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The differences between bill collectors and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and an account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $35,585 average annual salary of a bill collector.
The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for an account representative are customer service, patients, and patient accounts.
| Bill Collector | Account Representative | |
| Yearly salary | $35,585 | $36,977 |
| Hourly rate | $17.11 | $17.78 |
| Growth rate | -8% | -8% |
| Number of jobs | 23,746 | 183,446 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 52% |
| Average age | 46 | 46 |
| Years of experience | 12 | 12 |
A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.
Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.
Bill collectors and account representatives have different pay scales, as shown below.
| Bill Collector | Account Representative | |
| Average salary | $35,585 | $36,977 |
| Salary range | Between $30,000 And $40,000 | Between $26,000 And $51,000 |
| Highest paying City | Pittsfield, MA | Los Angeles, CA |
| Highest paying state | Virginia | California |
| Best paying company | Retina Group Of Washington | New Relic |
| Best paying industry | Finance | Finance |
There are a few differences between a bill collector and an account representative in terms of educational background:
| Bill Collector | Account Representative | |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bill collectors' and account representatives' demographics:
| Bill Collector | Account Representative | |
| Average age | 46 | 46 |
| Gender ratio | Male, 20.0% Female, 80.0% | Male, 33.6% Female, 66.4% |
| Race ratio | Black or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |