Post job

Bill collector vs collections specialist

The differences between bill collectors and collections specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bill collector and a collections specialist. Additionally, a bill collector has an average salary of $35,585, which is higher than the $35,164 average annual salary of a collections specialist.

The top three skills for a bill collector include patients, customer service and medicaid. The most important skills for a collections specialist are customer service, patients, and customer accounts.

Bill collector vs collections specialist overview

Bill CollectorCollections Specialist
Yearly salary$35,585$35,164
Hourly rate$17.11$16.91
Growth rate-8%-8%
Number of jobs23,74640,277
Job satisfaction--
Most common degreeHigh School Diploma, 27%Bachelor's Degree, 34%
Average age4646
Years of experience1212

What does a bill collector do?

A bill collector is responsible for reaching out to the customers to collect overdue payments, negotiate repayment plans, and update account information upon settling of payments. Bill collectors monitor the contact details of the customer, utilizing locator tools and software as required by the organization, and review contract terms to decide on credit advice or escalate the issue to a higher tier. A bill collector must have excellent communication and customer service skills, especially in explaining the customer's case and perform debt collection duties efficiently.

What does a collections specialist do?

As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.

Bill collector vs collections specialist salary

Bill collectors and collections specialists have different pay scales, as shown below.

Bill CollectorCollections Specialist
Average salary$35,585$35,164
Salary rangeBetween $30,000 And $40,000Between $27,000 And $45,000
Highest paying CityPittsfield, MABoston, MA
Highest paying stateVirginiaConnecticut
Best paying companyRetina Group Of WashingtonKent Daniels & Associates
Best paying industryFinanceFinance

Differences between bill collector and collections specialist education

There are a few differences between a bill collector and a collections specialist in terms of educational background:

Bill CollectorCollections Specialist
Most common degreeHigh School Diploma, 27%Bachelor's Degree, 34%
Most common majorBusinessBusiness
Most common college--

Bill collector vs collections specialist demographics

Here are the differences between bill collectors' and collections specialists' demographics:

Bill CollectorCollections Specialist
Average age4646
Gender ratioMale, 20.0% Female, 80.0%Male, 30.5% Female, 69.5%
Race ratioBlack or African American, 11.8% Unknown, 4.0% Hispanic or Latino, 24.0% Asian, 3.5% White, 56.3% American Indian and Alaska Native, 0.5%Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 3.7% White, 61.0% American Indian and Alaska Native, 0.5%
LGBT Percentage8%8%

Differences between bill collector and collections specialist duties and responsibilities

Bill collector example responsibilities.

  • Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
  • Follow HIPPA and FDCPA guidelines to ensure legal collection practices are utilized.
  • Bill and collect all skil Medicare, and other insurance claims which include HMO claims denials.
  • Provide patients with information and resources essential to their financial needs including payment arrangements and account reminders.
  • Take payments by ACH and debit cards.
  • Collect A/R payments from medical insurance companies and customers.
  • Show more

Collections specialist example responsibilities.

  • Manage university A/R processes and enforce tuition payment policy.
  • Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
  • Review denied Medicare and Maine Medicaid insurance claims for accuracy.
  • Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
  • Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
  • Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
  • Show more

Bill collector vs collections specialist skills

Common bill collector skills
  • Patients, 19%
  • Customer Service, 7%
  • Medicaid, 6%
  • Medical Billing, 4%
  • Patient Accounts, 4%
  • Appeals, 4%
Common collections specialist skills
  • Customer Service, 23%
  • Patients, 8%
  • Customer Accounts, 6%
  • Payment Arrangements, 5%
  • Delinquent Accounts, 4%
  • Phone Calls, 4%

Browse office and administrative jobs