Bill collector vs collections coordinator

The differences between bill collectors and collections coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and a collections coordinator. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $35,585 average annual salary of a bill collector.

The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for a collections coordinator are customer service, patients, and phone calls.

Bill collector vs collections coordinator overview

	Bill Collector	Collections Coordinator
Yearly salary	$35,585	$37,938
Hourly rate	$17.11	$18.24
Growth rate	-8%	-8%
Number of jobs	23,746	40,113
Job satisfaction	-	-
Most common degree	High School Diploma, 27%	Bachelor's Degree, 48%
Average age	46	46
Years of experience	12	12

What does a bill collector do?

A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.

What does a collections coordinator do?

Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.

Bill collector vs collections coordinator salary

Bill collectors and collections coordinators have different pay scales, as shown below.

	Bill Collector	Collections Coordinator
Average salary	$35,585	$37,938
Salary range	Between $30,000 And $40,000	Between $30,000 And $47,000
Highest paying City	Pittsfield, MA	New York, NY
Highest paying state	Virginia	Connecticut
Best paying company	Retina Group Of Washington	University of California, Berkeley
Best paying industry	Finance	Professional

Differences between bill collector and collections coordinator education

There are a few differences between a bill collector and a collections coordinator in terms of educational background:

	Bill Collector	Collections Coordinator
Most common degree	High School Diploma, 27%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	-

Bill collector vs collections coordinator demographics

Here are the differences between bill collectors' and collections coordinators' demographics:

	Bill Collector	Collections Coordinator
Average age	46	46
Gender ratio	Male, 20.0% Female, 80.0%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between bill collector and collections coordinator duties and responsibilities

Bill collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Follow HIPPA and FDCPA guidelines to ensure legal collection practices are utilized.
Bill and collect all skil Medicare, and other insurance claims which include HMO claims denials.
Provide patients with information and resources essential to their financial needs including payment arrangements and account reminders.
Take payments by ACH and debit cards.
Collect A/R payments from medical insurance companies and customers.

Collections coordinator example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
Submit insurance appeals and provider disputes when necessary.

Bill collector vs collections coordinator skills

Common bill collector skills

Patients, 19%
Customer Service, 7%
Medicaid, 6%
Medical Billing, 4%
Patient Accounts, 4%
Appeals, 4%

Common collections coordinator skills

Customer Service, 15%
Patients, 12%
Phone Calls, 6%
Collection Efforts, 4%
Delinquent Accounts, 4%
Appeals, 4%

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Bill Collector vs Collections Coordinator

Updated January 8, 2025

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