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The differences between bill collectors and collections specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and a collections specialist. Additionally, a bill collector has an average salary of $35,585, which is higher than the $35,164 average annual salary of a collections specialist.
The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for a collections specialist are customer service, patients, and customer accounts.
| Bill Collector | Collections Specialist | |
| Yearly salary | $35,585 | $35,164 |
| Hourly rate | $17.11 | $16.91 |
| Growth rate | -8% | -8% |
| Number of jobs | 23,746 | 40,277 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 34% |
| Average age | 46 | 46 |
| Years of experience | 12 | 12 |
A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.
As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.
Bill collectors and collections specialists have different pay scales, as shown below.
| Bill Collector | Collections Specialist | |
| Average salary | $35,585 | $35,164 |
| Salary range | Between $30,000 And $40,000 | Between $27,000 And $45,000 |
| Highest paying City | Pittsfield, MA | Boston, MA |
| Highest paying state | Virginia | Connecticut |
| Best paying company | Retina Group Of Washington | Kent Daniels & Associates |
| Best paying industry | Finance | Finance |
There are a few differences between a bill collector and a collections specialist in terms of educational background:
| Bill Collector | Collections Specialist | |
| Most common degree | High School Diploma, 27% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bill collectors' and collections specialists' demographics:
| Bill Collector | Collections Specialist | |
| Average age | 46 | 46 |
| Gender ratio | Male, 20.0% Female, 80.0% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5% | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 3.7% White, 61.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |