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The differences between bill collectors and billing specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a bill collector, becoming a billing specialist takes usually requires 1-2 years. Additionally, a billing specialist has an average salary of $35,624, which is higher than the $35,585 average annual salary of a bill collector.
The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for a billing specialist are patients, customer service, and data entry.
| Bill Collector | Billing Specialist | |
| Yearly salary | $35,585 | $35,624 |
| Hourly rate | $17.11 | $17.13 |
| Growth rate | -8% | -3% |
| Number of jobs | 23,746 | 55,205 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 31% |
| Average age | 46 | 46 |
| Years of experience | 12 | 2 |
A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.
Billing specialists are accounting or finance employees who are responsible for sending out billing invoices to clients. They calculate charges that their clients have incurred. They then write bills, ensure that all details are correct, and send these out to clients. They also manage payment due dates and ensure that clients are duly reminded of such deadlines. Billing specialists also manage client accounts and ensure that they are paying on time. They help identify clients who have outstanding payables and send out collection notices to them. At times, billing specialists also manage the receipt of payments to manage account records better.
Bill collectors and billing specialists have different pay scales, as shown below.
| Bill Collector | Billing Specialist | |
| Average salary | $35,585 | $35,624 |
| Salary range | Between $30,000 And $40,000 | Between $27,000 And $45,000 |
| Highest paying City | Pittsfield, MA | Washington, DC |
| Highest paying state | Virginia | Delaware |
| Best paying company | Retina Group Of Washington | TIBCO Software |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a bill collector and a billing specialist in terms of educational background:
| Bill Collector | Billing Specialist | |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 31% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between bill collectors' and billing specialists' demographics:
| Bill Collector | Billing Specialist | |
| Average age | 46 | 46 |
| Gender ratio | Male, 20.0% Female, 80.0% | Male, 12.7% Female, 87.3% |
| Race ratio | Black or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 10.9% Unknown, 4.4% Hispanic or Latino, 19.2% Asian, 7.4% White, 57.3% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 8% | 7% |