Bill collector vs collection analyst

The differences between bill collectors and collection analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and a collection analyst. Additionally, a collection analyst has an average salary of $46,819, which is higher than the $35,585 average annual salary of a bill collector.

The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for a collection analyst are customer service, portfolio, and patients.

Bill collector vs collection analyst overview

	Bill Collector	Collection Analyst
Yearly salary	$35,585	$46,819
Hourly rate	$17.11	$22.51
Growth rate	-8%	-8%
Number of jobs	23,746	28,967
Job satisfaction	-	-
Most common degree	High School Diploma, 27%	Bachelor's Degree, 55%
Average age	46	46
Years of experience	12	12

What does a bill collector do?

A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.

What does a collection analyst do?

Collections analysts assess the riskiness of a company or person in credit extension and repayment collection. The analysts manage data processing contract procurement negotiation. They help in the quarterly and yearly external and internal audits. It is part of their job to collect the first payment default and make sure that portfolios are inappropriate performance. They also act on collection calls for the area of responsibility assigned to them.

Bill collector vs collection analyst salary

Bill collectors and collection analysts have different pay scales, as shown below.

	Bill Collector	Collection Analyst
Average salary	$35,585	$46,819
Salary range	Between $30,000 And $40,000	Between $31,000 And $69,000
Highest paying City	Pittsfield, MA	Washington, DC
Highest paying state	Virginia	Connecticut
Best paying company	Retina Group Of Washington	American Tower
Best paying industry	Finance	Technology

Differences between bill collector and collection analyst education

There are a few differences between a bill collector and a collection analyst in terms of educational background:

	Bill Collector	Collection Analyst
Most common degree	High School Diploma, 27%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Bill collector vs collection analyst demographics

Here are the differences between bill collectors' and collection analysts' demographics:

	Bill Collector	Collection Analyst
Average age	46	46
Gender ratio	Male, 20.0% Female, 80.0%	Male, 37.7% Female, 62.3%
Race ratio	Black or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5%	Black or African American, 13.9% Unknown, 4.2% Hispanic or Latino, 18.6% Asian, 4.0% White, 58.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between bill collector and collection analyst duties and responsibilities

Bill collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Follow HIPPA and FDCPA guidelines to ensure legal collection practices are utilized.
Bill and collect all skil Medicare, and other insurance claims which include HMO claims denials.
Provide patients with information and resources essential to their financial needs including payment arrangements and account reminders.
Take payments by ACH and debit cards.
Collect A/R payments from medical insurance companies and customers.

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Collection analyst example responsibilities.

Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
Assist in reducing the DSO down and limit bad debt expense while focusing on building revenue.
Maintain customer relations while improving company DSO.
Work remittance advice from Medicaid and Medicare ensuring accuracy of payments, correcting account billing according with Medicaid or Medicare disposition.
Do credit checks for new clients with Dunn & Bradstreet along with Equifax.
Perform processing functions necessary to ensure timely and accurate DME billing.

Bill collector vs collection analyst skills

Common bill collector skills

Patients, 19%
Customer Service, 7%
Medicaid, 6%
Medical Billing, 4%
Patient Accounts, 4%
Appeals, 4%

Common collection analyst skills

Customer Service, 16%
Portfolio, 9%
Patients, 5%
Customer Accounts, 5%
Delinquent Accounts, 4%
Reconciliations, 4%

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Updated January 8, 2025

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