calls, 9%
Inbound Calls, 7%
Sales Reps, 6%
Cold Calls, 6%

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

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Appointment Setter
Appointment Setter vs Telephone Sales Representative

Updated January 8, 2025

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