Biller vs patient service representative

The differences between billers and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a biller, becoming a patient service representative takes usually requires 2-4 years. Additionally, a biller has an average salary of $38,333, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a biller include patients, customer service and data entry. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Biller vs patient service representative overview

	Biller	Patient Service Representative
Yearly salary	$38,333	$32,476
Hourly rate	$18.43	$15.61
Growth rate	-3%	-4%
Number of jobs	35,740	165,920
Job satisfaction	-	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 32%
Average age	46	40
Years of experience	2	4

What does a biller do?

Billers are medical professionals who are responsible for translating health care services into medical claims to be submitted to insurance companies. These billers are required to obtain patient medical records and interpret them to determine the billable units and services. They must manage all aspects of the medical billing process and make necessary contacts with insurance payers or patients to ensure maximum reimbursements. Billers must also provide services that are associated with internal and external customer billing and payment processing operations.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Biller vs patient service representative salary

Billers and patient service representatives have different pay scales, as shown below.

	Biller	Patient Service Representative
Average salary	$38,333	$32,476
Salary range	Between $29,000 And $49,000	Between $27,000 And $38,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	Washington	Vermont
Best paying company	UC Merced	University of California, Berkeley
Best paying industry	Manufacturing	Health Care

Differences between biller and patient service representative education

There are a few differences between a biller and a patient service representative in terms of educational background:

	Biller	Patient Service Representative
Most common degree	Associate Degree, 28%	Bachelor's Degree, 32%
Most common major	Health Care Administration	Business
Most common college	Stanford University	University of Pennsylvania

Biller vs patient service representative demographics

Here are the differences between billers' and patient service representatives' demographics:

	Biller	Patient Service Representative
Average age	46	40
Gender ratio	Male, 11.6% Female, 88.4%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 9.4% Unknown, 4.3% Hispanic or Latino, 21.8% Asian, 6.8% White, 56.9% American Indian and Alaska Native, 0.8%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between biller and patient service representative duties and responsibilities

Biller example responsibilities.

Manage payer requirements, regulatory compliance requirements, HIPAA privacy and security requirements, medical terminology and general revenue cycle procedures.
Ensure all ICD-9 and CPT coding are correct and forward any errors to the appropriate departments to correct.
Prepare forms for CPT-4 and ICD-9 coding.
Acquire a working knowledge of revenue codes and HCPCS codes.
Answer phones, review, verifying insurance and ICD-9 coding of service reports.
Maintain confidentiality of all pertinent client information in compliance with HIPAA laws and regulations.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Biller vs patient service representative skills

Common biller skills

Patients, 18%
Customer Service, 10%
Data Entry, 6%
CPT, 5%
Medicaid, 4%
Patient Accounts, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Biller vs. similar jobs

Biller related careers

Biller related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Biller
Biller vs Patient Service Representative

Updated January 8, 2025

Browse office and administrative jobs