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The differences between automotive services managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an automotive services manager, becoming a guest services manager takes usually requires 4-6 years. Additionally, an automotive services manager has an average salary of $50,282, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for an automotive services manager include customer complaints, strong customer service and repeat business. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.
| Automotive Services Manager | Guest Services Manager | |
| Yearly salary | $50,282 | $46,930 |
| Hourly rate | $24.17 | $22.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 115,108 | 105,188 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 58% |
| Average age | 49 | 47 |
| Years of experience | 4 | 6 |
Automotive service manager duties include greeting customers and interacting with them to understand their vehicular problems. They drive the vehicle with the customer and the technician to gain firsthand knowledge of the possible vehicular problems. They estimate all costs, including the services and repair costs, also spare parts if needed, and educate customers on vehicle maintenance to avoid troubles and problems. It is part of their job to maintain a record of repairs and services of vehicles accepted and completed on a daily basis to ensure the delivery of vehicles to customers at the agreed time. Moreover, ensuring customer satisfaction is achieved through effective services and repairs.
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
Automotive services managers and guest services managers have different pay scales, as shown below.
| Automotive Services Manager | Guest Services Manager | |
| Average salary | $50,282 | $46,930 |
| Salary range | Between $35,000 And $72,000 | Between $34,000 And $63,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Belle Tire | InterContinental Hotels Group Resources, Inc. |
| Best paying industry | Automotive | Hospitality |
There are a few differences between an automotive services manager and a guest services manager in terms of educational background:
| Automotive Services Manager | Guest Services Manager | |
| Most common degree | Associate Degree, 34% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | Cornell University |
Here are the differences between automotive services managers' and guest services managers' demographics:
| Automotive Services Manager | Guest Services Manager | |
| Average age | 49 | 47 |
| Gender ratio | Male, 91.4% Female, 8.6% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 8.2% Unknown, 4.5% Hispanic or Latino, 15.7% Asian, 2.1% White, 68.2% American Indian and Alaska Native, 1.2% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 4% | 8% |