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Bill collector vs account representative

The differences between bill collectors and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and an account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $35,585 average annual salary of a bill collector.

The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for an account representative are customer service, patients, and patient accounts.

Bill collector vs account representative overview

Bill CollectorAccount Representative
Yearly salary$35,585$36,977
Hourly rate$17.11$17.78
Growth rate-8%-8%
Number of jobs23,746183,446
Job satisfaction--
Most common degreeHigh School Diploma, 27%Bachelor's Degree, 52%
Average age4646
Years of experience1212

What does a bill collector do?

A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Bill collector vs account representative salary

Bill collectors and account representatives have different pay scales, as shown below.

Bill CollectorAccount Representative
Average salary$35,585$36,977
Salary rangeBetween $30,000 And $40,000Between $26,000 And $51,000
Highest paying CityPittsfield, MALos Angeles, CA
Highest paying stateVirginiaCalifornia
Best paying companyRetina Group Of WashingtonNew Relic
Best paying industryFinanceFinance

Differences between bill collector and account representative education

There are a few differences between a bill collector and an account representative in terms of educational background:

Bill CollectorAccount Representative
Most common degreeHigh School Diploma, 27%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Bill collector vs account representative demographics

Here are the differences between bill collectors' and account representatives' demographics:

Bill CollectorAccount Representative
Average age4646
Gender ratioMale, 20.0% Female, 80.0%Male, 33.6% Female, 66.4%
Race ratioBlack or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5%Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage8%8%

Differences between bill collector and account representative duties and responsibilities

Bill collector example responsibilities.

  • Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
  • Follow HIPPA and FDCPA guidelines to ensure legal collection practices are utilized.
  • Bill and collect all skil Medicare, and other insurance claims which include HMO claims denials.
  • Provide patients with information and resources essential to their financial needs including payment arrangements and account reminders.
  • Take payments by ACH and debit cards.
  • Collect A/R payments from medical insurance companies and customers.
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Account representative example responsibilities.

  • Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
  • Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
  • Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
  • Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
  • Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
  • Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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Bill collector vs account representative skills

Common bill collector skills
  • Patients, 19%
  • Customer Service, 7%
  • Medicaid, 6%
  • Medical Billing, 4%
  • Patient Accounts, 4%
  • Appeals, 4%
Common account representative skills
  • Customer Service, 21%
  • Patients, 18%
  • Patient Accounts, 5%
  • Data Entry, 3%
  • Medicaid, 3%
  • Customer Satisfaction, 3%

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